Skin Sense

First of all let me begin by stating that [redacted] at the Brier Creek location provided the absolutely best massage I have ever experienced at Skin Sense I received a gift card as a birthday gift and on January scheduled the service to use gift card Prior to receiving the service the gift card was given to the young lady at her request I received my minutes of heavenly relaxation and pampering After my session and hanging out a bit, I headed to check out [redacted] greeted me with a "How was everything?" while the other young lady whom I can't remember her name, interjected with "This gift card has been used on December 31, do you have another method of payment?" All relaxation immediately turned to stress and tension, as I am trying to explain to her there is no way because I had it in my position on December [redacted] professionally tryed to handle the situation opposed to the other young lady who is only trying to convince that there system reflects it was used on December She couldn't tell me whom redeemed it nor what service was provided Keeping in mind, there was a gentleman whom the young lady was engaged in conversation prior to my arrival witnessing the exchange After the young lady wasn't able to convince me the gift card had been used combined with my failed attempt to convince her that it hadn't, she utilized [redacted] who is their technical support person (not in a customer friendly way, however moreso to convince that I am attempting to use a card that has already been redeemed) She and [redacted] shared code talk, and after about 5-the issues was resolved The young lady at that time became very apologetic because it was an error on there end At this point it was a little too late I was already embarrassed and felt belittled I immediately called to file a complaint and spoke with [redacted] at the other Raleigh location [redacted] then called me back and assured me that she had spoken to [redacted] who is the spa director, and she would be giving me a call soon That was around 12:or 1:the same day and I have yet to hear from [redacted] I called back on January and spoke with [redacted] to get a contact person over [redacted] and she informed me that her name is [redacted] however she could not provide any other information but I can google it For the prices of the services that are provided, customer service should not be a barrier from rendering 100% satisfaction experience Whenever the young lady discovered what she thought to be an already redeemed gift card, she could have contacted [redacted] then jist to make sure since the procedure is to collect the gift card from the customer and I am providing one There are multiple ways this situation could have been handled differently It is also, disheartening that [redacted] who ot seems represents the company on behalf of the owner has not even attempted to contact me I really like Skin Sense and it is unfortunate that I will never return, purchase a gift card or recommend to friends or family