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Hi Judith,Thank you for reaching out to MediaFireI'd be happy to investigate this for youI tried to locate an account with your email address [redacted] m and it was unsuccessfulTo help me locate this account will you please provide me the last four digits of the card used for the payment, along with the most recent amount and the date of that transaction?We appreciate you choosing MediaFire.Kind regards, Daniel Goebel

Hi George,Thank you for reaching out to us and I appreciate this opportunity to provide assistanceI reviewed your account and it appears the last payment attempt through paypal was on 6/26/This attempt was declined and not successfulIt also appears there is no balance due on the accountI
understand situations like this may be confusing and I too would like to help explain what may be happeningTo help clear up the confusion, we discontinued accepting paypal payments in I believe this erroneous outstanding balance is managed by paypal and I recommend you cancel the service through them.It’s been awhile since I’ve used paypal, I believe these are the instructions to cancel it through paypal:Log in to your PayPal accountClick Profile near the top of the pageClick My moneyClick Update beside 'My pre-approved payments.'Click the name of the subscription you wish to cancelClick Cancel.I apologize for this inconvenience and I assure you, there is no outstanding balanceIf you have any additional questions, please let me know.Kind regards,*** GoebelDirector of Customer Support

Good afternoon ***Thank you for submitting your concernsWe take all reports of this nature seriously and we have launched a thorough investigation of your report internallyThe result of this investigation is that at this time there is no evidence to indicate the account was compromised other
than the email address was changedThe content appears to be intact.There are, however, ways to ensure your lcredentials remain safeSuch as, creating unique passwords that use a combination of words, numbers, symbols and both upper- and lower-case lettersDo not use easily guessed passwordsAlways log out while not using our services or after using our services on a shared/public deviceAlso, never share your password with others.In regards to the delayed response to your ticket, I see your ticket was sent yesterday at 5:pm CDTCurrently our support is available Monday through Friday, am to pm CDTHowever, to assist you in recovering your account, the email address was restored early this morning.I understand that situations like this are frustratingWe value the trust placed in our service and as a courtesy I’ve added two additional months of free service to your accountIf you have any additional questions, please let me know.Kind regards,Daniel G***

Good morning ***, Thank you for bringing this to our attention and I'd be happy to assist youI attempted to locate your account with the email address your provided and I wasn't unable to produce any resultsFor security purposes and to help me locate your account may I please have the last
four digits of the card used for the payment?Kind regards,*** ***MediaFire | Director of Customer Support

Hi Judith,Thank you for reaching out to MediaFire. I'd be happy to investigate this for you. I tried to locate an account with your email address [redacted]m and it was unsuccessful. To help me locate this account will you please provide me the last four digits of the card used for the...

payment, along with the most recent amount and the date of that transaction?We appreciate you choosing MediaFire.Kind regards, Daniel Goebel