Six Flags Great Escape Lodge & Indoor Waterpark

RE: Complaint ID # [redacted] Dear [redacted] , This is in response to complaint ID [redacted] for the Great Escape and Splashwater KingdomPlease know we have issued a refund in the amount of $for the memberships the guest state they did not purchase In response to her statement of problems, the guest purchased five memberships on 9/5/The membership program was electronically signed and agreed toThe guest has not used the membership program and as of June has gone delinquentGuest both state that they never used the memberships and did not intend to purchase membershipsTypically we do not cancel and refund for mistaken orders but have done so in this case Please let me know if you have any questionsI can be reached at [redacted] or [redacted] Sincerely, Andrew B [redacted] Operations Manager The Great Escape Resort Properties

Ms***,I would like to take the time and apologize for your concernRob S [redacted] is the security manager for both properties and he truly does care about matters of this nature here at the Lodge and Theme ParkHe did do an internal investigation in which he was unable to determine anythingWe do have safes behind the front desk for guests if ever one is needed in the futureThis is listed in the In-Lodge directory along with all other information front desk is unable to relay at the time of check inAgain, please accept my apology [redacted]

This is in response to complaint ID [redacted] or the Great Escape and Splashwater KingdomPlease know we have issued a refund in the amount of $for the memberships the guest state they did not purchaseIn response to her statement of problems, the guest purchased five memberships on 9/5/The membership program was electronically signed and agreed toThe guest has not used the membership program and as of June has gone delinquentGuest both state that they never used the memberships and did not intend to purchase membershipsTypically we do not cancel and refund for mistaken orders but have done so in this case

This is in response to complaint ID *** for the Great Escape and Splashwater
Kingdom
The refund on our end is showing as successfully being placed to the card on fileI have
instructed the Guest to submit a claim through there bankPreferably inside the branch,
or speaking to the fraud or claims departmentA back office department should be able
to research and locate the transaction
A member of the Accesso team will also be reaching out to the guest and will assist them
in communicating with the bank
Please let me know if you have any questionsI can be reached at *** ** *** *** *** ***

I have attached a closing folioWhen the reservation was made online, your total balance after taxes and fees was $That was the only charge on your cardYou will see a valid fill cup that was charged to your room and paid for in cash so that was not charged to your cardNo refunds will be
processed at this timeBest regards,Casie S*Rooms Division Manager

Mr***, I have reviewed your No Show reservationPlease call Expedia and have them refund your reservationI will confirm this with the reservations department to proceed with the refund *** ***

Dear *** *** This is in response to complaint ID *** for the Great Escape and Splashwater KingdomPlease know we have issued an Immediate cancelation of the guest Memberships as requestedIn response to her statement of problems, canceling of memberships is completed online
by the membership holder through their payment portalWe understand the frustrations in this circumstance and are happy to assist the guest as neededFor his frustrations we have refunded the overlap in time of cancelationPlease let me know if you have any questionsI can be reached at *** or ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This is in response to complaint ID *** for the Great Estape and Splashwater Kingdom. In response to her statement of problems, the guest purchase?? a dining plan online for the Great EscapeThe guest has a season pass with New England as the home parkThe systems will not allow us
to process on to each other's card. In response to this, I have gone ahead and issued the guest a full refund for her Great Escape Dining that she has not used. Please let me know if you have any questionsI can be reached at *** or *** *** *** ***

Good mooring, We are looking into the refundThe system has refunded the account to the card that was on fileThe refund was successfully placed on to a cardIf this account is not active we will have to review why the refund was successful The matter is under review Sincerely, Andrew B***

