S&J Ranch

There are several problems with the response from S&J Ranch First, the "contract" she attached was a liability contract protecting her from me suing if someone was hurt from participating in horseback riding Second, that "contract" did not have "no refunds" hand written on it when I signed it Unfortunately I do not have a copy as it was a standard liability contract and had nothing to do with any payments and I did not ask for a copy However as neither of us initialed next to the handwritten addition I have a feeling it isn't legally binding I have attached screen shots from my phone showing the text string from March 23, The first is between Stacey (the owner of S&J Ranch) at 3: She askes to reschedule a makeup lesson I was in a training so I asked my husband to contact her as he wanted to attend the lesson (Stacey's comments are in the grey bubbles and mine are the green)You can see that at 3:pm she says she doesn't meet his standards and will refund my last lessons We took that to mean that if she is refunding us lessons she didn't want us to come back The second attachment are texts between Rex, Stacey, and I which started from Rex on March 23, at 4:49; more than an hour after Stacey offered to refund our moneyI still feel that we are owed the refund she offeredThank you, ***

I was waiting for the mailed complainthere is my response.In response to the complaint to the said customerI did not cancel their lessons, [redacted] called and Texted me that they would no longer be taking horseback riding lessons from me! I explained that they had two lessons left and I do not give refunds I never heard back from them.I never canceled the lessons, I left there lesson spot open for themThe contract states NO RETURNS for lessons, which the customer did sign

There are several problems with the response from S&J Ranch. First, the "contract" she attached was a liability contract protecting her from me suing if someone was hurt from participating in horseback riding. Second, that "contract" did not have "no refunds" hand written on it when I signed it. Unfortunately I do not have a copy as it was a standard liability contract and had nothing to do with any payments and I did not ask for a copy. However as neither of us initialed next to the handwritten addition I have a feeling it isn't legally binding. I have attached screen shots from my phone showing the text string from March 23, 2018. The first is between Stacey (the owner of S&J Ranch) at 3:06. She askes to reschedule a makeup lesson. I was in a training so I asked my husband to contact her as he wanted to attend the lesson. (Stacey's comments are in the grey bubbles and mine are the green)You can see that at 3:pm she says she doesn't meet his standards and will refund my last lessons. We took that to mean that if she is refunding us lessons she didn't want us to come back. The second attachment are texts between Rex, Stacey, and I which started from Rex on March 23, at 4:49; more than an hour after Stacey offered to refund our money. I still feel that we are owed the refund she offered. Thank you, ***

I was waiting for the mailed complainthere is my response.In response to the complaint to the said customerI did not cancel their lessons, *** *** called and Texted me that they would no longer be taking horseback riding lessons from me! I explained that they had two lessons left
and I do not give refunds I never heard back from them.I never canceled the lessons, I left there lesson spot open for themThe contract states NO RETURNS for lessons, which the customer did sign