Ski Run Boat Company

The fee of $for damaging the propeller takes a few different things into consideration The first thing is the propeller itself having to be completely replaced Additionally the rental time lost for inspecting the boat for further damage and replacing the propeller comes into
play We also take into account the labor expenditure to complete these tasks Finally, the additional wear of other engine components caused by the stress of this impact is taken into account Just like when a car is involved in an accident, there is more damage done to internal engine components which play against the longevity of vessel itself These damage fees go directly to maintaining and repairing our rental vessels
This fee is also utilized as a deterrent for customers to operate our boats in unsafe waters It is unfortunate this customer didn't adhere to these simple instructions and it should be noted these damages occur in less than .5%, or in boat rentals
In order to be fair to all customers and be consistent as a business, the $fee is enforced every time a propeller is damaged
The customer is made aware of these potential charges at the onset of the rental and agrees to that point specifically on the Boat Contract This customer knew this obligation and agreed to it

Review: Everybody from the [redacted])we dealt with from the minute we got to Ski Run Boat Company to upper management including [redacted] the manager @ the dock are the rudest & most unprofessional group of people we have ever come across in a business setting! On August 30th the boat we were rented was unsafe & not working properly from Ski Run Boat Company. All of the gauges besides the RPM gauge weren't working, the Bimini Top broke off(right next to my head)so we had to drive 5-10 mph all the way back to Ski Run Boat Company which put us 30 minutes over our time. When we expressed our dangerous situation and mishaps with the boat they didn't care or have any concerns for the future rental of the boat. We expressed to management how unsafe and illegal the boat was and that we weren't asking for any compensation just for them to attend to it for future customers. The manager gave us a 5% discount but it didn't make up for the 30 mins(over $100) we had to deal with getting back to Ski Run Boat Company.After waiting 35 minutes for the bill they charged up for almost 21 gallons of gas(5.89 a gallon)for a total of almost $122.00. Being a past owner of 3 High Performance boats its nearly impossible to run through that much gas in such a short amount of time on a small boat with a low horse power motor. We walked away knowing that we weren't going to get any resolution from the manager so we walked down the dock only to encounter [redacted] the dock manager! We asked him to show us the pump or a receipt indicating the amount of gas put into the boat. [redacted] began to argue & show very aggressive and erratic behavior. We walked away with disbelief. We then tried contacting the owner [redacted] numerous times to make him aware of how his employees ran his business while he wasn't there and to discuss the issue with the boat and the charges. After a couple of days not hearing from [redacted] we tried several of his other businesses only to be told that there is no way to get a hold of him. We then left a message for the General Manager but still to this day we have not heard back from either one. Our last call to Ski Run Boat Company on Wednesday September 9th Lydia informed us that he will never return our calls. The last thing we wanted to do is to write a bad review and handle this matter privately but after reading all of the horrible reviews on numerous other websites about Ski Run Boat Company and there responses we knew that we wouldn't get any resolution with Ski Run Boat Company and to bring this to the publics attention. We highly recommend to NOT use Ski Run boat Company!Desired Settlement: We would like for Ski Run Boat Company to provide us with a detailed gas receipt. Ski Run Boat Company to take full responsibility for renting us a faulty and unsafe boat. Ski Run Boat Company to fix all boats for the the publics safety. Ski Run Boat Company to improve there customer service or replace there staff with friendlier employees also drug and alcohol test there employees on a regular basis.

