Ski Colorado Vacation Rentals LLC

We truly wish that all of our guests have an enjoyable stay, and are sorry to hear that Ms***’s stay did not meet expectationsWe take all guest complaints very seriously and strive to improve upon all situations which may arise and ensure that all guests have an enjoyable and memorable experience at a Ski Colorado propertyUnfortunately, we were unable to see eye to eye with Ms***, and felt that her repeated attempts for additional compensation were unjustifiedMs [redacted] arrived late in the evening, and placed a call to our after hours contact numberThere were a few housekeeping items that were accidentally left in the townhome Our housekeeping team went to the property the next morning to remove the itemsDuring her stay a piece in the downstairs shower and tub, which had worked prior to her arrival was brokenThis was an unexpected maintenance issue, and we sent our maintenance person over the same day to look at the partOur maintenance team was able to fix this part the same day and once again the shower was operationalMs [redacted] has stated that the dishwasher and refrigerator were not working correctly during her stayWe have had these items examined, and each appliance was deemed to be working properlyWe have previously spoken with Ms [redacted] and have offered a $refund, which she acceptedThis refund was nearly 10% of her nightly room rentalAt the time she asked for a $1,refund, which was nearly 25% of her nightly room rental, given that all housekeeping and maintenance items were quickly addressed, the larger refund amount was deniedMs [redacted] continued to email demanding the additional refundAfter several emails, we did engage our attorneys as there was not going to be an additional refundMs***, continued to harass the team after our attorneys asked her to cease her communicationWe are truly sorry for the problems that Ms [redacted] experienced during her stayWe feel that appropriate compensation was provided for the housekeeping and maintenance problems which occurred, but were quickly repairedMs [redacted] agreed to and signed a contract for the specific unit in which she stayed

Complaint: [redacted] I am rejecting this response because: While Mr [redacted] has responded he has not been forthcoming with the specific answers to my complaints, rather he, like SCVR, side steps each issue addressing irrelevant issues and making allegations that he has yet to substantiate Hence, I will copy his irrelevant responses herewith and ask more direct questions My previous response was quite clear and I provided documented evidence to support my complaintThe facts are what they are and Mr [redacted] 's legal maneuvering, innuendo and side stepping will not change those facts I acknowledge that I did in fact receive a direct deposit from SCVR in the amount of $2,on April 8, 2015, leaving a balance of $2,in dispute Response from Mr [redacted] : With regard to my "threatening demand letter" send to the [redacted] 's, demanding that they cease and desist from making any statements, written or oral, impugning the reputation or services provided by my client, I will only respond that my clients have every right to protect their reputations from the and scandalous accusations made by Ms [redacted] and will do so by any legal means necessary Ms [redacted] Response: I do not disagree that your client has a right to protect her reputation However, my complaints are very real and very true and I have every right to speak the truth regardless of whether or not it tarnishes that reputationNeither SCVR or Mr [redacted] has the legal right to threaten any legal [redacted] against me for speaking the truth, which I have herewith documented Mr [redacted] response: With regard to the other statements, falsehoods and wild allegations contained in Ms [redacted] 's response, there is nothing new and most allegations were adequately addressed in my prior correspondence to you Mrs [redacted] Response: My allegations were most certainly not adequately addressed, if they had been we would not be going through round three of this seemingly pointless banter Furthermore, my responses have been truthful and I have made no wild allegations I challenge Mr [redacted] to prove his statements with evidence to the contrary rather than simply making these judgments against me based solely on hearsay as I have never met Mr [redacted] nor have I had any communication with him prior to receiving his threatening demand letter I have provided documented evidence of wrong doing, Mr [redacted] has not Mr [redacted] response: Accordingly, I will briefly address Ms [redacted] 's response as follows: Mr [redacted] ’s response to ITEM 1: The [redacted] s have been provided all financial information to which they are entitledMrs [redacted] is not in a position to state anything with regard to the language of the contract with SVCRThe contract was developed over a number of years by my client, with this office's input and SVCR has fully lived up to the intent of the contract and its terms Mrs [redacted] ’s Response to ITEM 1: Mr [redacted] ’s statement that SCVR has fully lived up to the intent of the contract and its terms is not true Mr [redacted] continually refers to Paragraph (4) (O) “Accounting” in the contract, which I fully understand and do not have an issue with This is irrelevant and yet another attempt to side step the real issue I am specifically demanding my rights under this contract to examine the Books and Records as stated in (4) (P) Books/Records, not (4) (“O”) Accounting I have repeatedly requested that SCVR and/or Mr [redacted] address my issue, specifically, and explain this paragraph (4) (P) Books/Records, in our legally binding contract which neither Mr [redacted] or SCVR has ever done, rather they keep addressing the Accounting paragraph (4) (O) which is irrelevant Below is an excerpt from said contract related to the issue at hand for your reference Mr [redacted] ’s response to ITEM 2: Any allegation that Ms [redacted] has "ignored and dismissed direct inquires" is without merit per the prior emails provided to youWith regard to the ban of Ms [redacted] from calling a reservation, that is what happens when someone is abusive and harassing to SVCR staff and employees Mrs [redacted] ’s response to Item 2: Again, Mr [redacted] continually accuses me of being abusive and harassing to SCVR staff and employees, yet he fails to provide proof of that I have however, provided evidence to the contrary Again, Mr [redacted] attempts to discredit me by making wild accusations that are simply not true I assume, due to a lack of evidence If asking questions about the expenditures charged to our account with no explanation or response is considered abusive, then the language repeated over and over on SCVR website is a misrepresentation to the general public as it clearly states that "the Owner deserves to know everything that is going on with respect to our investment" Below was copied directly from SCVR websitewww.skicoloradovr.com Communication Your condo or home is your investmentYou deserve to know everything that is going on with respect to your investmentSki Colorado Vacation Rentals believes in communicating with their owners on a regular basisOwners can call anytime to discuss concerns, forecasts for rentals, property status, or just because they want to Mr [redacted] ’s response to ITEM 3: I do want to address the allegation of