Sjoberg's, Inc.

Initial Business Response /* (1000, 12, 2015/12/30) */
[redacted]
Mediation Coordinator

Every monthly bill states Accounts 30 days or more in arrears could be disconnected without notice. At the time of disconnection the balance on the account was $81.75. After the account was...

disconnected on 11/18/15 the balance due was pro-rated from the date of disconnect to the end of the month. Mrs. [redacted] paid the pro-rated balance which was $65.74, the amount due on the 1st of November was $79.75. On 11/11/15 a $2.00 late fee was added and a late notice was sent out. On the notice it stated the amount owed was $81.75 and was to be paid in full on 11/18/15 by 3:30 pm. On the disconnection notice it also stated that the past due balance, a $40 reconnect and the next month service would be needed to reconnect service. Their account has not been current since June of 2015.
We do not show that she was ever set up on automatic payment on a debit/credit card as those are taken out on the 10th of each month and we do not show any payments ever taken on the 10th. She has paid on her account with a debit/credit card in the past by either calling in or on line.
The amount owed to reconnect her services is the $40 reconnect fee and one month of service at $36.95.

Sjoberg's Cable TV