Business

Response:

To Whom It May Concern:On August 30, 2015, [redacted] rented a boat with Ski Run Boat Company. At the onset of all rentals, all customers go over a rental contract with one of our employees. This contract outlines the customer’s responsibility in respect to both operating safely and financial obligation. [redacted] not only understood these terms, but agreed to them as is evident with his initials and signature on the rental contract. [redacted] was made aware there were windy conditions on the lake that day. On windy days we still rent boats of a certain size, but customers are made aware of the scenario and agree to go out despite the difficulty a windy day on the lake can present. [redacted] agreed to these terms and took full responsibility for the weather conditions as is evident with his signature on a supplemental form.[redacted] rented our boat from 1:35pm – 3:10pm and was charged for 1.5 hours. This totaled $328.50 less a 20% discount of $65.70. At no point did the customer try to contact us about any problem with the boat while they were on the water. All of our rental boats have VHF radios for communication and Mr. Walcott made no effort to contact us with any problem with the boat. If he had, there would have been some consideration about the rental time. Upon his return, boat 48, his rental boat, was inspected thoroughly and everything was found to be in working order. This was explained to [redacted] when he returned as well. [redacted] ended up using 20.68 gallons of gas, or about ¼ of the 81 gallon tank for $121.81. This total is high, but not uncommon for a 24.5 foot boat in windy conditions. Strong winds and the waves they create make all boats less fuel efficient. Anyone who has owned 3 boats would know this to be true. Lastly an 8.5% Marina Usage Fee added $27.92 bringing the total to $412.53.All of the complaints levied by [redacted] are predicated on him not receiving a Local's Discount from us. This customer was upset we didn't honor a 25% discount for him as he is not a local resident of Lake Tahoe. [redacted] then became irate and started to complain about the supposed condition of the boat he rented. He began to berate the staff and claim he was never told about the windy conditions. As was stated before, he was not only made aware of the windy conditions, but agreed he was responsible for all the risks with his signature on supplemental paperwork. After this was explained to him, he threatened to write bad reviews about us unless the discount was applied. [redacted] is simply trying to extort us with bad reviews. Under normal circumstances, we are willing to work with customers in order to reach amicable solutions when there are problems. [redacted] is an exception. Nothing will be done for him. Ski Run Boat Company provided a service, and [redacted] paid for exactly what he owed. Not only did he treat every member of our staff with blatant disrespect, he has the audacity to try to blackmail us. In respect to his desired settlement, [redacted] received a receipt for his rental that day, August 30, 2015. The boat rented to [redacted] was and still is in perfect working order. Ski Run Boat Company maintains the best and most up to date [redacted]. Our craft are inspected by the [redacted] every season and certified by them as safe and having all necessary equipment aboard to operate as such. We maintain a great relationship with [redacted] and all [redacted] which [redacted] and all of them know the quality of the vessels we rent. [redacted]'s suggestions about our staff are born of his inability to get what he wants despite the unreasonable nature of it. Our staff, specifically every one he mentioned, does a great job and are complimented for their efforts on a weekly, if not daily basis. The asinine comment of drug and alcohol testing, in addition to the grade-school understanding of basic grammar demonstrated in his letter are obvious testaments to [redacted]'s lack of maturity. His desire to utilize entities like the Revdex.com in an effort to extort discounts from small companies is a testament to his lack of integrity.Ski Run Boat Company would prefer to never do business with [redacted] again and we would warn any business from doing business with him as he is immoral. Thank you for your time and please contact us with any questions or concerns.Regards,

Consumer

Response:

HI am rejecting this response because:In reply to the business owners response, it is apparent to anyone who would read it the contempt he shows for his patrons. If he shows this kind of attitude toward customers, you can imagine what kind of service would come from his staff. If you read the previous Revdex.com complaint from another customer, not only are there similar issues/claims, but the business owner proceeds to make similar personal insults approaching slander. I won't dignify his accusations with counterpoints, as it is a waste of time. With popular review sites more frequented, it is not necessarily surprising most would not go through the effort to make a complaint here, but I would encourage anyone to seek out customer reviews from other sites before conducting business with this company. I would question any review that looks overly optimistic. In short, unless you are desperate to part with $400-$500 or more and want to roll the dice on being berated and abused, it's best to call another company.

