Skeeter's Tile Flooring Specialist

January 15, 2016Dear [redacted] ,We are in receipt of the complaint issued to the Revdex.com, dated January 11, 2016.Wilco is a private cable operator that has served the Philadelphia Housing Authority for over yearsWe are in the process of transitioning our entire system to an all digital platformFrom our knowledge, the issue that [redacted] had pertained to her request for digital Services at her home located at the [redacted] ***At the date of this letter, she is now being serviced with the digital cable services.Our deployment of the digital platform took longer than expectedHowever, the upgraded digital services are now being offered at Germantown and we made sure that [redacted] was able to get serviced first, when our deployment was completed at the [redacted] ***.If any additional information is needed, please let me know and I will oblige promptly.Regards,Brigitte DExecutive Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] disconnected my services on January 28, and neither they nor Wilco contacted me anytime since I filed this complaint to say that I could keep my servicesI haven't had tv and Internet services from [redacted] since early January (Approx 1/12/16) when Wilco told them to disconnectI have had no ability to receive a rate adjustment and/or pay any existing bill to keep service due to [redacted] representatives expressing that I must contact Wilco about the matter because my account is a Wilco accountDue to no contact from either company, I have since sought out a new service providerAs a result of my complete disconnection from Comcast, On 1/28/I arranged to have services installed by a different provider in which case I did incur an upfront deposit fee and had to sign a 2yr service contractThose services are scheduled to be installed today (2/5/16)So, unfortunately whatever Wilco may claim they have done to rectify this issue is nullAt this point my plan of action is to receive a credit on my [redacted] bill so that I don't have to pay for services I didn't receiveI don't believe Wilco ever intended to resolve this matter to my satisfaction because they knew that time was of the essence in this situation yet they did not reach out to communicate the claim that they told [redacted] to allow me to keep servicesIt's been one headache after another trying to get Wilco to comply with my request to keep services that were already installed years priorI sit here very frustrated at the fact that I've had to go through the unnecessary trouble of out-of-pocket deposit expenses and signing a yr service contract with a new company I don't know what can be done at this point, but I do know that for a company whose mission statement claims to help people get "affordable services" Wilco is not and does not practice proper business etiquetteThey did not help me , they actually caused me more problems therefore I am rejecting Wilcos response to resolve this matter because it is not true Regards, [redacted]

January 6, 2016Dear *** ***, We are in receipt of the complaint issued to the Revdex.com, dated December 22nd, 2015, by *** *** ***We also received her complaint via our Wilco info email addressPlease regard this letter as the response to this matter.Wilco is a private
cable operator that has served the Philadelphia Housing Authority for over yearsThe exclusive agreement Wilco had with the Philadelphia Housing Authority has expiredHowever, Wilco re-negotiated a new agreement that went into effect December of The new terms of this agreement are now non-exclusive to Wilco.Per the offering of internet services, Wilco does offer internet services through a partnership with *** and other nonprofits in PhiladelphiaThese partnerships keep the cost of internet affordable and available to *** residentsFor the last five months, *** has been transitioning to a new updated *** network and Wilco has been on hiatus on offering the internet services until February of Once the *** transition is complete, we will resume offering affordable internet options to all *** residents.Per the claim that Wilco is "blocking" other providers, that is not the caseWilco is not forbidding any other provider to come into ***We do not have that authority nor the will to do anything of that sort.If a homeowner that lives in *** would like to purchase *** services, all they have to do is call *** to order servicesPer the claim about not being eligible for internet services, we are unaware of the requirements of ***'s Internet programThat is something *** will have to address with ***.To reiterate, Wilco is in no way blocking *** or any other providers from offering their services to *** residentsIf *** needs additional information from Wilco to serve and offer *** any Services she is requesting, *** will in most cases call Wilco to seek our assistanceWe are always cooperative to help any resident obtain services.If any additional information is needed, please let me know and I will oblige promptly.Sincerely,Brigett D.Executive Vice President

February 1, 2016Dear *** ***,We are in receipt of the complaint issued to the Revdex.com, dated January 20, by *** *** ***.Wilco is a private cable operator that has served the Philadelphia Housing Authority (PHA) for over yearsWe partner with *** in providing
cable television services to PHA residents.Since we first received the complaint regarding *** *** circumstances, we have reached out to *** and had *** *** reconnected to their servicesAlthough she is a PHA resident and one of our customers, because she was mistakenly connected to the*** network, we have no problem directing *** to keep *** *** onto the*** networkAll is resolved.If any additional information is needed, please let me know and I will oblige promptly.Brigitt D.Executive Vice President