renting the [redacted] unit to college studentsThe reservation was for six people (three couples)That was who checked in and at no time during the residency was anyone at SCVR advised that there were any additional people at the unit; nor were there any complaints from the neighbors about noise or any other issues with regard to the unitIt was not until the day of departure that Ms [redacted] emailed SCVR with this allegation Regardless, it is not the responsibility of SCVR to go knocking on doors to see what is going on in a rental without there being some indication of an issue Those that rent the units managed by SCVR have a right to quiet enjoyment of the rented premises and SCVR honors that right Mrs [redacted] ’s response to Item 3: There in fact was an indication of an issue SCVR was notified prior to the college boy’s departure and SCVR had an opportunity and an obligation to go to our home, the home they manage, and do an immediate inspection which they elected not to do Had they been concerned about the condition of our home after learning that college age boys had occupied the property and they had exceeded the maximum of they would have discovered the missing linens, broken lamp, broken coffee table, damaged hot tub cover, damaged cookware, etcand could have addressed these damages with one of the and SCVR would have taken responsibility for the damages or held the renters responsible under the terms of their contract with SCVR Furthermore, the SCVR website says that a Property Protection and Fee is added to all reservations in lieu of a security deposit, which would cover up to $1,for accidental or inadvertent damages Again, either the statement to that affect on the SCVR website is a lie or they collected the Property Protection and Fee from the renters but failed to actually purchase the insurance, which I do believe is called fraud In either event, the Owners should not have to absorb the cost of damages caused by renters under contract with SCVR Below was taken directly from SCVR websitewww.skicoloradovr.com PAYMENT TERMS & CONDITIONS: • A Property Protection and Fee is added to all reservation in lieu of a security deposit The Property Protection Fee is a damage waiver that will cover up to $1,for accidental or inadvertent damagesPlease be advised that intentional damage or gross negligence will result in additional costsThe Processing Fee covers our administrative costsIf you make a change to your reservation there will be an additional processing fee ($25), which will be charged at the time of the changeNo changes can be made within days of your arrival If SCVR took out the Property Protection why then do they refuse to reimburse us for the damages? This does not sound like a sound business practice to me, certainly not what they tout on their website or committed to me when we signed the management contract with SCVR Mr [redacted] ’s response to ITEMS & 5: Adequately responded to in my prior correspondence to you Mrs [redacted] ’s response to Items & 5: No, Mr [redacted] has not adequately responded to either of these items I have provided documented evidence that we DID NOT mutually agree to terminate the contract immediately, and our contract was cancelled by SCVR without cause See Section (A, B, C and D) Term and Termination of the contract, which we did not violate Furthermore, I have documented evidence that I provided SCVR with a complete inventory of items in the home which was verified by an employee of SCVR in October of and sent electronically to SCVR which they confirm having received I specifically requested to be present at a walkthrough before SCVR terminated our contract AND I had already notified SCVR of certain damages and missing or broken items BEFORE they cancelled my contract and requested an onsite inspection, which they refused SCVR doing the walkthrough alone is likened to the fox guarding the hen house If they were not intentionally attempting to deny culpability they would have honored my request given the days in which they had to do so while I was in [redacted] Mr [redacted] ’s response to ITEM 6: SCVR made clear that while the [redacted] would be permitted (not forced) to hire their own snow removal/shovel vendor that vendor would be required to comply with all guidelines for SCVR vendors, including time of service provided Mrs [redacted] ’s response to Item 6: Unless Mrs [redacted] purjurs herself in a court of law she will have admit that she in fact offered to me over the phone that she would handle the snow shoveler once I had a contract in place Only after I signed a contract with [redacted] for snow removal did she pretend the conversation never happened and told my contracted service provider and me as well that I would be managing his services from [redacted] Again to my Revdex.com complaint Should a company who refuses to manage property under contract and relies instead on the owner to manage snow removal from 1,miles away enjoy a good rating from the Revdex.com? Owners should not be penalized for obtaining less expensive services of an outside contractor Especially since our contract states that the Owner may use a contractor of choice with a copy of the service agreement given to Manager, OR use Manager’s contractor With regard to the snow shoveling, I did comply with the terms set forth in the contract and provided documented evidence that I did so days prior to Manager ignoring it and sending its own SCVR employee to do the work instead at a rate of $in lieu of the $per hour stated in my contract with Action Builders Additionally, it is required that Owner be on a regular service plan to clear decks and any other area of the home to ensure the safety of rentersTherefore, under the terms of our contract we are only required to pay for said contractor, not manage the contractor as I am already paying SCVR 35% to manage my property See excerpt from management contract (4) (G) Snow Removal G If the Unit requires snow removal and such is not maintained and paid for through a Home Owner’s Association, Owner agrees to be on a regular service plan which agrees to plow all snow from entry of driveway and all of the driveway leading to the garage when greater than inches of snow has accumulated Furthermore, Owner agrees to be on a regular service plan to clear deck and any other areas deemed necessary for access to the home, hot tub, or any other area of home to ensure the safety of all who may rent or use the Unit Owner may use a contractor of choice with a copy of the service agreement given to and approved by the Manager, or use Manager’s contractor All expenses associated with the removal of snow will be the Owner’s responsibility Mr [redacted] ’s response to ITEM 7: In all honestly, my client and I fail to see why this is even an issue SCVR requires each unit it manages to have a working fire extinguisherWanting to make sure the fire extinguishers are current and in good working order should be a priority for manager and owner Mrs [redacted] ’s response to Item 7: Again, Mr [redacted] side steps the real issue of my complaint by responding with an irrelevant statement If Ms [redacted] ’ intent was in fact to simply make sure the fire extinguishers are current and in good working order as Mr [redacted] points out, she had only to look at the gauge attached to the extinguisher to see that it was in good working condition However, making statements is an issue especially when those statements