Skeeter's Tile Flooring Specialist

January 15, 2016Dear [redacted],We are in receipt of the complaint issued to the Revdex.com, dated January 11, 2016.Wilco is a private cable operator that has served the Philadelphia Housing Authority for over 30 years. We are in the process of transitioning our entire system to an all...

digital platform. From our knowledge, the issue that [redacted] had pertained to her request for digital Services at her home located at the [redacted]. At the date of this letter, she is now being serviced with the digital cable services.Our deployment of the digital platform took longer than expected. However, the upgraded digital services are now being offered at Germantown and we made sure that [redacted] was able to get serviced first, when our deployment was completed at the [redacted].If any additional information is needed, please let me know and I will oblige promptly.Regards,Brigitte DExecutive Vice President

My name is Jane P[redacted] and Ian addressing this complaint that was submitted on 05/19/2015 at 10:36 AM and was assigned an ID of [redacted].The Collection Dept. calls all customers who are past due. This customer was called several times in the past. The customer had made a promise to pay when we...

communicated with her on 05/06/15 to pay the bill on 05/08/15. We did not receive the payment. A message was left on customer voice mail in regards to her internet on 05/13/15. The customer called on 05/14/15 and said she will callback today and pay the bill, states she was in a meeting. Customer never called back on the date she said she would call back. As a courtesy on 05/18/15 a call was made from a personal business cell phone that is used when a desperate situation may arrive. The call was made and the customer was advised that she will be sent over for disconnection today. The customer said she will callback, but said she was told she had until the 22" to pay. I apologized for that miscommunication and informed her that she is scheduled to go over today for disconnection. The bill was explained to customer and the customer was a little upset about being called from a cellphone, advised customer we are allowed to call customers from this phone ###-###-#### when a desperate situation needs attention. I don’t quite understand the apology, but if it will eliminate confusion we do apologize and we appreciate all of our Customers and We Will not call her from an Unknown number again.sincerely,Jane P[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:[redacted] disconnected my services on January 28, 2016 and neither they nor Wilco contacted me anytime since I filed this complaint to say that I could keep my services. I haven't had tv and Internet services from [redacted] since early January (Approx 1/12/16) when Wilco told them to disconnect. I have had no ability to receive a rate adjustment and/or pay any existing bill to keep service due to [redacted] representatives expressing that I must contact Wilco about the matter because my account is a Wilco account. Due to no contact from either company, I have since sought out a new service provider. As a result of my complete disconnection from Comcast, On 1/28/16 I arranged to have services installed by a different provider in which case I did incur an upfront deposit fee and had to sign a 2yr service contract. Those services are scheduled to be installed today (2/5/16). So, unfortunately whatever Wilco may claim they have done to rectify this issue is null. At this point my plan of action is to receive a credit on my [redacted] bill so that I don't have to pay for services I didn't receive. I don't believe Wilco ever intended to resolve this matter to my satisfaction because they knew that time was of the essence in this situation yet they did not reach out to communicate the claim that they told [redacted] to allow me to keep services. It's been one headache after another trying to get Wilco to comply with my request to keep services that were already installed 5 years prior. I sit here very frustrated at the fact that I've had to go through the unnecessary trouble of out-of-pocket deposit expenses and signing a 2 yr service contract with a new company.  I don't know what can be done at this point, but I do know that for a company whose mission statement claims to help people get "affordable services" Wilco is not and does not practice proper business etiquette. They did not help me , they actually caused me more problems therefore I am rejecting Wilcos response to resolve this matter because it is not true.
Regards,
[redacted]