Sixth Sense Savannah Ghost Tours

As the contract states that their is a cutoff dateIf resvare not made by the cutoff date they revert back to the hotel to sellThis is not when the contract is due byThis is a standard contract done through choice hotelsThe gentleman never sent any information on how he was going to pay or
made any resvfor this group blockThis is why there is a cutoff dateI explained to group head person that the cutoff date is their to protect hotelCause if their is no cutoff date and the group does not come in then the hotel is left with rooms to try to sell that night of their arrival and with no form of payment

This situation was handed over to operations manager

I am rejecting this response because:  Attached is the contract the GM sent to me on 9-9.  I signed and sent back the contract on 9-15.  There was never any response from the hotel that they received my contract.  So I followed up on 9-20, to verify that they received it, and specifically asked via that email if we were OK for our date.  He simply replied back, yes, you are good.  The only verbiage on the contract states Fixed Cutoff Date of 9-30.  But that is not described or explained, and there are no terms or conditions surrounding that.  Just a statement of date.  7 Days after that cutoff date, the GM contacted me and said, we have 19 rooms left, do you want them?!  I replied, I have 52 rooms guaranteed via the contract, and his only response was, you didn't provide your room list by the cutoff date, so those rooms went back to the hotel to sell.  I asked how I would know to send the rooming list, and his response was, "it's common knowledge, everyone knows that".  A hotel GM knows what that means, but not a person booking hotel rooms not in the industry.  Furthermore, my counsel has instructed me the "Fixed Cutoff Date" should be defined or explained.  Does that mean the rooming list is due by that date?  Or the credit card or PO/payment is due by the date?  One or the other?  Or perhaps both?.  The answer is not that it is common knowledge.  If it was common knowledge, the average lay person would know it.  A few observations about this issue.  1.  The fixed cutoff date should have been defined or explained.  2.  I emailed and asked if we were OK, and he responded simply yes you are.  He could have further instructed, but you need to provide your rooming list and/or payment by the date.  3.  We had 52 rooms via contract that he had no information on and was not keeping any longer.  On 9-30 he should have reached out and questioned, You have 52 rooms, did you want to keep these, because I need X,Y,Z.  4.  Had he not caught it on that date, He should have done something similar a day or two later. "do you want these rooms, they are to be released".  5.  His only attempt to rectify the situation was contacting me 7 days later trying to sell his remaining rooms!!!  6.  I asked how was I to provide payment and the rooming list.  Is there a standard form?  Or template?  Or do I just send you an email with a credit card number to hold the rooms?  Obviously I had the credit card and rooming list to provide him.  Had he requested it, I could have easily provided it.  7.  He was unwilling to reach a solution to our guarantee and his breach of contract.No one in their right mind, or professional capacity, would "give away" a contracted 52 rooms, without first contacting the group to clarify if they still wanted them and needed them, and provided the necessary information.  That is simply unacceptable and incompetent. RRegards,[redacted]