Skin Logistics

MrCooper,We recently received your complaint# [redacted] from the Better BusinessBureau regarding your Skin Logic accountI apologize but I am not able to assistyou with any orders you made with any companies other than oursWe takecomplaints very seriously and we hope this response will provide you withadditional informationAccording to our records, we received your order on April22, 2015.The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order in whichyou could cancel your account to avoid further chargesThe following wasdisplayed directly next to where you entered your credit card information:By clicking the "Rush My Tria In button, you represent that you are at leasteighteen {18} years of age and have read and agreed to the Terms and Conditionsand Privacy PolicyUpon placing your order today you'll be shipped a daysupply of Skin Logic {Just Pay S&H of $4.95}Ifyou feel Skin Logic is not for you, cancel within days from today to avoid thepurchase fee of $and enrollment in the auto-shipment program whichsends you month supply every days starting days after your trial period atthe low price of $per monthYou will be charged on thesame card provided todayFor further information or to cancel anytime, call {888}959-Please note that prepaid credit cards are not acceptedPlease use avalid Visa, Mastercard, or Discover credit card or debit card when purchasing.When you ordered the product you also checked a box indicating that you agreedto the terms of the offerWhen a customer checks that box we must assume thatthey have actually read what they are agreeing toIf there was any confusion withthe terms you could have called our customer service team and they would havebeen happy to assist you.Please note that we do not offer samplesWe offer trial periods and shippingcharges are not refundableWe do not cover return shipping costs.Since we did not hear from you during your trial period, you were charged $89.95on May 6, 2015.Your account has been canceled and you have not received any shipments orcharges since then.Your RMA number needs to be written on the outside of the shipping packagebefore you return your shipmentYour product must be received back by July 4,in order to receive a refund.Your RMA number is: [redacted] You may return your shipment to:Skin Logic ReturnsP.OBox 25380Santa Ana, CA 92799Thank you,Victoria BrownCustomer Care Team

Case resolved. I received a full refund. Thanks.*** ***

Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Skin Optics on a day trial basis back on 07/20/and paid the shipping and handling fee of $The trial expired on 08/03/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer had contacted our Customer Service on 08/14/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 75% courtesy refund $for the Skin Optics which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Skin Optics charged on 08/03/2016.Here is the refund confirmation:$Trans ID:*** dated 10/06/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: (888) 612-8019Email: [email protected]

MrCooper,We recently received your complaint# *** from the Better BusinessBureau regarding your Skin Logic accountI apologize but I am not able to assistyou with any orders you made with any companies other than oursWe takecomplaints very seriously and we hope this
response will provide you withadditional informationAccording to our records, we received your order on April22, 2015.The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order in whichyou could cancel your account to avoid further chargesThe following wasdisplayed directly next to where you entered your credit card information:By clicking the "Rush My Tria In button, you represent that you are at leasteighteen {18} years of age and have read and agreed to the Terms and Conditionsand Privacy PolicyUpon placing your order today you'll be shipped a daysupply of Skin Logic {Just Pay S&H of $4.95}Ifyou feel Skin Logic is not for you, cancel within days from today to avoid thepurchase fee of $and enrollment in the auto-shipment program whichsends you month supply every days starting days after your trial period atthe low price of $per monthYou will be charged on thesame card provided todayFor further information or to cancel anytime, call {888}959-Please note that prepaid credit cards are not acceptedPlease use avalid Visa, Mastercard, or Discover credit card or debit card when purchasing.When you ordered the product you also checked a box indicating that you agreedto the terms of the offerWhen a customer checks that box we must assume thatthey have actually read what they are agreeing toIf there was any confusion withthe terms you could have called our customer service team and they would havebeen happy to assist you.Please note that we do not offer samplesWe offer trial periods and shippingcharges are not refundableWe do not cover return shipping costs.Since we did not hear from you during your trial period, you were charged $89.95on May 6, 2015.Your account has been canceled and you have not received any shipments orcharges since then.Your RMA number needs to be written on the outside of the shipping packagebefore you return your shipmentYour product must be received back by July 4,in order to receive a refund.Your RMA number is: ***You may return your shipment to:Skin Logic ReturnsP.OBox 25380Santa Ana, CA 92799Thank you,Victoria BrownCustomer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number:***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Skin Optics on a day trial basis back on 07/20/and paid the shipping and handling fee of $The trial expired on 08/03/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer had contacted our Customer Service on 08/14/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 75% courtesy refund $for the Skin Optics which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $for the Skin Optics charged on 08/03/2016.Here is the refund confirmation:$Trans ID:*** dated 10/06/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin OpticsToll Free Customer Care: (888) 612-8019Email: [email protected]

This company is a SCAM! And they can get away with it because most honest people don't READ CAREFULLY the legalese before ordering. ( a $90 lesson for me!) You are not paying $4.95 for a sample. You are paying $4.95 for shipping and then you WILL be charged $89.95 (for the joke size trial ) on your card exactly 14 days after the ORDERING date ( not after receiving it, which was about a 5 days after ordering.) So that leaves you 9 days to try product AND CANCEL!! I wish I could have come up with this money making , totally legal scam,,, but , oh yeah,,, I have an ethical code.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Skin Care and the Eye Serum) on a 14 day trial basis back on 10/16/2016 and paid the shipping and handling fees of $5.95and $4.95.The trial expired on 10/30/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/30/2016 $89.95 for the Skin Care and $86.95 for the Eye Serum.Customer contacted our Customer Service on 11/03/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 10/30/2016 $89.95 for the Skin Care and $86.95 for the Eye Serum.for any misunderstanding when placing the order.Here are the refund confirmations:Refunded - $86.95 Trans-ID: [redacted]Refunded - $89.95 Trans-ID: [redacted]Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Mr. Cooper,We recently received your complaint# [redacted] from the Better BusinessBureau regarding your Skin Logic account. I apologize but I am not able to assistyou with any orders you made with any companies other than ours. We takecomplaints very seriously and we hope this response will provide...

