Skatenation plus

Dear Revdex.com, I am responding to a complaint that was received from a customer They were concerned that they were charged a $once a year registration fee that no one else was charged SkateNation Plus does have a $registration fee that we collect from every group lesson skater in September If a new customer signs up for classes after the initially registration period, they are charged the fee of $when they sign up for classes throughout the yearThis registration fee is listed on our flyers and on the website I believe that the customer was confused on when a customer is charged this fee SkateNation Plus has e-mailed the customer and has also talked to the customer on the phone and the customer understands the policy and was agreeable to the feeThey are continuing with lessons at SkateNation Plus Sincerely, [redacted] Skating Director SkateNation Plus [redacted] ***

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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Dear Revdex.com,  I am responding to a complaint that was received from a customer.  They were concerned that they were charged a $16 once a year registration fee that no one else was...

charged.  SkateNation Plus does have a $16 registration fee that we collect from every group lesson skater in September.  If a new customer signs up for classes after the initially registration period, they are charged the fee of $16 when they sign up for classes throughout the year. This registration fee is listed on our flyers and on the website.  I believe that the customer was confused on when a customer is charged this fee.  SkateNation Plus has e-mailed the customer and has also talked to the customer on the phone and the customer understands the policy and was agreeable to the fee. They are continuing with lessons at SkateNation Plus. 
 
Sincerely, 
 
[redacted]
Skating Director
SkateNation Plus
[redacted]
[redacted]
[redacted]

Dear Revdex.com,  I am responding to a complaint that was received from a customer.  They were concerned that they were charged a $16 once a year registration fee that no one else was...

charged.  SkateNation Plus does have a $16 registration fee that we collect from every group lesson skater in September.  If a new customer signs up for classes after the initially registration period, they are charged the fee of $16 when they sign up for classes throughout the year. This registration fee is listed on our flyers and on the website.  I believe that the customer was confused on when a customer is charged this fee.  SkateNation Plus has e-mailed the customer and has also talked to the customer on the phone and the customer understands the policy and was agreeable to the fee. They are continuing with lessons at SkateNation Plus. 
 
Sincerely, 
 
[redacted]
Skating Director
SkateNation Plus
[redacted]

Review: They charged $16 registration fee without reason.

All the other customers didn't pay itDesired Settlement: Refund the money

Business

Response:

Dear Revdex.com, I am responding to a complaint that was received from a customer. They were concerned that they were charged a $16 once a year registration fee that no one else was charged. SkateNation Plus does have a $16 registration fee that we collect from every group lesson skater in September. If a new customer signs up for classes after the initially registration period, they are charged the fee of $16 when they sign up for classes throughout the year. This registration fee is listed on our flyers and on the website. I believe that the customer was confused on when a customer is charged this fee. SkateNation Plus has e-mailed the customer and has also talked to the customer on the phone and the customer understands the policy and was agreeable to the fee. They are continuing with lessons at SkateNation Plus.

Review: I signed up a ice skating class for kid. a lady asked me paid tuition and registration fee.I talked with my neighbors and my friends , no one paid for the registration fee, and they didn't metioned the registration fee on the webpage as well. I asked for refund it, no any replDesired Settlement: There is no reason to charge only one customer the registration fee.

Business

Response:

Dear Revdex.com, I am responding to a complaint that was received from a customer. They were concerned that they were charged a $16 once a year registration fee that no one else was charged. SkateNation Plus does have a $16 registration fee that we collect from every group lesson skater in September. If a new customer signs up for classes after the initially registration period, they are charged the fee of $16 when they sign up for classes throughout the year. This registration fee is listed on our flyers and on the website. I believe that the customer was confused on when a customer is charged this fee. SkateNation Plus has e-mailed the customer and has also talked to the customer on the phone and the customer understands the policy and was agreeable to the fee. They are continuing with lessons at SkateNation Plus.