were made to apparently extract additional revenue and charge unnecessary expense to their client, willfully Ms [redacted] made the statement that “per the fire marshal we were at risk of losing our occupational license” and that is simply not true I provided an email from the Deputy Fire Marshal that NO ONE from the Fire Department spoke to Ms [redacted] about fire extinguishers and that was also verified by the Fire Marshal In fact, the Fire Marshal asked for the name of the person who told me this so that he could make an appointment with Ms [redacted] to give her an education on fire extinguishers I made several requests for a reimbursement of the $charge and was denied until, and only after, I emailed Ms [redacted] the email exchange between the fire department and myself debunking her statementMaking up reasons to justify unnecessary expenditures is not a very good business practice in my opinion Mr [redacted] ’s response to ITEM 8: The light post to which Ms [redacted] refers was struck by a vendor she hiredSCVR had nothing to do with the alleged damage Mrs [redacted] ’s response to ITEM 8: While SCVR admittedly had nothing to do with the original damage, they had everything to do with the damages caused to my property due to their neglect which caused additional damages which could have been prevented had they addressed the issue in a timely manner My undamaged light fixture swung in the wind for days before it finally broke causing irreparable damage which also gave the appearance of a neglected or abandoned property for an extended period of time SCVR acknowledged knowing about the damaged pole as soon as it was hit by the snow plow but neglected to repair it if only temporarily See excerpt from Contract (4) (D), contractually obligating SCVR to make the needed repairs Maintenance D Manager shall inspect the interior of the Unit from time to time in order to determine the condition of the Unit and any repairs, replacements or other necessary actions with respect to the interior of the UnitOwner hereby authorizes Manager, its agents and employees, to enter the Unit for such purposes and to perform any such maintenance and repair work as may be necessary, at the sole discretion of Manager, to keep the unit suitable for occupancy, provided Manager shall obtain approval from Owner for chargeable services in excess of Two Hundred Dollars ($200.00) for any one item, except as hereinafter provided forMaintenance services and/or materials which require skilled labor, tradespeople or subcontractors shall be secured by Manager on behalf of the Owner and billed to OwnerIn addition, services or materials which result in permanent improvement to, or upgrading of, any material aspect or feature to the Unit and are requested by Owner, shall be secured by Manager on behalf of the Owner and billed to OwnerSuch services will be billed at the current hourly billing rate for skilled employees of Manager, or at the amount for outside contractors, whichever persons or entities are utilizedCosts, if any, incurred by Manager as a result of drafting bid specifications, soliciting bids, and inspecting outside contractor’s work shall be billed to the Owner, either as a specific detailed cost or a percentage mark up (not to exceed 15%) to the outside contractor’s invoicesShould Manager discover a condition in the Unit which requires immediate attention in order to prevent damage or additional damage to the Unit, other units or to any common area, or to maintain necessary services to the occupants, Owner hereby authorizes Manager, its agents or employees to enter the Unit for the purpose of performing, at Owner’s expense, such maintenance, repair, or replacement work as may be necessary at the sole but reasonable discretion of ManagerManager will make his best efforts to contact Owner within hours of such an occurrence Mr [redacted] ’s response to ITEM 9: Adequately responded to in my prior correspondence to you Mrs [redacted] ’s response to ITEM 9: Mr [redacted] DID NOT adequately respond in prior correspondence as he proclaims I previously submitted two affidavits from two separate contractors that our property was left open, unsecured and exposed to the harsh winter elements for more than several days Once again, he side steps the issue claiming that these contractors had access to my home, one of which did and the other did not which, is beside the point anyway My home was left open on several occasions and that is a fact I have supplied the appropriate documentation and evidence to substantiate that claim Should a management company enjoy a satisfactory rating from the Revdex.com when a management company’s housekeeping team does not follow their own check [redacted] to secure the property they manage, nor does an inspector, not once, but multiple times? Mr [redacted] ’s response to ITEM 10: Adequately responded to in my prior correspondence to youAgain, Ms [redacted] 's allegations are not based in realityAs I hope you can see from the full, accurate picture, nothing my clients did in the management of the [redacted] unit was going to be adequate, despite providing every service contracted for in a professional manner and even allowing accommodation to let Ms [redacted] hire her own vendors Mrs [redacted] ’s response to Item 10: Mr [redacted] states that SCVR “Let” me hire my own vendors and that my allegations are not based in reality Another statement Please refer to page of (4) (G), which is quite “real” It is required that Owner be on a regular service plan to clear deck and any other area of the home to ensure the safety of renters Further, it states that Owner may use a contractor of choice with a copy of the service agreement given to Manager, OR use Manager’s contractor I chose to hire a contractor for snow removal as provided for in the contract because it was more economical Not only does this contractor perform services for $less per hour, it takes him only one hour as compared to SCVR who’s maintenance man provided the same service which supposedly took hours for the same work $versus $is a significant difference and a more prudent approach to snow shoveling This is not indicative of a company who maintains the highest standards of management and maintenance of the units it manages Nor is the multitude of other documented and evidence based claims that I have made against this company Additionally, Mr [redacted] and SCVR has heretofore refused to even acknowledge or give any type of explanation as to why they will not prorate the annual linen fee I paid in December It is my understanding that Ms [redacted] owns a separate housekeeping company which she employs for services through SCVR and does not use an outside vendor This fee was not for the purchase of linen, but for the use of linen Since they stripped my home of all of the linen on the day they cancelled my contract, I am unable to use those linens for the remainder of the annual term for which I paid It is my hope that given the overwhelming evidence I have provided to substantiate each and every one of my claims, that SCVR will end this matter and reimburse my husband and me the remaining $2,in dispute before further [redacted] is taken to recover what is rightfully and justifiably owed to us Thank you for the opportunity to present the facts of this matter for the third time If you require any additional information please do not hesitate to ask I look forward to hearing from you regarding an appropriate rating being imposed upon SCVR with the Revdex.com Sincerely, [redacted] [redacted] ** [redacted] Regards, [redacted]

