Skincentric

good morning, please note that the complaint worked and that I have been reimbursed for the products 12.8px;">thank you very much

This is a misleading scam and advertisingI clicked on an add on Facebook stating that Shoppers Drug Mart warehouse was overstocked and giving away free samples, limit of per household and only had to pay for shippingI was asked various questions like age, gender, skin type etcit recommended a face and eye serum and I only had to pay for shippingI received a sample of eacha few months later noticed there were charges to my credit card from SkinCentricI called and was told it was not free but a trial sample and when I didn't cancelled it becomes a monthly subscription and my credit card was charge for the that were sent and they sent a second face creamtotal charges were $US - $CDNI have called and asked for a full refund of all products as the add is misleadingThey had never even heard of Shoppers Drug MartThey have offered to refund and I have to send back and pay for shipping but do not want to refund for the third chargeThis has also been advertised as Costco warehouse if fullThe adds have nothing to do with Shoppers or CostcoI have called many times and talk to someone different each time and get different answers

Dear Revdex.com of San Diego,in response to Ms [redacted] claim: We offer everyone a day money back guarantee and make it very simple to do so We employ a hour call center in the USA and offer a toll free number Ms [redacted] states she called a foreign service center and they refused to use RMA numbers yet further below she has included RMA numbers in her complaint Our call center is named Argo Marketing and is located in Maine Return address: SkinCentric returns are to go to NSD Fulfillment in Stanton, CA as stated on our website, terms and conditions and with the call center She sent the product to an address in Sherman Oaks, CA which is not SkinCentric Email we send all our customers an order confirmation upon successful processing of their payment which clearly states our terms and has the toll free number for customer service in case they do have any questions Furthermore, we have a hour policy on returning any customer emails We have not received any phone calls or emails from Ms [redacted] Ms [redacted] was refunded entirely back on May 28, 04/08/03:35am [redacted] - $- Fully Refunded by customer service on May-28-[redacted] 04/08/03:35am [redacted] - $- Fully Refunded by customer service on May-28-2015Customer’s Statement of the Problem: I sent some product back" I c?ed the company and received RMA numbers" Got a tracking number from the post o?ce but can'tfind it right now" This was over a month ago· They have not ?efunded the amount ($194)' When I caiIed itwas a foreign service cente?and they refused to use the RMA numbersSaid everything had to be with the tracking numberI can-t beiieve the post o?ce wouid s?have itIt appears to be a Scam to keep the money and the product,?he product didn't workfo? me, Comp?aint Backqround: Product/Service: Auto send 4/8/Model: SCFOS30B face serum/SCEOSlOB eye serum Account Number: RMA [redacted] & [redacted] Order Number: [redacted] [redacted]

This is a misleading scam and false advertising. I clicked on an add on Facebook stating that Shoppers Drug Mart warehouse was overstocked and giving away free samples, limit of 2 per household and only had to pay for shipping. I was asked various questions like age, gender, skin type etc. it recommended a face and eye serum and I only had to pay for shipping. I received a sample of each. a few months later noticed there were 3 charges to my credit card from SkinCentric. I called and was told it was not free but a trial sample and when I didn't cancelled it becomes a monthly subscription and my credit card was charge for the 2 that were sent and they sent a second face cream. total charges were $274.80 US - $366 CDN. I have called and asked for a full refund of all 3 products as the add is misleading. They had never even heard of Shoppers Drug Mart. They have offered to refund 2 and I have to send back and pay for shipping but do not want to refund for the third charge. This has also been advertised as Costco warehouse if full. The adds have nothing to do with Shoppers or Costco. I have called many times and talk to someone different each time and get different answers.

good morning, please note that the complaint worked and that I have been reimbursed for the products
12.8px;">thank you very much

We believe the company is guilty of false advertising. We opened up an advertisment on Facebook that implied this company was approved by Costco. They offer a free sample for the $4.95 with credit card. After checking our credit card statement we realized we have been billed $89.95 2x in 1 month. We received a small tube (1 fl oz) and called the contact # to cancel. We were told to ship the 2nd delivery back but on the hook for the 1st shipment. After a month no second shipment so had to cancel credit card for fear of more charges. Upset with the advertising -no mention of additional cost with a free sample and not sanctioned by Costco.