*** ***I have reviewed the materials in reference to ** *** sen/ice issuesAccording to our records, shehad made calls the first week of August w_ith intermittent outage of a number of channelsThe techsmade diferent visits to be able to identify the problem as it happened, and to
correct it.** *** called August 8"‘ and requested a credit for her problmesShe was offered a Premiumchannel for free formonths for her inconvenienceShe accepted Starz as her choice and acceptedthat resolution at that time.The next time we heard from her was on September 9"‘, when she requested a temporary disconnect ofher cable because she was going away for a whileThe outstanding balance on her account is $113.00which is the correct billing for September for the level of service she has hadShe was not billed forservice for October since she had requested temporary disconnect.We have worked with *** *** to resolve her problems to her satisfactionI sincerely apologize forany perceived issues with our Customer Support team.*** * *J |***Operatlons Manager*** *** *** *** *** ** ***
*** *** *** *** ***.www.wilcoinc.com -

February 10, 2016Dear *** ***,We are in receipt of response issued to the Revdex.com, dated February 8, by *** *** ***.From our understanding, all that was needed from Wilco was to inform *** to reconnect the services to *** ***We were not the provider to disconnect her servicesHowever, our only role was to give *** authority of reconnection, after *** *** was disconnected from ***, due to a system audit of their subscribersThat action was done.We are very sorry to hear that *** *** has had to endure the interruption of her internet and cable servicesHowever, we completed the initial request of *** *** to ensure that *** was authorized to reconnect her services back to the *** network At this point, this matter is out of our hands.If *** *** wants to contact *** about crediting her account, we have no problem in answering any questions to assist *** *** and *** with that request.In addition, if she would like to speak with a Wilco representative personally, she can feel free to call *** *** directly, at ***Regards,Brigitt D.Executive Vice President

January 15, 2016Dear *** ***,We are in receipt of the complaint issued to the Revdex.com, dated January 11, 2016.Wilco is a private cable operator that has served the Philadelphia Housing Authority for over yearsWe are in the process of transitioning our entire system to an all
digital platform. From our knowledge, the issue that *** *** had pertained to her request for digital Services at her home located at the *** ***At the date of this letter, she is now being serviced with the digital cable services.Our deployment of the digital platform took longer than expectedHowever, the upgraded digital services are now being offered at Germantown and we made sure that *** *** was able to get serviced first, when our deployment was completed at the *** ***.If any additional information is needed, please let me know and I will oblige promptly.Regards,Brigitte DExecutive Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:*** disconnected my services on January 28, and neither they nor Wilco contacted me anytime since I filed this complaint to say that I could keep my servicesI haven't had tv and Internet services from *** since early January (Approx 1/12/16) when Wilco told them to disconnectI have had no ability to receive a rate adjustment and/or pay any existing bill to keep service due to *** representatives expressing that I must contact Wilco about the matter because my account is a Wilco accountDue to no contact from either company, I have since sought out a new service providerAs a result of my complete disconnection from Comcast, On 1/28/I arranged to have services installed by a different provider in which case I did incur an upfront deposit fee and had to sign a 2yr service contractThose services are scheduled to be installed today (2/5/16)So, unfortunately whatever Wilco may claim they have done to rectify this issue is nullAt this point my plan of action is to receive a credit on my *** bill so that I don't have to pay for services I didn't receiveI don't believe Wilco ever intended to resolve this matter to my satisfaction because they knew that time was of the essence in this situation yet they did not reach out to communicate the claim that they told *** to allow me to keep servicesIt's been one headache after another trying to get Wilco to comply with my request to keep services that were already installed years priorI sit here very frustrated at the fact that I've had to go through the unnecessary trouble of out-of-pocket deposit expenses and signing a yr service contract with a new company I don't know what can be done at this point, but I do know that for a company whose mission statement claims to help people get "affordable services" Wilco is not and does not practice proper business etiquetteThey did not help me , they actually caused me more problems therefore I am rejecting Wilcos response to resolve this matter because it is not true
Regards,
*** ***

My name is Jane P*** and Ian addressing this complaint that was submitted on 05/19/at 10:AM and was assigned an ID of ***.The Collection Deptcalls all customers who are past dueThis customer was called several times in the pastThe customer had made a promise to pay when we
communicated with her on 05/06/to pay the bill on 05/08/We did not receive the paymentA message was left on customer voice mail in regards to her internet on 05/13/The customer called on 05/14/and said she will callback today and pay the bill, states she was in a meetingCustomer never called back on the date she said she would call backAs a courtesy on 05/18/a call was made from a personal business cell phone that is used when a desperate situation may arriveThe call was made and the customer was advised that she will be sent over for disconnection todayThe customer said she will callback, but said she was told she had until the 22" to payI apologized for that miscommunication and informed her that she is scheduled to go over today for disconnectionThe bill was explained to customer and the customer was a little upset about being called from a cellphone, advised customer we are allowed to call customers from this phone ###-###-#### when a desperate situation needs attentionI don’t quite understand the apology, but if it will eliminate confusion we do apologize and we appreciate all of our Customers and We Will not call her from an Unknown number again.sincerely,Jane P***