Skin Allure Brands Reviews (%countItem)
Skin Allure Brands Rating
Address: 405 S Dale Mabry Hwy STE 349, Tampa, Florida, United States, 33609-2820
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www.skinallure-eyeserum.com
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A scam! This product is advertised as belonging to Kelly R. She has stated there is no affiliation. After ordering a sample for $6, I was charged a $90 fee. This was not visible highlighted, however belonging to Kelly R. was. After threatening to report them to the Revdex.com, I was told I'll receive a refund. We will see.
I tried to cancel my subscription multiple times: via email, calling, and through their website, and I am still being charged $85.20 to AVANEYE.NET
I am also being charged $87.20 to AVANWRINKLE.NET every month in addition to the $85.20 that I am being charged. They completely ignored my email stating that I would be willing to send back my unopened boxes for a full refund. This is fraud! I am contacting my bank to have this resolved to hopefully block any further charges.
I would like a full refund to my bank account for the year's worth of boxes that were shipped to me.
Hello Garbiela,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the Derma Wrinkle Cream and Eye Serum, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 03/08/2018 which you paid shipping and handling fees of $5.79 and $4.78. Your trial ended on 03/25/2018 01, in which we didn't receive any call from you thus, your account has been kept active.
We didn't receive any email from you requesting to cancel your account. You only called to cancel your account on 09/04/2019 and we have refunded you back $60.00 for each of products.
We do not normally do this but as a ONE time courtesy, we will be issuing you an additional refund of 25.20 and 27.50.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any other questions please contact our customer service department at 1-877-370-7015
Thank You
Like others who have posted comments here, I was sucked in by an endorsement from a well known personality on a news network that I watch daily. My understanding was that a 14 day trial would be shipped for the cost of shipping only. Nowhere did I read anything about being put on a monthly autoshipment plan once I ordered the 14 day trial. Exactly 6 days after I received the product, my debit card was charged $87.50. I called customer service and told them I had not even had the product a week and I was already being charged for a future shipment. I had not opened the box yet, so I requested an RMA number, as was stated as a requirement to return the product for a refund on their web site. When I asked the customer service rep for an RMA number, she had no idea what I was talking about. I had to explain to her what an RMA number is and she still didn't know anything about an RMA. I told her I wanted a refund asap and that I fully intended to send the product back unopened. Long story short, I never received an RMA number or a refund. All that happened was I was taken off of autoship so my card would not be charged again. I highly recommend that anyone who makes online purchases to have alerts set up from your credit card or bank account to notify you every time a charge has been authorized on your account so that things like this don't go on for months.
I just realized that my bank account was being charged every month by Gilmark who I was told is a parent company of Skin Allure Makeup WITHOUT MY CONSENT. I called Skin Allure and the gentleman on the phone was a rude young man who kept telling me I had to listen to understand what he was saying. I told him I received one order and immediately cancelled and I had a confirmation for the cancellation. I NEVER consented to this company just charging my account and I wanted a refund and nothing else to do with this company. I also told him he needs to listen that his arrogant attitude is the reason this company has so many bad reviews and I am not the only one that they have charged for products not received or ordered. I politely informed him that if the money they took without my permission isnt put back into my account I would take legal action.
Its *** XXXXX.
Thanks.
***
The address is listed in the 3rd paragraph of my e-mail! It is the return address on the box I received.
Skin Allure Brands
3201 W Hillsborough Ave 153201-3300
Tampa Fl 33684-9998
Thanks.
***
This is a complaint.
On Feb 13,2019, I read about the benefits of ElyraDermaCream Skin Care. Order number XXXXXXX. The internet info said Megan Markle owned the company and had several movie star pictures claiming they used the product. The printed paper for my order said shipping and handling was $5.79. There is nothing else saying anything about being charged any money.
I have been charged $87.50 on 3/3/2019. I did not authorize or approve the charge.
