Sivells Masonry

Hello Mrs [redacted] , My apologies for the delayed response, I have been out of the officeI will review this with my staff and get back to with a response as soon as I have more of the detailsThank you for your patience and your business [redacted] General manager

As I had addressed in the previous response, the story has unfortunately changed with each succeeding email for the customerAlso as I had stated in my previous response we are not liable for damages in boxes not packed by us as we can have no knowledge of their prior condition nor if they were packed properlyAgain this policy is clearly stated in the PreMove Confirmation Letter that I attached in the last response and was signed off on by the customer on the job sheet which was attached to our last responseThat was part of our contract with the customerAs to the refund of the $30, that is now being acknowledged by the customerThat was a courtesy, not a reimbursement for theft as she allegesShe never reported to us that she wanted us to move $in change and had she asked us we would have told her that we don not move change, she would need to handle that herselfWe have seen zero evidence that this $in change even existed, let alone of any theft by one of our employeesThe refund was only a courtesy since it didn't seem worth arguing about, but if she would like to file a police report we will gladly work with the policeIn regards to her $tip to the movers, we have no record of that on our billing, so if it was the case it would have been a cash tip directly to themObviously that is a transaction between the customer and the movers and does not involve usBut I will say that is an extremely gracious tip and extremely out of the ordinary if she believed the service was as awful as she has describedIn our history bad moves don't get tips and good moves may only get $10-$per guy, so that large of a tip seems to contradict the claims of such awful serviceBut again, the tip is a separate transaction between the customer and the movers and we are not involved in thatI have attached the GPS report which shows our actual timing which was questioned again in comparison to her original reportI have also attached our email histories and a proof of the repairs that we did have completedI feel we have addressed all concerns, have honored the contract signed by the customer, have been prompt to respond every time and have taken care of the damages we were responsible forWe have no further offerI am sorry that we cannot give Ms [redacted] everything she is asking for, but I do feel we have been very fair and responsive

We used Two Men and a Truck, Delaware North for a move from New Jersey to Middletown, DelawareThe arrived in NJ as scheduled and Mike and Denis had everything loaded and were on their way in about hoursThey wrapped all the furniture and were very careful carrying it down three flights of stairs and up one flight in DelawareThey were friendly, courteous and to us most importantly careful with everythingThe folks in the office are knowledgeable and friendlyWe highly recommend this company and you should ask for Mike and Denis

