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Skin Deep Formulations

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Skin Deep Formulations Reviews (2)

This complaint was attempted to be resolved by members of our teamAll four member had difficulty in communicating with the individual who had committed in registering in our training due to aggressionWe requested on several times to try and resolve this matter with a positive respectful approachThe customer cancelled from our course and was offered to rebook into another courseIt was our understanding the customer wanted to book for another date so we did so in another locationCourse material was sent out to the customer that is propitiatory copy righted materialThe courses have limited space due to the hands on instruction and last min cancellation do not give us the opportunity to fill those seatsWe did speak with the student [redacted] to try and resolve this matterEach time we spoke to the student it was not a positive compromise for both parties over the phoneWe later followed up with an email and asked the student after offering our solution to provide us with her suggestion of resolution, we did not hear back by email from the student nor her suggestion of resolutionThe student then contacted our partnered company in the United States and communicated, it was there suggestion to give a refund in the amount the student had communicated she would accept to end this matterThe student suggested she would accept a 30% deduction in a refundWe followed up with an email stating that all though we do not offer cash refunds as students are offered to attend the course on any follow dates we have available, we would offer a partial refund for this circumstance upon having the course material returned to usWe have not heard back from the student if she will be returning the course material for a 70% refundIf the material is not returned no refund will be considered due to the fact this material would give benefit to any students in learning the skill for their own purposesThe course material is considered a purchase and is a portion of the training feeThis material that was received by the student is a manual and DVD copy righted by our partnered US CompanyThe cost of shipping the course material, shipping of student kits to training locations, administrative assistance, and not being able to fill the seat of the course cancelled has been a loss to our companyIt is most policies of most companies that before any refund is offered the purchase material is returned undamaged and unopened If the student choses not to return the information provided to her prior to the course, this will be considered a purchase We will be moving forward making sure all future students are clear that when they receive the course information they are committed to the course upon receiving the materialWe were not asked what our return policy from the student and any prior student that had to cancel for emergency situation attended a later dateThis cancellation was not an emergency situationOur company tried to communicate by email and telephone with no responseWe were told by the student that neither of the contact methods we were given were working but not contact by the student to make us aware of this or provide additional contact informationThis resulted in a second course date being cancelled due to mis or lack of communicationIn conclusion we have offered the student to attend a future date of the course, or with exception to our no return policy give her a 70% refund upon the return of the course material and feel this is a compromise and in good faithOur partnered company in the United States and ourselves have attempted to move forward with resolution and wait for reply of the customerThank-you

This complaint was attempted to be resolved by 4 members of our team. All four member had difficulty in communicating with the individual who had committed in registering in our training due to aggression. We requested on several times to try and resolve this matter with a positive respectful...

approach. The customer cancelled from our course and was offered to rebook into another course. It was our understanding the customer wanted to book for another date so we did so in another location. Course material was sent out to the customer that is propitiatory copy righted material. The courses have limited space due to the hands on instruction and last min cancellation do not give us the opportunity to fill those seats. We did speak with the student [redacted] to try and resolve this matter. Each time we spoke to the student it was not a positive compromise for both parties over the phone. We later followed up with an email and asked the student after offering our solution to provide us with her suggestion of resolution, we did not hear back by email from the student nor her suggestion of resolution. The student then contacted our partnered company in the United States and communicated, it was there suggestion to give a refund in the amount the student had communicated she would accept to end this matter. The student suggested she would accept a 30% deduction in a refund. We followed up with an email stating that all though we do not offer cash refunds as students are offered to attend the course on any follow dates we have available, we would offer a partial refund for this circumstance upon having the course material returned to us. We have not heard back from the student if she will be returning the course material for a 70% refund. If the material is not returned no refund will be considered due to the fact this material would give benefit to any students in learning the skill for their own purposes. The course material is considered a purchase and is a portion of the training fee. This material that was received by the student is a manual and DVD copy righted by our partnered US Company. The cost of shipping the course material, shipping of student kits to training locations, administrative assistance, and not being able to fill the seat of the course cancelled has been a loss to our company. It is most policies of most companies that before any refund is offered the purchase material is returned undamaged and unopened.  If the student choses not to return the information provided to her prior to the course, this will be considered a purchase.  We will be moving forward making sure all future students are clear that when they receive the course information they are committed to the course upon receiving the material. We were not asked what our return policy from the student and any prior student that had to cancel for emergency situation attended a later date. This cancellation was not an emergency situation. Our company tried to communicate by email and telephone with no response. We were told by the student that neither of the contact methods we were given were working but not contact by the student to make us aware of this or provide additional contact information. This resulted in a second course date being cancelled due to mis or lack of communication. In conclusion we have offered the student to attend a future date of the course, or with exception to our no return policy give her a 70% refund upon the return of the course material and feel this is a compromise and in good faith. Our partnered company in the United States and ourselves have attempted to move forward with resolution and wait for reply of the customer. Thank-you.

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