you withadditional information. According to our records, we received your order on April22, 2015.The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order in whichyou could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information:By clicking the "Rush My Tria In button, you represent that you are at leasteighteen {18} years of age and have read and agreed to the Terms and Conditionsand Privacy Policy. Upon placing your order today you'll be shipped a 30 daysupply of Skin Logic {Just Pay S&H of $4.95}. Ifyou feel Skin Logic is not for you, cancel within 14 days from today to avoid thepurchase fee of $89.95 and enrollment in the auto-shipment program whichsends you 1 month supply every 30 days starting 30 days after your trial period atthe low price of $89.95 {+4.95 shipping} per month. You will be charged on thesame card provided today. For further information or to cancel anytime, call {888}959-6072. Please note that prepaid credit cards are not accepted. Please use avalid Visa, Mastercard, or Discover credit card or debit card when purchasing.When you ordered the product you also checked a box indicating that you agreedto the terms of the offer. When a customer checks that box we must assume thatthey have actually read what they are agreeing to. If there was any confusion withthe terms you could have called our customer service team and they would havebeen happy to assist you.Please note that we do not offer samples. We offer trial periods and shippingcharges are not refundable. We do not cover return shipping costs.Since we did not hear from you during your trial period, you were charged $89.95on May 6, 2015.Your account has been canceled and you have not received any shipments orcharges since then.Your RMA number needs to be written on the outside of the shipping packagebefore you return your shipment. Your product must be received back by July 4,2015 in order to receive a refund.Your RMA number is: [redacted]You may return your shipment to:Skin Logic ReturnsP.O. Box 25380Santa Ana, CA 92799Thank you,Victoria BrownCustomer Care Team

This company does not even get a star. THEY ARE A SCAM AND SHOULD BE A SHAMED OF THEM SELF. I HAVE HAD THE SAME EXPERIENCE AS THE OTHERS. I DO HOPE AND PRAY THAT SOMEBODY STOPS THEM. THEY SHOULD BE ALL THROWN IN JAIL

This company is a SCAM! And they can get away with it because most honest people don't READ CAREFULLY the legalese before ordering. ( a $90 lesson for me!) You are not paying $4.95 for a sample. You are paying $4.95 for shipping and then you WILL be charged $89.95 (for the joke size trial ) on your card exactly 14 days after the ORDERING date ( not after receiving it, which was about a 5 days after ordering.) So that leaves you 9 days to try product AND CANCEL!! I wish I could have come up with this money making , totally legal scam,,, but , oh yeah,,, I have an ethical code.

Review: This was a free trial offer. I called to cancel my account and get a refund for a product returned and they have refused to return my money if I return the product.

At first they were going to cancel my account and gave me a confirmation number and only refund 75% of my money if I returned the product. I asked for a manager and he said since I did not accept the first offer that they would not cancel my account or refund my money and there would be a new shipment going out this week for another $87.

I have cancelled my credit card but he said that they could still charge me.

He eventually hung up on me.

They are charging me $87.00 for a product that I don't want and am returning to them. They said I could send it back if I wanted but I would not get my money back.Desired Settlement: I want my money refunded for the product that I am returning.

Review: They withdrew $89.95 out of my checking without my approval. I called them and they offered me a 50%refund, which I turned down. The reviews show they have scam others.Desired Settlement: Credit my bank account.

Business

Response:

Mr. Cooper,We recently received your complaint# [redacted] from the Better BusinessBureau regarding your Skin Logic account. I apologize but I am not able to assistyou with any orders you made with any companies other than ours. We takecomplaints very seriously and we hope this response will provide you withadditional information. According to our records, we received your order on April22, 2015.The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order in whichyou could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information:By clicking the "Rush My Tria In button, you represent that you are at leasteighteen {18} years of age and have read and agreed to the Terms and Conditionsand Privacy Policy. Upon placing your order today you'll be shipped a 30 daysupply of Skin Logic {Just Pay S&H of $4.95}. Ifyou feel Skin Logic is not for you, cancel within 14 days from today to avoid thepurchase fee of $89.95 and enrollment in the auto-shipment program whichsends you 1 month supply every 30 days starting 30 days after your trial period atthe low price of $89.95 {+4.95 shipping} per month. You will be charged on thesame card provided today. For further information or to cancel anytime, call {888}959-6072. Please note that prepaid credit cards are not accepted. Please use avalid Visa, Mastercard, or Discover credit card or debit card when purchasing.When you ordered the product you also checked a box indicating that you agreedto the terms of the offer. When a customer checks that box we must assume thatthey have actually read what they are agreeing to. If there was any confusion withthe terms you could have called our customer service team and they would havebeen happy to assist you.Please note that we do not offer samples. We offer trial periods and shippingcharges are not refundable. We do not cover return shipping costs.Since we did not hear from you during your trial period, you were charged $89.95on May 6, 2015.Your account has been canceled and you have not received any shipments orcharges since then.Your RMA number needs to be written on the outside of the shipping packagebefore you return your shipment. Your product must be received back by July 4,2015 in order to receive a refund.Your RMA number is: [redacted]You may return your shipment to:Skin Logic ReturnsP.O. Box 25380Santa Ana, CA 92799Thank you,Victoria BrownCustomer Care Team