We did in fact move Ms [redacted] on 11/4/15, and have been more than accommodating ever since however she stopped returning our calls and emails and since then her story has changed every time claiming more and more damages and wanting more and more moneyI will try to respond to each claim and will attach numerous documents to help clarifyFirst off we do not do quotes, we do estimates this is made very clear to customers multiple times during the estimate, booking and move processOne of my attachments is the Pre-Move Confirmation Letter which was emailed to her on 10/6/at 2:23PM when she booked services with usIn this letter it is in writing on the second page explaining it is only an estimate of charges and how the price could fluctuateAnother attachment is a scan of the signed job sheet from the day of the move, where she initialed that she had read and understood the Pre-Move Confirmation Letter mentioned aboveIn her complaint to the Revdex.com, she make multiple claims regarding timing the day of serviceI have also attached a GPS report from our truck that day just to show the actual timing and that her statements are incorrectFirst she claims that we were an hour late to start, from the Pre-Move Confirmation Letter attachment you will see that out estimated arrival time was between 8-9AMAlso it states in the Letter that the arrival time is approximateYou will see on the GPS report that we arrived at 9:21AMShe claimed it took us hours to load her storage unit, but as you will see from GPS we were only there until 11:06AMSo once you take out positioning truck, opening truck, doing all the initial paperwork, it only took about hours to load not as she saidShe claims we arrived at her town home at 5:30PM, but as GPS will show you it was 4:30PMThen she claims the move went until 8:30PM but as you will see from GPS we left at 7:00PMIn regards to the actual billing versus the estimate, it did go over estimateAs stated in the Pre-Move Confirmation Letter, the estimate is based off the information we get from the customer, and is only an estimateThe after deposit estimate was $and the actual was $1351.87, so it was a difference of $518, not the $she claims in her complaintThe customer also claims that we left many items behindBut as you will see in the attached Pre-Move Confirmation Letter, we tell customers that they need to be present during the entire move and if they cannot then they have an adult representative to prevent any confusionWe also tell them to make sure all of their items are loaded on the truck and as you will see on the signed job sheet attachment, she did initial that everything was loadedAs far as the damages go, as you will see in our Pre-Move Confirmation Letter that we do cover our damages, we have a hour reporting policy to try and cover us from damages caused after the moveInitially her damages were some scratches to pieces of furniture and a glass shelfWe immediately responded and set up our wood vendor to make an appointment to repair, which he did and I have attached his invoice to us for the completed repairsTroy also ordered a replacement glass shelf, but when he picked it up there was only one and he thought there were supposed to be more so he called and emailed her on 12/but never heard back from her (I have attached the email chain)The next we heard anything was when she filed a complaint with our Franchise Home Office on 12/(I have attached her complaint)In this complaint she claimed we never reimbursed her for her missing loose bag of changeAlthough we had no record of a bag of change, nor would we move that, just as a courtesy we still did give her a refund of $on 11/and despite her claims we never did I have attached a copy of the credit card returnShe also now claimed in this email that we had damaged “every piece of furniture” she had, a new and wild claim over a month after the move took placeShe also now a month after the fact claimed our crew cursed out her building management causing her to lose her deposit, another wild and unfounded claim over a month after the factDespite all of this we still attempted to reach out to her again, both I and our claim manager emailed her on 12/(I have attached both emails)She never responded to either of usNow she has filed a complaint with the Revdex.com and in her complaint to you over a month and a half after the move, she is now claiming new damagesShe now claims we scratched her door, which she didn’t beforeAnd now also claims we broke over $in dishes and china, etc that she packedObviously this a pretty wild claim to be hearing so long after the move, but even if it was true as you will see in our Pre-Move Confirmation Letter under Packing on the first page it states very clearly that we are not responsible for items not packed by us, since we have no idea if they were packed properlyWe feel we have been very fair to this customer and very quick to respond, and that it has in fact been her that never responds, and recently keeps making up brand new claims over a month after the factIn addition to all of the above on the day of the move she let us know she wanted us to dispose of a couch, we are not a disposal serviceThey agreed to take it to the dumpster for her as a courtesyBut then she got in trouble for it being there, so as a courtesy since she was upset about her damages, at our own expense we sent a truck up to pick the sofa up and took it to the landfillTo any customer this would have been hourly charges plus dump fees totaling more than $on the low endAgain I feel like we have been more than fair and responsive, but she completely stopped working with us and just started lobbing new claims to anyone else but usTyped all of this and then noticed I could only do attachments, contact me if you would like the rest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

I used this company for a recent move and had a good experienceThe office staff was friendly, helpful, and polite; the movers were prompt, efficient, and courteousAll of my belongings made it safely with no damageOverall, I would definitely recommend them to anyone who needs a mover

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do apologize for the long delay responding back to Two Men and a Truck's responseI am rejecting the claim that "my story keeps changing." I'm a single person, living on my own and working two jobsIt would have been impossible for me to inspect each piece of furniture and each box so quicklyEven now, there are still unopened boxes as I work through the process of unpacking by myself Furthermore, I hardly think that reimbursing $which was in fact stolen from me anyway is an appropriate resolution to this matter when I have had my personal, and very precious belongings damagedThe $was mine anyway so although they are looking upon this as a generous offer, it is in fact a result of the lack of integrity their movers operate withThese movers asked to have things that were mine which I willing gave them feeling sympathetic that they probably don't make a lot of money but to then steal on top of that is very hurtful after I believe I already demonstrated generosity and gave them $tip at the conclusion of the job. I also want to refute the claims made about the timing of this moveI had another company move me into my apartment and move some things out of a previous home I had which took a fraction of the time it took them and there wasn't a single thing brokenTo me, that's the benchmark by which others should be judged against for it proves that it is possible to move belongings without damaging anything and to do expeditiouslyWhat I shared with Two Men and a Truck and will say again is that I feel that I provided sufficient detail for this job to the intake personI do think that perhaps the job was understaffed but that should not become the customer's problem in the way this has become mine Regards,

