To whom it may concern, We hold our customers in the highest regard, and sincerely regret Patti McLaughlin’s dissatisfaction with her experience In an effort to rectify the situation, we have successfully refunded the transactions in question for the customer [redacted] [redacted] We have attached the receipts of these refunds which total $Please let us know if you require anything else 09/01/04:15pm - Refunded - $Trans-ID: [redacted] Best regards, Customer Support SkinnyFit
To Whom it May Concern: This response is regarding complaint id made by MsSimpsonOne of our agents did assist her on 12/21/and provided the following refunds on this date: 12/21/05:44am - Refunded - $Trans-ID: 4***612/21/05:44am - Refunded - $
Trans-ID: 4***6The agent also provided the information on how to return the product for a refund while giving the 50% refund ($23.97)The other 50% would have been refunded once we received the returned item however, we have expedited this refund as of todaySee the transaction information for today's refund:12/27/11:44am - Refunded - $Trans-ID: 4***The account will remain closed and no further shipments or billings will take place. Kind Regards, SkinnyFit Customer Care***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there was also the 5,shipping expense that needed to be refunded from the initial order as I spoke to the CSR and indicated that the product made me sick and I didn't think it was right I should have to pay anything for getting sickThere is a balance dueThank youThe other refund amount was posted to my account Thank you.
Regards,
*** ***
Hello, Per terms and conditions on our website that were accepted at the time of checkout, we do not refund shipping costs:Return PolicyWe offer a 30-day, money back guaranteeFor product returns, simply call us at 1-888-862-or email us at [email protected] and you will be given a Return Merchandise Authorization (RMA) number and details for shipping.Be sure to clearly write the RMA number on the outside of the boxOur shipping department is NOT allowed to accept any packages without an RMA number, and you must pay for return shipping.Address the return package within days of your order date.For USPS:Ship to: FDC RETURNS c/o (PRODUCT NAME)P.OBOX 61553Savannah, GA 31420*** *** * ***
*** *** ***
*** *** ***
*** ***
*** *** ***Please be aware that your refund of the purchase price, less shipping and handling will be processed within 5-business days, but can take up to thirty (30) days to appear on your credit card statementIf you have any questions about whether a refund has been issued by us, please email or call our customer service department. As a one-time courtesy, we will refund the shipping cost. Best regards,Customer SupportSkinnyFit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]l
To Whom it May Concern: This is a response to complaint #12605630 regarding the account of Ms. [redacted]. We have fully refunded Ms. [redacted] at this time and have included the transaction information below:01/11/2018 05:43pm - Refunded - $5.95 Trans-ID: 4[redacted]401/11/2018 05:44pm ...
- Refunded - $23.98 Trans-ID: 4[redacted]0These funds can take 7-10 business days to reflect on Ms. [redacted]'s statement and the account remains closed. We do apologize for any confusion during the process and we hope this will be a solution that works for all parties involved. If more information is needed please do let us know as we are always happy to help! Kind Regards, SkinnyFitCustomer Service
We hold our customer in the highest regard, and sincerely regret [redacted]l's dissatisfaction with her experience. In an effort to rectify the situation, we have successfully refunded the transaction in question for the customer [redacted] in regards to Revdex.com complaint...
ID: #[redacted]. You can also find the transaction information below for the refund that totals $47.95. 09/27/2017 10:43am [redacted] - Refunded - $47.95 Trans-ID: 4[redacted]7 Please let us know if there is anything else you require. Best Regards, Customer Support
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} To whom it may concern, We hold our customers in the highest regard, and sincerely regret...
Patti McLaughlin’s dissatisfaction with her experience. In an effort to rectify the situation, we have successfully refunded the transactions in question for the customer [redacted] [redacted]. We have attached the receipts of these refunds which total $47.95. Please let us know if you require anything else. 09/01/2017 04:15pm - Refunded - $47.95 Trans-ID: 4[redacted]7 Best regards, Customer Support SkinnyFit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint ID: [redacted]We hold our customers in the highest regard and would love to rectify the issue at hand. We have located the account for June Darvalics and the last charge that took place was on 09/27/2017, this charge was voided on 09/28/2017 when the customer spoke to one of our agents....
There is no charge that took place after this interaction therefore, we are unable to refund at this time. We have however refunded all previous transactions for the customer. We have emailed the customer to see if there is another account they may have with us under a different name. We have included the voided transaction information below, this is for the charge we processed on 09/27/2017: [redacted] [redacted]
[redacted]
[redacted]8Please let us know if you have any further questions, we are more than ready and happy to help. Best Regards,Customer Support
To whom it may concern, We hold our customers in the highest regard, and sincerely regret Debra Kelly’s dissatisfaction with her experience.In an effort to rectify the situation, we have successfully refunded the transactions in question for the customer Debra Kelly in regards to Revdex.com Complaint...
