SJPEDGI

In response to the complaint brought up by Mrs *** I would like to explain the sequence of eventsShe was seen in my office and a deposit check was left and this is not to be cashed until the EOB comes backIf there is an unpaid amount we would contact the issuer and then on their permission
this check would be cashedThis check issued was accidentally put into the deposit box along with the other checks by mistake and I was not able to retrieve it immediately, since it was at night, and the next day I called instructing my bank (*** *** *** ***) to hold that check and this was not to be depositedI had spoken to *** at *** and later due to in internal error of the bank one of their staff saw this check and inadvertently deposited thisLater I found out from Mrs *** that this check had not been returned and then that it had been depositedI spoke with *** at my branch and managed to get her to agree to reimburse Mrs *** the expenses that was incurredI later found out that as a result of a system where checks without adequate funds are automatically presented a number of times that this automated system had re-presented the checkI immediately called this company (* *** and instructed them to stop presenting the checkI then had a call from Mrs *** that her check had been cashed a 3rd time and this was a Friday and by that time I was not able to contact anyone and then called *** again and this time I was given instruction again to give the number of *** to Mrs *** and she would be able to retrieve the check directly from themAlso I received a call from the bank to say that they would call her to inform her of this alsoI assumed that this is now all squaredI did everything I could to make things right to Mrs *** to ensure that she is not out of pocket with any expense due to the error by my bankThere is no intent to defraud or cause harm in any way to her or her family1/13/2015: I spoke with *** at E collect ( * *** *** *** *** and he informed me that the check has been removed from the systemI spoke with *** and then *** at *** and they tell me that they have reimbursed mother $for the bank charges from TD bank to herI then called Mrs *** and she told me that everything is cleared up with the bank and that she will contact Revdex.com to retract the complaints.Sent on: 1/19/6:10:PMSent by:

Review: my daughter is a patient there and upon her first visit I was asked for a security deposit check of 250.00 I gave and was told that the check would not be cashed at all unless there was an issue with our insurance, (which I knew there wouldn't be)AND WAS TOLD THE CHECK WILL BE RETURNED TO ME UPON INSURANCE VERIFICATION. a few weeks later [redacted] cashed my check and overdrafted my account without informing me he would be cashing the check. I contacted him and he said it would be resolved and refunded back to me, then another week went by and it was cashed again, I contacted dr. [redacted] again and said it would be handled and refunded back to me, now a third time the check was cashed and overdrafted my bank account,this situation keeps happening, I am beyond furious about this because it s hurting me financially.Desired Settlement: all funds returned including overdraft fees, bounced check fees and initial check retuned back to me.

Business

Response:

In response to the complaint brought up by Mrs [redacted] I would like to explain the sequence of events. She was seen in my office and a deposit check was left and this is not to be cashed until the EOB comes back. If there is an unpaid amount we would contact the issuer and then on their permission this check would be cashed. This check issued was accidentally put into the deposit box along with the other checks by mistake and I was not able to retrieve it immediately, since it was at night, and the next day I called instructing my bank ([redacted]) to hold that check and this was not to be deposited. I had spoken to [redacted] at [redacted] and later due to in internal error of the bank one of their staff saw this check and inadvertently deposited this. Later I found out from Mrs [redacted] that this check had not been returned and then that it had been deposited. I spoke with [redacted] at my branch and managed to get her to agree to reimburse Mrs [redacted] the expenses that was incurred. I later found out that as a result of a system where checks without adequate funds are automatically presented a number of times that this automated system had re-presented the check. I immediately called this company ([redacted] and instructed them to stop presenting the check. I then had a call from Mrs [redacted] that her check had been cashed a 3rd time and this was a Friday and by that time I was not able to contact anyone and then called [redacted] again and this time I was given instruction again to give the number of [redacted] to Mrs [redacted] and she would be able to retrieve the check directly from them. Also I received a call from the bank to say that they would call her to inform her of this also. I assumed that this is now all squared. I did everything I could to make things right to Mrs [redacted] to ensure that she is not out of pocket with any expense due to the error by my bank. There is no intent to defraud or cause harm in any way to her or her family. 1/13/2015: I spoke with [redacted] at E collect ( [redacted] and he informed me that the check has been removed from the system. I spoke with [redacted] and then [redacted] at [redacted] and they tell me that they have reimbursed mother $70 for the bank charges from TD bank to her. I then called Mrs [redacted] and she told me that everything is cleared up with the bank and that she will contact Revdex.com to retract the complaints.Sent on: 1/19/2015 6:10:08 PMSent by: 173.161.186.98