Attached is the paperwork for M [redacted] ***, on the form you will notice the deposit amount which is the hour minimum is $ MrGrimm was allowed to charge $of this on a credit card with the remaining balance of $plus any additional balance accrued on the day of the move to be paid by check or cash This is noted in the NOTES section This form also contains our cancellation policy which states :If you cancel your move, you can re-book within days of the original move date and have your full cancellation fee applied towards your re-booked moveIf you reschedule your move rather than cancel within the above stated period, you will avoid all cancellation chargesCancellation fees are as follows: Cancelling 6-days in advance, we withhold 25% of your deposit, 4-days in advance, we withhold 50%, 2-days in advance, we withhold 75%, and if you cancel within hours there is a non-refundable cancellation policy The policy clearly states that a customer may re-book within days of the original date and have the full cancellation fee applied towards a re-booked move There is nothing about nor would he have been told that he would have to re-book every two weeks, he may have been advised that because it is first come first serve that he should book his move two weeks in advance of his move date to ensure he gets the desired date In the cancellation policy it also states that if you cancel within hours there is a non-refundable cancellation policy
Attached is the paperwork for M [redacted] ***, on the form you will notice the deposit amount which is the hour minimum is $ MrGrimm was allowed to charge $of this on a credit card with the remaining balance of $plus any additional balance accrued on the day of the move to be paid by check or cash This is noted in the NOTES section This form also contains our cancellation policy which states :If you cancel your move, you can re-book within days of the original move date and have your full cancellation fee applied towards your re-booked moveIf you reschedule your move rather than cancel within the above stated period, you will avoid all cancellation chargesCancellation fees are as follows: Cancelling 6-days in advance, we withhold 25% of your deposit, 4-days in advance, we withhold 50%, 2-days in advance, we withhold 75%, and if you cancel within hours there is a non-refundable cancellation policy The policy clearly states that a customer may re-book within days of the original date and have the full cancellation fee applied towards a re-booked move There is nothing about nor would he have been told that he would have to re-book every two weeks, he may have been advised that because it is first come first serve that he should book his move two weeks in advance of his move date to ensure he gets the desired date In the cancellation policy it also states that if you cancel within hours there is a non-refundable cancellation policy
We have reached out to this customer and are working on a resolution