Skin-Etc, Inc Reviews (4)
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Address: 715 Commerce St, Southlake, Texas, United States, 76092-9116
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Address: 715 Commerce St, Southlake, Texas, United States, 76092-9116
Phone: |
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Web: |
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Add contact information for Skin-Etc, Inc
A full refund was issued to customer's credit card on March 27,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413418, and find that this resolution is satisfactory to me.
Regards,
Gary ***
The issue with this customer’s complaint was taken care of on August 2nd, 2017. GloTherapeutics was in the process of re-packaging their entire product line and therefore, we were not able to replace the vitamin C product for her. On July 18th we emailed the customer asking her to let us know...
what product she would like to take to replace the defective product. On August 2nd we tried to call her since we haven’t heard from her and the lady who answered the phone hung up on us. The second call we made went straight to her voicemail. We then manually issued a full credit for the gloTherapeutics 15% Vitamin C to her Discover card ending in 4113.
Someone used Mr. [redacted]’s credit card fraudulently to place an order with Skin-Etc. Luckily we got suspicious and cancelled the order. We called Mr. [redacted] this afternoon to assure him that his card was never charged.