Sign in

Six Flags New England

Sharing is caring! Have something to share about Six Flags New England? Use RevDex to write a review
Reviews Six Flags New England

Six Flags New England Reviews (20)

Wife lost her glasses while in line for [redacted] ride. Rides were shut down due to rain and she was told she would not get her glasses back.My wife was in line for[redacted] ride, she took her glasses off because she didnt want to wear them on the roller coaster. she put her glasses on a wooden shelf. The glasses fell off the wooden shelf and to the ground below right near the service elevator. The shelf had NO restraint for falling items & NO sign to not put items on it for threat of loss. She contacted security who told her she was out of luck and they would not be able to retrieve the glasses until the ride shuts down. The ride was temporarily shut down for rain and no one attempted to help her get her glasses which she needs to drive home.This has cost us additional money in gas & our valuable time to resolve her getting home as she can not drive without her glasses.I spoke to lost and found and they would not let me finish my statements without interrupting me with "park policy" "not liable" . To further the issue, the park has told my wife in order for her to get her glasses back she will need to commute 1.5hrs to pick them up or pay [redacted] for the park to ship them to her.The park had the opportunity to get her glasses while she was there due to the rides being shut down from the rain. The glasses are right outside of the service elevator. The park refused to help a situation that they've created and therefore should be held liable.Desired SettlementI am requesting that the park expedite the security lost and found request my wife submitted and mail the glasses to us at no charge.Business Response Six Flags New England is not responsible for anything lost, stolen, or damaged. As a courtesy, we will make every effort to reunite a guest with their lost items. However, factors such as the operational procedures of our attractions, safety regulation, and acts of nature can cause this process to be delayed or not feasible. Every night after the park closes our rides department checks under the rides for lost articles. We understand that the importance of these lost items and we try our very best to quickly match up the items with the lost item reports. Six Flags New England has specific policies and restrictions for our team who look in these areas. Please be advised, that in the event of inclement weather, we do not permit our team to go into these locations, for their safety. If a lost article is found, it will be matched and mailed in a timely manner. Six Flags New England is not responsible for any damage done to the article during the mailing process. Six Flags defines a lost article as an article that has been separated from its owner while on Six Flags property. Our Lost and Found Department utilizes a Chargerback, a system utilized by various well known industries in addition to Six Flags Theme Parks. This system allows for the guest to self-enter their claim for their lost item, in addition to our staff going through our inventory of items found in the park and entering them into the same system. The system has the capabilities to run reports from our database to match up items on file. When this happens, we contact each guest and once they agree to pay a nominal fee, such as the [redacted] mentioned in Mr. [redacted]'s concern, we then ship the item to the guest. Another option we of course offer, is that the guest can choose to come to the park to pick up their item, which even is more convenient for them. Again, Six Flags New England is not responsible for anything lost, stolen, or damaged. We will do our best to match up and notify Mr. [redacted] if the item is found. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Your policies are not clearly identified to the consumer at park entry.You created this problem by not posting the proper signage or having the appropriate fall restraint for items placed where the glasses fell off.I will only accept a satisfactory result to this Revdex.com claim via a PHONE response from six flags with the status of the lost item ticket.I also believe that six flags should be held responsible for the cost of the new glasses @ roughly [redacted] as they have failed to return multiple phones calls or respond to the Revdex.com complaint in a timely manner.

Six Flags sent out an email with an offer to bring a friend for free any day in [redacted] When we got to the park they didn't honor the offer.I received an email on [redacted] 1 from Six Flags that said [redacted] Bring a friend: Swipe your pass ** the main gate and bring a friend for FREE. Offer is valid any day in July and offer is automatically uploaded to your season pass.My daughter went to Six Flags on [redacted] 2 and brought a friend, but when she went through the main gate they said her friend wasn't free. She showed them the email and they said it only applies if you're a gold member or it's Friday. She told them that she is a gold member and they said it's Thursday not Friday. She had to get out of line and get a ticket for her friend for [redacted] This is ridiculous since her friend was suppose to be free. And thanks to having to pay to get her friend a ticket she had to use the $30.00 I gave them to eat lunch, so they were unable to eat all day. They also lost a lot of time in the park because they had to get out of line, buy a ticket and get back in line.I sent Six Flags an email with this complaint and the response I received was to send them the email which I did. After which they responded they will honor the bring a friend for free on any day in July as stated from the email I received. I will need to present a copy of the email to guest relations and they will give me one complimentary ticket for each season pass holder that is present.I replied back to this email and stated that I don't feel this rectifies the situation. I said I already sent them the email and shouldn't have to waste more of my time going to guest relations with a copy of the email. They should have honored the email on the day we were there, but instead we had to get out of line get a ticket for [redacted] which wasted a lot of time and money. We already have 5 season passes so giving us complimentary tickets on an offer we should still be getting until the end of [redacted] doesn't resolved this problem. I think Six Flags should give us a reimbursement for the [redacted] the cost of the ticket. Which doesn't even seem enough with all the time we lost in the park and having to leave the park early because my daughter had no money left to eat there. If a reimbursement isn't an option I would be happy with 5 complimentary tickets to Fright Fest or 5 meal vouchers.I never received a response from Six Flags after my last email. I don't think it's right that they send out offers and don't honor them and then say they'll honor it after the fact.Desired SettlementA full reimbursement for [redacted] the cost of the ticket. Or 5 complimentary meal or Fright Fest vouchers to Six Flags.Business Response A representative from Six Flags New England's Management team will be reaching out to Mrs. [redacted] to discuss her concern further. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I accept the [redacted] that Six Flags offered us to resolve this situation.