[redacted] [redacted] *** [redacted] [redacted] [redacted] Dear Mr [redacted] : I write to you in response to Ms [redacted] 's response to my letter to you dated April on behalf of my clients [redacted] and Ski Colorado Vacation Rentals (collectively "SCVR")With regard to my "threatening demand letter" send to the [redacted] 's, demanding that they cease and desist from making any statements, written or oral, impugning the reputation or services provided by my client, I will only respond that my clients have every right to protect their reputations from the and scandalous accusations made by Ms [redacted] and will do so by any legal means necessaryWith regard to the other statements, falsehoods and wild allegations contained in Ms [redacted] 's response, there is nothing new and most allegations were adequately addressed in my prior correspondence to you Accordingly, I will briefly address Ms [redacted] 's response as follows: ITEM 1: The [redacted] s have been provided all financial information to which they are entitledMrs [redacted] is not in a position to state anything with regard to the language of the contract with SVCRThe contract was developed over a number of years by my client, with this office's input and SVCR has fully lived up to the intent of the contract and its termsITEM 2: Any allegation that Ms [redacted] has "ignored and dismissed direct inquires" is without merit per the prior emails provided to youWith regard to the ban of Ms [redacted] from calling a reservation, that is what happens when someone is abusive and harassing to SVCR staff and employees ITEM 3: I do want to address the allegation of renting the [redacted] unit to college studentsThe reservation was for six people (three couples)That was who checked in and at no time during the residency was anyone at SCVR advised that there were any additional people at the unit; nor were there any complaints from the neighbors about noise or any other issues with regard to the unitIt was not until the day of departure that Ms [redacted] emailed SCVR with this allegationRegardless, it is not the responsibility of SCVR to go knocking on doors to see what is going on in a rental without there being some indication of an issueThose that rent the units managed by SCVR have a right to quiet enjoyment of the rented premises and SCVR honors that rightITEMS & 5: Adequately responded to in my prior correspondence to youITEM 6: SCVR made clear that while the [redacted] would be permitted (not forced) to hire their own snow removal/shovel vendor that vendor would be required to comply with all guidelines for SCVR vendors, including time of service providedITEM 7: In all honestly, my client and I fail to see why this is even an issue SCVR requires each unit it manages to have a working fire extinguisherWanting to make sure the fire extinguishers are current and in good working order should be a priority for manager and ownerITEM 8: The light post to which Ms [redacted] refers was struck by a vendor she hiredSCVR had nothing to do with the alleged damageITEM 9: Adequately responded to in my prior correspondence to youITEM 10: Adequately responded to in my prior correspondence to youAgain, Ms [redacted] 's allegations are not based in realityAs I hope you can see from the full, accurate picture, nothing my clients did in the management of the [redacted] unit was going to be adequate, despite providing every service contracted for in a professional manner and even allowing accommodation to let Ms [redacted] hire her own vendorsShould you have any questions regarding the above or need any additional information please feel free to contact meVery truly yours, [redacted] [redacted] Enclosures cc: Ski Colorado Vacation Rentals

Our attorney’s have responded to Ms*** and we consider this matter resolved.
Sincerely,
Ski Colorado Vacation Rentals

Complaint: ***
I am rejecting this response because: Many of the statements made in SCVR response are false Thank you for allowing me the opportunity to present the facts and documentation to support my claim If you require any additional information or documentation, please do not hesitate to contact me.Revdex.com SCVR Rebuttal
2-9-
Dear Mr***:
Thank you for the opportunity to respond to SCVR’s response via their attorneyI
will answer each of Mr*** responses below, but first I would like to address
Mr*** threatening demand letter to my husband and me which he attached
as Exhibit
After receiving this letter we consulted with two different attorneys both
independently indicated that as an officer of the court his missive is an
inappropriate communication and constitutes an attempt to intimidate and
threaten usHis demand that we refrain from making any "negative comments"
without acknowledging that truthful comments that happen to be viewed as
negative by him or his client infringes on our legal right to freedom of speech and
our legal right to address any wrongs committed by him and his clients
Additionally, it suggests that we are unable to enforce our legal rights and notify
the appropriate authorities and government agencies of his client's actions as
well as his ownFurther, this demand letter indicates that SCVR will take legal
*** against me if I make any negative comments about SCVR or any of its
employees to anyoneEssentially, if I speak the truth to anyone and it happens
to reflect negatively upon the SCVR or any of its employees they will take legal
*** against my husband and me
This is a brazen act of intimidation will not make us go away or give upOur
family's reputation means a great deal to us and we are offended that he would
attempt such a cheap parlor trick
I have given the last years of my life in service to others through a non profit
organization I founded to assist displaced residents of *** *** in the wake
of Hurricane *** to return homeI have never taken a single penny for my
service through this organization that has rebuilt parks and playgrounds,
managed over 30,volunteers and completed over 2,homeowner projects
This complaint is not about the money, although I do feel justified in pursuing
what is rightfully owed to usThis complaint is about doing the public a service
by making known the type of unfair treatment and immeasurable stress this
company has caused in my life over the past year

Revdex.com:
I would like my complaint ID ***, to be handled through an Arbitration hearing with Revdex.comRegards,
*** *** *** *** ***

[redacted] 
[redacted]
Mr. [redacted]:The issue was resolved in a confidential agreement between Ms. [redacted] and my company.  My attorney and his law firm handled outside of the Revdex.com.  Thank you.Laura F[redacted]Owner, Ski Colorado Vacation Rentalswww.skicoloradovacationrentals.comOwner, Ski Colorado Real Estate[redacted]

