Rented a SUV, nice car with some scratches, I had to take pictures and ask the staff to put that into the system They strongly offered me the pre-paid toll service, I did not accept since I had my own Sunpass for Florida No issues with the car, returned without a problem But a month later came a surprise that I have seen in other reviews, they sent me an email saying that I missed some tolls, they charged my credit card without any acceptance from my sideI wrote emails to customer service and they did not reply I do not recommend this company
I contacted Sixt via their number to make a reservation for December 10th and also for December 22nd We were going on a cruise out of Miami but flying into Fort Lauderdale so we wanted a rental car on the front end and also on the return I specifically asked the rep if we returned the car to their South Beach location would they have transportation to the cruise port and he assured me that they had shuttle service both to take us to the cruise port and also to pick us up at the cruise port upon our return to take us to pick up a car When we got to the South Beach location we were informed that they have no such service and they had no idea why he would have told me that They basically insinutated that I had misunderstood the rep There was no misunderstanding Our only option was to get a taxi The reason we rented from Sixt was because they had very reasonable rates but after we had to add in $in taxi fees it was no long so reasonableThey were unwilling to do much of anything for us They did nothing on the first rental and on the second they allowed us to bring the car back without filling the gas Big deal, we only used about gallons of gas! I wrote to their customer service on the 23rd of December and as of today, December 31st they had not bothered to respond I called the number and got absolutely no where with the girl I spoke to Her comment was that we had already been compensated with free gas I thought it was a jokegallons of free gas...wow I doubt that we will ever rent from Sixt again due to their terrible customer service Sometimes cheapest is not the best route to take
Rental agreement No- 1, September 17-30,
I have reported over the phone that the service warning lamp was on, and that the oil was black and stickyInitially was told that I will get a replacement; later the car was diagnosed (by SIXT, over the phone) as safe to driveI was not comfortable driving a poorly maintained car
The person at the counter (check-in) constantly made claims about what my insurance covers, in order to pursue us to buy additional insurance
The person receiving the car (check-out) rudely and unprofessionally refused to inspect it for damages under the pretext that the car is "extremely dirty" (I have pictures showing it was not)He kept insisting on me washing the carWas told that the car will be inspected in my absence and that I will be informed if damages are found - this is unacceptable (SIXT filling in a report without both parties present)
As of now I do not know what the final charges are
Overall bad experience (from customer service, to vehicle's condition, to hidden charges) - will not be using SIXT again
I have just tried to write and send a complaint to Sixt car rental, (I have already written my horrendous experience here and will write it everywhere and include the photos I have of the police harassment I got) spoke to *** *** who not only was not interested in hearing to what I had to say but said, said they were not going to do anything about it because the matter had been dealt with - they took the word of the person at the Boston site as fact and not what I said (because this person is ** *** the son of the owner and apparently he can do what he wants with customers!!!) also apparently that what happened to me was brought upon myselfI just wrote a review here but want to let everyone know that Sixt are not interested in your reviews, in fact he told me that the people that choose to write a bad review are people that are there to do that and have nothing else to do and because they don't understand how car rentals work!
nothing will ever be heard or resolved, they don't care that this company are crooks!!
I continued my complaint here as I did not have enough space to finish and it had to be done
They treated me abhorrently as if I was a criminalI sat outside crying next to my luggage in the blazing sun not knowing what to do, trying to contact Sixt but was never able toThe police sat in their cars in front of me watching me and talking to that manager(have photos of this)
I felt helpless, humiliated, in shock, I was trembling, cryingBy this time it was 7pm, having arrived at 4pm
I gave up the battle, I gave up trying to contact the Sixt office to get help, in hope that someone could see that this man had been very unfair and all would be sorted, but that was just wishful thinking because it never happened
One by one the police cars left but one, the most aggressive of them allWaiting for me to leaveI told them I was not leaving until my situation was sorted but as nothing happened I decided to go back to the airport and hire a car with another company
I said to them, ok I will goI am going in the company's shuttleAgain the manager said no, I couldn't use their shuttleI asked why not? he said again, and used the term, "mine" to refer to anything to do with the company, "because I say so and you are not going in my shuttles"They called me a taxi but I refused to go in it because why should I pay an expensive taxi when the least they could do after all of that was to let me get in the shuttle to get back to the airport
Later on when I was speaking to someone from the company they said the manager was going to pay for it, but that was not trueWhy would he pay a taxi for me after the way he had treated me or why if they were shuttles for free!!
