SkinnyJeans

Revdex.com:At this time, my complaint, ID [redacted] regarding Hello! SkinnyJeans has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Patricia placed her order on January [redacted] at 8:pmHer jeans were shipped on January [redacted] via 1-day US parcel post (free shipping)We received her jeans back on February [redacted] for a refund which is within the 30-day period to returnWe processed her return by making sure the jeans had not been worn, then repackaged, relabeled and re-inventoried themWe marked her for a refund- we like to get all our refunds done within daysMeanwhile, we started a sale on February [redacted] and were inundated with ordersThen, unfortunately, customers of another website selling super-cheap jeggings were mixing that website up with us and were calling us nonstop with insane messages about their $pants so I simply did not get the messages she left on February [redacted] - [redacted] -- so I never spoke to herThis is my faultOn our website we ask people to email us with any customer service issues because we can respond to emails at any time and it is more time-efficient for us [redacted] never emailed us until after she filed a complaintOn February **, [redacted] had already complained to [redacted] so I immediately emailed [redacted] that [redacted] had put her funds on hold and that I was working with [redacted] to get the hold taken off the funds so I could refund herShe was very nice in her email and apologizedWe refunded her as soon as [redacted] removed the hold on her moneyI was upset because I had never spoken to herWe like to keep good contact with our customers whether through phone or email so this has been a very upsetting experience for us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not see an option in this process, to accept the business response, yet with a caveat It is my suggestion that this complaint be closed.However, it is to be noted that I do not agree with many of the points made by the business Nor, do I regret or apologize for making this complaint It was and is legit.But, as I have my refund, to argue further is pointless.Thank you for any assistance you extended to me towards this resolution.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Patricia placed her order on January ** at 8:53 pm. Her jeans were shipped on January ** via 1-day US parcel post (free shipping). We received her jeans back on February ** for a refund which is...

within the 30-day period to return. We processed her return by making sure the jeans had not been worn, then repackaged, relabeled and re-inventoried them. We marked her for a refund- we like to get all our refunds done within 10 days. Meanwhile, we started a sale on February * and were inundated with orders. Then, unfortunately, customers of another website selling super-cheap jeggings were mixing that website up with us and were calling us nonstop with insane messages about their $9 pants so I simply did not get the messages she left on February ** - ** -- so I never spoke to her. This is my fault. On our website we ask people to email us with any customer service issues because we can respond to emails at any time and it is more time-efficient for us. [redacted] never emailed us until after she filed a complaint. On February **, [redacted] had already complained to [redacted] so I immediately emailed [redacted] that [redacted] had put her funds on hold and that I was working with [redacted] to get the hold taken off the funds so I could refund her. She was very nice in her email and apologized. We refunded her as soon as [redacted] removed the hold on her money. I was upset because I had never spoken to her. We like to keep good contact with our customers whether through phone or email so this has been a very upsetting experience for us.

Revdex.com:At this time, my complaint, ID [redacted] regarding Hello! SkinnyJeans has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: I ordered 2 pairs of jeans and [redacted] told me at first that they didn't have my length in 1 pair and that the other pair I ordered was mislabeled so they were really the size I was ordering. Then [redacted] said the 1st pair they originally told me they didn't have my length in came in. When I received the jeans, the pair that she told me my length had come in was hemmed to make it the length I needed. I kept them anyway and contacted [redacted] to send back the "mislabeled" jeans for the next size up. She told me to send them back and they would get the bigger size in the mail. I was then contacted by [redacted] after returning the jeans accusing me of staining them deeming them unsellable. We went round and round about me not staining them and she finally said she would send me another pair. [redacted] and [redacted] then both told me that the size I originally ordered was the biggest size they carried. If she had not told me from the start that the smaller size was mislabeled and would have told me a size 32 was the biggest size they carry then I would have canceled my order from the start. Nevermind the fact that they hemmed a pair of jeans to make them the length I was ordering just to be able to "make a sale." I now have the jeans back in my possession and of course there is no stain on them, so they were in fact telling a story. I have never dealt with such terrible customer service before. I spent over $300.00 with their company and have bought from them before. I will never again buy from them and something needs to be done about such a dishonest company. I've been in retail for over 16 years and that is most certainly not how you conduct business. I am now the owner of a pair of jeans that came to me hemmed and a pair of jeans that are too small because this company just wanted to make a sale. [redacted] also told me when I first placed the order that she would give me 10% off because of the trouble I had gone through with them not having exactly what I ordered.ordered. I never received the 10% off either. [redacted] clearly doesn't know how to run a business. Please contact me by phone if I need to explain anything further.Desired Settlement: I think it is their responsibility to refund my money fully after everything I have been mislead about. I should not have to suffer a loss just because they lie to make sales.