As I had addressed in the previous response, the story has unfortunately changed with each succeeding email for the customer. Also as I had stated in my previous response we are not liable for damages in boxes not packed by us as we can have no knowledge of their prior condition nor if they were packed properly. Again this policy is clearly stated in the PreMove Confirmation Letter that I attached in the last response and was signed off on by the customer on the job sheet which was attached to our last response. That was part of our contract with the customer.
As to the refund of the $30, that is now being acknowledged by the customer. That was a courtesy, not a reimbursement for theft as she alleges. She never reported to us that she wanted us to move $30 in change and had she asked us we would have told her that we don not move change, she would need to handle that herself. We have seen zero evidence that this $30 in change even existed, let alone of any theft by one of our employees. The refund was only a courtesy since it didn't seem worth arguing about, but if she would like to file a police report we will gladly work with the police.
In regards to her $260 tip to the movers, we have no record of that on our billing, so if it was the case it would have been a cash tip directly to them. Obviously that is a transaction between the customer and the movers and does not involve us. But I will say that is an extremely gracious tip and extremely out of the ordinary if she believed the service was as awful as she has described. In our history bad moves don't get tips and good moves may only get $10-$20 per guy, so that large of a tip seems to contradict the claims of such awful service. But again, the tip is a separate transaction between the customer and the movers and we are not involved in that.
I have attached the GPS report which shows our actual timing which was questioned again in comparison to her original report. I have also attached our email histories and a proof of the repairs that we did have completed. I feel we have addressed all concerns, have honored the contract signed by the customer, have been prompt to respond every time and have taken care of the damages we were responsible for. We have no further offer. I am sorry that we cannot give Ms. [redacted] everything she is asking for, but I do feel we have been very fair and responsive.

We used Two Men and a Truck, Delaware North for a move from New Jersey to Middletown, Delaware. The arrived in NJ as scheduled and Mike and Denis had everything loaded and were on their way in about 2 hours. They wrapped all the furniture and were very careful carrying it down three flights of stairs and up one flight in Delaware. They were friendly, courteous and to us most importantly careful with everything. The folks in the office are knowledgeable and friendly. We highly recommend this company and you should ask for Mike and Denis.

Hello Mrs. [redacted],My apologies for the delayed response, I have been out of the office. I will review this with my staff and get back to with a response as soon as I have more of the details. Thank you for your patience and your business. [redacted]General manager

Hello Mrs. [redacted],My...

deepest apologies for the delayed response. I have finally had a chance to review all the information. Obviously we were already a month after the move, which makes it tough to get good memory information. It does seem like there was some confusion as far as what was going when working with your sister and that they had some trouble getting a hold of you to verify. I also know we sent out a second truck and crew at no cost to try and help the situation the day of since there was substantially more inventory than we had in our system. I did check and the inventory we booked the job off of was the largest of the 3 inventories we had entered, and it was still substantially more than that as that was only going to take up about 2/3's of a truck. So we did try and do the right thing that day.All of that said, it has been a while since the move and the estimates, so very hard to verify if there could have been an error on entering the inventory or if the performance by the crew could have been better that day. So I would prefer to err on the side of caution and I will approve the $602 refund for the difference that you are requesting. I know there was a dispute on the charge so that would just need to be canceled first as we obviously can't refund it twice. So if you can just let me know when that is canceled I will have the amount refunded to the credit card asap.I am sorry that it was not a great experience. I hope that it at least showed that we did care by the fact that we sent out an extra truck and crew at no cost. And hopefully the requested refund helps as well.Thank you,[redacted]General Manager

Hello Mrs. [redacted],
My deepest apologies for the delayed response. I have finally had a chance to review all the information. Obviously we were already a month after the move, which makes it tough to get good memory information. It does seem like there was some confusion as far as what was going when working with your sister and that they had some trouble getting a hold of you to verify. I also know we sent out a second truck and crew at no cost to try and help the situation the day of since there was substantially more inventory than we had in our system. I did check and the inventory we booked the job off of was the largest of the 3 inventories we had entered, and it was still substantially more than that as that was only going to take up about 2/3's of a truck. So we did try and do the right thing that day.
All of that said, it has been a while since the move and the estimates, so very hard to verify if there could have been an error on entering the inventory or if the performance by the crew could have been better that day. So I would prefer to err on the side of caution and I will approve the $602 refund for the difference that you are requesting. I know there was a dispute on the charge so that would just need to be canceled first as we obviously can't refund it twice. So if you can just let me know when that is canceled I will have the amount refunded to the credit card asap.
I am sorry that it was not a great experience. I hope that it at least showed that we did care by the fact that we sent out an extra truck and crew at no cost. And hopefully the requested refund helps as well.
Thank you,
[redacted]
General Manager