In the end, the last police car drove next to me and this aggressive monster said: "listen love, I don't know who is right or wrong here but I have said to the manager to let you go in the shuttle"I couldn't believe what he had said, I did not answer anything, I couldn't, I just looked at him with contemptGot my luggage, loaded the shuttle and went back to the airport
There were long queues and it cost me a lot more as I did not have a reservation
I missed the introduction to the course and participants, I was driving late at night, which was not pleasant, in a state of shock, crying all the way and into the night as I did not sleep at all and the next dayFrustrated, battered and bruised tried to contact Sixt the whole of the next day but to no availnever got through
Contacted Sixt in England and they asked me to put it in writing
It has taken me a very long time to get over this ordeal, on this account I never want to go back to Sixt or BostonIt ruined my whole trip, missed a most important part of the course, the first three days and all for nothing!!! just because some inept ill trained so called manager decided my fateI believe he treated me with prejudice, I believe he thought nothing of me because of my ethnic background because I did not do anything to deserve this treatment all I was asking for was customer satisfaction and that is not a crime!!
I am not pleased with their cancellation policyI wasn't able to talk to anybody on the phone about cancelling my rentalI emailed them per their instruction and I got back some generic email that did not address any of my concernsAlso, I did not realize that if you pre-paid and tried to cancel, they would charge you a day of the rental fee
Rented a SUV, nice car with some scratches, I had to take pictures and ask the staff to put that into the system.
They strongly offered me the pre-paid toll service, I did not accept since I had my own Sunpass for Florida.
No issues with the car, returned without a problem.
But a month later came a surprise that I have seen in other reviews, they sent me an email saying that I missed some tolls, they charged my credit card without any acceptance from my side. I wrote emails to customer service and they did not reply.
I was accused of causing superficial scratches to the top of a rear bumper which is concealed when the trunk is closed. When I picked the car up at the Copenhagen Airport on 6 March the trunk was closed and said seen damage is only visible when the trunk is open.
When I inspected the car for damage at pick up I did not have to open the trunk as I stored nothing in it. As a matter of fact I stored nothing in the trunk the entire three days I had the car.
When I returned the car on 9 March the attendant at the car returns went straight to the trunk, opened it up and pointed out superficial damages to the top of the bumper which is covered by the trunk door.
I travel to Copenhagen a minimum of 6 times per year for the past twenty years and I can safely say I will never rent another vehicle from SIXT and will discourage others to do the same.
I am shocked that a company such as SIXT, follows business practices such as these.
I am very upset writing this letter I can barely type...
First month rental just under $600, with that I was being threatened with law enforcement that I would be taken into custody for theft of vehicle.
The second month I was told I couldn't rent the same vehicle for an additional month. I was told that my card wasn't authorities enough for this. Mind you I was only authorized about $200 for the previous month. They'd authorized $250 addition to the $600 for the previous month. Why must I be inconvenienced, missing work and treated so horrible by Detroit Airport location? I'm losing money by missing work to drive from New York to Detroit 2 times already and they still didn't switch my rental! The car was even photo inspected by [redacted] at the Weehawken location and they still won't extend my contract properly. Yes the rates are great but factor in the time and money I'm losing with my job this company is treating my freedom and livelihood IT IS ABSOLUTELY NOT WORTH IT!
This is the worst car rental company I have used. Bait and switch, I pre paid for a luxury four-door full size car,get there to pick the car up and then told the only car they have available is an A5 which is a compact 2-door sports car.Or I can wait and see what's returned in two +hours. There is a full-size Cadillac sitting out front I asked about that one was told it needed an oil change. Funny thing is when I return the a5 car 5 days later the same Cadillac was sitting there and still needed an oil change or so I was told.So they don't rent cars out just have them sitting there so you think you will get what you paid for. I was not given any compensation for the downgrade incars all I was given was a hassle over everything.. save yourself a lot of time hassle stress,rent from somebody else
I have to say first of all that until my horrendous experience at the Boston site, I had always rented cars with Sixt and was satisfied both in customer services and cars. I am a holder of a gold car from them, that says a lot.