Review: Dear Revdex.comI would like to complain about 400USD charge which I was asked to pay for a boat propeller damage. The cost of such propeller is 100 USD and time requited to replace is maximum 10-20 minutes. In fact this propeller was removed in my presence in a couple minutes.Before renting the boat I had to sign a contract informing me that a minimum charge for a propeller damage is 400 USD. Later manager explained me that this amount includes all additional costs (time to replace, possible engine damage). I don't see why this extra cost should be 300 USD and why I should cover it. I believe I should be charged a fair price for it which is not 400 USD.Kind Regards, YuriyDesired Settlement: I would like to get a refund and be charged a fair price.

Business

Response:

The fee of $400.00 for damaging the propeller takes a few different things into consideration. The first thing is the propeller itself having to be completely replaced. Additionally the rental time lost for inspecting the boat for further damage and replacing the propeller comes into play. We also take into account the labor expenditure to complete these tasks. Finally, the additional wear of other engine components caused by the stress of this impact is taken into account. Just like when a car is involved in an accident, there is more damage done to internal engine components which play against the longevity of vessel itself. These damage fees go directly to maintaining and repairing our rental vessels.

Review: Due to false advertising and arguing that I "initialed" a verbal policy, the manager verbally attacked us, threatened us, and threw us out.

Ski Run Boat Company

September 14, 2013

Subject: [redacted], Manager

We rented the Reinell 185 with the Marriot Timber Lodge Exclusive 15% Discount. The flyer we received from the concierge, states our "Exclusive 15% Discount" as a 1/2 day (4 hours) as $300, and the Regular Rate as $360. Went through all the paperwork, introduction, etc. and took the boat out into Lake Tahoe. Our contract was clocked to start at 2:15pm.

While we were out on the lake, we were unsure of what time we started at, we forgot whether it was 1:15pm or 2:15pm. The contract we had in hand did not state what time we took it out so we used the radio and asked for confirmation. Given so many other conversations and requests over the radio, we never got an answer. We figured that it was better to be safe than sorry, so we went back to the pickup area in the water and then returned the vessel.

Upon check out, we were clocked at 4:45pm return time. We then realized we came back much earlier than a full 4 hours, but we were still charged for $300 as if we spent 4 hours on the vessel.

According to our "Exclusive $15 Discount", the hourly rate calculates out to be $75 ($300/4hrs=$75). The discrepancy came in because they claim to have told us, verbally, that their hourly rate is based on 3 hours, not 4 hours (regular rate of $360/3hours=$120, discounted rate of $300/3hours=$100), and the last hour is actually free. There were 4 of us present, and not one of us heard and the gentleman that went over our contract did not state whether he DID or DID NOT tell us, therefore we were never informed. I was told that we agreed to that upon my initialing the contract. However, the section I initialed only stated that they charge for the first hour as a minimum rental charge and it is pro-rated on the original hourly rate every 15 minutes. Yes, the hourly rate was listed on the contract as $120, and we were told, "If you did the math, it's correct", however, we did not sit there and do the math because were NEVER told that the rate is based on 3 hours and we trusted that the price on the flyer was true and correct. We also did try to radio in and we did not get an answer, and our copy of the contract/registration of the rental did not state our start time either.

We came back with the rest of our party to prove that none of us heard the statement of the rate. We only tried to get our money back or some sort of remedy. We were told to speak to their manager, [redacted] explained to us the same exact reasoning upon hearing our concerns, and then decided to elevate the situation on her own accord. She said the following and numerous other statements:

- "You're a piece of [redacted] for arguing for 30 minutes." (We were not arguing for 30 minutes, we were arguing for 90 minutes)

- "Yes, I'm sure you went to college!"

- "I'm not afraid of you, I will find you." (This is word for word, clearly a threat and breach of privacy)

- "You are a [redacted]."

- "Get the [redacted] out of my office!"

We have a few complaints regarding this incident:

1. It is false advertising if the discount flyer ONLY states that it is $300 for 4 hours, and it is not based on an hourly rate of 3 hours and the 4th hour is free.

2. They continued to argue that I initialed and agreed to that policy, however, it is not actually written on the contract, therefore, I initialized what I read, not what was told to me verbally.

