Skarsgard Farms

To Whom It May Concern:We have contacted the customer regarding her complaint and have acquiesced to her request for a refundUpon her request, we have also eliminated her information from our database to prevent any future issues with her accountAttached, you will find all communications that
have taken place between the customer and our company regarding this complaint, as well as the detailed transaction log from our credit card terminal that shows all settlement and refund amounts that have occurred between the customer and our companyWe have in no way conducted our business in a fraudulent manner, as all transactions that have been conducted between the customer and our company have been as a result of the customer manually making purchases through our online ordering systemWe have a standard operating procedure in place regarding the responsibility of customers to pay for orders placed for pilocations, which was described to the customer in the communications provided in addition to being public information that is accessible on our websiteOur credit card terminal automatically attempts to re-bill customers with declined transactions in order to collect paymentOnly when funds have been replenished in the account, or the card information is physically updated will the settlement go through successfullyFurthermore, a valid credit card number with matching credentials must be entered into our system before an account can be created or successfully updatedIt is not possible for us or any facet of our company to obtain correct credit card information without it being entered correctly by the account holder, or without the information being given willfully by the account holder to our customer service agent.We trust that you will find our effort in cooperating with this customer to be satisfactory, and our statement to be truthfulIf you have any questions or concerns, please contact us.Sincerely,Emma D***Member Services ManagerSkarsgard FarmsStanford DrNEABQ., NM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards & Many Thanks,
*** *** ***

To Whom it May Concern:As the response to the member came from the owner/operator of our business, his decision to no longer schedule cooler pick-ups in exchange for the deposit is final. We are unable to retrieve the cooler from the member, but have issued the $20 refund to the credit card on file...

to settle this dispute. The refund confirmation is attached for reference.  Thank you,Emma D[redacted]General Manager, Skarsgard Farms