Revdex.com spoke with a representative from the business who provided the following response: The representative stated that Ms [redacted] came on a Saturday, when the child's elementary school had a skate day the Thursday beforeShe stated that it is their policy to give the child a free skate pass for making certain grades on their report card on the day their school has the skate day outingMs [redacted] did not attend with the child the day of the outing with the school, and when she came several days later, she was told that they could not honor the free pass because the circumstances did not meet the policy they had in placeThe manager said that it went downhill from that point, and that she believes that the entire incident stemmed from the customer not getting free passes for the childShe stated that as to the tables and what the pizza was served on, the customer did call the health department on them, and an inspection was performed that they passedShe stated that they do use health department approved wax paper to serve the pizza on, and that during this inspection the serving method they use was again approved and passed Health Department guidelinesShe also stated that after use, some tables may be dirty during the day because they do not have someone on staff in the snack bar to wipe tables after each useShe said that the customer did select this table on her own, however, as they are able to sit where they would likeShe stated that she could have requested the table be wiped down before they sat down, but this was not the caseThe customer did request to have the table wiped down and that the individual at the business used a very diluted chemical spray to wipe the table downShe said that this diluted spray would not cause harm if ingested, but that the customer then escalated the situation and called an ambulance and the police because she stated that the child was harmed by the individual at the business spraying the table down
Good afternoon! We are following up to a letter we received from the Revdex.com dated May 20, There was an incident that took place on 5/19/between three young boys during our race time I was in the DJ booth announcing when the incident occurred The three boys were very close together racing to the finish line and in the 3rd turn they collided At this time one of the older boys who was bleeding got very heated I immediately came out of the DJ booth and too the floor to calm the situation At this time the only people on the floor were the boys and parents were starting to come onto the floor but I made the boy who was bleeding and who was making the threats go to the office At this time he did clean his forehead up and was told to leave the premises immediately and to never return or the police would be called Our snack bar employee did come out on the floor and began to spray cleaner on the floor to clean up the blood She did not have gloves on however all employees have been told during a safety meeting that gloves must be worn when blood is present Because $Tuesday nights are not usually busy we only had two employees working Since this incident we have gone up to $per person and have added an extra employee As far as the comments to the patron she told me that this was her first time in our building and that we ran a ghetto facility however that is by far the truth I did tell her that if she didn't like the way this business was ran she did not have to returnIf you have any further questions or concerns, please let me knowThanks, [redacted]
Revdex.com spoke with a representative from the business who provided the following response: The representative stated that Ms [redacted] came on a Saturday, when the child's elementary school had a skate day the Thursday beforeShe stated that it is their policy to give the child a free skate pass for making certain grades on their report card on the day their school has the skate day outingMs [redacted] did not attend with the child the day of the outing with the school, and when she came several days later, she was told that they could not honor the free pass because the circumstances did not meet the policy they had in placeThe manager said that it went downhill from that point, and that she believes that the entire incident stemmed from the customer not getting free passes for the childShe stated that as to the tables and what the pizza was served on, the customer did call the health department on them, and an inspection was performed that they passedShe stated that they do use health department approved wax paper to serve the pizza on, and that during this inspection the serving method they use was again approved and passed Health Department guidelinesShe also stated that after use, some tables may be dirty during the day because they do not have someone on staff in the snack bar to wipe tables after each useShe said that the customer did select this table on her own, however, as they are able to sit where they would likeShe stated that she could have requested the table be wiped down before they sat down, but this was not the caseThe customer did request to have the table wiped down and that the individual at the business used a very diluted chemical spray to wipe the table downShe said that this diluted spray would not cause harm if ingested, but that the customer then escalated the situation and called an ambulance and the police because she stated that the child was harmed by the individual at the business spraying the table down
Good afternoon! We are following up to a letter we received from the Revdex.com dated May 20, There was an incident that took place on 5/19/between three young boys during our race time I was in the DJ booth announcing when the incident occurred The three boys were very close together racing to the finish line and in the 3rd turn they collided At this time one of the older boys who was bleeding got very heated I immediately came out of the DJ booth and too the floor to calm the situation At this time the only people on the floor were the boys and parents were starting to come onto the floor but I made the boy who was bleeding and who was making the threats go to the office At this time he did clean his forehead up and was told to leave the premises immediately and to never return or the police would be called Our snack bar employee did come out on the floor and began to spray cleaner on the floor to clean up the blood She did not have gloves on however all employees have been told during a safety meeting that gloves must be worn when blood is present Because $Tuesday nights are not usually busy we only had two employees working Since this incident we have gone up to $per person and have added an extra employee As far as the comments to the patron she told me that this was her first time in our building and that we ran a ghetto facility however that is by far the truth I did tell her that if she didn't like the way this business was ran she did not have to returnIf you have any further questions or concerns, please let me knowThanks, [redacted]