The address on the box is Skin Allure Brands 3201W. Hillsborough Ave-153201-3300 Tampa FL.33684-9998. There was a container of ELYRADERMA Anti-Aging Cream in the box with no paperwork.
This is fraud. I would appreciate your help. I am retired Navy and I am 72 years old. This company is putting out false information on the internet. Please help. I can be reached at XXX-XXX-XXXX.
Sincerely
Refund
Ms.
When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the Wrinkle Cream if you do not call to cancel and return the product.
https://www.avecreme-antiage.com/
https://www.avecreme-antiage.com/terms
Your trial started when you ordered the products on 2/13/2019 which you paid shipping and handling fees of $5.79. Your trial ended on 3/2/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 3/4/2019 and your account had been refunded a ONE TIME courtesy credit of $60 without being required to return the product.
We do not normally do this but as a ONE time courtesy we have refunded the account additional $27.50 today 4/18/2019, you should see a refund on your account within 3-5 business days.
If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
false advertising. once they get your credit card number they don;t stop the charges. Have called and cancelled several times. I am working with Citibank to right things. I have offered to return product which is unopened to no avail. They do not want product back just your money.
Modification/discontinuance of They should be put out of business. It is a fraud and theft company.
Ms.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account.
http://elyradermacream.com
Your trial started when you ordered the products on 11/30/2018 which you paid a shipping and handling fee of $5.79 (Elyra Wrinkle) and $4.78 (Elyra Eye) Your trial ended on 12/17/2018, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account when you called last 01/28/2019 and there has been no further charges on your account under ELYRA brands. You had also agreed for a full refund on the latest charge and $40/$40 ($80) on previous by the time you call to cancel and talk to our representative.
We want this matter resolved for you. We went ahead and refunded the remaining amount of $47.50 and $45.20 total of $92.70 without any more requiring you to return any products. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.
If you have any questions please call me at 8135188855. I'll be more than happy to assist you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not know if I accept the business response until I receive my statement from citibank on or about 4/17/2019. The business has consistently issued credits and negated those credits with additional charges.
Hello Ms.,
We understand where the confusion is coming from. Your billing statement may have been already printed out before the refunds were processed. Rest, assured that all charges on your account with us has been refunded.
If you have any questions, you may call me at 8135188855
The product is not worth the amount, I'm very dissatisfied.
unauthorized credit card charges under the assumption of free samples.
unauthorized credit card charges under the assumption of free samples. 11/16/2018, $87.50, Simplydermwrinkle net 877-251-3592 refer. # XXXXXXXXXXXXXXXXXXXXXXX. received UNAUTHORIZED package in mail.
canx & refund
Mr.,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the bottles if you do not call to cancel and return the product http://elyradermacream.com.
Your trial started when you ordered the products on 10/26/2018 which you paid a shipping and handling fee of $5.79 (Wrinkle Cream). Your trial ended on 11/12/2018, in which we didn't receive any call from
you thus, your account has been kept active.
We have cancelled your ELYRA Wrinkle account when you called last 12/23/2018 and there has been no further charges on your account under ELYRA DERMA CREME brands. You had also agreed to return the product(2nd shipment) minus restocking fee.We want this matter resolved for you. We have processed a partial refund of $35 to your account. And processed remainder refund of the amount $35.50.Please note that the refund will reflect back to your account in 5-10 business days depending on your banks processing time.If you have further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my
name is *** and I am here to help!
Purchased two items for $4.95from a Trial period w/o the knowledge that if we didn't return product within 14 days we would be charge 88.95 and 88.98.
We contacted the company once we saw two charges on our bank statement. when contacted them they told us that we agreed to the subscription because we did not contact them within the 14 day trial period. We told them we did not agree to it in the first place. They would not allow me to speak with a supervisor and I couldn't return the products for a full refund. I asked several times for a super visor and to no avail. They kept saying we agreed to the products. They did finally cancel my account.
I called again on 9/27/2018 to request address to return the products again. They said that we coudln't refund the products for a refund because of the conditions of the trial period.