As I had addressed in the previous response, the story has unfortunately changed with each succeeding email for the customer. Also as I had stated in my previous response we are not liable for damages in boxes not packed by us as we can have no knowledge of their prior condition nor if they were packed properly. Again this policy is clearly stated in the PreMove Confirmation Letter that I attached in the last response and was signed off on by the customer on the job sheet which was attached to our last response. That was part of our contract with the customer.As to the refund of the $30, that is now being acknowledged by the customer. That was a courtesy, not a reimbursement for theft as she alleges. She never reported to us that she wanted us to move $30 in change and had she asked us we would have told her that we don not move change, she would need to handle that herself. We have seen zero evidence that this $30 in change even existed, let alone of any theft by one of our employees. The refund was only a courtesy since it didn't seem worth arguing about, but if she would like to file a police report we will gladly work with the police.In regards to her $260 tip to the movers, we have no record of that on our billing, so if it was the case it would have been a cash tip directly to them. Obviously that is a transaction between the customer and the movers and does not involve us. But I will say that is an extremely gracious tip and extremely out of the ordinary if she believed the service was as awful as she has described. In our history bad moves don't get tips and good moves may only get $10-$20 per guy, so that large of a tip seems to contradict the claims of such awful service. But again, the tip is a separate transaction between the customer and the movers and we are not involved in that.I have attached the GPS report which shows our actual timing which was questioned again in comparison to her original report. I have also attached our email histories and a proof of the repairs that we did have completed. I feel we have addressed all concerns, have honored the contract signed by the customer, have been prompt to respond every time and have taken care of the damages we were responsible for. We have no further offer. I am sorry that we cannot give Ms. [redacted] everything she is asking for, but I do feel we have been very fair and responsive.

Hello Mrs. [redacted],
My apologies for the delayed response, I have been out of the office. I will review this with my staff and get back to with a response as soon as I have more of the details. Thank you for your patience and your business.
 
[redacted]
General...

manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

We did in fact move Ms. [redacted] on 11/4/15, and have been more than accommodating ever since however she stopped returning our calls and emails and since then her story has changed every time claiming more and more damages and wanting more and more money. I will try to respond to each claim and...

