Our office notifies the guarantor when a guaranteed lease has a deficit balance In the case of *** *** our office overlooked notifying her and when our error was discovered through correspondence with Ms*** the attached letter was sent to the collection agencyMs*** was
removed from the account as of November 12, (Please see attached letter to TT Marketing dated November 11, 204)TT Marketing reports no longer corresponding with Ms*** regarding this matter and the removal of her name from the accountHer son did not provide a forwarding address so the accounting for the security deposit was forwarded to the last known addressThe amount owning from Mr*** *** remains as outlined in the statement of security deposit account as well as the collection feeThank you, Richard LSkiles - Broker Skiles & Associates Real EstateIncAsset Management Specialist IncN Edward Gary Suite A San Marcos, Texas 512-353-
Complaint: ***
I am rejecting this response because although I am satisfied that *** removed their action towards me; there are few things I would like to point out. First, they indicated after their correspondence with me, they realized their oversight of not billing me. They never corresponded with me. I sent them and the collection agency a registered letter advising them of their oversight. *** never responded to me; however, the collection agency did notify me. Second, I would like to point out that my son's move out letter did include a forwarding address - see attached. *** indicated they sent the accounting for the security deposit to the last known address. The only last known address was the one on the move out letter as that is my address. At the time my son gave the notice, he had not chosen a new place to live, so my home address was the address indicated to ensure that any correspondence from *** would make it to him. *** has still not sent any final bill. Third thing I would like to point out, I received a water and gas bill from CIC Utility, which is also *** and Associates. The bill was for service July 18, through August 18, 2014. The bill was for $42.90. My son moved out of the apartment August 8, 20I4. I paid that bill without disputing the additional days. I have since received two more gas and water bills for this apartment for service on the following dates: August 18, through September 18, 2014, and September 18, through October 20, I emailed *** at *** on November 23, questioning why I am receiving bills for this apartment when he moved out August 8, 2014. I have had no response from *** or anyone else at ***I understand oversight and mistakes, but there seems to be some deficits in the way *** conducts their business.
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because: these people rent "RAT HOLES" the garage of the townhouse smelled like pet urine the entire time my daughter lived there. The fence was broken and never fixed; even through it was reported numerous times. The interior was just plain DIRTY! The sink in upstairs bathroom leaked; the garage door was broken for a few months before they came and "fixed" it; but it still never worked properly. During the time the garage door was broken; the entry door from the garage to the kitchen was broken into. This was never fixed. The place is a "PIG PEN". The owners are liars; they are not fair; and they charged unreasonable fees for painting; cleaning; mowing the yard; $100 to mow a small townhouse back yard! Not sure who their lawn service is; but they are price gauging if they charge $100 to mow that small back yard! Skiles are horrible land lords!!! Some one needs to know how BAD they are for future students that may rent from them! At least know that they can forget about ever getting any of their deposit back; because the liars will come up with something so that they can keep the deposit; and charge extra for repairs!!!!
Regards,
[redacted]
I will respond to the only a part of the complaint as received. This response applies to the part of the complaint that begins with “So I’mMy daughter”. The nonsense that precedes my beginning point appears to have nothing to do with 117 Cedar Grove occupancy by [redacted]. Attached is the move in...