I am requesting a full refund for both products, the Alluraluxe hydrating face cream and the mousturizing eye serum.
Hello!
When you order on our website you must agree to the terms and conditions which state that you will receive a 30 day supply of the product and you can test it out for 14 days for the cost of shipping and handling fee only. Before fully making your purchase you were asked if you agreed to the terms and conditions. Everything is stated on the terms and conditions.Your trial started on 07/11/18 in which you received a 30-day supply of the products, the trial ended on 07/29/18 without any cancellation hence the regular charges. On 07/29/18, you were officially enrolled to our monthly subscription, hence a month after, on 08/28/18 you were charged for another shipment.
https://skinallure-wrinkle.com/terms.html
But to meet you half way in resolving this case, the representative who assisted you on (09/08/18) the day called processed a refund of $65.00 off of each charge. And to return the full amount you were charged on 08/28/18 back to your account, we have processed a refund as of today 10/03/18 for the remainder $20.20 (eye serum) and $20.50 (wrinkle cream). You should see the refund in your account within 3-5 business days.
Thank you!
(The consumer indicated he/she DID NOT accept the response from the business.)
I looked at my bank account this week several times and we have NOT received any refunds of any amounts from this company. I do not accept this response from the business.
They did cancel the account when we asked back in early September, but no refunds at this time. They said that per the Free trial we agreed and wouldn't get a refund. So, no, I do not accept this response.
Our system shows the refund were successfully processed on 09/08/18 for $65.00 off of each charge and the remainder on 10/03/18 $20.20 and $22.50. We would require you to call us with your bank on the line so we can get a confirmation that the refunds were not received. We have to make sure to avoid processing double refunds.
Signed for a free trial of AlluraLuxe face cream products, but they charged me for more money that I did not signed for.
On June 7th Mi mom ***) signed for a free trial AllureLuxe products (moisturizing eye serum and hydrating face cream) that the advertising said that costs 4.95$ and 5.95$ and that's it. She payed with my card. She didn't subscribe to pay anything else. But they still charged to my card the next payments:
July 9: 79.97$ and 69.94$
July 20: 89.95$
July 21: 88.05$
August 2: 75$
August 8: 74.92$
August 21: 89.95$ and 88.05$
Total: 655.83$
We never accept or authorized these payments and when we signed up for the trial, nothing was said about any type of monthly subscription or future payments. It only referred to payments of $ 4.95 and $ 5.95.
Besides, this amount of money is ridiculous for the products received and we have not received any other product of the company.
Their advertising is just a scam and a way to charge money without your knowing it.
I really want the money back from the payments that I did not authorize them to make. I only authorize and sign for the payments of 4.95$ and 5.95$ for the 2 products that I received.
I want and I deserve the total refund of the payments that I did not authorize them to make (655.83$)
SkinAllure brands regrets to inform you; after thorough research, the customer listed under *** or *** does not have an account nor has been billed by our company.
Ordered a sample product and they subscribed to a monthly supply of face cream.
Ordered sample of face cream. It came in an unmarked box with NO order form, etc. When I saw a charge other than the sample fee on my credit card I called them and they said I signed up for a reoccurring charge of $87.50 for a monthly supply of their face cream. This is completely absurd! I never signed up for anything and there was absolutely no paperwork with the sample or any contact information for the company to ask questions, etc.
They would not issue a refund. All they would do is stop the charge from reoccurring. I told them I was calling my credit card company and the Revdex.com and the representative never offered to give me a refund.
Hello, When you order on our website you must agree to the terms and conditions which state that you will receive a 30 day supply of the product and you can test it out for 14 days for the cost of shipping and handling fee only, after 14 days + 4 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. The shipping and handling fee charges of the products are non-refundandable as per terms, before fully making your purchase you were asked if you agreed to the terms and conditions.