3. [redacted]'s actions and words are unacceptable; never in any situation should she, being in a management position, be permitted to scream at a customer with that tone of voice, with those choice words, in front of other customers and her employees, and having complete disregard for the LAW... which leads us to our last point.

4. [redacted] placed a threat upon us; we do not feel safe with her having our personal information, credit card information, even our full name.Desired Settlement: We will not be allowing the charge to be processed on our credit cards, so a refund is not necessary. We are requesting that [redacted] be terminated, the company needs to re-train their employees on true customer service, and we are requesting compensation of some sort. Otherwise we will be taking this to court as there were numerous spectators during the incident.

Business

Response:

Initial Business Response

To Whom It May Concern:

On September 14, 2013, [redacted] and [redacted] rented a boat with Ski Run Boat Company. The party was referred by The Marriott and brought a corresponding coupon. At the onset of the rental and with all rentals, the customer is walked through the Boat Rental Contract. This contract outlines the obligations all customers have when renting a boat with us. Moreover, the customer verifies they understand this protocol and agrees to it which is verified with their initials and signatures on this contract.

Our boat rentals start with a One hour commitment. Past the first hour, we prorate every 15 minutes from the Hourly Rate. Additionally, every Fourth Hour of consecutive rental is free. A four hour rental and a three hour rental are the same price, essentially. In that respect, the [redacted] party rented their boat for 2.5 hours. The rental rate is normally $120.00/HR to make their total $300.00. This party had a coupon bringing the rate down to $100.00/HR or $250.00 total for 2.5 hours. That is where you see the $300.00 less $50.00 notation on the contract. Additionally, all customers are responsible for the fuel they used and an 8.5% Marina Usage Fee. The grand total for the Boat Rental for the [redacted] party was $322.49. This includes the $250.00 rental fee, $46.99 in fuel use and a $25.50 Marina Usage Fee.

I have worked with this company for 8 years now and this is the first complaint of this nature I have come across. Our policy of the fourth consecutive hour of rental being free has been around since our inception in 1996. All rentals start with One Hour commitments with a 15 minute proration off of the hourly rate after that. The Fourth Hour being free is the 1/2 day rate or 4 hours for the price of 3 if you follow the pricing logic. This discount is only obtained after 3 hours. The Discount Sheet brought in by the [redacted] party shows this as well. We have had customers from all walks of life, from all over the world and many who didn't speak any English at all. This is the first time someone didn't understand the math logic of this policy.

All of our advertisements outline our pricing this way. Everyone else we have ever done business with since 1996 has understood it other than the [redacted] party on September 14, 2013. This policy is written explicitly on the contract under Rental Time. Anyone with an elementary level understanding of math and English can and has interpreted it the correct way, save the [redacted] party on September 14, 2013.

[redacted] walked this group through the Boat Rental contract and I have the utmost faith that he explained this point to the group correctly. He has worked with Ski Run Boat Company for as many years as me and there is no doubt he knows our procedures and explains them correctly every time. Furthermore, [redacted] went through Boat Rental Contracts with 6 other groups that day and Hundreds this season and Thousands throughout his tenure with Ski Run Boat Company. I find it implausible a mistake like this would happen on his end in general, and after speaking with him and the Office Manager, [redacted] I find it to be impossible.

I became aware of this issue on Monday, September 16, 2013 after having the weekend off. The story told to me by my staff was the exact opposite from what the [redacted] party describes. The [redacted] party was very rude and abusive to my staff when they learned of their mathematical error. It is odd, even unheard of, for this point to be confused and the embarrassment from this mistake is why they turned hostile towards my staff, in my opinion. They even threatened to dispute this transaction, as they are currently doing, as leverage to give them a better discount. I have never had a complaint about [redacted] the Office Manager. Not one. In fact, I have had more compliments due to her efforts than any employee I have ever hired. All of these accusations are not only unfounded, but complete fabrications. On top of that, the Marriott Timber Lodge continues to be one of our best affiliates for referrals as they have been since they came to Lake Tahoe.