Went to 6 Flags and the park was shut down for thunder heard miles away (clouds far away). Got return voucher but still paid for parking/locker.Hello - I took my son to 6 Flags New England on August 15. We have very little money, but we were able to swing it because my son did the reading incentive and so had a free pass, and I got a pass from work for [redacted] We drove 1.5 hours to get there, and 1.5 hours back. My son and I went on the little swings x 2 and the adventure river 1x, when all rides were shut down for a supposed storm (although there were no clouds in the sky, and we hadn't heard any thunder.) We waited for the park to reopen for 15-20 minutes and then heard slight thunder, but it was miles away, and there were still no clouds in the sky. We waited another hour for the park to reopen, without hearing any more thunder and no clouds in the sky, so we went to get our return vouchers (which have to be used this year), which took another 15 minutes. I have several issues with this. Of course I think it is ridiculous the park was closed for faint thunder x 1 heard miles away with no clouds in the sky. I also think it is ridiculous that the vouchers are only good for one month (My wife is currently 8.5 months pregnant, so it will be hard for us to return this year.) Finally, I still paid [redacted] for parking plus [redacted] for a locker for a day that ended up being a total flop and a total disappointment for my son.Desired SettlementI would like 3 passes that can be used through next summer. 2 passes to replace the ones that were given as replacements at the park on the 15th that can be used next summer. And an additional pass to compensate for the [redacted] spent on the parking and locker.Business Response Six Flags New England is one of a very limited number of Six Flags Theme Parks that offers a Weather Guarantee Program. This program outlines that if the weather causes a majority of our rides to close for at least one consecutive hour due to inclement weather, we will offer a complimentary return ticket. However, certain rules and restrictions apply. The rules and restrictions of our Weather Guarantee program is as follows:-The weather guarantee program is valid April - September-Tickets will be issued from Guest Relations, located at the Main Gate-The majority of rides must be closed for at least one consecutive hour-Season Passes, Thrill Passes, and Gold Passes ** not qualify for the program, as they have unlimited visits and can return on another day-Parking is NOT included and will not be refunded or reissued-Return tickets expire 30 days after being issued-Guest must present their paid ticket stub or receipt at Guests Relations before they exit-Guests with a complimentary tickets will not be issued a return ticketOur Weather Guarantee program is outline and explained in detail to each guest that receives a ticket at our Guest Relations office at the Main Gate the day of their visit. In Mr. [redacted] case, he was issued tickets on [redacted] and these tickets are valid until [redacted] as outlined on the physical ticket. We encourage him to utilize the tickets he has already received. Having said all this, Six Flags New England will adhering to our Weather Guarantee program's rules and restrictions. Therefore, we will not be offering any further compensation.

We bought Scream Pass tickets providing "unlimited access to all Haunted Attractions for one night through the VIP entrance" but were denied entrance.On October 25, 2014, the following unfair and deceptive act(s) and practice(s) occurred:* we purchased (3) $35 Scream Pass VIP tickets online providing "unlimited access to all Haunted Attractions for one night through the VIP entrance, as capacity allows, valid any one Fright Fest operating day, September 20 - November 2, 2014."* upon arriving at Six Flags New England we were told we needed to purchase an additional Season Pass in order to "redeem" our Scream Pass.* denied park entry, we requested a $125 refund for the (3) $35 Scream Pass VIP tickets, as well as the $20 parking fee.[redacted] refused, even though we expressed concern the Six Flags website mislead us. Upon returning home, we reviewed steps taken to purchase online "Fright Fest" tickets:* Google search link for "Haunted Houses" took us to their "Fright Fest" web portal.* VIP Scream Passes are described as "unlimited entry, reduced wait times."* More specifically, verbiage states "a VIP Scream pass is valid for one visit and does not include park admission." For someone who has never before visited a Six Flags amusement park, this is misleading. Had they stated requires park admission or made it more clear that the aforementioned "VIP entrance" was inside the park (as opposed to a separate entrance/facility implied by their printed language) we would not have been mislead to purchase (3) Scream Pass VIP tickets nor wasted our evening driving from Deerfield to Agawam.* Furthermore, their main online ticket portal states "Haunted Houses require the purchase of a separate Scream Pass" which is VERY different from stating these attractions require an additional Scream Pass.Our point: we believe these acts and practices are unlawful by Section 2 of Chapter 93A, which declares unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce unlawful.Desired SettlementBy refusing to refund us, we have suffered injury and loss of money or property in the amount of $125 for (3) unused $35 Scream Pass VIP tickets plus a $20 parking fee. Additionally, we wasted time and gas driving 82 miles to the Six Flags New England amusement park.For what it's worth, our receipt also states "print your tickets at home and go straight to the gate!" Unfortunately, they turned us away...for good.Thank you for your time and consideration - we look forward to your prompt reply.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXx3248Contact Email: [redacted]@sftp.comSix Flags has been in contact with Mr. [redacted] and have come up with an agreement that works for both parties.

Their website says if you show up without a pass, but you bought one then the first replacement is free. I was charged [redacted] for my replacement pass.On [redacted] 2015 I went to six flags New England with a few friends. Having lost my season pass, I looked on their website to find out that I could get a replacement pass for free since it would be my first time. Arriving, I went to guest services and was told I needed to pay [redacted] even after showing the website saying it should be free..Desired SettlementI would just like my [redacted] back and a better understanding of why I was charged in the first place. The website deemed to be misleading.Business Response Our website indicates what we do in fact have a replacement fee:[redacted]I've lost my membership card, what do I do?"Replacement Membership cards are available at the park. Stop by Guest Services (bring a picture ID) and they will provide you with specific instructions. A replacement fee is required for lost cards."Therefore, Six Flags New England will not reimburse for the charges that were issued for the above mentioned replacement card.