However, all was changed by the so called "manager" at the Boston site, not the staff who were friendly - but very scared of their immediate boss, the manager. I hesitate to call him such because he has no idea what it means. This man thinks that being in charge is to lord it over people and think that it is "his company", "his cars" as he refers to all the time. I am going to cut a long story short because what I went through here was one of the most distressful situations I've ever ever been! I was left emotionally drained and suffered for a long time after. I am only now able to sit and write about this and it has been over a month since all of this happened. It ruined me and my whole trip as I was left scarred not to mention I was due on a course for which I paid a lot of money and of which I lost a lot of due to this nightmare. I may also add that I have photos of the police and him and I am going to put them on the internet with my story, should I no be heard by them and act upon to resolve it.
I had made a reservation well in advanced to make sure that when I got there all will be hassle free. I even telephoned this branch several times to ask questions and to acquaint myself with staff as it was the first time I was going to this particular office. This site was new as well.
I arrived at the site only to find out that they did not have the car I had requested and instead they were offering me a monster 8 seater for a 1 person! I was tired as I had been travelling for the past 24 hours and on top of that was eager to conclude business fast as I was travelling to a course in the Berkshires which was starting at 6pm with an introduction and a dinner and I did not want to miss that. Needless to say I did, and not because the situation was difficult at first but because the so called manager became difficult. He refused to comply with another car that was suitable or similar to what I had asked for. After changing cars 3 times I agreed to an old Honda, was not happy with this choice but just wanted things sorted as I was running late for the course I had come to attend and the reason for my trip. Had it all gone fine I would have made it and not lost the time I lost because it took the next day also to deal with and yet never got resolved because Sixt customer relations in the USA never replied and when someone would answer the phone, as soon as they knew it was a complaint, they would leave you waiting for hours and never connect in the end the line would go dead only to have to start all over again, so it went so I never got through. Had to contact the head office in the UK who asked me to put it in writing but not been able to until now that I plucked the courage to do it.
I am going to say, I was tired and yes got naturally exasperated at the situation but was never rude, violent, aggressive or a vandal in any way shape or form.
After I loaded the car, I looked at the contract and saw that they were charging me the same amount as for the luxury car I was supposed to have, so I got out of the car and asked for it to be corrected. The staff said they couldn't do it that only the manager could. So I asked to call the manager, he refused to come. I asked again, he said, No! I said if he did not want to come and see me then I was going into his office. At this point he did come out and just said, and I quote, "right, I no longer want to hire you my cars, return my keys!" I refused to hand the keys and asked why? he replied, "because I want to, they are my cars and my company and I can", "give me the keys". I said he had no right to do so. He repeated, "oh yes I can and I will" and tried to take them from me. When I refused to let him have them, he ordered his staff to throw my luggage out of the car and threatened me with calling the police. As I have done nothing wrong, I actually thought this could help me as the police would be reasonable since there was no real reason to call them and they could not get involved in company policies, they will only act if I had been in any way a vandal or aggressive etc so I said go on call them.
This he did. Little did I know what was going to happen next!
No less than 6 policemen surrounded me, shouting to "shut up!!!!" aggressively every time I tried to speak. at one point one of them came to my face and almost put his hand on my face to shut me up, as he put it. They listened to this manager and never heard my side.
They escorted me out of the premises and literally threw my luggage at me. telling me I had to leave. I told them crying in desperation - by this point I was more exhausted, suffering shock!! that they were not the law because the law would be fair and they were not being fair. I felt I was being prejudiced against and treated
It took 1-1/2 hours to get the rental car from Sixt at the Atlanta airport and the car finally provided was not in the class that I reserved. Next, over 5 weeks after the car was returned, and inspected and approved by a Sixt employee at the time of the return, I was notified by Sixt that it has filed against me for some vehicle damage. The car was returned in the same condition as it was when I received it.
SUMMARY: If you are going to rent from this company, pray you don't have an issue with a vehicle or need customer service.
DETAILS: Let me start off by saying we've rented from Six in Las Vegas early 2016 and had a pleasant experience. We decided to use them again when we flew out to California to visit my family for Christmas. On 12/22/16, we flew into the San Francisco and picked up a brand new BMW 4 series with 13 miles on the odometer. It took about an hour and a half to get it, but at that point, we were happy and didn't care a bit.
The next morning, we hit the road and made it about 40-50 miles (just a guess) outside of San Fran when a warning popped up saying coolant low and to drive moderately to prevent overheating. We call Sixt. After a long hold, we finally get through to a rep who advised due to our distance away, we could take the vehicle to have coolant added and to save the receipt for reimbursement. As we're searching for a place, another warning pops up to "pull over and allow engine to cool". We do. An officer pulls over and escorts us to the next city 10 miles up the road. After adding 2 quarts of coolant, all seems well for another 30-40 miles before the "coolant low" warning pops up again. The car stops accelerating and we coast into a parking lot.
