Skintology Reviews (%countItem)
Skintology Rating
Address: 13266 Byrd Dr Ste 573, Odessa, Florida, United States, 33556-5319
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I have returned a product and requested a refund, but the company has not refunded my money.
On 02/09/2019, I ordered a product from Skintology, MD (order #XXXXX) and was debited $99.98 from my checking account (Visa debit card ending in *** I received the product shortly thereafter, and despite using the skin product as directed for a month, it did not work for me. While I wish it would have worked, I am ok with this.
One month later, I received a second shipment of the same product and was debited $49.99 from my account on 03/11/2019. I did not realize that when I made my initial order, I had also signed up for automatic, monthly, recurring shipments and debits. I did not mean to do this, and I would never have chosen to do so. However, I accept responsibility for not reading carefully enough. Because this product did not work for me, I would not have ordered more.
On 03/23/2019, I mailed back the product that I did not want with a letter to Skintology, MD at 13266 Byrd Dr., Suite 631, Odessa, FL 33556, using Certified Mail (article #XXXX XXXX XXXX XXXX XXXX). I explained the issue and requested the following: 1) that I receive no more monthly product shipments, 2) that no more automatic debits be made from my account, and 3) that a refund in the amount of $49.99 be made to my account. My package was received at Skintology, MD on 03/26/2019 and signed for by Christian Rodriguez.
I did not hear back from the company, so I emailed them on 04/14/2019 at [email protected] to follow up, again explaining my issue and requesting that I be issued a refund. I received an e-mail back from Myra at Skintology, MD on 04/15/2019 stating that I needed to contact them via phone at
800-300-0458 in order to process my request.
I have called this customer support number several times, but to date, my request has not been granted. My first call was on 04/17/2019. I spoke with Cassandra (agent *** and she told me that it would take 7-10 business days to issue a refund. I monitored my account, but no refund was ever issued. I called again on 05/01/2019 and spoke to Marina (agent #347), who told me that I would be contacted by their billing department. I never was. I reached Cassandra again via phone sometime in April or May (dated not recorded), but was put on hold for so long, that I was disconnected. On 06/11/2019, I called again and spoke to Jay (agent *** and asked to speak to a supervisor. I was transferred and spoke to Tanya (agent *** who identified herself as a supervisor. I again explained my issue and asked for my money to be refunded. She told me that she would look into my situation and get back to me. She never did.
I am extremely frustrated with this situation, and with Skintology, MD's failure to refund a relative small amount of money, despite repeated requests. It should be noted that Skintology, MD has complied with my first two parts of my requestthey have stopped monthly shipments and discontinued the automatic, monthly debits to my account.
On 06/27/2019, I contacted the Revdex.com of West Florida, and decided to file this complaint. I simply wish to have the money refunded to me ($49.99) for the product that I returned in good faith. I don't feel that it should be this hard to collect it.
All I am seeking is a $49.99 refund for the product that I returned to Scientology, MD, and which they received on 03/26/2019.
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any misunderstanding. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Mr. account shows that he placed his first order with us on February 9, 2019 for $99.98 and his second shipment was sent out and processed on March 10th for $49.99. We greatly value customer satisfaction and as a result of his phone call to us on April 17th, we refunded his account for his returned shipment. His total reimbursement was $49.99 and will have reflected back into his account 5-10 business days from that issue date. Additionally, we can verify that his account is cancelled. We would like to apologize again for the inconvenience and hope that this resolves Mr. problem with our company.
Best wishes,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
They may think they have refunded my account for $49.99, but I can assure you that the credit has not been processed by my bank or appeared on my bank statement. I just reviewed my bank statement online again and no credit from Skintology, MD appears ever, much less back in April 2019 as they claim. They told me on the phone at one point the same thing, that they had refunded the money and the problem is with my bank. I find this hard to believe. When a company has issued me a refund, it has always "gone through" and appeared on my bank statement.
I feel that Skintology, MD is simply trying to get out of their repayment obligation. Please ask them to prove that they issued me a repayment/credit to my bank (Wells Fargo), or however that process works. They should have records if they really did this. I do not believe that they did.