Wife lost her glasses while in line for [redacted] ride. Rides were shut down due to rain and she was told she would not get her glasses back.My wife was in line for[redacted] ride, she took her glasses off because she didnt want to wear them on the roller coaster. she put her glasses on a wooden shelf. The glasses fell off the wooden shelf and to the ground below right near the service elevator. The shelf had NO restraint for falling items & NO sign to not put items on it for threat of loss. She contacted security who told her she was out of luck and they would not be able to retrieve the glasses until the ride shuts down. The ride was temporarily shut down for rain and no one attempted to help her get her glasses which she needs to drive home.This has cost us additional money in gas & our valuable time to resolve her getting home as she can not drive without her glasses.I spoke to lost and found and they would not let me finish my statements without interrupting me with "park policy" "not liable" . To further the issue, the park has told my wife in order for her to get her glasses back she will need to commute 1.5hrs to pick them up or pay [redacted] for the park to ship them to her.The park had the opportunity to get her glasses while she was there due to the rides being shut down from the rain. The glasses are right outside of the service elevator. The park refused to help a situation that they've created and therefore should be held liable.Desired SettlementI am requesting that the park expedite the security lost and found request my wife submitted and mail the glasses to us at no charge.Business Response Six Flags New England is not responsible for anything lost, stolen, or damaged. As a courtesy, we will make every effort to reunite a guest with their lost items. However, factors such as the operational procedures of our attractions, safety regulation, and acts of nature can cause this process to be delayed or not feasible. Every night after the park closes our rides department checks under the rides for lost articles. We understand that the importance of these lost items and we try our very best to quickly match up the items with the lost item reports. Six Flags New England has specific policies and restrictions for our team who look in these areas. Please be advised, that in the event of inclement weather, we do not permit our team to go into these locations, for their safety. If a lost article is found, it will be matched and mailed in a timely manner. Six Flags New England is not responsible for any damage done to the article during the mailing process. Six Flags defines a lost article as an article that has been separated from its owner while on Six Flags property. Our Lost and Found Department utilizes a Chargerback, a system utilized by various well known industries in addition to Six Flags Theme Parks. This system allows for the guest to self-enter their claim for their lost item, in addition to our staff going through our inventory of items found in the park and entering them into the same system. The system has the capabilities to run reports from our database to match up items on file. When this happens, we contact each guest and once they agree to pay a nominal fee, such as the [redacted] mentioned in Mr. [redacted]'s concern, we then ship the item to the guest. Another option we of course offer, is that the guest can choose to come to the park to pick up their item, which even is more convenient for them. Again, Six Flags New England is not responsible for anything lost, stolen, or damaged. We will do our best to match up and notify Mr. [redacted] if the item is found. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Your policies are not clearly identified to the consumer at park entry.You created this problem by not posting the proper signage or having the appropriate fall restraint for items placed where the glasses fell off.I will only accept a satisfactory result to this Revdex.com claim via a PHONE response from six flags with the status of the lost item ticket.I also believe that six flags should be held responsible for the cost of the new glasses @ roughly [redacted] as they have failed to return multiple phones calls or respond to the Revdex.com complaint in a timely manner.

I signed up for 10 season passes (6 were gifts) and I want to cancel but they still keep charging my card, even after I change the number.In [redacted] of 2013 I signed up for 10 season passes (6 were gifts). In [redacted] of 2014 I wanted to cancel this, I was told they have now been converted to lifetime passes and I can't stop the charges and I will have to pay forever. I have called my credit card company (Capital One) to help me but they keep overriding them. I live in New England the park isn't open and I being charged. They keep saying it is like a gym membership but at least the gym is open.Desired SettlementI would like the charges to stop and get a refund for the money I have already paid.Business Response Guest spoke with a representative from Six Flags New England on [redacted] and was issued a charge back as well as confirmation that this account has been cancelled. We have attached her case notes stating this information. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They had no refunded any funds, in fact they just took another payment on [redacted]Final Business Response Ms. [redacted] has been issued the refund she has requested. We have sent an email confirmation of this to the account that she has on file with us. The email will include more specific details, including the amount issued. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)they finally gave me back my money

Went to 6 Flags and the park was shut down for thunder heard miles away (clouds far away). Got return voucher but still paid for parking/locker.Hello - I took my son to 6 Flags New England on August 15. We have very little money, but we were able to swing it because my son did the reading incentive and so had a free pass, and I got a pass from work for [redacted] We drove 1.5 hours to get there, and 1.5 hours back. My son and I went on the little swings x 2 and the adventure river 1x, when all rides were shut down for a supposed storm (although there were no clouds in the sky, and we hadn't heard any thunder.) We waited for the park to reopen for 15-20 minutes and then heard slight thunder, but it was miles away, and there were still no clouds in the sky. We waited another hour for the park to reopen, without hearing any more thunder and no clouds in the sky, so we went to get our return vouchers (which have to be used this year), which took another 15 minutes. I have several issues with this. Of course I think it is ridiculous the park was closed for faint thunder x 1 heard miles away with no clouds in the sky. I also think it is ridiculous that the vouchers are only good for one month (My wife is currently 8.5 months pregnant, so it will be hard for us to return this year.) Finally, I still paid [redacted] for parking plus [redacted] for a locker for a day that ended up being a total flop and a total disappointment for my son.Desired SettlementI would like 3 passes that can be used through next summer. 2 passes to replace the ones that were given as replacements at the park on the 15th that can be used next summer. And an additional pass to compensate for the [redacted] spent on the parking and locker.Business Response Six Flags New England is one of a very limited number of Six Flags Theme Parks that offers a Weather Guarantee Program. This program outlines that if the weather causes a majority of our rides to close for at least one consecutive hour due to inclement weather, we will offer a complimentary return ticket. However, certain rules and restrictions apply. The rules and restrictions of our Weather Guarantee program is as follows:-The weather guarantee program is valid April - September-Tickets will be issued from Guest Relations, located at the Main Gate-The majority of rides must be closed for at least one consecutive hour-Season Passes, Thrill Passes, and Gold Passes ** not qualify for the program, as they have unlimited visits and can return on another day-Parking is NOT included and will not be refunded or reissued-Return tickets expire 30 days after being issued-Guest must present their paid ticket stub or receipt at Guests Relations before they exit-Guests with a complimentary tickets will not be issued a return ticketOur Weather Guarantee program is outline and explained in detail to each guest that receives a ticket at our Guest Relations office at the Main Gate the day of their visit. In Mr. [redacted] case, he was issued tickets on [redacted] and these tickets are valid until [redacted] as outlined on the physical ticket. We encourage him to utilize the tickets he has already received. Having said all this, Six Flags New England will adhering to our Weather Guarantee program's rules and restrictions. Therefore, we will not be offering any further compensation.