We are willing to provide a ONE TIME courtesy by refunding the charges partially. We can process a refund of 80% ($70.00) back to your account. We can process it upon the receipt of your acknowledgement to this email.
https://www.skinallure-wrinkle.com/terms.html
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello!
We have processed the refund of $70 back to your account, today - September 3, 2018. Thank you for your patience regarding this concern.
Have a good day!
Sends products without permission. Very difficult to get it canceled. Had to cancel my card to get it canceled.
Additional unrecognized billings on credit card
I signed up online for the free trial of AlluraDerm and the Eye Serum and paid for the shipping related to these products. I then began receiving additional billings on my credit card for those and Makeup-Aid at $9.95/mo., which I assumed was another company of Skin Allure. I contacted Skin Allure via email that I had not signed up for any additional recurring subscriptions, and to immediately cancel all subscriptions they had on file for me. The charges from Makeup-Aid started after Skin Allure had cancelled theirs. I also contacted my credit card company who has been reversing these charges as they are fraudulent. I am still being charged through Makeup-Aid.
Remove the subscription status and credit card information from their system immediately and notify me via email that they have done so and no further credit card charges will be sent through on my card.
Ms., your account status is cancelled since 10/19/2017 and there has been no further charges made on your account under skinallure brands.
Unfortunately Makeup-Aide is a different company and you will have to verify and confirm the charges with them.
(The consumer indicated he/she ACCEPTED the response from the business.)
Sending and billing unwanted products after being instructed to cancel order
Ordered product. Unsatisfactory. Did not reorder, but shipments kept coming. 2 Returned to sender. Spoke with company representative and requested cancellation of deliveries and refund 1/18. Thought matter had been resolved. Received product again on 3/8/18. Cancelled credit card of record
Refund for all products receive after cancellation phone call made 1/18/18
When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. All used products are non-returnable or refundable once past the 14-day trial period. The *** is made aware of all charges throughout the ordering process. Prior to fully purchasing customers must acknowledge the trial period time frame (14 days from date of order and 4 days for shipping, a total of 18 days), shipping charges (5.79 wrinkle cream and/or 4.87 eye serum per product), recurring charges ($87.50 wrinkle cream and/or $85.20 eye serum - unless offered a promotional price).
The trial started from the time you placed the order on 9/20/2017. Because your account was not cancelled, you were billed and shipped a new supply of the products every month thereafter. We have cancelled your account today 04/04/18. We follow a 30-day return/refund policy.If yo would we can offer you a 30 day refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company failed to cancel the order even though I called and asked them to do so. I received two more shipments after the call. At that point, I notified the Revdex.com and my credit card company.
No calls were recorded on our system from the customer regarding cancellation of the account. This customer has already spoken to and has filed a dispute/chargeback with his/her bank. Once we, SkinAllure brands receives a Dispute we are no longer available to process a refund to the customer since our account is frozen with the corresponding customer. The bank is the only one who can call and allow us access to approve a refund or not.
I signed up for free trial of eye and facial lotion last September (2017), and paid shipping and handling, but never wanted anything more. Company keeps sending more product every month and attempts to charge over $190.00 every month. We have had our Visa credit card block these charges and have sent product back to the company's mailing address, but they continue to send more product. We have not been able to reach company directly (no working phone number) or online to cancel. We also sent company a letter asking that they no longer send product and threatened to report them to the Revdex.com. Our credit card company did say they resolved it and are not paying the charges, but it is so annoying to continue to receive product I did not order. And we do not want to keep returning product as the post office charged us to send previous product back. I would really appreciate it if you can get Allure to stop sending product and attempting to charge us for that product. Sincerely
No further contact by the busi Allure stop sending me product and attempting to bill me over $190.00 per month.
Ms., When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. Your trial started when you order the products on 09/09/2017 and ended on 09/27/2017, in which we didnt receive any call from you thus why your account has been kept active.
