Mr. [redacted], [redacted] See Attached [redacted] Everything was stated in my initial response. I also included a second attachment that shows what a receipt looks like if you Prepaid for your rental. If [redacted] can provide proof that they prepaid for the rental, I will promptly reimburse the difference. Please let me know if you have any further questions. Thanks, Roger Roger [redacted] General Manager Choice/SIXT Rent-A-Car Cell: ###-###-#### Office: ###-###-####
[redacted] Hard Copy Attached [redacted] Dear Mr. [redacted],As Mr. [redacted] stated he rented a vehicle from us and returned it with damage. He filled out the appropriate paperwork, which we submitted to Alternative Claims Management (ACM). ACM handles our claims on our behalf. The car was repaired, all...
documentation was sent to ACM and they worked with Mr. [redacted] and his insurance company to settle the claim. His insurance company paid for the repair and loss of use, but did not cover the Administrative Fee or Dimunition of Value. When I received this notice I looked into the claim and ACM had already closed the file and waived the fees that were not paid. The Dimunition of Value covers the loss in value when we go to sell the vehicle. When there is a Carfax on a vehicle many customers will not buy it and we will have to sell it at a lessor value than a vehicle that had not been damaged. ACM is allowed to collect a reasonable Administrative. Fee for the handling of a claim. Again ACM waived these fees and the file is closed. To summarize, the disputed amount of $657.96 has not been collected and Mr. [redacted] will not be pursued as ACM has closed the file. Please let me know if you have any questions. Thank You, Roger [redacted] General Manager Cc: Alternative Claims Management RL/mbh
[redacted] See Attached [redacted]January 27, 2017 Mr. [redacted] Revdex.com of Minnesota Complaint ID#[redacted] Dear Mr. [redacted], I am in response to the above referenced complaint. Per the attachment, Mr. [redacted] has been credited back in full. I agree with him that if the rental did not...
take place, he should have had his funds refunded to him. I am not sure of all the particulars involving this as I have been traveling, but wanted to make sure this was taken care of as soon as possible. Please let me know if you have any questions. Thanks Roger [redacted] cc: Vivian [redacted]
I am rejecting this response because:
I supplied the receipt I had from the transaction on the internet and forwarded it to Tamara at Sixt. I was forced to pre pay on the internet because when I called to pre-pay, I wasn't allowed because although I was calling prior to the day of rental, the agent said there were not enough cars left to honor pre-paid prices. When I initially talked to the rep that held my reservation, he said I could shop around and call back and still pre-pay. He did not say anything about you can pre-pay but only if there are a lot of cars. I'm sure they have a record of me calling back prior to the rental day. Its unfortunate the rep did not allowing me to pre-pay due to the policy of only allowing folks to pre-pay until a certain number of vehicles are left to rent and the inability to of the company to correct this issue. If you tell the customer you are allowed to call back and pre-pay, then that should be honored. If not then you should state you can call back and maybe you will be lucky and still get in on the pre-paid price but not if there are isn't enough cars left. I didn't think there would be any difficulty in getting this resolved especially since I had that receipt I printed.
Mr. [redacted], [redacted] See Attached [redacted] Everything was stated in my initial response. I also included a second attachment that shows what a receipt looks like if you Prepaid for your rental. If [redacted] can provide proof that they prepaid for the rental, I will promptly reimburse the difference. Please let me know if you have any further questions. Thanks, Roger Roger [redacted] General Manager Choice/SIXT Rent-A-Car Cell: ###-###-#### Office: ###-###-####
[redacted] Hard Copy Attached [redacted] Dear Mr. [redacted],As Mr. [redacted] stated he rented a vehicle from us and returned it with damage. He filled out the appropriate paperwork, which we submitted to Alternative Claims Management (ACM). ACM handles our claims on our behalf. The car was repaired, all...
documentation was sent to ACM and they worked with Mr. [redacted] and his insurance company to settle the claim. His insurance company paid for the repair and loss of use, but did not cover the Administrative Fee or Dimunition of Value. When I received this notice I looked into the claim and ACM had already closed the file and waived the fees that were not paid. The Dimunition of Value covers the loss in value when we go to sell the vehicle. When there is a Carfax on a vehicle many customers will not buy it and we will have to sell it at a lessor value than a vehicle that had not been damaged. ACM is allowed to collect a reasonable Administrative. Fee for the handling of a claim. Again ACM waived these fees and the file is closed. To summarize, the disputed amount of $657.96 has not been collected and Mr. [redacted] will not be pursued as ACM has closed the file. Please let me know if you have any questions. Thank You, Roger [redacted] General Manager Cc: Alternative Claims Management RL/mbh
[redacted] See Attached [redacted]January 27, 2017 Mr. [redacted] Revdex.com of Minnesota Complaint ID#[redacted] Dear Mr. [redacted], I am in response to the above referenced complaint. Per the attachment, Mr. [redacted] has been credited back in full. I agree with him that if the rental did not...
take place, he should have had his funds refunded to him. I am not sure of all the particulars involving this as I have been traveling, but wanted to make sure this was taken care of as soon as possible. Please let me know if you have any questions. Thanks Roger [redacted] cc: Vivian [redacted]
I am rejecting this response because:
I supplied the receipt I had from the transaction on the internet and forwarded it to Tamara at Sixt. I was forced to pre pay on the internet because when I called to pre-pay, I wasn't allowed because although I was calling prior to the day of rental, the agent said there were not enough cars left to honor pre-paid prices. When I initially talked to the rep that held my reservation, he said I could shop around and call back and still pre-pay. He did not say anything about you can pre-pay but only if there are a lot of cars. I'm sure they have a record of me calling back prior to the rental day. Its unfortunate the rep did not allowing me to pre-pay due to the policy of only allowing folks to pre-pay until a certain number of vehicles are left to rent and the inability to of the company to correct this issue. If you tell the customer you are allowed to call back and pre-pay, then that should be honored. If not then you should state you can call back and maybe you will be lucky and still get in on the pre-paid price but not if there are isn't enough cars left. I didn't think there would be any difficulty in getting this resolved especially since I had that receipt I printed.