Paid for season passes of four (4)and parking pass for the year 2012. Didn't go not once, was told can't be refunded, will be given passes for 2013!Year 2012 paid over $500.00 season passes and parking pass. Unfortunately were not able to go. I contact Six Flags and told them what happened. I was assured that in the year 2013, I would get my season passes & my parking passes. I was supposed to be notified on when to go to the park, never did! I have called them since April to date over nine (9) time! On June 12, 2013 I finally was able to speck to a real person because all the other times, I had to leave messages which were waste of time! This young man has the nerve to tell me that he can't do a thing until I give him the name of the person that I spoke to, unfortunately I have moved since then but have the same cell phone number and I was never ever contacted! I told the young man what I was promised and that's all I wanted for 4 seasons passes and my parking passes. Now I have already lost 3 months of access to the park because they opened in april, it is now June and counting.On approximately April 2012 I purchased season passes (4), and a parking pass. I paid Approximately $530.00. We didn't go in 2012 unfortunately & were told no problem, can't get a refund but we can certainly give u the passes for 2013! I've started calling & leaving them messages since april with no luck until yesterday, June 13, 2013. The young man had the nerve to tell me that if I did not have the young ladies name that told me that, he couldn't help me. I told him that I could show him proof from my bank account because it was being taken out on monthly payments. That wasn't good enough for him, I told him that he left me no choice to contact Revdex.com and or my lawyer, then he says to me, oh you mentioned the word lawyer, conversation over! Literally hung up on me!!Desired SettlementI originally just wanted what I paid for back in April! My family and I have no lost 3 months plus and it isn't fair at this point to get passes now when we have already lost 3 months! I am requesting a full refund of $535.00 for the tickets and $300.00 for the inconvenience. I have contacted my bank and they are working on getting me the transactions that I paid to them!!Business' Initial Response [redacted],Thank you for taking the time to write to us. I am sorry to hear that you have had difficulty getting in contact with our correspondence team. We recognize that it is frustrating not to be able to speak to a representative, and we regret that you experienced that with us.Our records indicate that you communicated extensively with one of our staff members in the fall of 2012 regarding your options for your unused Season Passes. During the course of those conversations, she offered to extend those Season Passes to 2013 for you, which normally would have cost over $40 per pass to renew, and waived the fee. Those passes were made available for pickup during park operating hours at the Guest Relations window, using confirmation number GSR 411429. Those passes are of course still available to your family.I am concerned that our billing records differ. Our records indicate that you paid a total of $223.15. That amount included four 2012 Season Passes at $51.54 each, a $1.00 charitable donation to [redacted], a $5.99 processing fee, and $10.00 shipping, along with a parking pass at no charge. This was paid in monthly installments; the first was $51.35, paid on April 29,2012, and subsequent payments of $34.36 were received on the 29th of each month until September 29, 2012, when the amount was paid in full. I have emailed a copy of your receipt to the email address you provided. When you have received payment information from your bank, please let us know if these figures do not match. Again, we are truly sorry that your experience with us has not met your expectations. We hope you and your family enjoy your 2013 Season Passes. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I paid over &500.00 not $223.15! Parking pass was not free, I also paid for it! I paid over $500.00 for four (4) season passes plus parking pass! Nit once did I receive a call, letter, email any type if correspondence that I was allowed 2 pick up my family season pass plus my parking pass as they admited 2 "sorry It's been so difficult 2 get a hold of them! The park has been open since April, its almost July, that is 3 months that myself & family have been unable too use what I paid for! It has I stated not fair 2 me nor my family and this is not an option for me! Thank U Revdex.com, I hope 2 hear from u very soon! Thank U so much! They wanted nothing 2 do with me until I contact ur department! Thanking you in advance, hope 2 here from you very soon! Thank you so much! God bless!!Business' Final Response [redacted],Our corporate offices are going to be responding to this case. They should have it in on Monday. Thanks,[redacted]

