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Review: I hired Sketch N Build to do a remodel of my Kitchen & Bath of my Co-Op apartment. Project started approximately in Feb and is still not completed. There are several outstanding items including cracked grouting, steam pipe sealer, installing new sink, cutting cabinet shelves to size and Sketch N Build is requesting final payment and refuses to come and complete the project. Additionally, there is damage to a cabinet (brand new) in my kitchen caused by a plumbing leak which occurred before the plumbing work was completed - which it is still not - I have requested that Sketch N Build repair and replace that cabinet and they refuse. I need the construction to be completed and there are several outstanding items. I have all documentation and can answer any questions.

Business

Response:

A walk through was conducted with the customer who admitted in a video recording of nit-picking the project on Friday June [redacted] 2013. This project is completed and she has had full use of the bathroom and kitchen for several months.

The cutting of the (2) shelves; this is at no fault of ours and was ordered weeks later after cabinet assembly and installation was completed as also stated on June [redacted] meeting. This project is completed in accordance with the contract documents; when the owner can occupy and use the work thereof for its intended use and also based on visual recordings acquired.

There have been many deliberate delays on this project caused by waiting for almost every item which the customer decided to order on the fly in other to facilitate unlicensed workers time to work illegally under SKETCHNBUILD in her Condo apartment. Our contract agreement was based on 16 days using locally purchased materials and fixtures in stock from Home Depot to keep the cost of the project low and she not having money due to her wedding as stated by her and her dad. So far SKETCHNBUILD has not been compensated for additional labor hours surpassing our contract agreement of 16 days.

Additional work request including (2) medicine cabinets framing + installation, painting of foyer + hallway and additional trips to pick up materials (only supposed to be one trip, everything else was supposed to be delivered right away) and other cost including additional plumbing cost has not been paid to SKETCHNBUILD to this day.

SKETCHNBUILD declined her request in telling the building super ([redacted]) that unlicensed and undocumented workers that she sneaked into the building were our employees. In addition; the request from her and her dad asking SKETCHNBUILD employees to carry their millwork materials/tools of the unlicensed workers into the building would have been illegal and we would have been committing New York State Workers Compensation Insurance fraud if someone had gotten hurt. Initially it was understood to be her dad who she said is a construction contractor upstate and would be doing the additional carpentry work in the apartment from pre-contract time which would not have put SKETCHNBUILD at risk.

From that day onward; the customer have been very vindictive simply because SKETCHNBUILD did not comply with the unlicensed workers plan drafted out by here and her dad. In the meeting with her dad we asked them to provide documentation or statement for these unlicensed/undocumented workers that they had plan on sneaking into the building and still have not received this statement to this day.

As for the damaged cabinet; the damages were done from the outside and not where the pipes are situated inside. The plumbing company has inspected the leaks and damages stated by the customer and has concluded that there is no possible way for a leak stated by the customer to have created such a damage. Also in the inspection there was no leaks to be found in the presence of the building super, customer and the master plumber.

Customer is now requesting from our insurance company new plumbing pipework be done for inside the walls which was never estimated for and was declined in the first place due to its high cost. This customer is trying to get work done for free which was never contracted.

Consumer

Response:

At this time, I have not been contacted by Sketch N Build regarding complaint ID [redacted].

I would still like my damages fixed and this project completed per our contract.

Sincerely,

Business

Response:

Please see attached letter in regards to the above response. The insurance company found Sketch N Build not liable for any damages as stated by [redacted] and a tender letter was submitted to the sub-contracted plumbing company.

Kind Regards

Estimator

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Description: CABINETS

Address: 982 Main Street, Suite 4-130, Fishkill, New York, United States, 12524

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