Sizzix

Hello, This response is in regards to the above case #The customer was provided with a resolution on 12/17/You can find the details of the email communications below: Email: ***On 12/15/03:56pm *** wrote:im
not getting any response on the machine going crazyim very dissapointed with sizzixi will from now on tell everyone NOT to purchase the eclips 2.On 12/16/02:31pm Customer Support and Service wrote:Hello ***,Thank you for writingThe last email you sent to us was on 11/which we did acknowledgeYou can find the email below:On 11/21/03:19pm Customer Support and Service wrote:Hello,Thank you for writingWe apologize for the problems you have been experiencingPlease contact *** support, as this is their software that they created for us, and will be able to help you with the software problemWe apologize for the inconvenience this has caused.On 12/16/02:46pm *** wrote:craftedge is not replyingthey are not assisting meit seems more to be a technical problem than a software problem and until SOMEONE contacts me to go over it I will continue to discourage your eclips product. thanks *** ***On 12/16/02:50pm *** wrote:and really? it doesnt matter WHO'S problem it is...if I cant use YOUR machine??? then why would my business recommend such a damaged product?On 12/16/03:11pm Customer Support and Service wrote:Hi ***,Can you tell me what version of ecal you have? If you do not have the latest version (1.509), please click this link below to update your software:***By "choppy & chuggy", do you mean the blade is dragging across the paper? Have you changed the blade?On 12/16/03:29pm *** wrote:OH im sorry yes they did respond..said my blade pressure was too hard...but I responded back then why did the top part cut out PERFECT?? and I showed them the pic's..no response SINCE..and its happened TWICEOn 12/16/03:30pm Customer Support and Service wrote:Can you tell me what version of ecal you have? If you do not have the latest version (1.509), please click this link below to update your software:***On 12/16/04:38pm *** wrote:i updated with your new software and I noticed it said bit...NOW it works FINE...THANk YOU soo MUCH..just too bad it had to come to thisNow I can tell peeps if they have probs with windows it might be that...but it still shouldn't have come to the point I had to go to the Revdex.com...and lost sooooo much revenue and materials and timebut thanks for fixing it...but FYI it still doesn't tell me the version I have in the help menu.On 12/17/07:41am Customer Support and Service wrote:Hello,You're welcome, and we apologize for the inconvenience this has causedAlso, under the help tab, click on "About Ecal" tab, and it will give you the version # there

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Review: I bought the sizzix eclips2 thru amazon.com in june 2014. they say because its past the timeframe I cant return it. when I contact sizzix and showed proof of purchase and a pic of the errors they said it was my blade was to hard. but thats not correct. I sent them the pic of the top portion of the cutout and it cut out beautifully. but when it gets down to the second half it goes beserk. they have not responded back and neither has craft edge that is the software associated with it. at first I thought it was the svgcuts.com file for the damask lantern but then I found it was doing it on more intricate cuts. I can only now cut simple cuts and the machine keeps getting worse and worse. now on simple cuts it dont like to cut on the left side. but I cant tell them that because they refuse to respond. the machine worked perfectly for 4 months with no problems and now there saying its me..NOT..there software craftedge is extremely buggyDesired Settlement: either please repair at their expense or refund me so I can purchase a quality machine that will work and I will ship back but at their expense

Business

Response:

Hello, This response is in regards to the above case #. The customer was provided with a resolution on 12/17/2014. You can find the details of the email communications below: Email: [redacted]