We were supposed to visit my sister for the day and then drive to the city my parents live in later that night, where we have our hotel prepaid. Instead, we're stranded in Roseville, CA which is 45 mins from either of them. Both my sister and mom start heading our way to help. A google search shows a BMW dealership about 5 mins away.
THE NIGHTMARE BEGINS: We call Sixt and tell them the issues with the car and that it's pretty much inoperable. They inform us there are no Sixt locations nearby. We offer to drop their vehicle at the BMW for service, but let them know we'd need a replacement vehicle brought to the city we'll be staying (about 2 1/2 hours from San Fran). They come back and tell us our options are to return the car to San Francisco (How is this even an option?) OR they can accommodate our request for a replacement, but proceeded to threaten that if we took that option, they would be doing an investigation to determine if the issue resulted from how we drove the vehicle. If they came to that conclusion, they would be charging us for all expenses incurred by providing a replacement vehicle and it would be expensive. No apology for our inconvenience or time wasted was offered. The right solution wasn't going to be easy for them, so they were trying to avoid it (this is my only explanation for their behavior). Anyone with any reasoning skills could recognize that the coolant being low on a new car would be a fault with the vehicle or the vehicle's owner, and not the renter.
Given their accusatory response and threats, we did not want to accept the tow and replacement vehicle if it was going to be possibly at our expense (since it was they who would determine this).
THEIR SOLUTION: Take it to BMW for diagnostics and call us back. We did. The folks at BMW quickly saw that the car was not holding the coolant levels, but would have to keep it to run diagnostics the next day, Christmas Eve. We were unable to get back in touch with the rep we needed to talk to. He had apparently left for the day.
NO RESOLUTION: We drove back with my mom, wasted an entire afternoon of what should have been family time, and had to miss festivities at my sister's house. Next day, Christmas Eve, we get a call from BMW advising us it's a faulty hose and under warranty. They'd order the part and hope to get it Monday 12/26.
We spent a lot of time on hold with Sixt, being transferred from department to department, leaving messages and not getting return calls. At this point, no one has even offered an apology or tried to accommodate our situation. They weren't equipped for this. The one and only person that could authorize anything wasn't available until 12/26. In the meantime, we were left with the burden of getting rides from place to place and borrowing vehicles. And yet, we could not even be reassured by a Sixt representative that our rental cost would be refunded to us. We would have to return the vehicle before they could make a determination.
On Tues 12/27, BMW called to inform us they wouldn't get the part for another 2 weeks (parts haven't been made yet, the car's so new). We rented another car to get back to San Francisco that night.
CONCLUSION: We were finally able to speak with the area manager on 12/27, who agreed to refund us for the Sixt rental, the new rental, and the coolant costs. He was the first person from the company to offer any type of apology. Unfortunately, it did little to make up for the way we were treated and the lack of accommodation throughout this ordeal. We are still awaiting the refund. The burden of their faulty car was put on us. I have never before been so disappointed in a company and how they respond to a situation.
I contacted Sixt via their 800 number to make a reservation for December 10th and also for December 22nd. We were going on a cruise out of Miami but flying into Fort Lauderdale so we wanted a rental car on the front end and also on the return. I specifically asked the rep if we returned the car to their South Beach location would they have transportation to the cruise port and he assured me that they had shuttle service both to take us to the cruise port and also to pick us up at the cruise port upon our return to take us to pick up a car. When we got to the South Beach location we were informed that they have no such service and they had no idea why he would have told me that. They basically insinutated that I had misunderstood the rep. There was no misunderstanding. Our only option was to get a taxi. The reason we rented from Sixt was because they had very reasonable rates but after we had to add in $50 in taxi fees it was no long so reasonable. They were unwilling to do much of anything for us. They did nothing on the first rental and on the second they allowed us to bring the car back without filling the gas. Big deal, we only used about 3 gallons of gas! I wrote to their customer service on the 23rd of December and as of today, December 31st they had not bothered to respond. I called the 800 number and got absolutely no where with the girl I spoke to. Her comment was that we had already been compensated with free gas. I thought it was a joke....3 gallons of free gas...wow. I doubt that we will ever rent from Sixt again due to their terrible customer service. Sometimes cheapest is not the best route to take.