ID: [redacted]. We have attached the receipts of these refunds which total $47.95. Please let us know if you require anything else. 09/06/2017 09:07am - Refunded - $47.95 Trans-ID: 4[redacted]7Best regards,Customer SupportSkinnyFit
To whom it may concern, We hold our customers in the highest regard, and sincerely regret Patti McLaughlin’s dissatisfaction with her experience In an effort to rectify the situation, we have successfully refunded the transactions in question for the customer [redacted] [redacted] We have attached the receipts of these refunds which total $Please let us know if you require anything else 09/01/04:15pm - Refunded - $Trans-ID: [redacted] Best regards, Customer Support SkinnyFit
To Whom it May Concern: This response is regarding complaint id made by MsSimpsonOne of our agents did assist her on 12/21/and provided the following refunds on this date: 12/21/05:44am - Refunded - $Trans-ID: 4***612/21/05:44am - Refunded - $
Trans-ID: 4***6The agent also provided the information on how to return the product for a refund while giving the 50% refund ($23.97)The other 50% would have been refunded once we received the returned item however, we have expedited this refund as of todaySee the transaction information for today's refund:12/27/11:44am - Refunded - $Trans-ID: 4***The account will remain closed and no further shipments or billings will take place. Kind Regards, SkinnyFit Customer Care***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there was also the 5,shipping expense that needed to be refunded from the initial order as I spoke to the CSR and indicated that the product made me sick and I didn't think it was right I should have to pay anything for getting sickThere is a balance dueThank youThe other refund amount was posted to my account Thank you.
Regards,
*** ***
Hello, Per terms and conditions on our website that were accepted at the time of checkout, we do not refund shipping costs:Return PolicyWe offer a 30-day, money back guaranteeFor product returns, simply call us at 1-888-862-or email us at [email protected] and you will be given a Return Merchandise Authorization (RMA) number and details for shipping.Be sure to clearly write the RMA number on the outside of the boxOur shipping department is NOT allowed to accept any packages without an RMA number, and you must pay for return shipping.Address the return package within days of your order date.For USPS:Ship to: FDC RETURNS c/o (PRODUCT NAME)P.OBOX 61553Savannah, GA 31420*** *** * ***
*** *** ***
*** *** ***
*** ***
*** *** ***Please be aware that your refund of the purchase price, less shipping and handling will be processed within 5-business days, but can take up to thirty (30) days to appear on your credit card statementIf you have any questions about whether a refund has been issued by us, please email or call our customer service department. As a one-time courtesy, we will refund the shipping cost. Best regards,Customer SupportSkinnyFit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]l
To Whom it May Concern: This is a response to complaint #12605630 regarding the account of Ms. [redacted]. We have fully refunded Ms. [redacted] at this time and have included the transaction information below:01/11/2018 05:43pm - Refunded - $5.95 Trans-ID: 4[redacted]401/11/2018 05:44pm ...
- Refunded - $23.98 Trans-ID: 4[redacted]0These funds can take 7-10 business days to reflect on Ms. [redacted]'s statement and the account remains closed. We do apologize for any confusion during the process and we hope this will be a solution that works for all parties involved. If more information is needed please do let us know as we are always happy to help! Kind Regards, SkinnyFitCustomer Service
We hold our customer in the highest regard, and sincerely regret [redacted]l's dissatisfaction with her experience. In an effort to rectify the situation, we have successfully refunded the transaction in question for the customer [redacted] in regards to Revdex.com complaint...
ID: #[redacted]. You can also find the transaction information below for the refund that totals $47.95. 09/27/2017 10:43am [redacted] - Refunded - $47.95 Trans-ID: 4[redacted]7 Please let us know if there is anything else you require. Best Regards, Customer Support
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} To whom it may concern, We hold our customers in the highest regard, and sincerely regret...
Patti McLaughlin’s dissatisfaction with her experience. In an effort to rectify the situation, we have successfully refunded the transactions in question for the customer [redacted] [redacted]. We have attached the receipts of these refunds which total $47.95. Please let us know if you require anything else. 09/01/2017 04:15pm - Refunded - $47.95 Trans-ID: 4[redacted]7 Best regards, Customer Support SkinnyFit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint ID: [redacted]We hold our customers in the highest regard and would love to rectify the issue at hand. We have located the account for June Darvalics and the last charge that took place was on 09/27/2017, this charge was voided on 09/28/2017 when the customer spoke to one of our agents....
There is no charge that took place after this interaction therefore, we are unable to refund at this time. We have however refunded all previous transactions for the customer. We have emailed the customer to see if there is another account they may have with us under a different name. We have included the voided transaction information below, this is for the charge we processed on 09/27/2017: [redacted] [redacted]
[redacted]
[redacted]8Please let us know if you have any further questions, we are more than ready and happy to help. Best Regards,Customer Support
To whom it may concern, We hold our customers in the highest regard, and sincerely regret Debra Kelly’s dissatisfaction with her experience.In an effort to rectify the situation, we have successfully refunded the transactions in question for the customer Debra Kelly in regards to Revdex.com Complaint...
ID: [redacted]. We have attached the receipts of these refunds which total $47.95. Please let us know if you require anything else. 09/06/2017 09:07am - Refunded - $47.95 Trans-ID: 4[redacted]7Best regards,Customer SupportSkinnyFit