Skin Novela

Before customers commit to the day free trial, they are required to read the terms and conditions clearly explaining that if they do not cancel their trial within days of the order, they will be charged for the full product price and will remain enrolled on a monthly subscription to receive product, until they cancel Customers are required to check the T&C's box, confirming that they have been read & agree to Terms & Conditions, before the purchase is permitted Our Company’s websites contain fully compliant and explicit terms & conditions on all pages & footer links of our websitesAdditionally customer service phone numbers & emails are provided on the product labelsCustomer’s are also provided on their credit card statement transactions and are emailed confirmation receipts containing our Customer Service phone number & emailThis ensures customers can always reach a live agent via multiple channels & sourcesUnfortunately the customer did not contact us prior to the dispute for assistance, which resulted in the customer’s account being flagged as a chargeback,which we are unable to refund.We apologize for any inconvenience and appreciate your understanding

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our products the Skin Cream and the Eye Serum on a day trial basis back on 06/16/and paid the shipping and handling fees of $and $The trial expired on 06/30/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/30/$for the Skin Cream and $for the Eye Serum.Customer had contacted our Customer Service on 07/05/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Our Customer Service also issued a courtesy refund $for the Skin Cream and $for the Eye Serum,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Skin Cream and $for the Eye Serum.Here are the refund confirmations:$Trans ID: [redacted] dated 08/15/$Trans ID: [redacted] dated 08/15/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin NovelaEmail: [email protected] Free Number: 888-978-

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Cream and Serum on a day trial basis back on 06/21/and paid the shipping and handling fees of $and $The trial expired on 07/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/05/$for the Cream and $for the SerumCustomer contacted our Customer Service on 07/13/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charge on 07/05/2017,$for the Cream and $for the Serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 07/27/$Trans ID: [redacted] dated 07/27/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin NovelaEmail: [email protected] Free Number: 888-978-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
My
complaint with Skin Novela is complete.Please close the above case file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/03/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/17/$for the Skin Cream and $for the Eye Cream.Due to no cancellation the autoship program took effectThe following month on 06/17/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Cream.Customer contacted our Customer Service on 06/19/and requested for the subscription to be cancelled, which we did.We also provided refunds for the charges on 06/17/2017,$for the Skin Cream and $for the Eye Cream However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have provided refunds for the charges on 05/17/for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 07/01/2017. $Trans ID:*** dated 07/01/2017. $Trans ID:*** dated 08/16/2017. $Trans ID:*** dated 08/16/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin NovelaEmail: [email protected] Free Number: 888-978-

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our Skin Cream and Eye Serum products on a day trial basis back on 09/04/and paid the shipping and handling fees of $and $4.95.The trial expired on 09/18/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/18/$for the Skin Cream and $for the Eye Serum.Due to the auto ship program the following month on 10/18/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Serum.Customer had contacted our Customer Service on 10/24/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer also requested a refund,our Customer Service offered the customer a courtesy refund,$for the Skin Cream and $for the Eye Serum which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds, $for the Skin Cream and $for the Eye Serum charged on 10/18/2017.Here are the refund confirmations:$Trans ID:*** dated 11/07/ $62.47Trans ID:*** dated 11/07/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Cream and Serum on a 14 day trial basis back on 04/27/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 05/11/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/11/2017 $89.95 for the Cream and $86.95 for the Serum.Due to no cancellation the autoship program took effect.The following month on 06/11/2017 the customer was charged for new shipments,$94.90 for the Cream and $92.90 for the Serum,however the $92.90 for the Serum was declined,which cancelled the auto ship for the Serum.The following month on 07/11/2017 the customer was charged $94.90 for a new shipment of Cream.Customer contacted our Customer Service on 07/11/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the following  refunds,$89.95 for the Cream charged on 05/11/2017,$86.95 for the Serum charged on 05/11/2017, $94.90 for the Cream charged on 06/11/2017, and $94.90 for the Cream charged on 07/11/2017 for any misunderstanding when placing the order. Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 07/25/2017.      $86.95 Trans ID:[redacted] dated 07/25/2017.$94.90 Trans ID:[redacted] dated 07/25/2017.      $94.90 Trans ID:[redacted] dated 07/25/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Cream and Serum on a 14 day trial basis back on 06/21/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 07/05/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/05/2017 $89.95 for the Cream and $86.95 for the Serum. Customer contacted our Customer Service on 07/13/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charge on 07/05/2017,$89.95 for the Cream and $86.95 for the Serum for any misunderstanding when placing the order. Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 07/27/2017. $86.95 Trans ID:[redacted] dated 07/27/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin NovelaEmail: [email protected] Free Number: 888-978-3976