We have cancelled your account effective today, 04/05/2018 to avoid any further charges and shipments on your account. As a ONE TIME courtesy we can credit you back the latest month charge for each product all you have to do is send back 1 bottle of each prodcut. Let us know so we can process a Return Authorization for you and process the refund as well or you can directly reach our customer support at 877-239-1206 so they can process those for you and we can assist you better. Thank You!
***
***
email support: ***@***.com
24/7 support:
I too signed up for a trial sample of alluraderm, partly because they used *** name. I thought it was her product. I did not expect to receive this product again. I wouldn't have ordered it, but was charged a lot of money that I can't afford. As for as the product, I think a drug store product is much better. It seems to be mostly water or too liquidy to do much good.
Upon submitting a free trial request I identified an unknown charge to my account for 87.50. I have gotten 3 unauthorized packages & 3 charges of 87.5
As noted above I submitted a free trial request, I assumed it was from this request that I found an unidentified charge of 87.5 on my account. I had already discarded the package so just assumed I would take that as a lesson learned. In the meantime I have received two more packages with the exact unidentified charge of 87.50. This is when I searched your site and found the details regarding unauthorized submission to a subscription. I plan to contact the company first thing in the morning, I'll up date my results to this submission following that encounter.
I prefer to have charges returned considering this was a free trial submission no authorization for a subscription.
Hello Ms., I can process a ONE time refund of $87.50 for the charge on 12/26/17, no need to return any unused product/you may keep the product you were sent on 12/26/17. Once I process the refund, you should see a refund in your account within 3-5 business days. Please let me know if this is what you would like? If you have any further questions or concerns please feel free to call me directly at 813-563-4265 my name is Jesse and I am here to help!
This company provided false advertisement and fake celebrity endorsements for its products. I signed up for samples as offered online and paid for postage. A month later, $87 was charged on my credit card for the product shipped and $2 of client assistance (what assistance??). I called the company. The customer service rep's name is Zeus ( Can this be a real name?). After being on hold for over 40 mins, they finally agreed to refund the full amount. Never again! Do not be fooled. Revdex.com please shut down this business.
I sign for a free trial of a product and later they start to charge an unauthorized charges to my credit card.
On September 2017 I signed for a free trial to received a free test of AlluraDerm Anti Wrinkie Soluttion. After the first test they continue sending the product and charge to my credit card. I was not informed by them about these charges. Since September 2017 until 12/30/17, I have this product three time and they have made three charges to my Master credit card. The charges are the on 12/17/17, $87.50, GEWRINKCRAE LAND O LAFES FL, 12/27/17, $85.20 SIDESTE*ALL, 12/27/17, $87.50 , SIDESTE*ALL
Stop the charges to my credit card.
Hello Ms., I have cancelled your account as of today 01/14/18. You can be assured there will be no further billing or shipping for your account. I can process an RMA (Return Merchandise Authorization) for the products you were billed/shipped on 12/27/17. You can ship it back to us, once we receive unused products that's the time a refund is processed. Please let me know if this is what you would like? If you have any further questions or concerns please feel free to call me directly at *** my name is Jesse and I am here to help!
(The consumer indicated he/she ACCEPTED the response from the business.)
The company informed me that they will stop the charges to my credit card.
I AM RECEIVING MULTIPLE PACKAGES I NO LONGER WANT THE PRODUCT. WANT TO RETURN THE PRODUCTS AND GET A REFUND.
11/13/17, ORDER 534648, REF 8200194, ALLLURADERM ADVANCED EYE 8 AND ALLURADERM ANTI-WRINKLE 8
RETURN PRODUCT AND GET REFUND
Hello Ms ***, A CSR have cancelled your account and processed a courtesy refund of $30.00 each for the charges on 11/12/17 plus a partial refund of $40.00 each for the charges on 12/12/17. Once we receive the unused products back we will be able to process the remainder refund (WRINKLE: $47.50) and (EYE CREAM: $45.20). Please let me know if this is what you would like? If you have any further questions or concerns please feel free to call me directly at 813-563-4265 my name is Jesse and I am here to help!