Dear Revdex.com of San Diego,in response to Ms. [redacted] claim:1.  We offer everyone a 30 day money back guarantee and make it very simple to do so.  We employ a 24 hour call center in the USA and offer a toll free number.  Ms. [redacted] states she called a foreign service center and they...

refused to use RMA numbers yet further below she has included RMA numbers in her complaint.  Our call center is named Argo Marketing and is located in Maine.2.  Return address:  SkinCentric returns are to go to NSD Fulfillment in Stanton, CA as stated on our website, terms and conditions and with the call center.  She sent the product to an address in Sherman Oaks, CA which is not SkinCentric.3.  Email.  we send all our customers an order confirmation upon successful processing of their payment which clearly states our terms and has the toll free number for customer service in case they do have any questions.  Furthermore, we have a 24 hour policy on returning any customer emails.  We have not received any phone calls or emails from Ms. [redacted].4.  Ms. [redacted] was refunded entirely back on May 28, 2105.346324 04/08/2015 03:35am      [redacted] - $99.90 - Fully Refunded by customer service on May-28-2015[redacted] 04/08/2015 03:35am      [redacted] - $94.90 - Fully Refunded by customer service on May-28-2015Customer’s Statement of the Problem: I sent some product back" I c?ed the company and received RMA numbers" Got a tracking number from the post o?ce but can'tfind it right now" This was over a month ago· They have not ?efunded the amount ($194)' When I caiIed itwas a foreign service cente?and they refused to use the RMA numbers. Said everything had to be with the tracking number. I can-t beiieve the post o?ce wouid s?have it. It appears to be a Scam to keep the money and the product,?he product didn't workfo? me, Comp?aint Backqround: Product/Service: Auto send 4/8/2015 Model: SCFOS30B face serum/SCEOSlOB eye serum Account Number: RMA[redacted] & [redacted] Order Number: [redacted]

good morning, please note that the complaint worked and that I have been reimbursed for the productsthank you very much

Dear Revdex.com of San Diego,
in response...

to Ms. [redacted] claim:
1.  We offer everyone a 30 day money back guarantee and make it very simple to do so.  We employ a 24 hour call center in the USA and offer a toll free number.  Ms. [redacted] states she called a foreign service center and they refused to use RMA numbers yet further below she has included RMA numbers in her complaint.  Our call center is named Argo Marketing and is located in Maine.
2.  Return address:  SkinCentric returns are to go to NSD Fulfillment in Stanton, CA as stated on our website, terms and conditions and with the call center.  She sent the product to an address in Sherman Oaks, CA which is not SkinCentric.
3.  Email.  we send all our customers an order confirmation upon successful processing of their payment which clearly states our terms and has the toll free number for customer service in case they do have any questions.  Furthermore, we have a 24 hour policy on returning any customer emails.  We have not received any phone calls or emails from Ms. [redacted].
4.  Ms. [redacted] was refunded entirely back on May 28, 2105.
346324 04/08/2015 03:35am      [redacted] - $99.90 - Fully Refunded by customer service on May-28-2015
[redacted] 04/08/2015 03:35am      [redacted] - $94.90 - Fully Refunded by customer service on May-28-2015
Customer’s Statement of the Problem: I sent some product back" I c?ed the company and received RMA numbers" Got a tracking number from the post o?ce but can'tfind it right now" This was over a month ago· They have not ?efunded the amount ($194)' When I caiIed itwas a foreign service cente?and they refused to use the RMA numbers. Said everything had to be with the tracking number. I can-t beiieve the post o?ce wouid s?have it. It appears to be a Scam to keep the money and the product,?he product didn't workfo? me, Comp?aint Backqround: Product/Service: Auto send 4/8/2015 Model: SCFOS30B face serum/SCEOSlOB eye serum Account Number: RMA[redacted] & [redacted] Order Number: [redacted]
 
[redacted]

Review: I purchased one sample of SkinCentric Face Serum and Eye Serum. I paid for the samples in full at the time of purchase. I canceled about a week after receiving the products because I didn't like the products. I never received any other products from them. On the 20th of May,approximately 4 months after I received my samples, I received a collection letter from [redacted] ( P O Box [redacted], MA -[redacted]) for $174.90. I didn't order any other products or receive any other products from SkinCentrics so this charge is complexly invalid.Desired Settlement: Cancellation of this disputed debt to the Collection Agency ([redacted] )and ultimately SkinCentric and a correction of information that might have been reported about me to all credit agencies.

Review: I sent some product back. I called the company and received RMA numbers. Got a tracking number from the post office but can't find it right now. This was over a month ago. They have not refunded the amount ($194). When I called it was a foreign service center and they refused to use the RMA numbers. Said everything had to be with the tracking number. I can't believe the post office would still have it. It appears to be a Scam to keep the money and the product. The product didn't work for me.Desired Settlement: I just want them to send my money. It was sent between the 10th and 15th of April.Here is the returns dept address15260 Ventura BlvdSuite 1710Sherman Oaks, CA 91403

Business

Response:

Dear Revdex.com of San Diego,