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Address: PO Box 500, North York, Ontario, Canada, M3J 0J8
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Address: PO Box 500, North York, Ontario, Canada, M3J 0J8
Phone: |
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Add contact information for Skin Balance
I ordered some wrinkle cream from skinbalance.com for $3.95 plus shipping us funds.I received three products one from skinbalance.com for $144.90 us funds another product from tryskinadvance.com for $139.80 us funds and another from smoothbeutifulskin at $99.95 us funds. this is a far cry from $3.95 us funds. I called the phone numbers that was provided from my *** bill and the said that they do not take returns from Canada back to the USA. I have now been shipped another complete order again and the are going to charge me another $500.00+ for another order that I didn't order. In the advertisement on line nothing was said about any contracts or other products except the one for $3.95. This company needs to stop this scam and return the funds.
Thank You
I would like a full refund for all the funds that they charged to my ***.
Customer information: ***
Company Name: Final Skinacre/ Skin Flow
Refer To: Complaint# ***
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. ***, placed an online order on 9/03/2017 for a trial period of our Final Skincare and Skin Flow. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful unless the customer checks this box and selects to submit the order.
We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of 14 days from the date of order, as specified by our terms and conditions. Our terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every 30 days from initial order date and sent a fresh one month supply until cancelled.
We state, in our terms and conditions, that the all sales are final.
We did not receive any such cancellation request for these trials within the trial period and consequently *** was charged for the product received. As of 12/16/2017 as a courtesy we have refunded the amount of $284.70 for the most recent charges to the customers account. Please allow 7-10 days for processing. If the customer does not receive the refund within the allotted time frame please fax a copy of the billing statement to *** for further correspondence.
We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
When I ordered this product for 3.95 it was a trial for the one product not three and had no box to click on for terms. All I had to do was fill out my name, address and *** number that's all agreeing to pay only 3.95 us. I would have never spent 384.65 US for a sample product and have the product still being delivered monthly. I was not sent a billing statement with the product so I thought the bill would be only 3.95 us until my *** bill came. I was only charged directly to my *** by 3 different product companies. When I called the company to complain the lady was short and didn't want to do anything about what I was complaining about until I got *** involved and now it sound like they are returning some of the second bill only. I believe that this company has several different sites on the internet.
Thank You ***.
I ordered a trial skin product, ostensibly for the cost of postage. The product arrived without issue. However, my credit card statement arrived with a charge of almost 400.00. There was no explanation,no return address, no company name no phone number to call. Then I received a second shipment and another $400.00 charge. When I finally located the company, I was told I had agreed to the transactions by agreeing to terms and conditions. I do not recall ever seeing terms and conditions let alone ageeing to them. I have no copy of anything. I was told that company policy did not allow refunds.
Product_Or_Service: Skin product
Order_Number:
Refund I feel I was consciously misled, whatever my actions might have been. I would never have agreed to such outrageous costs. I would expect a complete refund to resolve this very unpleasant incident.
Customer information: ***
Company Name: Final Skincare/ Skin Flow
Refer To: Complaint# ***
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. ***, placed an online order on 9/19/2017 for a trial period of our Final Skincare and Skin Flow. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful unless the customer checks this box and selects to submit the order.
We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of 14 days from the date of order, as specified by our terms and conditions. Our terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every 30 days from initial order date and sent a fresh one month supply until cancelled.
We state, in our terms and conditions, that the all sales are final.
We did not receive any such cancellation request for these trials within the trial period and consequently *** was charged for the products received. On 11/30/2017, as a courtesy we have refunded the amount of $288.43 for the most recent charges to the customers account. Please allow 7-10 days for processing. If the customer does not see the refund within the allotted time frame please fax a copy of the billing statement to 1-855-853-1245 for further correspondence.
We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at 800-305-8310.
Good morning. I would like to file a complaint against a company I believe is named Skin Balance. That is the name on the products. I have very little information about this company due to the fact that they change their name when they bill me every time. I ordered a 'free trial' serum and skin moisturizer from my phone (so no receipt) and was only supposed to pay for the shipping. In total that was approximately $7.00. I received the product. They then sent me another two boxes, with the same products in them the following month. Same thing this month. They have charged my credit card a total of $747.18! I sent back the other two shipments and have receipts from *** that they shipped them back to an address in Toronto. I did not open the boxes. I will attach those receipts, as well as my credit card bill with the numerous company names they charged me from. Please let me know as soon as possible what my next steps are!!
I would appreciate the $747.18 refunded. I to my knowledge, only agreed to the pay for the shipping of the 'free trial sample', which was approximately $7.00. There was no indication that my credit card would further be charged in any of the advertising, as I read it all!! I have shipped the unopened product in boxes back to the address in Toronto and it has been received & signed for. I sent the receipts in my original email.
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. ***, placed an online order on 7/21/2017 for a trial period of our Skin Balance and Advanced Skin. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful unless the customer checks this box and selects to submit the order.
We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of 14 days from the date of order, as specified by our terms and conditions. Our terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every 30 days from initial order date and sent a fresh one month supply until cancelled. We state, in our terms and conditions, that the all sales are final.
We did not receive any such cancellation request for these trials within the trial period and consequently *** was charged for the product received. As of 11/06/2017 as a courtesy we have refunded the amount of $140.99 for the most recent charge of Advanced Skin to the customers account. Please allow 7-10 days for processing. Additionally, we will be mailing a paper check to the shipping address on file in the amount of $147.44 for the most recent charge of Skin Balance. Please allow 7-10 business days to receive.
We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at
(The consumer indicated he/she DID NOT accept the response from the business.)
I read contracts daily for my job. Nowhere on there did it say your credit card will be billed twice a month for a different product name each time. The charges for two months came to $747.00. There is no chance I agreed to that. When I order a product online, it is, as with any *** purchase/transaction, expected to be a ONE TIME ONLY TRANSACTION. There is no way your company is permitted to keep charging my credit card for a different product name each time. Please refund all my funds ($747.00), as you have received all of the product returned (with signatures) except the original trial sample. Which is ALL I agreed to pay for. Do the right thing.
(The consumer indicated he/she DID NOT accept the response from the business.)
If customer service was important to your company, you wouldn't bury all of your "terms" where no one can see them. You clearly are a company that is just interested in *** people, as you have received all of the product back in the original boxes unopened and still won't refund money. I have never received any product that I have purchased online that doesn't have some type of money back guarantee. Furthermore, no where in your terms does it explain that your credit card will be charged for different product names, nor does it explain how much the product costs. I find your answers to be unsatisfactory and will do anything in my power to get the word out about your shady "policies" & business practices to prevent you from making money from any other unsuspecting consumer. As with all online credit card purchases, the purchaser expects a ONE TIME ONLY TRANSACTION. I fail to understand how you created a loop hole allowing your company to keep charging my credit card.
Customer information: ***
Company Name: Skin Balance/ Advanced Skin
Refer To: Complaint# ***
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. ***, placed an online order on 7/21/2017 for a trial period of our Skin Balance and Advanced Skin. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful unless the customer checks this box and selects to submit the order.
We do send a (30) day supply of the products (each) to the customer to be used within the allotted trial period of 14 days from the date of order, as specified by our terms and conditions. Our terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply sent initially, and will be charged every 30 days from initial order date and sent a fresh one month supply until cancelled.
We state, in our terms and conditions, that the all sales are final.
We did not receive any such cancellation request for these trials within the trial period and consequently *** was charged for the product received. As of 11/06/2017 as a courtesy we have refunded the amount of $140.99 for the most recent charge of Advanced Skin to the customers account. Please allow 7-10 days for processing. Furthermore, we are unable to electronically process a refund for the most recent transaction for Skin Balance in the amount of $147.44, there fore the customer must further dispute the charge. No additional credit is owed at this time as the customer was provided proper documentation at the time of the order stating that he/she would be responsible for any charges that occur if the trial/furture shipments are not cancelled within 14 days of the initial order date. Again, no order can be submitted without agreement to these terms. The customer agreed to the terms and conditions at the time of the order by checking a box indicating that they have read, understand and agree to said terms and conditions of the trial offer.
We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at