Ski.Com

I have been in contact with the client, [redacted] and discussed the issuesSki.com has agreed to the requested full refund of the airline tickets in the amount of $ [redacted] also stated that she would be rescinding this complaintWe are glad that we could come to a fair resolution with this client and hope they will book another trip with us in the future

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.Sheila M*** took the time to understand the issue and resolved it personallyI was able to identify her on LinkedIn as a department lead.Two points: 1) the company's Revdex.com response mischaracterized the situation; the company did not alert me to the mistake -- I found the mistake and alerted them2) interactions with Tom C***, were horribleHe never took the time to understand the situation; he assumed I was trying to get one over on the companyHe was down right insultingAny logical customer service manager who would have taken the time to listen and understand would have recognized the pointTwo months since the booking had elapsed and I had paid in full when I found an error in the booking -- an error that Marcela the rep fully acknowledged was her mistakeThis should have been a no-brainerThe dude needs some serious training
Regards,
*** ***

When this travel package was booked, only child was in ski schoolWhen this was noticed, our agent reached out the client to make them awareWe have since booked all additional children in ski school at no extra cost to the clientMr *** stated in an email that, "I'll remove the public
*** complaints and the Revdex.com complaint when you do the right thing"This issue has been resolved and Mr ***'s requests have been met

I have been in contact with the client, [redacted] and discussed the issues. Ski.com has agreed to the requested full refund of the airline tickets in the amount of $1442.00. [redacted] also stated that she would be rescinding this complaint. We are glad that we could come to a fair resolution with...

this client and hope they will book another trip with us in the future.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]