[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] Dear Mr. [redacted]: I write to you in response to Ms. [redacted]'s response to my letter to you dated April 3 on behalf of my clients [redacted] and Ski Colorado Vacation Rentals (collectively "SCVR"). With regard to my "threatening demand letter" send to the [redacted]'s, demanding that they cease and desist from making any statements, written or oral, impugning the reputation or services provided by my client, I will only respond that my clients have every right to protect their reputations from the false and scandalous accusations made by Ms. [redacted] and will do so by any legal means necessary. With regard to the other statements, falsehoods and wild allegations contained in Ms. [redacted]'s response, there is nothing new and most allegations were adequately addressed in my prior correspondence to you.  Accordingly, I will briefly address Ms. [redacted]'s response as follows: ITEM 1: The [redacted]s have been provided all financial information to which they are entitled. Mrs. [redacted] is not in a position to state anything with regard to the language of the contract with SVCR. The contract was developed over a number of years by my client, with this office's input and SVCR has fully lived up to the intent of the contract and its terms. ITEM 2: Any allegation that Ms. [redacted] has "ignored and dismissed direct inquires" is without merit per the prior emails provided to you. With regard to the ban of Ms. [redacted] from calling a reservation, that is what happens when someone is abusive and harassing to SVCR staff and employees.  ITEM 3:  I do want to address the allegation of renting the [redacted] unit to 17 college students. The reservation was for six people (three couples). That was who checked in and at no time during the residency was anyone at SCVR advised that there were any additional people at the unit; nor were there any complaints from the neighbors about noise or any other issues with regard to the unit. It was not until the day of departure that Ms. [redacted] emailed SCVR with this allegation. Regardless, it is not the responsibility of SCVR to go knocking on doors to see what is going on in a rental without there being some indication of an issue. Those that rent the units managed by SCVR have a right to quiet enjoyment of the rented premises and SCVR honors that right. ITEMS 4 & 5: Adequately responded to in my prior correspondence to you. ITEM 6: SCVR made clear that while the [redacted] would be permitted (not forced) to hire their own snow removal/shovel vendor that vendor would be required to comply with all guidelines for SCVR vendors, including time of service provided. ITEM 7:  In all honestly, my client and I fail to see why this is even an issue.  SCVR requires each unit it manages to have a working fire extinguisher. Wanting to make sure the fire extinguishers are current and in good working order should be a priority for manager and owner. ITEM 8: The light post to which Ms. [redacted] refers was struck by a vendor she hired. SCVR had nothing to do with the alleged damage. ITEM 9: Adequately responded to in my prior correspondence to you. ITEM 10: Adequately responded to in my prior correspondence to you. Again, Ms. [redacted]'s allegations are not based in reality. As I hope you can see from the full, accurate picture, nothing my clients did in the management of the [redacted] unit was going to be adequate, despite providing every service contracted for in a professional manner and even allowing accommodation to let Ms. [redacted] hire her own vendors. Should you have any questions regarding the above or need any additional information please feel free to contact me. Very truly yours, [redacted] Enclosures cc: Ski Colorado Vacation Rentals

Complaint: [redacted]
I am rejecting this response because:
While Mr. [redacted] has responded he has not been
forthcoming with the specific answers to my complaints, rather he, like SCVR,
side steps each issue addressing irrelevant issues and making allegations that
he has yet to substantiate.
Hence, I will copy his irrelevant responses
herewith and ask more direct questions.  
My previous response was quite clear and I provided documented evidence
to support my complaint. The facts are what they are and Mr. [redacted]'s legal
maneuvering, innuendo and side stepping will not change those facts.  
I acknowledge that I did in fact receive a direct
deposit from SCVR in the amount of $2,277.48 on April 8, 2015, leaving a
balance of $2,784.74 in dispute.
Response from Mr. [redacted]:  With
regard to my "threatening demand letter" send to the [redacted]'s,
demanding that they cease and desist from making any statements, written or
oral, impugning the reputation or services provided by my client, I will only
respond that my clients have every right to protect their reputations from the
false and scandalous accusations made by Ms. [redacted] and will do so by any
legal means necessary. 
Ms. [redacted] Response:  I do not
disagree that your client has a right to protect her reputation.  However, my complaints are very real and very
true and I have every right to speak the truth regardless of whether or not it
tarnishes that reputation. Neither SCVR or Mr. [redacted] has the legal right to
threaten any legal [redacted] against me for speaking the truth, which I have
herewith documented.
Mr. [redacted] response:  With
regard to the other statements, falsehoods and wild allegations contained in
Ms. [redacted]'s response, there is nothing new and most allegations were
adequately addressed in my prior correspondence to you.  
Mrs. [redacted] Response:  My
allegations were most certainly not adequately addressed, if they had been we
would not be going through round three of this seemingly pointless banter.  Furthermore, my responses have been truthful
and I have made no wild allegations.  I
challenge Mr. [redacted] to prove his statements with evidence to the contrary
rather than simply making these judgments against me based solely on hearsay as
I have never met Mr. [redacted] nor have I had any communication with him prior to
receiving his threatening demand letter. 
I have provided documented evidence of wrong doing, Mr. [redacted] has not.
Mr. [redacted] response:  Accordingly,
I will briefly address Ms. [redacted]'s response as follows: 
Mr. [redacted]’s response to ITEM 1: The [redacted]s have been provided all
financial information to which they are entitled. Mrs. [redacted] is not in a
position to state anything with regard to the language of the contract with
SVCR. The contract was developed over a number of years by my client, with this
office's input and SVCR has fully lived up to the intent of the contract and
its terms. 
Mrs. [redacted]’s Response to ITEM 1:   Mr. [redacted]’s  statement that SCVR has fully lived up to the
intent of the contract and its terms is not true.  Mr. [redacted] continually refers to Paragraph (4) (O) “Accounting” in
the contract, which I fully understand and do not have an issue with.  This is irrelevant and yet another attempt to
side step the real issue.
I am specifically demanding my rights under this contract to examine
the Books and Records as stated in (4) (P) Books/Records, not (4) (“O”)
Accounting.  I have repeatedly requested
that SCVR and/or Mr. [redacted] address my issue, specifically, and explain this
paragraph (4) (P) Books/Records, in our legally binding contract which neither Mr.
[redacted] or SCVR has ever done, rather they keep addressing the Accounting
paragraph (4) (O) which is irrelevant.  Below
is an excerpt from said contract related to the issue at hand for your
reference.
Mr. [redacted]’s response to ITEM 2: Any allegation that Ms. [redacted] has
"ignored and dismissed direct inquires" is without merit per the
prior emails provided to you. With regard to the ban of Ms. [redacted] from
calling a reservation, that is what happens when someone is abusive and
harassing to SVCR staff and employees. 
