Ski Colorado Vacation Rentals

Our attorney’s have responded to Ms [redacted] and we consider this matter resolvedSincerely, Ski Colorado Vacation Rentals

Complaint: [redacted] I am rejecting this response because:The only response I ever got was a letter telling me don't write any emails to Lindsey from the condo place, the lawyer did not ever respond to all of the evidence I sent them as the same evidence I I sent the Revdex.com , Colorado Vacation Rentals has a protocol of rules and service rules , they state a cleaning person is to take all broken items out of the condo and make sure everything works ok make sure everything is clean and in place, none of this was done ,in fact that place was a wreckthe bedspreads on the beds were not clean and crisp or none of the such and neither was the condo a bdrm as advertised it is definitely a bdrm and loft and the bathroom upstairs is not private and that is not disclosed either Regards, [redacted] ***

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I am disputing this because :Number one is that the condo is advertised as a bedroom and it is not , it is a bd and a loft, also the bathroom upstairs was not private , which is not stated in the description either, also almost everyday I was there I had someone fixing things, and the refrigerator does not work correctly , everything in the back of the refrigerator froze and in the dishwasher the dishes in the top do not get washed and a few items left from the cleaning person is an understatement, there were items on top of the counter ,in the dishwasher, and upstairs in the bedroom, and glass on the kitchen floor, the ceiling fan in the living room did not work and there was broken remote for it , which was left for me along with a broken lamp and a broken humidifier and a broken fan, broken shower , broken toilet paper holder which was still broke when I left it did not get fixed correctly, and furniture was out of place and had to be moved back and a bed was directly on an electric heater a hazard ,I didn't even know the heater was there till we were leaving ,there were nails sticking up in the raggy carpet by the door you could feel with your feet and the fireplace, and when I left the toilet downstairs broke, I had a person in there at least of the days I was there , because yes the first day I arrived late and the building that is supposed to be marked B according to the pictures on there web site was not so I was unsure of which was the right bldg, even though they had directions it was still unclear , the first attempt I made to open the door, did not work and I thought people were in there, then we finally went back a second time and the door opened, the last day before I left , I told lindsey that I would take for now but wanted 1000, and told her to get back with me , she did not,I have never stayed in a condo with all these problems before and I have been coming there for years, and in there service value list, it states that the cleaning people are to have a check list and there is to be a comprehensive check on everything , obviously that did not happenthanks *** ***

We truly wish that all of our guests have an enjoyable stay, and are sorry to hear that Ms***’s stay did not meet expectationsWe take all guest complaints very seriously and strive to improve upon all situations which may arise and ensure that all guests have an enjoyable and memorable
experience at a Ski Colorado propertyUnfortunately, we were unable to see eye to eye with Ms***, and felt that her repeated attempts for additional compensation were unjustified.Ms*** arrived late in the evening, and placed a call to our after hours contact numberThere were a few housekeeping items that were accidentally left in the townhome. Our housekeeping team went to the property the next morning to remove the items.During her stay a piece in the downstairs shower and tub, which had worked prior to her arrival was brokenThis was an unexpected maintenance issue, and we sent our maintenance person over the same day to look at the partOur maintenance team was able to fix this part the same day and once again the shower was operational.Ms*** has stated that the dishwasher and refrigerator were not working correctly during her stayWe have had these items examined, and each appliance was deemed to be working properly.We have previously spoken with Ms*** and have offered a $refund, which she acceptedThis refund was nearly 10% of her nightly room rentalAt the time she asked for a $1,refund, which was nearly 25% of her nightly room rental, given that all housekeeping and maintenance items were quickly addressed, the larger refund amount was deniedMs*** continued to email demanding the additional refundAfter several emails, we did engage our attorneys as there was not going to be an additional refundMs***, continued to harass the team after our attorneys asked her to cease her communication.We are truly sorry for the problems that Ms*** experienced during her stayWe feel that appropriate compensation was provided for the housekeeping and maintenance problems which occurred, but were quickly repairedMs*** agreed to and signed a contract for the specific unit in which she stayed

Complaint: [redacted]
I am rejecting this response because:The only response I ever got was a letter telling me don't write any emails to Lindsey from the condo place, the lawyer did not ever respond to all of the evidence I sent them as the same evidence I I sent the Revdex.com , Colorado Vacation Rentals has a protocol of rules and service rules , they state a cleaning person is to take all broken items out of the condo and make sure everything works ok make sure everything is clean and in place, none of this was done ,in fact that place was a wreck. the bedspreads on the beds were not clean and crisp or none of the such and neither was the condo a 3 bdrm as advertised it is definitely a 2 bdrm and loft and the bathroom upstairs is not private and that is not disclosed either. 
Regards,
[redacted]

Our attorney’s have responded to Ms. [redacted] and we consider this matter resolved. Sincerely, Ski Colorado Vacation Rentals