Rented a SUV, nice car with some scratches, I had to take pictures and ask the staff to put that into the system They strongly offered me the pre-paid toll service, I did not accept since I had my own Sunpass for Florida No issues with the car, returned without a problem But a month later came a surprise that I have seen in other reviews, they sent me an email saying that I missed some tolls, they charged my credit card without any acceptance from my sideI wrote emails to customer service and they did not reply I do not recommend this company
I contacted Sixt via their number to make a reservation for December 10th and also for December 22nd We were going on a cruise out of Miami but flying into Fort Lauderdale so we wanted a rental car on the front end and also on the return I specifically asked the rep if we returned the car to their South Beach location would they have transportation to the cruise port and he assured me that they had shuttle service both to take us to the cruise port and also to pick us up at the cruise port upon our return to take us to pick up a car When we got to the South Beach location we were informed that they have no such service and they had no idea why he would have told me that They basically insinutated that I had misunderstood the rep There was no misunderstanding Our only option was to get a taxi The reason we rented from Sixt was because they had very reasonable rates but after we had to add in $in taxi fees it was no long so reasonableThey were unwilling to do much of anything for us They did nothing on the first rental and on the second they allowed us to bring the car back without filling the gas Big deal, we only used about gallons of gas! I wrote to their customer service on the 23rd of December and as of today, December 31st they had not bothered to respond I called the number and got absolutely no where with the girl I spoke to Her comment was that we had already been compensated with free gas I thought it was a jokegallons of free gas...wow I doubt that we will ever rent from Sixt again due to their terrible customer service Sometimes cheapest is not the best route to take
Rental agreement No- 1, September 17-30,
I have reported over the phone that the service warning lamp was on, and that the oil was black and stickyInitially was told that I will get a replacement; later the car was diagnosed (by SIXT, over the phone) as safe to driveI was not comfortable driving a poorly maintained car
The person at the counter (check-in) constantly made claims about what my insurance covers, in order to pursue us to buy additional insurance
The person receiving the car (check-out) rudely and unprofessionally refused to inspect it for damages under the pretext that the car is "extremely dirty" (I have pictures showing it was not)He kept insisting on me washing the carWas told that the car will be inspected in my absence and that I will be informed if damages are found - this is unacceptable (SIXT filling in a report without both parties present)
As of now I do not know what the final charges are
Overall bad experience (from customer service, to vehicle's condition, to hidden charges) - will not be using SIXT again
I have just tried to write and send a complaint to Sixt car rental, (I have already written my horrendous experience here and will write it everywhere and include the photos I have of the police harassment I got) spoke to *** *** who not only was not interested in hearing to what I had to say but said, said they were not going to do anything about it because the matter had been dealt with - they took the word of the person at the Boston site as fact and not what I said (because this person is ** *** the son of the owner and apparently he can do what he wants with customers!!!) also apparently that what happened to me was brought upon myselfI just wrote a review here but want to let everyone know that Sixt are not interested in your reviews, in fact he told me that the people that choose to write a bad review are people that are there to do that and have nothing else to do and because they don't understand how car rentals work!
nothing will ever be heard or resolved, they don't care that this company are crooks!!
I continued my complaint here as I did not have enough space to finish and it had to be done
They treated me abhorrently as if I was a criminalI sat outside crying next to my luggage in the blazing sun not knowing what to do, trying to contact Sixt but was never able toThe police sat in their cars in front of me watching me and talking to that manager(have photos of this)
I felt helpless, humiliated, in shock, I was trembling, cryingBy this time it was 7pm, having arrived at 4pm
I gave up the battle, I gave up trying to contact the Sixt office to get help, in hope that someone could see that this man had been very unfair and all would be sorted, but that was just wishful thinking because it never happened
One by one the police cars left but one, the most aggressive of them allWaiting for me to leaveI told them I was not leaving until my situation was sorted but as nothing happened I decided to go back to the airport and hire a car with another company
I said to them, ok I will goI am going in the company's shuttleAgain the manager said no, I couldn't use their shuttleI asked why not? he said again, and used the term, "mine" to refer to anything to do with the company, "because I say so and you are not going in my shuttles"They called me a taxi but I refused to go in it because why should I pay an expensive taxi when the least they could do after all of that was to let me get in the shuttle to get back to the airport
Later on when I was speaking to someone from the company they said the manager was going to pay for it, but that was not trueWhy would he pay a taxi for me after the way he had treated me or why if they were shuttles for free!!