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our products the Skin Cream and the Eye Serum on a 14 day trial basis back on 06/16/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 06/30/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/30/2017 $89.95 for the Skin Cream and $86.95 for the Eye Serum.Customer had contacted our Customer Service on 07/05/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Our Customer Service also issued a courtesy refund $44.97 for the Skin Cream and $43.47 for the Eye Serum,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $44.98 for the Skin Cream and $43.48 for the Eye Serum.Here are the refund confirmations:$44.98 Trans ID:[redacted] dated 08/15/2017. $43.48 Trans ID:[redacted] dated 08/15/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Skin NovelaEmail: [email protected] Free Number: 888-978-3976

Before customers commit to the 14 day free trial, they are required to read the terms and conditions clearly explaining that if they do not cancel their trial within 14 days of the order, they will be charged for the full product price and will remain enrolled on a monthly subscription to receive product, until they cancel.  Customers are required to check the T&C's box, confirming that they have been read & agree to Terms & Conditions, before the purchase is permitted.  Our Company’s websites contain fully compliant and explicit terms & conditions on all pages & footer links of our websites. Additionally customer service phone numbers & emails are provided on the product labels. Customer’s are also provided on their credit card statement transactions and are emailed confirmation receipts containing our Customer Service phone number & email. This ensures customers can always reach a live agent via multiple channels & sources. Unfortunately the customer did not contact us prior to the dispute for assistance, which resulted in the customer’s account being flagged as a chargeback,which we are unable to refund.We apologize for any inconvenience and appreciate your understanding

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 06/27/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 07/11/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/11/2017 $89.95 for the Skin Cream and $86.95 for the Eye Serum.Due to no cancellation the autoship program took effect. Customer contacted our Customer Service on 07/11/2017 and requested for the subscription to be cancelled, which we did .The customer also requested a refund our Customer Service offered the customer a courtesy refund,$44.97 for the skin cream and $43.47 for the Eye Serum,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds, $44.98 for the skin cream and $43.48 for the Eye Serum for any misunderstanding when placing the order.Here are the refund confirmations:$44.98 Trans ID:[redacted] dated 08/04/2017.      $43.48 Trans ID:[redacted] dated 08/04/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/06/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 04/20/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/20/2017 $89.95 for the Skin Cream and $86.95 for the Eye Serum. However,the $89.95 charged for the Skin Cream was declined,which canceled the auto ship on the Skin Cream.The following month on 05/20/2017 the customer was charged  $86.90 for a new shipment of the of the Eye Serum,due to no cancellation of the autoship program.On 06/04/2017 the customer’s account was flagged as a chargeback due to the customer filing a dispute with their financial institution,which they ruled in our favor. Customer contacted our Customer Service on 07/19/2017 requesting a refund.Unfortunately,we were unable to provide the customer with a refund due to the account already being flagged as a chargeback. We apologize for any inconvenience and appreciate your understanding. Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 07/07/2017 and paid the shipping and handling fees of $4.95 and $5.95 The trial expired on  07/07/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 5/24/20017 $89.95 for the Skin Cream   and $86.95 for the Eye Serum. Due to no cancellation the autoship program took effect. The following month on 07/07/2017 the customer was charged  for new shipments.Customer contacted our Customer Service on 07/25/2017  and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 07/07/2017 for Skin Cream in the amount of  $89.95  for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 07/07/2017  for Eye Serum in the amount of  $86.95 Here are the refund confirmations:$ $89.95 Trans ID:[redacted]  dated 08/03/2017      $86.95    Trans ID: [redacted] dated 08/03/2017Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I returned the product and am due a refund. The credit card dispute was for fraud - this is one of those free sample scams - the credit card company told me they rarely win these cases. When I asked for the free sample there was NO information or boxes that they spoke about. They have the product back - brand new - and unopened and I deserve a refund. How can they even justify keeping the money for nothing. I previously sent you their e-mail confirming that they received and accepted the return. They think because they won the fraud case they do not owe me a refund for the return.
[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our Skin Cream and Eye Serum products on a 14 day trial basis back on 08/29/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 09/12/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/12/2017 $89.95 for the Skin Cream and $86.95 for the Eye Serum. Customer had contacted our Customer Service on 10/05/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing  refunds for any misunderstanding ,$89.95 for the Skin Cream and $86.95 for the Eye Serum. Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 11/07/2017.         $86.95 Trans ID:[redacted] dated 11/07/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.