They advertised a sale of the general admission ticket being $15 less than regular price, if ordered online. Upon purchase, this was not true.On [redacted] 2015, at around [redacted] my mother (Mrs. [redacted]) purchased a Six Flags New England general admission ticket online for me. The intended date for use was [redacted] 2015. The ticket# is XXXXXXXXXXXXXXXXXXXXXX. The PLU# is XXXXXXXX. The confirmation# is XXXXXXXXX. The payment method was a [redacted] We were both under the impression that it would be [redacted] less [redacted] than regular price [redacted] because that is what was advertised online. I do not have a credit card, so she purchased the ticket for me using her [redacted] Upon purchase, it was shown that a hidden processing fee [redacted] was added and the purchase amounted to [redacted] When printing the ticket out, the ticket remained saying that it was a "$15 Off Online Ticket"and the price was [redacted] that is a lie. It says, "Save $15.00" in the advertising, but you do not save $15. You use your credit card for almost nothing. I feel this is a bait-and-switch situation. Neither me, nor my mother, are happy with this thievery.Desired SettlementI expect $15.00 off of the ticket that was, repeatedly, presented as $15.00 off. The bill needs to be adjusted, and the extra money ($8.99) taken from my mother's [redacted] needs to be put back. Also, if they are going to continue to advertise that, then either they remove the processing fee ($8.99), or they make some adjustment so that the pricing statement is true. They lure people in thinking they're going to pay $46 instead of $61, and they're actually paying $55. I wouldn't have taken the time late at night to make the order with my tired mother had I known there was no real difference between the two real prices.Business Response Six Flags New England offers a variety of offers on our day tickets, thrill passes, and season passes ** our website. More specifically, we offer the option of calendar pricing on our day tickets; these tickets are valid on specified dates listed, and is what the consumer purchased. Having taken advantage of our calendar pricing, she was able to purchase our day tickets at a discount of $15 off our general admission ticket, which is [redacted] when purchased at our park. All purchases made through our website have processing fees associated with them. Accesso, the ticketing company we have partnered with, have put such fees in place to cover specific costs such as; the amount paid by merchant or payee, per transaction, to receive payment via debt, credit, or charge cards. This is the additional $8.99 the consumer mentioned. The processing fee is added to the order at the time of check out and is not applied to the discounted price of the ticket. The consumer still received the $15 off price as advertised; [redacted] and then the $8.99 processing fee was added, resulting in a total of [redacted] As stated on our website as well as on each ticket; prices, operating schedule and park policies are subject to change without notice. Processing fees apply to online orders. Having stated this, Six Flags New England will not be issuing a refund to the consumer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)There's no point in saying it's $15.00 off or "save $15.00" when you're actually saving [redacted] and you don't find that out until the end. It's a lie. Just don't repeatedly put that someone is going to save $15.00 when they are not. Add that there is a processing fee in the advertisement, instead of leading me to believe I'm saving $15.00 until the very end of the transaction. When there are advertisements on TV, or on other online stores, they say the price and then they tell you what fee is attached to it right when they show the price. Usually it's a shipping and/or handling fee, so when the buyer goes to make the payment, they know upfront what they are paying for and how that payment is being split before they even click to order. In this case, I was lead to believe I was paying [redacted] for a Six Flags ticket, and I had no idea there were any other fees,because there was no indication of one up until it was applied to the bill at the end. I kept being repeatedly shown that I was going to save $15.00. That was deception, and, thus, it is a lie. Fix your advertising.

Paid for season passes of four (4)and parking pass for the year 2012. Didn't go not once, was told can't be refunded, will be given passes for 2013!Year 2012 paid over $500.00 season passes and parking pass. Unfortunately were not able to go. I contact Six Flags and told them what happened. I was assured that in the year 2013, I would get my season passes & my parking passes. I was supposed to be notified on when to go to the park, never did! I have called them since April to date over nine (9) time! On June 12, 2013 I finally was able to speck to a real person because all the other times, I had to leave messages which were waste of time! This young man has the nerve to tell me that he can't do a thing until I give him the name of the person that I spoke to, unfortunately I have moved since then but have the same cell phone number and I was never ever contacted! I told the young man what I was promised and that's all I wanted for 4 seasons passes and my parking passes. Now I have already lost 3 months of access to the park because they opened in april, it is now June and counting.On approximately April 2012 I purchased season passes (4), and a parking pass. I paid Approximately $530.00. We didn't go in 2012 unfortunately & were told no problem, can't get a refund but we can certainly give u the passes for 2013! I've started calling & leaving them messages since april with no luck until yesterday, June 13, 2013. The young man had the nerve to tell me that if I did not have the young ladies name that told me that, he couldn't help me. I told him that I could show him proof from my bank account because it was being taken out on monthly payments. That wasn't good enough for him, I told him that he left me no choice to contact Revdex.com and or my lawyer, then he says to me, oh you mentioned the word lawyer, conversation over! Literally hung up on me!!Desired SettlementI originally just wanted what I paid for back in April! My family and I have no lost 3 months plus and it isn't fair at this point to get passes now when we have already lost 3 months! I am requesting a full refund of $535.00 for the tickets and $300.00 for the inconvenience. I have contacted my bank and they are working on getting me the transactions that I paid to them!!Business' Initial Response [redacted],Thank you for taking the time to write to us. I am sorry to hear that you have had difficulty getting in contact with our correspondence team. We recognize that it is frustrating not to be able to speak to a representative, and we regret that you experienced that with us.Our records indicate that you communicated extensively with one of our staff members in the fall of 2012 regarding your options for your unused Season Passes. During the course of those conversations, she offered to extend those Season Passes to 2013 for you, which normally would have cost over $40 per pass to renew, and waived the fee. Those passes were made available for pickup during park operating hours at the Guest Relations window, using confirmation number GSR 411429. Those passes are of course still available to your family.I am concerned that our billing records differ. Our records indicate that you paid a total of $223.15. That amount included four 2012 Season Passes at $51.54 each, a $1.00 charitable donation to [redacted], a $5.99 processing fee, and $10.00 shipping, along with a parking pass at no charge. This was paid in monthly installments; the first was $51.35, paid on April 29,2012, and subsequent payments of $34.36 were received on the 29th of each month until September 29, 2012, when the amount was paid in full. I have emailed a copy of your receipt to the email address you provided. When you have received payment information from your bank, please let us know if these figures do not match. Again, we are truly sorry that your experience with us has not met your expectations. We hope you and your family enjoy your 2013 Season Passes. Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I paid over &500.00 not $223.15! Parking pass was not free, I also paid for it! I paid over $500.00 for four (4) season passes plus parking pass! Nit once did I receive a call, letter, email any type if correspondence that I was allowed 2 pick up my family season pass plus my parking pass as they admited 2 "sorry It's been so difficult 2 get a hold of them! The park has been open since April, its almost July, that is 3 months that myself & family have been unable too use what I paid for! It has I stated not fair 2 me nor my family and this is not an option for me! Thank U Revdex.com, I hope 2 hear from u very soon! Thank U so much! They wanted nothing 2 do with me until I contact ur department! Thanking you in advance, hope 2 here from you very soon! Thank you so much! God bless!!Business' Final Response [redacted],Our corporate offices are going to be responding to this case. They should have it in on Monday. Thanks,[redacted]