There is no doubt the complete amount of $322.49 needs to stand as it is payment for services rendered by Ski Run Boat Company. This includes $250.00 Boat Rental Fee, $46.99 in fuel consumption and a Marina Usage Fee of $25.50. This total was divided by [redacted] and [redacted] for $161.24 and $161.25 respectively. The entire party was aware of all financial obligations for the boat rental and agreed to them which is evident with their initials and signature on the rental contract. Additionally, both parties agreed to the final transactions of $161.24 and $161.25, for $322.49 total, this is evident with their signatures on the credit card slips.

We have an A+ rating with the Revdex.com and a 4 star rating on Yelp. Our reputation precedes us and we work hard every day to maintain it. This group is trying to use your company as an intermediary to renege on their obligations. These allegations are completely false and insulting. Everything said about [redacted] not [redacted] the Office Manage was completely refuted by all staff present. The [redacted] party threatened Ski Run Boat Company staff not the other way around. I have responded to their dispute with the credit card company and I am confident the charges will hold as it is payment for services rendered.

Thank you for your time and please contact me with any questions or concerns.

Regards,

General Manager

Ski Run Boat Company

900 Ski Run Blvd. Suite 101

South Lake Tahoe, CA XXXXX

P: (XXX)XXX-XXXX F: (XXX)XXX-XXXX

[redacted]@gmail.com

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Mr. [redacted]

Let me make it clear to you, by abusing and demeaning your customers (as exemplified by you AND [redacted] by way of this type of kind of language, "Anyone with an elementary level understanding of math and English can and has interpreted it the correct way, save the [redacted] party on September 14, 2013," is an irony given the way we were treated by [redacted] and apparently you! It is with complete disregard and disrespect. However, I will not stoop to your level. I come to you with respect and logic.

I assure you, I have at least an elementary grade level math skills. But what else I do have, that seems you or [redacted] do not have, is the basic understanding of "false advertising". The flyer we received by the Marriott Timber Lodge ONLY states, "1/2 day (4 hours) = $300." NO WHERE on that flyer, does it state the "last hour is free". Therefore, by definition, this is false advertisement. The advertisement is incorrect to what is charged, and it lures customers in. Most people do not sit there and do the math as they are eager to experience a great afternoon with a great deal. Please understand this, with the mindset that you are a consumer and have only seen the flyer that has been handed to you. I hope that you take this into consideration and revise your discount flyers.

Again, yes, I do understand that we signed an agreement with the rate clearly shown, and I do not dispute and I have paid for the services, as you can see in your records.

Now, our largest concern is the absolute lie told by [redacted] and your staff. I can guarantee you that they were all witness to our situation. Yes, it is our fault that we did not read the fine print, yes, one of our party was disgruntled, REGARDLESS, [redacted] has NO right, to threaten us, scream at us, and throw us out of your office. Unless we threatened her, then I give her all permission to do the above. However, unfortunately, we did not break any laws (such as threatening to "find you"). I have been in a management position myself, for 2 years, obviously with much more regard as [redacted] does, and I have NEVER raised my voice, even as I had a customer screaming at me, literally, an inch from my face, in front of my entire staff and store. That is what makes a good manager, not someone who cannot maintain her composition during times that require her "management skills".

I suggest you ask [redacted] again, whether or not [redacted] threatened us. I promise you, on my life, that he will flinch and cannot look you in the eye as he tells you a lie. Of course your staff will tell you nothing of the truth.

I recommend that you speak to [redacted] about her management skills and how she approaches confrontation. Also, please let her know that threatening her customers is NEVER an option. With your guidance, I am sure she will grow to bigger and better things with her new found knowledge of how a real manager should handle things.