will attach numerous documents to help clarify. First off we do not do quotes, we do estimates this is made very clear to customers multiple times during the estimate, booking and move process. One of my attachments is the Pre-Move Confirmation Letter which was emailed to her on 10/6/15 at 2:23PM when she booked services with us. In this letter it is in writing on the second page explaining it is only an estimate of charges and how the price could fluctuate. Another attachment is a scan of the signed job sheet from the day of the move, where she initialed that she had read and understood the Pre-Move Confirmation Letter mentioned above. In her complaint to the Revdex.com, she make multiple claims regarding timing the day of service. I have also attached a GPS report from our truck that day just to show the actual timing and that her statements are incorrect. First she claims that we were an hour late to start, from the Pre-Move Confirmation Letter attachment you will see that out estimated arrival time was between 8-9AM. Also it states in the Letter that the arrival time is approximate. You will see on the GPS report that we arrived at 9:21AM. She claimed it took us 2.5 hours to load her storage unit, but as you will see from GPS we were only there until 11:06AM. So once you take out positioning truck, opening truck, doing all the initial paperwork, it only took about 1.5 hours to load not 2.5 as she said. She claims we arrived at her town home at 5:30PM, but as GPS will show you it was 4:30PM. Then she claims the move went until 8:30PM but as you will see from GPS we left at 7:00PM. In regards to the actual billing versus the estimate, it did go over estimate. As stated in the Pre-Move Confirmation Letter, the estimate is based off the information we get from the customer, and is only an estimate. The after deposit estimate was $833.87 and the actual was $1351.87, so it was a difference of $518, not the $900 she claims in her complaint. The customer also claims that we left many items behind. But as you will see in the attached Pre-Move Confirmation Letter, we tell customers that they need to be present during the entire move and if they cannot then they have an adult representative to prevent any confusion. We also tell them to make sure all of their items are loaded on the truck and as you will see on the signed job sheet attachment, she did initial that everything was loaded. As far as the damages go, as you will see in our Pre-Move Confirmation Letter that we do cover our damages, we have a 96 hour reporting policy to try and cover us from damages caused after the move. Initially her damages were some scratches to 3 pieces of furniture and a glass shelf. We immediately responded and set up our wood vendor to make an appointment to repair, which he did and I have attached his invoice to us for the completed repairs. Troy also ordered a replacement glass shelf, but when he picked it up there was only one and he thought there were supposed to be more so he called and emailed her on 12/5 but never heard back from her (I have attached the email chain). The next we heard anything was when she filed a complaint with our Franchise Home Office on 12/13 (I have attached her complaint). In this complaint she claimed we never reimbursed her for her missing loose bag of change. Although we had no record of a bag of change, nor would we move that, just as a courtesy we still did give her a refund of $30 on 11/6 and despite her claims we never did I have attached a copy of the credit card return. She also now claimed in this email that we had damaged “every piece of furniture” she had, a new and wild claim over a month after the move took place. She also now a month after the fact claimed our crew cursed out her building management causing her to lose her deposit, another wild and unfounded claim over a month after the fact. Despite all of this we still attempted to reach out to her again, both I and our claim manager emailed her on 12/14 (I have attached both emails). She never responded to either of us. Now she has filed a complaint with the Revdex.com and in her complaint to you over a month and a half after the move, she is now claiming new damages. She now claims we scratched her door, which she didn’t before. And now also claims we broke over $1000 in dishes and china, etc that she packed. Obviously this a pretty wild claim to be hearing so long after the move, but even if it was true as you will see in our Pre-Move Confirmation Letter under Packing on the first page it states very clearly that we are not responsible for items not packed by us, since we have no idea if they were packed properly. We feel we have been very fair to this customer and very quick to respond, and that it has in fact been her that never responds, and recently keeps making up brand new claims over a month after the fact. In addition to all of the above on the day of the move she let us know she wanted us to dispose of a couch, we are not a disposal service. They agreed to take it to the dumpster for her as a courtesy. But then she got in trouble for it being there, so as a courtesy since she was upset about her damages, at our own expense we sent a truck up to pick the sofa up and took it to the landfill. To any normal customer this would have been hourly charges plus dump fees totaling more than $250 on the low end. Again I feel like we have been more than fair and responsive, but she completely stopped working with us and just started lobbing new claims to anyone else but us. Typed all of this and then noticed I could only do 4 attachments, contact me if you would like the rest.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do apologize for the long delay responding back to Two Men and a Truck's response. I am rejecting the claim that "my story keeps changing." I'm a single person, living on my own and working two jobs. It would have been impossible for me to inspect each piece of furniture and each box so quickly. Even now, there are still unopened boxes as I work through the process of unpacking by myself.
 
Furthermore, I hardly think that reimbursing $30 which was in fact stolen from me anyway  is an appropriate resolution to this matter when I have had my personal, and very precious belongings damaged. The $30 was mine anyway so although  they are looking upon this as a generous offer, it is in fact a result of the lack of integrity their movers operate with. These movers asked to have things that were mine which I willing gave them feeling sympathetic that they probably don't make a lot  of money but to then steal on top of  that is very hurtful after I believe I already demonstrated generosity and gave them $260 tip at the conclusion of the job. 
 
I also want to refute the claims made about the timing of this move. I had another company move me into my apartment and move some things out of a previous home I had which took a fraction of the time it took them and there wasn't a single thing broken. To me, that's the benchmark by which others should be judged against for it proves that it is possible to move belongings without damaging anything and to do expeditiously. What I shared with Two Men and a Truck and will say again is that I feel that I provided sufficient detail for this job to the intake person. I do think that perhaps the job was understaffed but that should not become the customer's problem in the  way this has become mine.
 