In the end, the last police car drove next to me and this aggressive monster said: "listen love, I don't know who is right or wrong here but I have said to the manager to let you go in the shuttle"I couldn't believe what he had said, I did not answer anything, I couldn't, I just looked at him with contemptGot my luggage, loaded the shuttle and went back to the airport
There were long queues and it cost me a lot more as I did not have a reservation
I missed the introduction to the course and participants, I was driving late at night, which was not pleasant, in a state of shock, crying all the way and into the night as I did not sleep at all and the next dayFrustrated, battered and bruised tried to contact Sixt the whole of the next day but to no availnever got through
Contacted Sixt in England and they asked me to put it in writing
It has taken me a very long time to get over this ordeal, on this account I never want to go back to Sixt or BostonIt ruined my whole trip, missed a most important part of the course, the first three days and all for nothing!!! just because some inept ill trained so called manager decided my fateI believe he treated me with prejudice, I believe he thought nothing of me because of my ethnic background because I did not do anything to deserve this treatment all I was asking for was customer satisfaction and that is not a crime!!
I am not pleased with their cancellation policyI wasn't able to talk to anybody on the phone about cancelling my rentalI emailed them per their instruction and I got back some generic email that did not address any of my concernsAlso, I did not realize that if you pre-paid and tried to cancel, they would charge you a day of the rental fee
Rented a SUV, nice car with some scratches, I had to take pictures and ask the staff to put that into the system.
They strongly offered me the pre-paid toll service, I did not accept since I had my own Sunpass for Florida.
No issues with the car, returned without a problem.
But a month later came a surprise that I have seen in other reviews, they sent me an email saying that I missed some tolls, they charged my credit card without any acceptance from my side. I wrote emails to customer service and they did not reply.
I do not recommend this company.
I was accused of causing superficial scratches to the top of a rear bumper which is concealed when the trunk is closed. When I picked the car up at the Copenhagen Airport on 6 March the trunk was closed and said seen damage is only visible when the trunk is open.
When I inspected the car for damage at pick up I did not have to open the trunk as I stored nothing in it. As a matter of fact I stored nothing in the trunk the entire three days I had the car.
When I returned the car on 9 March the attendant at the car returns went straight to the trunk, opened it up and pointed out superficial damages to the top of the bumper which is covered by the trunk door.
I travel to Copenhagen a minimum of 6 times per year for the past twenty years and I can safely say I will never rent another vehicle from SIXT and will discourage others to do the same.
I am shocked that a company such as SIXT, follows business practices such as these.
Mr. [redacted]
I am very upset writing this letter I can barely type...
First month rental just under $600, with that I was being threatened with law enforcement that I would be taken into custody for theft of vehicle.
The second month I was told I couldn't rent the same vehicle for an additional month. I was told that my card wasn't authorities enough for this. Mind you I was only authorized about $200 for the previous month. They'd authorized $250 addition to the $600 for the previous month. Why must I be inconvenienced, missing work and treated so horrible by Detroit Airport location? I'm losing money by missing work to drive from New York to Detroit 2 times already and they still didn't switch my rental! The car was even photo inspected by [redacted] at the Weehawken location and they still won't extend my contract properly. Yes the rates are great but factor in the time and money I'm losing with my job this company is treating my freedom and livelihood IT IS ABSOLUTELY NOT WORTH IT!
This is the worst car rental company I have used. Bait and switch, I pre paid for a luxury four-door full size car,get there to pick the car up and then told the only car they have available is an A5 which is a compact 2-door sports car.Or I can wait and see what's returned in two +hours. There is a full-size Cadillac sitting out front I asked about that one was told it needed an oil change. Funny thing is when I return the a5 car 5 days later the same Cadillac was sitting there and still needed an oil change or so I was told.So they don't rent cars out just have them sitting there so you think you will get what you paid for. I was not given any compensation for the downgrade incars all I was given was a hassle over everything.. save yourself a lot of time hassle stress,rent from somebody else
I have to say first of all that until my horrendous experience at the Boston site, I had always rented cars with Sixt and was satisfied both in customer services and cars. I am a holder of a gold car from them, that says a lot.