Consumer

Response:

At this time, I have not been contacted by Hello! SkinnyJeans regarding complaint ID [redacted].

Sincerely,

Business

Response:

This is in response to customer [redacted] statement of problem -selling practices:

When our company receives an exchange/return, we carefully inspect the jeans to make sure they have not been worn and are in pristine condition so that they can be restocked. Rarely we do receive jeans that have been worn, worn and washed or have been stained. We always try to see if we can put the jeans back in perfect condition. If it is impossible, then we talk to the person who sent the jeans to see what happened.

When we received [redacted]'s White Out jeans in the mail, they had a stain on them. We tried to clean them with Gonzo stain remover and with TIde-to-go to see if we could at least salvage the jeans and use them for promotion but the stain appeared to be permanent. We contacted [redacted], informing her of the stained jeans received, and sent her an iphone photo of the stain. We gave her the option of sending the same pair back to her or exchanging for another pair for which she said to just send the same pair of jeans back. So we reached an agreement and sent the jeans back to her and that's when she accused

us of sending the wrong jeans on purpose to make a sale (?)

[redacted] is welcomed to return the jeans for a refund/exchange as long as they haven't been worn. She cannot return stained jeans and expect her money back. She keeps saying she's been in retail for 15 years which I guess means that she can return stained jeans and get her money back???

[redacted] says in her note that there is no stain on the jeans. if she was able to remove the stain, then she should return the jeans to us and if the stain has been removed and if we can at least use the jeans for promotion then we will refund her. We will not be able to sell the jeans but can at least use them for something so it wouldn't be a total loss for us.

At this point, she is just extorting us -she is going to badmouth us, complain to Revdex.com and god knows what else to try to get $178 from the company. The customer knows the damage they can do to a company so most companies have to cave in - it is cheaper to pay the $178 and take back a pair of ruined jeans than to have to deal with Revdex.com complaints from this retail marvel.

We have overwhelmingly positive experiences with our customers -we LOVE our customers and go out of our way to give the best possible service and our customers order over and over again from us. [redacted] can always return the jeans for a refund as long as they haven't been worn -she does not have to keep jeans that don't fit her. This is absurd. I checked through all the emails and there is a note for a 10% discount because of the horrendous back and forth with her so I am paypaling her $17.80 now.

Let me know if you want to see the iphone photo.

Review: Placed online order on 01 ** 15. Paid through [redacted] in the amount of $ 185.79.

Jeans did not fit. Followed return instructions from vendor requesting a refund. Return via [redacted] with delivery on 02.**.15

To date, No refund processed. No acknowledgement of receipt of my merchandise return. A week ago, placed twice daily calls to vendor, requesting same. (no human contact - only option is to leave voicemail which promises an immediate callback - yet, no callback)

No return call, no acknowledgement of my effort to reach them.

My message today, 02 ** 15, stated I would make no further attempt to contact them, but would initiate escalation procedures.Desired Settlement: Refund for,the full purchase amount.

Acknowledgement of process for refund.

Business

Response:

Patricia placed her order on January ** at 8:53 pm. Her jeans were shipped on January ** via 1-day US parcel post (free shipping). We received her jeans back on February ** for a refund which is within the 30-day period to return. We processed her return by making sure the jeans had not been worn, then repackaged, relabeled and re-inventoried them. We marked her for a refund- we like to get all our refunds done within 10 days. Meanwhile, we started a sale on February * and were inundated with orders. Then, unfortunately, customers of another website selling super-cheap jeggings were mixing that website up with us and were calling us nonstop with insane messages about their $9 pants so I simply did not get the messages she left on February ** - ** -- so I never spoke to her. This is my fault. On our website we ask people to email us with any customer service issues because we can respond to emails at any time and it is more time-efficient for us. [redacted] never emailed us until after she filed a complaint. On February **, [redacted] had already complained to [redacted] so I immediately emailed [redacted] that [redacted] had put her funds on hold and that I was working with [redacted] to get the hold taken off the funds so I could refund her. She was very nice in her email and apologized. We refunded her as soon as [redacted] removed the hold on her money. I was upset because I had never spoken to her. We like to keep good contact with our customers whether through phone or email so this has been a very upsetting experience for us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not see an option in this process, to accept the business response, yet with a caveat. It is my suggestion that this complaint be closed.However, it is to be noted that I do not agree with many of the points made by the business. Nor, do I regret or apologize for making this complaint. It was and is legit.But, as I have my refund, to argue further is pointless.Thank you for any assistance you extended to me towards this resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Hello! SkinnyJeans has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]