I wish I could give a negative point. It is the worst company I've ever seen! The worst customer service I’ve ever seen! I placed a duplicated order on July 17th. I called the customer service in ten minutes to cancel after I placed the order, but they told me it failed to cancel because the warehouse is preparing to ship (Actually it was shipped in the third day)and I can return it for a full refund including the postage after I receive it. I did not find any prepaid label to return it when I received the order. So I contact their customer service to check. But they told me I had to pay the postage by myself because it is I who don’t want the item and it’s my fault. I told her what the last representative said. She did not believe me and she called other people to check whether I called after I placed the order. But she still refused to pay my postage though she got the answer that I indeed called. Fortunately I found a copy that their customer service promised me to refund fully including postage. This time they said they will refund me fully. I returned my order the next day I received the order. The tracking information shows that their factory received it on July 29th. I did not receive any information about my refund in the next few days. So I contacted their customer service and they said the refund was issued on August 3rd and it should take 3-5 days to see it. However I did not receive it until now. I contacted their customer service again on August 11th, they said they will contact their finance department to check and keep me notified. I’ve never received any messages from them in the next few days. So I contacted them again to see what the problem is. This time they said they won't discuss with me because the order is not paid by my name though it is bought through my Skinstore account. Yes, it is paid by my husband and the receiver of the order is also my husband. But I got my postage refund to this card successfully. I asked why this time did not work. They said they won’t discuss with me and I can send a message in via my Skinstore online account to discuss this further. What’s the fk? You refuse to discuss with me, so what’s the point to send you a message? Furthermore, the online message is never replied in time. Finally I got my husband to call them and they said they don’t know why the refund failed and they will refund us now but they don’t know whether it will success or not. So I don’t know whether we can get our refund in the next few days or not. Their customer services either cannot be reached or only say “I am so sorry”, “we don’t know”, or “you have to wait” once you reach them. They never provide you something useful and they are very impatient and rude! Never do business with this company!
I wish I could give a negative point. It is the worst company I've ever seen! The worst customer service I’ve ever seen! I placed a duplicated order on July 17th. I called the customer service in ten minutes to cancel after I placed the order, but they told me it failed to cancel because the warehouse is preparing to ship (Actually it was shipped in the third day)and I can return it for a full refund including the postage after I receive it. I did not find any prepaid label to return it when I received the order. So I contact their customer service to check. But they told me I had to pay the postage by myself because it is I who don’t want the item and it’s my fault. I told her what the last representative said. She did not believe me and she called other people to check whether I called after I placed the order. But she still refused to pay my postage though she got the answer that I indeed called. Fortunately I found a copy that their customer service promised me to refund fully including postage. This time they said they will refund me fully. I returned my order the next day I received the order. The tracking information shows that their factory received it on July 29th. I did not receive any information about my refund in the next few days. So I contacted their customer service and they said the refund was issued on August 3rd and it should take 3-5 days to see it. However I did not receive it until now. I contacted their customer service again on August 11th, they said they will contact their finance department to check and keep me notified. I’ve never received any messages from them in the next few days. So I contacted them again to see what the problem is. This time they said they won't discuss with me because the order is not paid by my name though it is bought through my Skinstore account. Yes, it is paid by my husband and the receiver of the order is also my husband. But I got my postage refund to this card successfully. I asked why this time did not work. They said they won’t discuss with me and I can send a message in via my Skinstore online account to discuss this further. What’s the f
k? You refuse to discuss with me, so what’s the point to send you a message? Furthermore, the online message is never replied in time. Finally I got my husband to call them and they said they don’t know why the refund failed and they will refund us now but they don’t know whether it will success or not. So I don’t know whether we can get our refund in the next few days or not. Their customer services either cannot be reached or only say “I am so sorry”, “we don’t know”, or “you have to wait” once you reach them. They never provide you something useful and they are very impatient and rude! Never do business with this company!