To whom it may concern, #222222;">Our goal is to make sure each customer has a positive experienceI am very surprised by the complaint for our work, and would like the opportunity to explain the process and billingOur technician came out for the diagnosis of a bad GFCI receptacleOnce the technician was there, it was determined there was an issue beyond the GFCIMy technician did make the customer aware that the allotted time frame was about to expire and offered to keep looking for the issue or to come back with another technician at a later date to assist and keep the cost downThe customer agreed to have them come back, which they did, and quickly found the problem and corrected itOur hourly rate is $for all customersI take responsibility if that information was misinterpreted or misconstruedIf there is anything I can do to ease the customers mind that we never take advantage of any our customers and value each one of them the same, please let me know.Thank you [redacted] President S.JRyan Electric, Inc Office: [redacted] Fax: [redacted]
To whom it may concern, #222222;">Our goal is to make sure each customer has a positive experienceI am very surprised by the complaint for our work, and would like the opportunity to explain the process and billingOur technician came out for the diagnosis of a bad GFCI receptacleOnce the technician was there, it was determined there was an issue beyond the GFCIMy technician did make the customer aware that the allotted time frame was about to expire and offered to keep looking for the issue or to come back with another technician at a later date to assist and keep the cost downThe customer agreed to have them come back, which they did, and quickly found the problem and corrected itOur hourly rate is $for all customersI take responsibility if that information was misinterpreted or misconstruedIf there is anything I can do to ease the customers mind that we never take advantage of any our customers and value each one of them the same, please let me know.Thank you [redacted] President S.JRyan Electric, Inc Office: [redacted] Fax: [redacted]