Mrs. [redacted]’s response to Item 2: 
Again, Mr. [redacted] continually accuses me of being abusive and harassing
to SCVR staff and employees, yet he fails to provide proof of that.  I have however, provided evidence to the
contrary.  Again, Mr. [redacted] attempts to
discredit me by making wild accusations that are simply not true I assume, due
to a lack of evidence.  If asking
questions about the expenditures charged to our account with no explanation or
response is considered abusive, then the language repeated over and over on
SCVR website is a misrepresentation to the general public as it clearly states
that "the Owner deserves to know everything that is going on with respect to our
investment".  Below was copied directly
from SCVR website. www.skicoloradovr.com
Communication
Your condo or home is your
investment. You deserve to know everything that
is going on with respect to your investment. Ski Colorado Vacation Rentals
believes in communicating with their owners on a regular basis. Owners can call anytime to discuss concerns, forecasts
for rentals, property status, or just because they want to.
Mr. [redacted]’s response to ITEM 3:  I do want to address
the allegation of renting the [redacted] unit to 17 college students. The
reservation was for six people (three couples). That was who checked in and at
no time during the residency was anyone at SCVR advised that there were any
additional people at the unit; nor were there any complaints from the neighbors
about noise or any other issues with regard to the unit. It was not until the
day of departure that Ms. [redacted] emailed SCVR with this allegation.
Regardless, it is not the responsibility of SCVR to go knocking on doors to see
what is going on in a rental without there being some indication of an issue.
Those that rent the units managed by SCVR have a right to quiet enjoyment of
the rented premises and SCVR honors that right. 
Mrs. [redacted]’s response to Item 3: 
There in fact was an indication of an issue.  SCVR was notified prior to the 17 college
boy’s departure and SCVR had an opportunity and an obligation to go to our
home, the home they manage, and do an immediate inspection which they elected
not to do.  Had they been concerned about
the condition of our home after learning that 17 college age boys had occupied
the property and they had exceeded the maximum of 8 they would have discovered
the missing linens, broken lamp, broken coffee table, damaged hot tub cover,
damaged cookware, etc. and could have addressed these damages with one of the
17 and SCVR would have taken responsibility for the damages or held the renters
responsible under the terms of their contract with SCVR.
Furthermore, the SCVR website says that a Property Protection and Fee
is added to all reservations in lieu of a security deposit, which would cover
up to $1,500 for accidental or inadvertent damages.  Again, either the statement to that affect on
the SCVR website is a lie or they collected the Property Protection and Fee
from the renters but failed to actually purchase the insurance, which I do
believe is called fraud.  In either
event, the Owners should not have to absorb the cost of damages caused by
renters under contract with SCVR.  Below
was taken directly from SCVR website. www.skicoloradovr.com 
PAYMENT TERMS & CONDITIONS:
•  A Property Protection and Fee is added
to all reservation in lieu of a security deposit.  The Property Protection
Fee is a damage waiver that will cover up to $1,500 for accidental or
inadvertent damages. Please be advised that intentional damage or gross
negligence will result in additional costs. The Processing Fee covers
our administrative costs. If you make a change to your reservation there will
be an additional processing fee ($25), which will be charged at the time of the
change. No changes can be made within 60 days of your arrival.
If SCVR took out the Property Protection why then do they refuse to reimburse
us for the damages?  This does not sound
like a sound business practice to me, certainly not what they tout on their
website or committed to me when we signed the management contract with SCVR.
Mr. [redacted]’s response to ITEMS 4 & 5: Adequately responded
to in my prior correspondence to you. 
Mrs. [redacted]’s response to Items 4 & 5:  No, Mr. [redacted] has not adequately responded
to either of these items.  I have
provided documented evidence that we DID NOT mutually agree to terminate the
contract immediately, and our contract was cancelled by SCVR without
cause.  See Section 2 (A, B, C and D)
Term and Termination of the contract, which we did not violate. 
Furthermore, I have documented evidence that I provided SCVR with a
complete inventory of items in the home which was verified by an employee of
SCVR in October of 2014 and sent electronically to SCVR which they confirm
having received.  I specifically
requested to be present at a walkthrough before SCVR terminated our contract AND
I had already notified SCVR of certain damages and missing or broken items
BEFORE they cancelled my contract and requested an onsite inspection, which
they refused.  SCVR doing the walkthrough
alone is likened to the fox guarding the hen house.  If they were not intentionally attempting to
deny culpability they would have honored my request given the 5 days in which
they had to do so while I was in [redacted].
Mr. [redacted]’s response to ITEM 6: SCVR made clear that while the [redacted]
would be permitted (not forced) to hire their own snow removal/shovel vendor
that vendor would be required to comply with all guidelines for SCVR vendors,
including time of service provided. 
Mrs. [redacted]’s response to Item 6:  Unless
Mrs. [redacted] purjurs herself in a court of law she will have admit that she in
fact offered to me over the phone that she would handle the snow shoveler once
I had a contract in place.  Only after I
signed a contract with [redacted] for snow removal did she pretend the
conversation never happened and told my contracted service provider and me as
well that I would be managing his services from [redacted].  Again to my Revdex.com complaint.  Should a company who refuses to manage
property under contract and relies instead on the owner to manage snow removal
from 1,200 miles away enjoy a good rating from the Revdex.com? 
Owners should not be penalized for obtaining less expensive services
of an outside contractor.  Especially
since our contract states that the Owner may use a contractor of choice with a
copy of the service agreement given to Manager, OR use Manager’s contractor.  With
regard to the snow shoveling, I did comply with the terms set forth in the
contract and provided documented evidence that I did so 4 days prior to Manager
ignoring it and sending its own SCVR employee to do the work instead at a rate
of $50 in lieu of the $30 per hour stated in my contract with Action
Builders.  
Additionally, it is required that Owner be on a regular service
plan to clear decks and any other area of the home to ensure the safety of
renters. Therefore, under the terms of our contract we are only required to pay
for said contractor, not manage the contractor as I am already paying
SCVR 35% to manage my property.  See excerpt
from management contract (4) (G).