However, all was changed by the so called "manager" at the Boston site, not the staff who were friendly - but very scared of their immediate boss, the manager. I hesitate to call him such because he has no idea what it means. This man thinks that being in charge is to lord it over people and think that it is "his company", "his cars" as he refers to all the time. I am going to cut a long story short because what I went through here was one of the most distressful situations I've ever ever been! I was left emotionally drained and suffered for a long time after. I am only now able to sit and write about this and it has been over a month since all of this happened. It ruined me and my whole trip as I was left scarred not to mention I was due on a course for which I paid a lot of money and of which I lost a lot of due to this nightmare. I may also add that I have photos of the police and him and I am going to put them on the internet with my story, should I no be heard by them and act upon to resolve it.
I had made a reservation well in advanced to make sure that when I got there all will be hassle free. I even telephoned this branch several times to ask questions and to acquaint myself with staff as it was the first time I was going to this particular office. This site was new as well.
I arrived at the site only to find out that they did not have the car I had requested and instead they were offering me a monster 8 seater for a 1 person! I was tired as I had been travelling for the past 24 hours and on top of that was eager to conclude business fast as I was travelling to a course in the Berkshires which was starting at 6pm with an introduction and a dinner and I did not want to miss that. Needless to say I did, and not because the situation was difficult at first but because the so called manager became difficult. He refused to comply with another car that was suitable or similar to what I had asked for. After changing cars 3 times I agreed to an old Honda, was not happy with this choice but just wanted things sorted as I was running late for the course I had come to attend and the reason for my trip. Had it all gone fine I would have made it and not lost the time I lost because it took the next day also to deal with and yet never got resolved because Sixt customer relations in the USA never replied and when someone would answer the phone, as soon as they knew it was a complaint, they would leave you waiting for hours and never connect in the end the line would go dead only to have to start all over again, so it went so I never got through. Had to contact the head office in the UK who asked me to put it in writing but not been able to until now that I plucked the courage to do it.
I am going to say, I was tired and yes got naturally exasperated at the situation but was never rude, violent, aggressive or a vandal in any way shape or form.
After I loaded the car, I looked at the contract and saw that they were charging me the same amount as for the luxury car I was supposed to have, so I got out of the car and asked for it to be corrected. The staff said they couldn't do it that only the manager could. So I asked to call the manager, he refused to come. I asked again, he said, No! I said if he did not want to come and see me then I was going into his office. At this point he did come out and just said, and I quote, "right, I no longer want to hire you my cars, return my keys!" I refused to hand the keys and asked why? he replied, "because I want to, they are my cars and my company and I can", "give me the keys". I said he had no right to do so. He repeated, "oh yes I can and I will" and tried to take them from me. When I refused to let him have them, he ordered his staff to throw my luggage out of the car and threatened me with calling the police. As I have done nothing wrong, I actually thought this could help me as the police would be reasonable since there was no real reason to call them and they could not get involved in company policies, they will only act if I had been in any way a vandal or aggressive etc so I said go on call them.
This he did. Little did I know what was going to happen next!
No less than 6 policemen surrounded me, shouting to "shut up!!!!" aggressively every time I tried to speak. at one point one of them came to my face and almost put his hand on my face to shut me up, as he put it. They listened to this manager and never heard my side.
They escorted me out of the premises and literally threw my luggage at me. telling me I had to leave. I told them crying in desperation - by this point I was more exhausted, suffering shock!! that they were not the law because the law would be fair and they were not being fair. I felt I was being prejudiced against and treated
It took 1-1/2 hours to get the rental car from Sixt at the Atlanta airport and the car finally provided was not in the class that I reserved. Next, over 5 weeks after the car was returned, and inspected and approved by a Sixt employee at the time of the return, I was notified by Sixt that it has filed against me for some vehicle damage. The car was returned in the same condition as it was when I received it.
SUMMARY: If you are going to rent from this company, pray you don't have an issue with a vehicle or need customer service.
DETAILS: Let me start off by saying we've rented from Six in Las Vegas early 2016 and had a pleasant experience. We decided to use them again when we flew out to California to visit my family for Christmas. On 12/22/16, we flew into the San Francisco and picked up a brand new BMW 4 series with 13 miles on the odometer. It took about an hour and a half to get it, but at that point, we were happy and didn't care a bit.
The next morning, we hit the road and made it about 40-50 miles (just a guess) outside of San Fran when a warning popped up saying coolant low and to drive moderately to prevent overheating. We call Sixt. After a long hold, we finally get through to a rep who advised due to our distance away, we could take the vehicle to have coolant added and to save the receipt for reimbursement. As we're searching for a place, another warning pops up to "pull over and allow engine to cool". We do. An officer pulls over and escorts us to the next city 10 miles up the road. After adding 2 quarts of coolant, all seems well for another 30-40 miles before the "coolant low" warning pops up again. The car stops accelerating and we coast into a parking lot.