 Regards,

We did in fact move Ms. [redacted] on 11/4/15, and have been more than accommodating ever since however she stopped returning our calls and emails and since then her story has changed...

every time claiming more and more damages and wanting more and more money. I will try to respond to each claim and will attach numerous documents to help clarify.
First off we do not do quotes, we do estimates this is made very clear to customers multiple times during the estimate, booking and move process. One of my attachments is the Pre-Move Confirmation Letter which was emailed to her on 10/6/15 at 2:23PM when she booked services with us. In this letter it is in writing on the second page explaining it is only an estimate of charges and how the price could fluctuate. Another attachment is a scan of the signed job sheet from the day of the move, where she initialed that she had read and understood the Pre-Move Confirmation Letter mentioned above.

In her complaint to the Revdex.com, she make multiple claims regarding timing the day of service. I have also attached a GPS report from our truck that day just to show the actual timing and that her statements are incorrect. First she claims that we were an hour late to start, from the Pre-Move Confirmation Letter attachment you will see that out estimated arrival time was between 8-9AM. Also it states in the Letter that the arrival time is approximate. You will see on the GPS report that we arrived at 9:21AM. She claimed it took us 2.5 hours to load her storage unit, but as you will see from GPS we were only there until 11:06AM. So once you take out positioning truck, opening truck, doing all the initial paperwork, it only took about 1.5 hours to load not 2.5 as she said. She claims we arrived at her town home at 5:30PM, but as GPS will show you it was 4:30PM. Then she claims the move went until 8:30PM but as you will see from GPS we left at 7:00PM.

In regards to the actual billing versus the estimate, it did go over estimate. As stated in the Pre-Move Confirmation Letter, the estimate is based off the information we get from the customer, and is only an estimate. The after deposit estimate was $833.87 and the actual was $1351.87, so it was a difference of $518, not the $900 she claims in her complaint.

The customer also claims that we left many items behind. But as you will see in the attached Pre-Move Confirmation Letter, we tell customers that they need to be present during the entire move and if they cannot then they have an adult representative to prevent any confusion. We also tell them to make sure all of their items are loaded on the truck and as you will see on the signed job sheet attachment, she did initial that everything was loaded.

As far as the damages go, as you will see in our Pre-Move Confirmation Letter that we do cover our damages, we have a 96 hour reporting policy to try and cover us from damages caused after the move. Initially her damages were some scratches to 3 pieces of furniture and a glass shelf. We immediately responded and set up our wood vendor to make an appointment to repair, which he did and I have attached his invoice to us for the completed repairs. Troy also ordered a replacement glass shelf, but when he picked it up there was only one and he thought there were supposed to be more so he called and emailed her on 12/5 but never heard back from her (I have attached the email chain). The next we heard anything was when she filed a complaint with our Franchise Home Office on 12/13 (I have attached her complaint). In this complaint she claimed we never reimbursed her for her missing loose bag of change. Although we had no record of a bag of change, nor would we move that, just as a courtesy we still did give her a refund of $30 on 11/6 and despite her claims we never did I have attached a copy of the credit card return. She also now claimed in this email that we had damaged “every piece of furniture” she had, a new and wild claim over a month after the move took place. She also now a month after the fact claimed our crew cursed out her building management causing her to lose her deposit, another wild and unfounded claim over a month after the fact. Despite all of this we still attempted to reach out to her again, both I and our claim manager emailed her on 12/14 (I have attached both emails). She never responded to either of us. Now she has filed a complaint with the Revdex.com and in her complaint to you over a month and a half after the move, she is now claiming new damages. She now claims we scratched her door, which she didn’t before. And now also claims we broke over $1000 in dishes and china, etc that she packed. Obviously this a pretty wild claim to be hearing so long after the move, but even if it was true as you will see in our Pre-Move Confirmation Letter under Packing on the first page it states very clearly that we are not responsible for items not packed by us, since we have no idea if they were packed properly.

We feel we have been very fair to this customer and very quick to respond, and that it has in fact been her that never responds, and recently keeps making up brand new claims over a month after the fact. In addition to all of the above on the day of the move she let us know she wanted us to dispose of a couch, we are not a disposal service. They agreed to take it to the dumpster for her as a courtesy. But then she got in trouble for it being there, so as a courtesy since she was upset about her damages, at our own expense we sent a truck up to pick the sofa up and took it to the landfill. To any normal customer this would have been hourly charges plus dump fees totaling more than $250 on the low end. Again I feel like we have been more than fair and responsive, but she completely stopped working with us and just started lobbing new claims to anyone else but us. Typed all of this and then noticed I could only do 4 attachments, contact me if you would like the rest.