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Skin Solutions, Inc.

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Skin Solutions, Inc. Reviews (1)

Review: I got a skin care procedure in December. Did not work due to machine malfunction. Was redone in February; second time the handle wasn't worked. It was sent off again for repairs. They told me they would redo when the part come back.Was quoted April/cancel till July/then Sept or Oct. I called to trade for skin care products in November. Did not receive a call back.Desired Settlement: Would like a refund for money spent on this procedure. I have purchased other products & had other less expense of thing done before and after this. Just want the refund of the peel procedure.

Business

Response:

The first part of her statement is correct that during her first treatment we felt the IPL machine wasn't performing as

well as usual so we sent it out to the manufacturer to have it cleaned and recalibrated. She did have improvement to

her skin following the first treatment just not as much as we hoped. I did tell her that if she would quit smoking she

would have better results. I performed the second Activated IPL and she got a little more improvement but because the flash sounded different we sent it back to the maufacturer to double check the calibration which turned out to be exactly where it should be. I told the client that I would repeat the treatment one more time but I also asked her to quit smoking again in order to get a better result. The client told me after the second treatment that her sister in law told her how good her skin looked and asked what was she doing.

I told the client that the summer months were not the best time to do an Activated IPL because there is too much sun and it would be better to wait till the fall. I also told the client when I spoke to her in July and August that my mother was very ill in another state and that I would be in and out of town because of that but would try to reschedule her treatment in the fall. She said that she understood and that was fine. I was with my mother a great deal of time from September through her death the week before Thanksgiving. I am sorry that this has caused her procedure to be put on hold beyond the expected time frame that I first told her.

It is our policy not to refund money paid for procedures that are completed but to repeat the procedure if the client is not completely satisfied with the outcome. We did repeat the procedure free of charge and we are willing to give her one more treatment.

Thank you,

Rhonda Daiber

Skin Solutions, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: SKIN CARE, DAY SPAS, BEAUTY CONSULTANT, HEALTH & MEDICAL (GENERAL)

Address: 3618 Brambleton Avenue, Suite B, Roanoke, Virginia, United States, 24018

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