SKARL PONTIAC & BUICK

Good Afternoon, I left a message for Mr [redacted] requesting a return call so I may gather the necessary details to assist him with his refund After confirming the information provided in the complaint I will be able to assist him I have also asked to find out who he is working with on my staff to ensure I provide the necessary coaching and training to avoid this issue from re**ating itself.Thank you for forwarding on [redacted] General ManagerGlen Abbey Memorial Park & Mortuary

I am the General Manager for Glen Abbey Memorial ParkI met with Ms [redacted] last week and was attentive to her concerns, I feltGlen Abbey expects to receive the memorials within 4-weeksOnce they are received they will be installed, weather permittingI have scheduled to follby phone with Ms [redacted] on October 30,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was contacted by Arcee from Glen Abby She explained that they would follow up with Greenwood Memorial for a refund I haven't heard anything yet, but this will be acceptable if the refund is issued Regards, [redacted] **

Complaint ID# *** We received a letter requesting an update on the above complaint. Thank you for reaching out to us on this matter. We’ve worked with the family and resolved it to their satisfaction with a refund. We’d appreciate you updating the complaint
and confirming receipt of this email. Sincerely,*** * ***
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I am the General Manager for Glen Abbey Memorial Park. I met with Ms. [redacted] last week and was attentive to her concerns, I felt. Glen Abbey expects to receive the memorials within 4-6 weeks. Once they are received they will be installed, weather permitting. I have scheduled to follow-up by...

phone with Ms. [redacted] on October 30, 2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not provided a refund. They placed the plaque on my grandmother's burial plot. They also mentioned that they would be placing flowers on her grave site for a year, but they only placed them one time, and the groundskeeper have taken them off. So this is not true.]
Regards,
[redacted]

Good Afternoon, I left a message for Mr. ** requesting a return call so I may gather the necessary details to assist him with his refund.  After confirming the information provided in the complaint I will be able to assist him.  I have also asked to find out who he is working with on...

my staff to ensure I provide the necessary coaching and training to avoid this issue from re**ating itself.Thank you for forwarding on. [redacted]General ManagerGlen Abbey Memorial Park & Mortuary

I feel if I waited so long after employee after employee wouldn't give me a direct answer of what happened to the memorial till I had to ask a manager what happened ..I feel they should compensate me for the trouble they caused and the lack of compassion their establishment showed and how irresponsible they were ..All the manager could do was say he was sorry after spending thousands of dollars to make sure I carried out the deceased wishes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I was contacted by Arcee from Glen Abby.  She explained that they would follow up with Greenwood Memorial for a refund.  I haven't heard anything yet, but this will be acceptable if the refund is issued.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]