This is in
response to complaint ID for the Six Flags Great Escape Lodge
and Indoor Waterpark. Please be advised
the issue is
actually for the Great Escape and Splashwater Kingdom. Please know we spoke with this Guest on
August 21st
We reached
out to the Guest via email on August 24, 2015.
In response
to his statement of problems, we are unable to accommodate his request for a
refund. On June 28, 2014, this Guest
input his credit card information into the membership payment portal for his
wife’s account, order # ***. It is
the responsibility of the Guest to update their credit card information. During the time for which Mr*** is
requesting a refund, he visited the park times. Additionally, we are unable to refund a
credit card and retro actively charge another, which is the complainant’s
request. When speaking with Mr*** I
advised him to speak with his wife about the charges.
I have attached
a copy of my email to Mr*** as well as a copy of the membership contact Please let me know if you have any
questions. I can be reached at [email protected] or (518) 792-ext
Sincerely,
Frank D***
Director of Operations
The Great Escape & Splashwater
Kingdom

I have reached out to my past bank.This is the bank that my closed accounts are with.They have indicated that the credit card number that the purchase was made on was indeed with their bank. That account was closed.They also indicated that there is NO record of a recently refunded amount ATTEMPt ON THAT ACCOUNT. If there is an attempt to refund on that account it would have been kicked back to Six Flags...I would like a refund check processed for the 98.28 sent to my home address . Please advise.Thanks,[redacted]

Ms. [redacted],I would like to take the time and apologize for your concern. Rob S[redacted] is the security manager for both properties and he truly does care about matters of this nature here at the Lodge and Theme Park. He did do an internal investigation in which he was unable to determine anything. We do...

have safes behind the front desk for guests if ever one is needed in the future. This is listed in the In-Lodge directory along with all other information front desk is unable to relay at the time of check in. Again, please accept my apology. [redacted]

This is in response to complaint ID [redacted] or the Great Escape and Splashwater Kingdom. Please know we have issued a refund in the amount of $240.30 for the memberships the guest state they did not purchase. In response to her statement of problems, the guest purchased five memberships...

on 9/5/2016. The membership program was electronically signed and agreed to. The guest has not used the membership program and as of June has gone delinquent. Guest both state that they never used the memberships and did not intend to purchase memberships. Typically we do not cancel and refund for mistaken orders but have done so in this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This has become a circus with Six Flags saying they have sucessfully refunded the amount and my bank saying it was never refunded.This leaves me, the consumer,  frustrated, navigating a situation that could have easily been avoided and out the $98.I have spoken to Six Flags, SixFlags text support, the credit card company, the cards fraud company, my bank via 3 phone calls, 2 additional conversationsc with 2 bank managers.All saying the same thing: Six Flags says th ey refunded it sucessfully. My bank says its not possible to refund money to a closed account.So what is the next step when the money is nowhere to be found?I specifically asked Six Flags to refund the $98 in a check.They werecwell aware that the account I purchased the meal plan on was closed, but they refunded the money to that closed account anyway. Not sure how this becomes my problem to figure it out.How about canceling the electronic refund and sending a check which is how I asked this to be handled in the first place.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I will accept this offer if they will send me a check for my refund because the account the meal plan was purchased had since been compromised and closed so the money can not be refunded to that debit/credit card/bank card account....How do we proceed from here to receive refund that was issued to non-existent account?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

RE: Complaint ID # [redacted]   Dear [redacted],   This is in response to complaint ID [redacted] for the Great Escape and Splashwater Kingdom. Please know we have issued a refund in the amount of $240.30 for the memberships the guest state they did not purchase.   In...

response to her statement of problems, the guest purchased five memberships on 9/5/2016. The membership program was electronically signed and agreed to. The guest has not used the membership program and as of June has gone delinquent. Guest both state that they never used the memberships and did not intend to purchase memberships. Typically we do not cancel and refund for mistaken orders but have done so in this case.     Please let me know if you have any questions. I can be reached at [redacted]  or [redacted]   Sincerely,   Andrew B[redacted] Operations Manager The Great Escape Resort Properties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I agree with merchants, outcome however Iam receiving calls from mid west collections recovery which I do not agree with, please fix this issue.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,