We were supposed to visit my sister for the day and then drive to the city my parents live in later that night, where we have our hotel prepaid. Instead, we're stranded in Roseville, CA which is 45 mins from either of them. Both my sister and mom start heading our way to help. A google search shows a BMW dealership about 5 mins away.
THE NIGHTMARE BEGINS: We call Sixt and tell them the issues with the car and that it's pretty much inoperable. They inform us there are no Sixt locations nearby. We offer to drop their vehicle at the BMW for service, but let them know we'd need a replacement vehicle brought to the city we'll be staying (about 2 1/2 hours from San Fran). They come back and tell us our options are to return the car to San Francisco (How is this even an option?) OR they can accommodate our request for a replacement, but proceeded to threaten that if we took that option, they would be doing an investigation to determine if the issue resulted from how we drove the vehicle. If they came to that conclusion, they would be charging us for all expenses incurred by providing a replacement vehicle and it would be expensive. No apology for our inconvenience or time wasted was offered. The right solution wasn't going to be easy for them, so they were trying to avoid it (this is my only explanation for their behavior). Anyone with any reasoning skills could recognize that the coolant being low on a new car would be a fault with the vehicle or the vehicle's owner, and not the renter.
Given their accusatory response and threats, we did not want to accept the tow and replacement vehicle if it was going to be possibly at our expense (since it was they who would determine this).
THEIR SOLUTION: Take it to BMW for diagnostics and call us back. We did. The folks at BMW quickly saw that the car was not holding the coolant levels, but would have to keep it to run diagnostics the next day, Christmas Eve. We were unable to get back in touch with the rep we needed to talk to. He had apparently left for the day.
NO RESOLUTION: We drove back with my mom, wasted an entire afternoon of what should have been family time, and had to miss festivities at my sister's house. Next day, Christmas Eve, we get a call from BMW advising us it's a faulty hose and under warranty. They'd order the part and hope to get it Monday 12/26.
We spent a lot of time on hold with Sixt, being transferred from department to department, leaving messages and not getting return calls. At this point, no one has even offered an apology or tried to accommodate our situation. They weren't equipped for this. The one and only person that could authorize anything wasn't available until 12/26. In the meantime, we were left with the burden of getting rides from place to place and borrowing vehicles. And yet, we could not even be reassured by a Sixt representative that our rental cost would be refunded to us. We would have to return the vehicle before they could make a determination.
On Tues 12/27, BMW called to inform us they wouldn't get the part for another 2 weeks (parts haven't been made yet, the car's so new). We rented another car to get back to San Francisco that night.
CONCLUSION: We were finally able to speak with the area manager on 12/27, who agreed to refund us for the Sixt rental, the new rental, and the coolant costs. He was the first person from the company to offer any type of apology. Unfortunately, it did little to make up for the way we were treated and the lack of accommodation throughout this ordeal. We are still awaiting the refund. The burden of their faulty car was put on us. I have never before been so disappointed in a company and how they respond to a situation.
I contacted Sixt via their 800 number to make a reservation for December 10th and also for December 22nd. We were going on a cruise out of Miami but flying into Fort Lauderdale so we wanted a rental car on the front end and also on the return. I specifically asked the rep if we returned the car to their South Beach location would they have transportation to the cruise port and he assured me that they had shuttle service both to take us to the cruise port and also to pick us up at the cruise port upon our return to take us to pick up a car. When we got to the South Beach location we were informed that they have no such service and they had no idea why he would have told me that. They basically insinutated that I had misunderstood the rep. There was no misunderstanding. Our only option was to get a taxi. The reason we rented from Sixt was because they had very reasonable rates but after we had to add in $50 in taxi fees it was no long so reasonable. They were unwilling to do much of anything for us. They did nothing on the first rental and on the second they allowed us to bring the car back without filling the gas. Big deal, we only used about 3 gallons of gas! I wrote to their customer service on the 23rd of December and as of today, December 31st they had not bothered to respond. I called the 800 number and got absolutely no where with the girl I spoke to. Her comment was that we had already been compensated with free gas. I thought it was a joke....3 gallons of free gas...wow. I doubt that we will ever rent from Sixt again due to their terrible customer service. Sometimes cheapest is not the best route to take.