Final Business Response

October 23, 2013

To Whom It May Concern:

This situation happened on Saturday, September 14, 2013. The first thing I heard about when I returned to work after my weekend on Monday, September 16, 2103 was of this event. I was told of a party who returned from their rental and was immediately belligerent as they got off the boat then continued this behavior into the boat office.

When the [redacted] party was presented with their final bill they became combative and even insulting. The [redacted] party, had presented the contract properly. The [redacted] party got more hostile. At no point did Carey threaten or insult this group. Every member of my staff who was present confirms this.

The most disconcerting thing about this situation is how the [redacted] party told Carey if she didn't give them a greater discount because of the mistake made by their party, they would dispute the charge and file a complaint. It is one thing to voice a legitimate concern; it is another to completely fabricate the events to make yourself sound innocent in the situation.

The point of my previous letter was to showcase my utmost faith and confidence in my staff. There is no way the situation occurred as the [redacted] party who became abusive to our staff, not vice versa. Not only did they demean the office staff, but the [redacted] party made them feel threatened to a point where they felt it necessary to call for assistance from dock employees. I have worked with [redacted] and [redacted] for a number of years. They are both exemplary employees with stellar records and reputations. I have never heard them or heard of them being discourteous or disrespectful to anyone.

The [redacted] party .

The $300.00 rate they speak of is under the 4 Hour column. One can notice to the left of that column, there is a column entitled 1 Hour. There is also a specific point on the rental contract called Rental Time which outlines the payment structure for anything in between. The only way we can confirm understanding of this with any party is with their initials on that point. If there was any contention from his explanation to what was written on the contract, why wasn't it asked then? Why did they confirm they understood?

The point I made about an Elementary Education Level of Understanding was meant to demonstrate how the contract and advertising language has to be simple enough to be understood by any individual from anywhere in the world. It is unfortunate the party took that as an insult as it was not intended as such. Any undertone you interpret as being demeaning is only the frustration I feel for what my staff had to deal with due to your party and the condescending nature of your first letter.

I see no reason why any sort of discount or consideration should be offered for this group given all the information I have been presented with. Quite simply, I am of the philosophy that the [redacted] party is using the Revdex.com to extort a discount from us, as they told us they would, and to embarrass Carey and I will not abide by that.

Thank you for your time and please contact us with any questions or concerns.

Regards,

General Manager

Ski Run Boat Company

900 Ski Run Blvd. Suite 101

South Lake Tahoe, CA XXXXX

(XXX)XXX-XXXX

[redacted]@gmail.com

Review: This is the most unprofessional excursion company I have ever dealt with. I purchased parasailing vouchers through an excursion company near where we were staying. When we showed up with the vouchers in-hand, the lady at the parasailing desk was immediately rude to us, stating that we weren't guaranteed anything since we were using vouchers. When we finally went on to signing the forms, she was appalled that we signed where we were supposed to print our names and, to the birthday girl, my wife, she very belligerently said "You clearly weren't listening!" and let out a loud sigh. After this associate abruptly got up and left, he manager then came to us...and I thought that we might be able to make some progress and also let him no how unprofessional his employee was. Nothing could be further from the truth. He was very confrontational and stated that was throwing away the forms we filled out and told us to leave. We tried to tell him how rude and unprofessional his associate was and he actually told us that he was sure it didn't happen that way because she has been there over a year!!! They work in the customer service industry. What sort of manager doesn't try to de-fuse a situation and hear both sides of a story. Everything happened so fast, leaving us stunned, that I didn't even have a chance to get the employee names. The date of occurrence was 8/12/16, so the company should be able to determine which associate and manager were on duty that day. I wouldn't recommend my worst enemies go here. If they treat customer like this, I can't even imagine how they maintain there boats, etc.Desired Settlement: For Revdex.com to publish this review and decrease their Revdex.com rating to make the public aware of how unprofessional this company is and to help prevent this from happening to other people.