They advertised a sale of the general admission ticket being $15 less than regular price, if ordered online. Upon purchase, this was not true.On [redacted] 2015, at around [redacted] my mother (Mrs. [redacted]) purchased a Six Flags New England general admission ticket online for me. The intended date for use was [redacted] 2015. The ticket# is XXXXXXXXXXXXXXXXXXXXXX. The PLU# is XXXXXXXX. The confirmation# is XXXXXXXXX. The payment method was a [redacted] We were both under the impression that it would be [redacted] less [redacted] than regular price [redacted] because that is what was advertised online. I do not have a credit card, so she purchased the ticket for me using her [redacted] Upon purchase, it was shown that a hidden processing fee [redacted] was added and the purchase amounted to [redacted] When printing the ticket out, the ticket remained saying that it was a "$15 Off Online Ticket"and the price was [redacted] that is a lie. It says, "Save $15.00" in the advertising, but you do not save $15. You use your credit card for almost nothing. I feel this is a bait-and-switch situation. Neither me, nor my mother, are happy with this thievery.Desired SettlementI expect $15.00 off of the ticket that was, repeatedly, presented as $15.00 off. The bill needs to be adjusted, and the extra money ($8.99) taken from my mother's [redacted] needs to be put back. Also, if they are going to continue to advertise that, then either they remove the processing fee ($8.99), or they make some adjustment so that the pricing statement is true. They lure people in thinking they're going to pay $46 instead of $61, and they're actually paying $55. I wouldn't have taken the time late at night to make the order with my tired mother had I known there was no real difference between the two real prices.Business Response Six Flags New England offers a variety of offers on our day tickets, thrill passes, and season passes ** our website. More specifically, we offer the option of calendar pricing on our day tickets; these tickets are valid on specified dates listed, and is what the consumer purchased. Having taken advantage of our calendar pricing, she was able to purchase our day tickets at a discount of $15 off our general admission ticket, which is [redacted] when purchased at our park. All purchases made through our website have processing fees associated with them. Accesso, the ticketing company we have partnered with, have put such fees in place to cover specific costs such as; the amount paid by merchant or payee, per transaction, to receive payment via debt, credit, or charge cards. This is the additional $8.99 the consumer mentioned. The processing fee is added to the order at the time of check out and is not applied to the discounted price of the ticket. The consumer still received the $15 off price as advertised; [redacted] and then the $8.99 processing fee was added, resulting in a total of [redacted] As stated on our website as well as on each ticket; prices, operating schedule and park policies are subject to change without notice. Processing fees apply to online orders. Having stated this, Six Flags New England will not be issuing a refund to the consumer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)There's no point in saying it's $15.00 off or "save $15.00" when you're actually saving [redacted] and you don't find that out until the end. It's a lie. Just don't repeatedly put that someone is going to save $15.00 when they are not. Add that there is a processing fee in the advertisement, instead of leading me to believe I'm saving $15.00 until the very end of the transaction. When there are advertisements on TV, or on other online stores, they say the price and then they tell you what fee is attached to it right when they show the price. Usually it's a shipping and/or handling fee, so when the buyer goes to make the payment, they know upfront what they are paying for and how that payment is being split before they even click to order. In this case, I was lead to believe I was paying [redacted] for a Six Flags ticket, and I had no idea there were any other fees,because there was no indication of one up until it was applied to the bill at the end. I kept being repeatedly shown that I was going to save $15.00. That was deception, and, thus, it is a lie. Fix your advertising.

We bought Scream Pass tickets providing "unlimited access to all Haunted Attractions for one night through the VIP entrance" but were denied entrance.On October 25, 2014, the following unfair and deceptive act(s) and practice(s) occurred:* we purchased (3) $35 Scream Pass VIP tickets online providing "unlimited access to all Haunted Attractions for one night through the VIP entrance, as capacity allows, valid any one Fright Fest operating day, September 20 - November 2, 2014."* upon arriving at Six Flags New England we were told we needed to purchase an additional Season Pass in order to "redeem" our Scream Pass.* denied park entry, we requested a $125 refund for the (3) $35 Scream Pass VIP tickets, as well as the $20 parking fee.[redacted] refused, even though we expressed concern the Six Flags website mislead us. Upon returning home, we reviewed steps taken to purchase online "Fright Fest" tickets:* Google search link for "Haunted Houses" took us to their "Fright Fest" web portal.* VIP Scream Passes are described as "unlimited entry, reduced wait times."* More specifically, verbiage states "a VIP Scream pass is valid for one visit and does not include park admission." For someone who has never before visited a Six Flags amusement park, this is misleading. Had they stated requires park admission or made it more clear that the aforementioned "VIP entrance" was inside the park (as opposed to a separate entrance/facility implied by their printed language) we would not have been mislead to purchase (3) Scream Pass VIP tickets nor wasted our evening driving from Deerfield to Agawam.* Furthermore, their main online ticket portal states "Haunted Houses require the purchase of a separate Scream Pass" which is VERY different from stating these attractions require an additional Scream Pass.Our point: we believe these acts and practices are unlawful by Section 2 of Chapter 93A, which declares unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce unlawful.Desired SettlementBy refusing to refund us, we have suffered injury and loss of money or property in the amount of $125 for (3) unused $35 Scream Pass VIP tickets plus a $20 parking fee. Additionally, we wasted time and gas driving 82 miles to the Six Flags New England amusement park.For what it's worth, our receipt also states "print your tickets at home and go straight to the gate!" Unfortunately, they turned us away...for good.Thank you for your time and consideration - we look forward to your prompt reply.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXx3248Contact Email: [redacted]@sftp.comSix Flags has been in contact with Mr. [redacted] and have come up with an agreement that works for both parties.