inventory condition form as completed by the residents. This form was completed in very clear detail and with considerable specificity so I would conclude if an item is not marked as a problem there is clearly no problem. Complainant says the property was never clean. Untrue even by their on report of condition. Certainly it was not perfect and new baseboards were not installed but the unit was substantially clean. The move out inspection is attached. I have also attached the history of maintenance requested and notes on completion. The unit was freshly painted (90%) prior to occupancy by this tenant. The allowance of normal wear and tear does not include soiling. Soiling, such and dirt in the carpet or on the walls is the responsibility of the tenant. Tenant was charged to clean the carpets, the general cleaning needed to restore it to the condition it was in when occupied and a percentage of the cost to paint the walls and doors soiled during their occupancy. My staff has discussed each charge with the guarantors wife. If invoices were requested they were provided. We have made adjustments as best we can. We have left in place charges that we believe are 100% valid and attributable to the tenants occupancy. No further adjustment will be made. We are not taking advantage of students, working professionals that lease through us, professors, attorneys, blue collar or any other people group. We do not charge owners or customers any fee for services rendered to property and there is absolutely no motivation to charge either an owner or a resident any amount for work not done. The work done and charged to the tenant is both morally and legally correct. The [redacted]’s want the owner of this property to pay for issues they created. That is not a tenable position to hold. [redacted] - Broker
Our office notifies the guarantor when a guaranteed lease has a deficit balance In the case of *** *** our office overlooked notifying her and when our error was discovered through correspondence with Ms*** the attached letter was sent to the collection agencyMs*** was
removed from the account as of November 12, (Please see attached letter to TT Marketing dated November 11, 204)TT Marketing reports no longer corresponding with Ms*** regarding this matter and the removal of her name from the accountHer son did not provide a forwarding address so the accounting for the security deposit was forwarded to the last known addressThe amount owning from Mr*** *** remains as outlined in the statement of security deposit account as well as the collection feeThank you, Richard LSkiles - Broker Skiles & Associates Real EstateIncAsset Management Specialist IncN Edward Gary Suite A San Marcos, Texas 512-353-
Complaint: ***
I am rejecting this response because although I am satisfied that *** removed their action towards me; there are few things I would like to point out. First, they indicated after their correspondence with me, they realized their oversight of not billing me. They never corresponded with me. I sent them and the collection agency a registered letter advising them of their oversight. *** never responded to me; however, the collection agency did notify me. Second, I would like to point out that my son's move out letter did include a forwarding address - see attached. *** indicated they sent the accounting for the security deposit to the last known address. The only last known address was the one on the move out letter as that is my address. At the time my son gave the notice, he had not chosen a new place to live, so my home address was the address indicated to ensure that any correspondence from *** would make it to him. *** has still not sent any final bill. Third thing I would like to point out, I received a water and gas bill from CIC Utility, which is also *** and Associates. The bill was for service July 18, through August 18, 2014. The bill was for $42.90. My son moved out of the apartment August 8, 20I4. I paid that bill without disputing the additional days. I have since received two more gas and water bills for this apartment for service on the following dates: August 18, through September 18, 2014, and September 18, through October 20, I emailed *** at *** on November 23, questioning why I am receiving bills for this apartment when he moved out August 8, 2014. I have had no response from *** or anyone else at ***I understand oversight and mistakes, but there seems to be some deficits in the way *** conducts their business.
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because: these people rent "RAT HOLES" the garage of the townhouse smelled like pet urine the entire time my daughter lived there. The fence was broken and never fixed; even through it was reported numerous times. The interior was just plain DIRTY! The sink in upstairs bathroom leaked; the garage door was broken for a few months before they came and "fixed" it; but it still never worked properly. During the time the garage door was broken; the entry door from the garage to the kitchen was broken into. This was never fixed. The place is a "PIG PEN". The owners are liars; they are not fair; and they charged unreasonable fees for painting; cleaning; mowing the yard; $100 to mow a small townhouse back yard! Not sure who their lawn service is; but they are price gauging if they charge $100 to mow that small back yard! Skiles are horrible land lords!!! Some one needs to know how BAD they are for future students that may rent from them! At least know that they can forget about ever getting any of their deposit back; because the liars will come up with something so that they can keep the deposit; and charge extra for repairs!!!!
Regards,
[redacted]
I will respond to the only a part of the complaint as received. This response applies to the part of the complaint that begins with “So I’mMy daughter”. The nonsense that precedes my beginning point appears to have nothing to do with 117 Cedar Grove occupancy by [redacted]. Attached is the move in...
inventory condition form as completed by the residents. This form was completed in very clear detail and with considerable specificity so I would conclude if an item is not marked as a problem there is clearly no problem. Complainant says the property was never clean. Untrue even by their on report of condition. Certainly it was not perfect and new baseboards were not installed but the unit was substantially clean. The move out inspection is attached. I have also attached the history of maintenance requested and notes on completion. The unit was freshly painted (90%) prior to occupancy by this tenant. The allowance of normal wear and tear does not include soiling. Soiling, such and dirt in the carpet or on the walls is the responsibility of the tenant. Tenant was charged to clean the carpets, the general cleaning needed to restore it to the condition it was in when occupied and a percentage of the cost to paint the walls and doors soiled during their occupancy. My staff has discussed each charge with the guarantors wife. If invoices were requested they were provided. We have made adjustments as best we can. We have left in place charges that we believe are 100% valid and attributable to the tenants occupancy. No further adjustment will be made. We are not taking advantage of students, working professionals that lease through us, professors, attorneys, blue collar or any other people group. We do not charge owners or customers any fee for services rendered to property and there is absolutely no motivation to charge either an owner or a resident any amount for work not done. The work done and charged to the tenant is both morally and legally correct. The [redacted]’s want the owner of this property to pay for issues they created. That is not a tenable position to hold. [redacted] - Broker