I have been trying to get reimbursed for medical expenses for almost one year to the day I have had to submit and resubmit the same paperwork repeatedly I have had my company liaison to also go to bat for me only to be taken right back to day one issues My doctor has repeatedly sent information and spent ridiculous amount of time on the phone with representatives I have submitted the doctor invoices, we have had to resend to confirm procedure codes, I have provided my credit card bills as well as the actual receipts to show payment has been made Every attempt at Anthem is to not pay I am guessing they are hoping that I will run out of time to spend trying to get reimbursed It infuriates me The lack of response the low level of customer service in addition to the complete disregard for the time and money it is costing me to deal with them in my opinion is criminal It should not be this difficult to get reimbursed
Anthem likes to tell their customers one thing, but then do something completely different; they also keep you on the phone for hours and you end up talking to or different people who all give you different answers
I have been trying to get reimbursed for medical expenses for almost one year to the day I have had to submit and resubmit the same paperwork repeatedly I have had my company liaison to also go to bat for me only to be taken right back to day one issues My doctor has repeatedly sent information and spent ridiculous amount of time on the phone with representatives I have submitted the doctor invoices, we have had to resend to confirm procedure codes, I have provided my credit card bills as well as the actual receipts to show payment has been made Every attempt at Anthem is to not pay I am guessing they are hoping that I will run out of time to spend trying to get reimbursed It infuriates me The lack of response the low level of customer service in addition to the complete disregard for the time and money it is costing me to deal with them in my opinion is criminal It should not be this difficult to get reimbursed
Anthem likes to tell their customers one thing, but then do something completely different; they also keep you on the phone for hours and you end up talking to or different people who all give you different answers