I found out about a season pass account that I had purchased in 2013. I purchased the pass with the 12 months payment plan. I honored the commitment of the plan but did not realize that I had to cancel it myself. They continued to take money out of my account for months after the 12 month payment plan was over. I called and emailed six flags New England and spoke to [redacted]. She assured me I would be getting a refund of over $100 and all she needed was an updated credit card number so they can refund my money into that account which I did. Now I found out on the account number I gave her instead of a discount they withdrew $68 instead of giving me a refund. I called [redacted] back and left her messages and got no call back. I called again no answer so I talked to an operator and told her my situation. She put me on hold and when she came back to the phone she told me that they are in the process of getting me a refund check. I then asked her if they're in the process of sending a check then why did they need to have my credit card info. I just want this to be resolved and a would like to have the refund they owe with also $68 the withdrew from my account. Because the operator I spoke to could not give me the amount they owe me.Desired SettlementI just want that season pass account closed and my refund that I'm owed.Business Response His refund check was mailed out to him on Wednesday

My daughter severely sprained her ankle on six flags faulty grounds. They then charged us [redacted] to get a wheel chair when they were at faultMy daughter severely sprained her ankle on a mat that was placed on top of uneven gravel at Six Flags. She could not put any weight on her ankle and was unable to walk. They then took this opportunity to charge us [redacted] to get a wheelchair, even though it was their fault she got hurt. The guy running the wheelchair spot told me they have wheelchairs for people that get hurt at the park, no charge...he called down to first aid and they refused to let him give her one, stating the injure was not severe enough...She couldn't walk for weeks afterwards, never mind right after it happened. Overall, the staff was very non caring about one of their customers getting hurt and used it as a chance to make some money. I was completely disgusted and the whole ordeal certainly ruined our day and made us feel differently about Six Flags.Desired SettlementI would like the [redacted] back from the cost of the wheel chair, as well as, the admissions costs of [redacted] we were not satisfied with the way the staff treated us.Business Response Six Flags Disputes the facts in this complaint. Since it involves a medical complaint we cannot discuss specifics due to privacy laws. Mr. [redacted] was contacted by the park on [redacted] @ [redacted] after he filed an email complaint with Six Flags through our website. During an attempt to resolve the complaint with Mr. [redacted] while speaking with him on the phone and trying to come to a resolution for the complaint, he hung up on our staff. Mr. [redacted] is welcome to contact the park again should he have any questions.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Your employee that I spoke with was not trying to resolve anything, he just continued to state that wheelchairs are not giving out for free. I attempted to explain my situation that we didn't need a chair until after we got injured at the park. He was not listening to me and kept repeating his script. I told him that he's not listening or even trying to understand what I was saying so that I was going to try to resolve it some other way. Mind you, I was at work and didn't have time to argue with someone who wasnt even listening to me anyways. The guy running the wheelchair station couldn't understand why I didn't get one of the wheelchairs that are set aside for such an occasion. He believed that I should have gotten one. Oh, and who is Mr. [redacted]

Their website says if you show up without a pass, but you bought one then the first replacement is free. I was charged [redacted] for my replacement pass.On [redacted] 2015 I went to six flags New England with a few friends. Having lost my season pass, I looked on their website to find out that I could get a replacement pass for free since it would be my first time. Arriving, I went to guest services and was told I needed to pay [redacted] even after showing the website saying it should be free..Desired SettlementI would just like my [redacted] back and a better understanding of why I was charged in the first place. The website deemed to be misleading.Business Response Our website indicates what we do in fact have a replacement fee:[redacted]I've lost my membership card, what do I do?"Replacement Membership cards are available at the park. Stop by Guest Services (bring a picture ID) and they will provide you with specific instructions. A replacement fee is required for lost cards."Therefore, Six Flags New England will not reimburse for the charges that were issued for the above mentioned replacement card.

I FULFILLED THE CONTRACT OF A YEAR MEMBERSHIP. MULTIPLE ATTEMPTS TO CANCELMEMBERSHIP HVE FAILED, I CONTINUED TO BE CHARGED. THE MEMBERSHIP STATES A YEAR MEMBERSHIP AND THEN A CUSTOMER MAY CANCEL.I COMPLETED A YEAR AND CONTINUE TO BE CHARGE. I HAVE MADE MULTIPLE ATTEMPTS TO CANCEL. THE BUSINESS HAS THE CANELLATION PROCESS BURIED DEEP IN WEB LINKS, ONCE TO A LINK, THE USER IS TOLD THATONE CANNOT USE CERTAIN DEVICES ETC. IT IS POOR BUSINESS PRACTICE TO MAKE CANCELLING A MEMBERSHIP SO DIFFICULT AND UNPRODUCTIVE. WHEN I CALL FOR SUPPORT, I GET VOICEMAILS. MY ACCOUNT # IS XXXXXXXXX. I DO NOT WANT TO CONTINUED TO BE BILLED WHEN I HAVE FULFILLED MY END OF THE BARGAIN, IT SHOULD BE ILLEGAL.Desired SettlementI WANT YOU TO CANCELMY MEMBERSHIP - ACCOUNT # XXXXXXXXX. I DO NOT WANT YOU IN MY BANK ACCOUNT ANYMORE. I WANTTHE CONTRACTED ENDED.Business Response On the behalf of Six Flags New England, firstly we'd like to thank Mr. [redacted] for being a Member since October 2013. Ordinarily there is a specific procedure in place for cancelling a Membership which requires giving us notice via our website two weeks prior to your last payment. However, because we really do appreciate your loyalty I am going to waive it and cancel your Membership immediately. I am also going to eliminate the balance on your account. You won't be charged by us again, and you don't owe us any money. Your account has been closed in good standing.Once again, Six Flags New England thanks Mr. [redacted] for being a Member.