Snow Removal
G.     If the Unit requires snow removal and such is not
maintained and paid for through a Home Owner’s Association, Owner agrees to be
on a regular service plan which agrees to plow all snow from entry of driveway
and all of the driveway leading to the garage when greater than 4 inches of
snow has accumulated.  Furthermore, Owner agrees to be on a regular
service plan to clear deck and any other areas deemed necessary for access to
the home, hot tub, or any other area of home to ensure the safety of all who
may rent or use the Unit.  Owner may use a contractor of
choice with a copy of the service agreement given to and approved by the
Manager, or use Manager’s contractor. 
All expenses associated with the removal of snow will be the Owner’s
responsibility.
Mr. [redacted]’s response to ITEM 7:  In all honestly, my client and I
fail to see why this is even an issue.  SCVR requires each unit it manages
to have a working fire extinguisher. Wanting to make sure the fire
extinguishers are current and in good working order should be a priority for
manager and owner. 
Mrs. [redacted]’s response to Item 7:  Again,
Mr. [redacted] side steps the real issue of my complaint by responding with an
irrelevant statement.  If Ms. [redacted]’
intent was in fact to simply make sure the fire extinguishers are current and
in good working order as Mr. [redacted] points out, she had only to look at the
gauge attached to the extinguisher to see that it was in good working
condition. 
However, making false statements is an issue especially when those
statements were made to apparently extract additional revenue and charge
unnecessary expense to their client, willfully. 
Ms. [redacted] made the statement that “per the fire marshal we were at
risk of losing our occupational license” and that is simply not true.  I provided an email from the Deputy Fire
Marshal that NO ONE from the Fire Department spoke to Ms. [redacted] about fire
extinguishers and that was also verified by the Fire Marshal.  In fact, the Fire Marshal asked for the name
of the person who told me this so that he could make an appointment with Ms.
[redacted] to give her an education on fire extinguishers.  I made several requests for a reimbursement
of the $40 charge and was denied until, and only after, I emailed Ms. [redacted]
the email exchange between the fire department and myself debunking her false
statement. Making up reasons to justify unnecessary expenditures is not a very
good business practice in my opinion.
Mr. [redacted]’s response to ITEM 8: The light post to which Ms. [redacted]
refers was struck by a vendor she hired. SCVR had nothing to do with the
alleged damage. 
Mrs. [redacted]’s response to ITEM 8:  While
SCVR admittedly had nothing to do with the original damage, they had everything
to do with the damages caused to my property due to their neglect which caused
additional damages which could have been prevented had they addressed the issue
in a timely manner.  My undamaged light
fixture swung in the wind for 20 days before it finally broke causing
irreparable damage which also gave the appearance of a neglected or abandoned
property for an extended period of time. 
SCVR acknowledged knowing about the damaged pole as soon as it was hit
by the snow plow but neglected to repair it if only temporarily.  See excerpt from Contract (4) (D),
contractually obligating SCVR to make the needed repairs.
4. Maintenance
D.   Manager shall inspect the interior of the
Unit from time to time in order to determine the condition of the Unit and any
repairs, replacements or other necessary actions with respect to the interior
of the Unit. Owner hereby authorizes Manager, its agents and employees, to
enter the Unit for such purposes and to perform any such maintenance and repair
work as may be necessary, at the sole discretion of Manager, to keep the unit
suitable for occupancy, provided Manager shall obtain approval from Owner for
chargeable services in excess of Two Hundred Dollars ($200.00) for any one
item, except as hereinafter provided for. Maintenance services and/or materials
which require skilled labor, tradespeople or subcontractors shall be secured by
Manager on behalf of the Owner and billed to Owner. In addition, services or
materials which result in permanent improvement to, or upgrading of, any
material aspect or feature to the Unit and are requested by Owner, shall be
secured by Manager on behalf of the Owner and billed to Owner. Such services
will be billed at the current hourly billing rate for skilled employees of
Manager, or at the amount for outside contractors, whichever persons or
entities are utilized. Costs, if any, incurred by Manager as a result of
drafting bid specifications, soliciting bids, and inspecting outside
contractor’s work shall be billed to the Owner, either as a specific detailed
cost or a percentage mark up (not to exceed 15%) to the outside contractor’s
invoices. Should Manager
discover a condition in the Unit which requires immediate attention in order to prevent damage or
additional damage to the Unit, other units or to any common area, or to
maintain necessary services to the occupants, Owner hereby authorizes Manager,
its agents or employees to enter the Unit for the purpose of performing, at
Owner’s expense, such maintenance, repair, or replacement work as may be
necessary at the sole but reasonable discretion of Manager. Manager will
make his best efforts to contact Owner within 24 hours of such an occurrence
Mr. [redacted]’s response to ITEM 9: Adequately responded to in my prior
correspondence to you.
Mrs. [redacted]’s response to ITEM 9: 
Mr. [redacted] DID NOT adequately respond in prior correspondence as he proclaims.
I previously submitted two affidavits from two separate contractors
that our property was left open, unsecured and exposed to the harsh winter
elements for more than several days. 
Once again, he side steps the issue claiming that these contractors had
access to my home, one of which did and the other did not which, is beside the
point anyway.  My home was left open on
several occasions and that is a fact .  I
have supplied the appropriate documentation and evidence to substantiate that
claim.  Should a management company enjoy
a satisfactory rating from the Revdex.com when a management company’s housekeeping
team does not follow their own check[redacted] to secure the property they manage,
nor does an inspector, not once, but multiple times?
Mr. [redacted]’s response to ITEM 10: Adequately responded to in my prior
correspondence to you. Again, Ms. [redacted]'s allegations are not based in
reality. As I hope you can see from the full, accurate picture, nothing my
clients did in the management of the [redacted] unit was going to be adequate,
despite providing every service contracted for in a professional manner and
even allowing accommodation to let Ms. [redacted] hire her own vendors. 