Business

Response:

To Whom It May Concern:We remember this incident quite clearly. This customer was not only belittling and demanding to one of our Office Attendants, but even called her a Bh. This was because this customer was unable to fill a form out correctly, twice and had to be corrected by this attendant. At no point was the attendant ever rude or say anything to deserve such terrible treatment from anyone. I became involved when this agent came to me, very distraught from this customer interaction. When I approached the family, they began by yelling at me about how the incident they had created. Moreover, other customers had started to take notice of their belligerent behavior. It is obviously very embarrassing to not be able to fill out a liability form twice and this group decided to take out their mistakes on a young lady. It was at this point they were asked to leave. The Ski Run Boat Company reserves the right to refuse service to customers and this right is only ever enforced when a customer is condescending or insults a member of staff. All employees of Tahoe Sports work hard to bring the best possible product for all customers to enjoy on Lake Tahoe. They all deserve better than to be berated by someone with a sense of entitlement for simply doing their job.Regards, [redacted]Ski Run Boat Company

Consumer

Response:

I am rejecting this response because: It is inaccurate. There are so many inconsistencies in this manager’s response that it may be easiest to list them and address them individually..1.Belittling and demanding? We were the one’s that were belittled by the associate when we were talked down to because we simply signed where were supposed to print and vice versa. You would have thought, based on the actions of the associate, that we had committed the evilest of all mistakes. All of this could have been avoided if she had spoken to us in a professional manner rather than sigh and reprimand us. It almost comical to think that we became as upset as stated by the manager because were simply asked to correct the forms. He was not even present for the interaction, I find it interesting that he feels he can discuss how we acted. Y2.Regarding calling the associate a Bh, this is totally out of context. After the associate blew us off and walked away, my wife and I were talking about the situation and my wife ask me why I thought she was being so Bhy. The associate was not called a Bh.3.The manager states that the associate was never rude and did not say anything inappropriate. I find this interesting, as stated before, the manager was not even present for the interaction! You would think, if we were yelling and being belligerent as stated by the manager, he would have come out from the room that was less than 5 ft away. He only came out after the employee went to him. Even worse, rather than trying to understand both sides of the story, he simply stated that he was voiding our contracts and to leave. When we tried to tell him about how unprofessional his employee was, he essentially called us a liar. This guy is a manager? Of course your employee isn’t going to tell you, their manager, how they had treated a customer inappropriately. 4. Lastly, the manager stated that other customers had started to notice our “belligerent” behavior. If the manager had become involved earlier as he should have, he would have seen that the customers had actually been present from the start of the interaction and had watched the actions of the employee, not us. The response to our complaint by this manager only tells us that nothing will change with Ski Run Boat Company and their customer service. That is unfortunate. I guess it is why they have so many negative reviews on Yelp, etc. We should have checked beforehand!

Review: Really really terrible experience with this boating company. They charged me for extra 15 minutes even though we returned on time but we were delayed by 10 minutes to dock because of their confusing, ambiguous, and tiny buoy. In fact, I talked to some more people and they also told me the same thing. These crooks try to make more money by trapping people in such a way. We'll never again come here ever in our lives and also urging everybody to avoid Ski Run Boating Company, rather go to nearby [redacted]or far better, professional, and friendly service.Desired Settlement: They shouldn't have changed me (that extra 15 minutes) or anybody else for their own ignorance.

Business

Response:

It is unfortunate this customer got lost while returning to our facility. All customers are simply supposed to return to the same place they depart from. Getting lost is not a common thing with most boat rental customers, but it can occasionally happen, in that respect it is still the customer's responsibility. We make an effort to make sure the customer knows how to get back to us both when we go over the rental contract with them and again when they leave the harbor with one of our boat attendants. Our rentals work with a one hour minimum with a 15 minute proration off the hourly rate after the first hour with every 4th hour of rental time being free. This customer just extended their rental time by 15 minutes due to their inability to get back to us within one hour. With respect to this customer's difficulty, we are a busy company with a short season and they were only charged for what they used.Thank you and please contact us with any questions.[redacted]Ski Run Boat Company[redacted]