Six Flags St. Louis

The purchase of a Season Pass is just for one year.  A Membership, much like a gym membership, continues until a guest opts to stop it. The Membership Agreement that guests must agree to prior to finalizing the Membership states that guests must make payments for 1 year, however after that they...

may stop it at any time by going to the payment portal and terminating the membership.  It also lets guests know that they can schedule the termination of the Membership to end on the 12th month to avoid any extra payments.  Until the guest terminates the membership, the pass it still active and can be used at any of our parks therefore, our standard policy is that we do not offer refunds, however if the guest can provide us documentation that he terminated the membership and he was still charged after the processing time frame given, then we will certainly look at that for an exception.

Initial Business Response /* (1000, 5, 2016/02/29) */
Our records do not show that Ms. [redacted] contacted us for assistance. From her account we see that she made 6 payments and missed the 12/22/2015 payment, then the 01/22/2016 payment was missed. On 02/05/2016, she reached the 45 maximum number...

of delinquent days and was assessed the termination fee and was sent to collections. Prior to this, it does not show any attempt by her to log into the payment portal to make a payment. After the emial was received saying her account was terminated and being sent to collections, there was an attempt to log into the payment portal but she was not able to as this is "locked out" when the account is deactivated.
Our Guest Relations Supervisor will contact Ms. [redacted] and give her the phone number for collections but it is likely that she has received a letter already.