My daughter severely sprained her ankle on six flags faulty grounds. They then charged us [redacted] to get a wheel chair when they were at faultMy daughter severely sprained her ankle on a mat that was placed on top of uneven gravel at Six Flags. She could not put any weight on her ankle and was unable to walk. They then took this opportunity to charge us [redacted] to get a wheelchair, even though it was their fault she got hurt. The guy running the wheelchair spot told me they have wheelchairs for people that get hurt at the park, no charge...he called down to first aid and they refused to let him give her one, stating the injure was not severe enough...She couldn't walk for weeks afterwards, never mind right after it happened. Overall, the staff was very non caring about one of their customers getting hurt and used it as a chance to make some money. I was completely disgusted and the whole ordeal certainly ruined our day and made us feel differently about Six Flags.Desired SettlementI would like the [redacted] back from the cost of the wheel chair, as well as, the admissions costs of [redacted] we were not satisfied with the way the staff treated us.Business Response Six Flags Disputes the facts in this complaint. Since it involves a medical complaint we cannot discuss specifics due to privacy laws. Mr. [redacted] was contacted by the park on [redacted] @ [redacted] after he filed an email complaint with Six Flags through our website. During an attempt to resolve the complaint with Mr. [redacted] while speaking with him on the phone and trying to come to a resolution for the complaint, he hung up on our staff. Mr. [redacted] is welcome to contact the park again should he have any questions.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Your employee that I spoke with was not trying to resolve anything, he just continued to state that wheelchairs are not giving out for free. I attempted to explain my situation that we didn't need a chair until after we got injured at the park. He was not listening to me and kept repeating his script. I told him that he's not listening or even trying to understand what I was saying so that I was going to try to resolve it some other way. Mind you, I was at work and didn't have time to argue with someone who wasnt even listening to me anyways. The guy running the wheelchair station couldn't understand why I didn't get one of the wheelchairs that are set aside for such an occasion. He believed that I should have gotten one. Oh, and who is Mr. [redacted]

Refund not provided for two services that were not delivered.On [redacted] 2015 I purchased a Flash Pass [redacted] Six Flags New England. The flash pass [redacted] not work and kept freezing. We then decided to buy a flash pass [redacted] Hurricane Harbor which worked properly and my girlfriend and I stayed in Hurricane Harbor for the whole visit. We lost [redacted] and when my girlfriend returned it they did not refund the money. I called and they said it should have been refunded at the time it was returned. I would like an immediate refund I have been a Six Flags season pass holder for many years and have nothing but good things to say about my home park. Also while at Six Flags New England we visited a restaurant and waited a half an hour for the food to be delivered to our table. It came out cold. We were charged [redacted] The manager did the refund in front of us but it has yet to be refunded back to my Discover Card. I also had my cell phone stolen while I placed it down at Hurricane Harbor while I was returning my flash pass. The employee sent me to the wrong location. It was a very negative experience and Six Flags has yet to remedy my experience. I have visited Six Flags over 20 times and spent thousands of dollars at the [redacted] Park. I am very disappointed with the customer service at the New England Park. It seems to be run by kids.Desired SettlementRefund of [redacted] as promised for food that came out late and very cold.Refund of [redacted] for Flash Pass that was malfunctioning and could not be used. We instead bought the Hurricane Harbor flash pass which worked properly and spent our visit there.Business Response A representative from Six Flags New England will be contacting Mr. [redacted] to discuss his case further. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have not been contacted by Six Flags.Final Business Response Our Flash Pass system is ran by a third party company, Accesso. Six Flags New England has reached out to them and are awaiting further correspondence before we can proceed. Once we have made contact with this company, a representative from Six Flags New England will be contacting Mr. [redacted].

Refund not provided for two services that were not delivered.On [redacted] 2015 I purchased a Flash Pass [redacted] Six Flags New England. The flash pass [redacted] not work and kept freezing. We then decided to buy a flash pass [redacted] Hurricane Harbor which worked properly and my girlfriend and I stayed in Hurricane Harbor for the whole visit. We lost [redacted] and when my girlfriend returned it they did not refund the money. I called and they said it should have been refunded at the time it was returned. I would like an immediate refund I have been a Six Flags season pass holder for many years and have nothing but good things to say about my home park. Also while at Six Flags New England we visited a restaurant and waited a half an hour for the food to be delivered to our table. It came out cold. We were charged [redacted] The manager did the refund in front of us but it has yet to be refunded back to my Discover Card. I also had my cell phone stolen while I placed it down at Hurricane Harbor while I was returning my flash pass. The employee sent me to the wrong location. It was a very negative experience and Six Flags has yet to remedy my experience. I have visited Six Flags over 20 times and spent thousands of dollars at the [redacted] Park. I am very disappointed with the customer service at the New England Park. It seems to be run by kids.Desired SettlementRefund of [redacted] as promised for food that came out late and very cold.Refund of [redacted] for Flash Pass that was malfunctioning and could not be used. We instead bought the Hurricane Harbor flash pass which worked properly and spent our visit there.Business Response A representative from Six Flags New England will be contacting Mr. [redacted] to discuss his case further. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have not been contacted by Six Flags.Final Business Response Our Flash Pass system is ran by a third party company, Accesso. Six Flags New England has reached out to them and are awaiting further correspondence before we can proceed. Once we have made contact with this company, a representative from Six Flags New England will be contacting Mr. [redacted].

Check fields!

Write a review of Six Flags New England

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Six Flags New England Rating

Overall satisfaction rating

Description: Amusement Parks & Places

Address: PO Box 307, Agawam, Massachusetts, United States, 01001

Phone:

Show more...

Web:

www.sixflags.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Six Flags New England, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Six Flags New England

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated