Skin Care & Co

Initial Business Response / [redacted] (1000, 10, 2016/05/10) */ [redacted] visited our store and bought some products from us which unfortunately resulted with a bad reaction on her faceOur policy is " all sales are final , exchange only within days" as it says on the receipt, we also have a sign in the store that says " all sales are final, exchange only within days"Our first mission is to keep our customers happy and satisfied, therefore if customer is unhappy with the products that he/she bought we will exchange the productsIf the customer had a bad reaction from our product they will get a refund after showing a proof from a case related physicianCustomer wrote in her complain that she has called several times but she got no answer, customer also wrote in her complain that she eventually got an hold of a woman at customer service and she was very nastyWe never got any calls or massages from Mrs [redacted] and never spoke with her beforeI contacted her today after I saw the complainPer my conversation with Mrs [redacted] today, we agreed on that she will e-mail me a letter from her eye doctor and the money will be refunded back to herShe also agreed on removing the complain from the Revdex.com Thank You [redacted] Customer Service Manager Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/05/27) */ At the moment Skin Care and I are trying to resolve our differences We have agreed that as soon as I receive a letter from my eye doctor saying that I am allergic to their products, Skin Care will refund my money in the amount of $Once that is done, I would like to remove the complaint from their business [redacted] Final Consumer Response / [redacted] (2000, 20, 2016/06/13) */

Initial Business Response /* (1000, 10, 2016/05/10) */
*** *** visited our store and bought some products from us which unfortunately resulted with a bad reaction on her faceOur policy is " all sales are final , exchange only within days" as it says on the receipt, we also have a sign in
the store that says " all sales are final, exchange only within days"Our first mission is to keep our customers happy and satisfied, therefore if customer is unhappy with the products that he/she bought we will exchange the productsIf the customer had a bad reaction from our product they will get a refund after showing a proof from a case related physicianCustomer wrote in her complain that she has called several times but she got no answer, customer also wrote in her complain that she eventually got an hold of a woman at customer service and she was very nastyWe never got any calls or massages from Mrs*** and never spoke with her beforeI contacted her today after I saw the complainPer my conversation with Mrs*** today, we agreed on that she will e-mail me a letter from her eye doctor and the money will be refunded back to herShe also agreed on removing the complain from the Revdex.com
Thank You
***
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 17, 2016/05/27) */
At the moment Skin Care and I are trying to resolve our differences
We have agreed that as soon as I receive a letter from my eye doctor saying that I am allergic to their products, Skin Care will refund my money in the amount of $Once that is done, I would like to remove the complaint from their business
*** ***
Final Consumer Response /* (2000, 20, 2016/06/13) */