Mrs. [redacted]’s response to Item 10:   Mr. [redacted] states that SCVR “Let” me hire my
own vendors and that my allegations are not based in reality.  Another false statement.
Please refer to page 4 of 16 (4) (G), which is quite “real”.   It is required that Owner be on a
regular service plan to clear deck and any other area of the home to ensure the
safety of renters.  Further, it states
that Owner may use a contractor of choice with a copy of the service agreement
given to Manager, OR use Manager’s contractor.  I chose to hire a contractor for snow removal
as provided for in the contract because it was more economical.  Not only does this contractor perform
services for $20 less per hour, it takes him only one hour as compared to SCVR
who’s maintenance man provided the same service which supposedly took 3 hours
for the same work.  $30 versus $150 is a
significant difference and a more prudent approach to snow shoveling.  This is not indicative of a company who
maintains the highest standards of management and maintenance of the units it
manages.  Nor is the multitude of other
documented and evidence based claims that I have made against this company.
Additionally, Mr. [redacted] and SCVR has heretofore refused to even
acknowledge or give any type of explanation as to why they will not prorate the
annual linen fee I paid in December.  It
is my understanding that Ms. [redacted] owns a separate housekeeping company which
she employs for services through SCVR and does not use an outside vendor.  This fee was not for the purchase of linen,
but for the use of linen.  Since they
stripped my home of all of the linen on the day they cancelled my contract, I
am unable to use those linens for the remainder of the annual term for which I
paid.
It is my hope that given the overwhelming evidence I have provided to
substantiate each and every one of my claims, that SCVR will end this matter
and reimburse my husband and me the remaining $2,784.74 in dispute before
further [redacted] is taken to recover what is rightfully and justifiably owed to
us.
Thank you for the opportunity to present the facts of this matter for
the third time.  If you require any
additional information please do not hesitate to ask.  I look forward to hearing from you regarding
an appropriate rating being imposed upon SCVR with the Revdex.com.
Sincerely,
[redacted]
 
[redacted]
 Regards,
[redacted]

We truly wish that all of our guests have an enjoyable stay, and are sorry to hear that Ms. [redacted]’s...

stay did not meet expectations. We take all guest complaints very seriously and strive to improve upon all situations which may arise and ensure that all guests have an enjoyable and memorable experience at a Ski Colorado property. Unfortunately, we were unable to see eye to eye with Ms. [redacted], and felt that her repeated attempts for additional compensation were unjustified.
Ms. [redacted] arrived late in the evening, and placed a call to our after hours contact number. There were a few housekeeping items that were accidentally left in the townhome.  Our housekeeping team went to the property the next morning to remove the items.
During her stay a piece in the downstairs shower and tub, which had worked prior to her arrival was broken. This was an unexpected maintenance issue, and we sent our maintenance person over the same day to look at the part. Our maintenance team was able to fix this part the same day and once again the shower was operational.
Ms. [redacted] has stated that the dishwasher and refrigerator were not working correctly during her stay. We have had these items examined, and each appliance was deemed to be working properly.
We have previously spoken with Ms. [redacted] and have offered a $400 refund, which she accepted. This refund was nearly 10% of her nightly room rental. At the time she asked for a $1,000 refund, which was nearly 25% of her nightly room rental, given that all housekeeping and maintenance items were quickly addressed, the larger refund amount was denied. Ms. [redacted] continued to email demanding the additional refund. After several emails, we did engage our attorneys as there was not going to be an additional refund. Ms. [redacted], continued to harass the team after our attorneys asked her to cease her communication.
We are truly sorry for the problems that Ms. [redacted] experienced during her stay. We feel that appropriate compensation was provided for the housekeeping and maintenance problems which occurred, but were quickly repaired. Ms. [redacted] agreed to and signed a contract for the specific unit in which she stayed.

Complaint: [redacted]
I am rejecting this response because:The only response I ever got was a letter telling me don't write any emails to Lindsey from the condo place, the lawyer did not ever respond to all of the evidence I sent them as the same evidence I I sent the Revdex.com , Colorado Vacation Rentals has a protocol of rules and service rules , they state a cleaning person is to take all broken items out of the condo and make sure everything works ok make sure everything is clean and in place, none of this was done ,in fact that place was a wreck. the bedspreads on the beds were not clean and crisp or none of the such and neither was the condo a 3 bdrm as advertised it is definitely a 2 bdrm and loft and the bathroom upstairs is not private and that is not disclosed either. 
Regards,
[redacted]

[redacted]
I am disputing this because :Number one is that the condo is advertised as a 3 bedroom and it is not , it is a 2 bd and a loft, also the bathroom upstairs was not private , which is not stated in the description either, also almost everyday I was there I had someone fixing things, and the refrigerator does not work correctly , everything in the back of the refrigerator froze and in the dishwasher the dishes in the top do not get washed and a few items left from the cleaning person is an understatement, there were items on top of the counter ,in the dishwasher, and upstairs in the bedroom, and glass on the kitchen floor, the ceiling fan in the living room did not work and there was broken remote for it , which was left for me along with a broken lamp and a broken humidifier and a broken fan, broken shower , broken toilet paper holder which was still broke when I left it did not get fixed correctly, and furniture was out of place and had to be moved back and a bed was directly on an electric heater a hazard ,I didn't even know the heater  was there till we were leaving ,there were nails sticking up in the raggy carpet by the door you could feel with your feet and the fireplace, and when I left the toilet downstairs broke, I had a person in there at least 3 of the 6 days I was there , because yes the first day I arrived late and the building that is supposed to be marked B according to the pictures on there web site was not . so I was unsure of which was the right bldg, even though they had directions it was still unclear , the first attempt I made to open the door, did not work and I thought people were in there, then  we finally went back a second time and the door opened, the last day before I left , I told lindsey that I would take 400 for now but wanted 1000, and told her to get back with me , she did not,I have never stayed in a condo with all these problems before and I have been coming there for years, and in there service value list, it states that the cleaning people are to have a check list and there is to be a comprehensive check on everything , obviously that did not happen. thanks [redacted]