Thanks again for all your help
This company misled me to believe I was buying a single 30-day supply of their product when they actually subscribed me to a auto-renewal contract.
On their order page for their SkinTag removal product, it provides 3 options: a 30-day sampler, a 60-day supply, and a 90-day supply. None of these options include any indication that they also will be including an auto-renewing contract which will automatically bill you and send you another supply of the product the following month.
The following page where it asks for your shipping and payment information also neglects to tell you that there will be a recurring charge every month.
The only place their website mentions this recurring charge is buried 15 or so page scrolls into their Terms & Conditions. Here it says that you will get a recurring charge & shipment of you select their membership. It is worded as follows: "By selecting "Enroll Me Into Membership" you agree to the terms of this offer and will be shipped a additional bottle of Skintology MD for just $49.99 per month."
Such a checkbox did not show on any of the screens when selecting or customizing your package. In fact, the order screen shows a 3 step process at the top of the screen: 1) Select Package 2) Customize Package 3) Complete Order.
When you hit the "Order Now" button on the 1st screen, it immediately bypasses the "Customize Package" (not sure what that phase would do because you can't see it)and goes right to Complete Order. No where on these screens does it give you an option to Enroll or not Enroll in a membership. It just automatically does so without your knowledge.
Lastly, upon completing my order, a confirmation email was sent to me. Nowhere in that confirmation email does it mention that I have subscribed to a recurring purchase, that I have joined a membership, or any other indication that they will be shipping me anything else.
When I called their customer service, I asked them to cancel me recurring order. The rep proceeded to read me a pre-written pitch trying to keep me from cancelling my order. I told him I just wanted to cancel. He said OK and asked me to wait. He came back a couple minutes later and told me that this cancellation would take another minute more and asked if I still wanted him to continue, trying to make it harder for me to just cancel. I said yes, continue. He eventually said it was cancelled and that I would receive a confirmation in 24 to 48 hours by email. Suspecting that this was yet another ploy to make me call back later when this in fact does not cancel, I asked him to give me a Confirmation number over the phone. He did, but then his demeanor become noticeably terse and he he hung up. I am assuming the cancel did go though, but I felt I needed to report these deceptive practices.
I feel that this company should be made to explicitly indicate in very clear terms on their website and all other purchasing/sales channels anytime that they will be signing a customer up for a recurring subscription, allowing the customer a clear and easy way to opt out of such membership after being presented with the terms of such. In addition, they should refund all recurring charges (either with or without the return of products shipped after the initial one ordered) to all customers who where signed-up to their recurring membership in these deceptive ways.
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any initial confusion. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Mr. account shows that he placed his first order with us on April 17, 2019 for $59.99 and $29.99. His second and third shipments were sent out and processed on May 17th and June 16th for $49.99 each. We greatly value customer satisfaction and as a result have refunded his account for all shipments. His total reimbursement will be $189.96 and should reflect back into his account within the next 5-10 business days. Additionally, we can verify that his account was cancelled during his phone call to our company on June 25th. We would like to apologize again for the inconvenience and hope that this resolves Mr. problem with our company.
Best wishes,
Customer support
Skintology MD advertised a one time trial order of a skin cream, which I purchased, but then sent and charged me for another month ($59.99) of product
I ordered a skintology MD skin product on Mar 27, 2019 for $59.99 in February for a trial. Received, tried, product didn't work, but did not send back. On April 25, 2019 I was charged another $59.99 and received another skintology md cream product which I did not order. After researching more, found that this company doesn't inform and scams people into a monthly system of product and charging. Called the Skintology MD business and spoke with 2 representatives. They refused a refund (of the second mailing) unless I returned the 2nd product and was given the RMA#XXXXXXXXXXXXXX which is linked to my account.. Within 7 days I returned the 2nd unopened package to the company address (was received according to my P.O. tracking). The representative's name is Zenith *** supervisor. There was no refund, nor any contact after. After reading several posts from connected websites, realized that the Revdex.com has been contacted several times about this company...but they remain open and able to scam many others.
I need a refund of $59.99 to my credit card account for the Skintology MD skin product that I did not order on April 25, 2019....and returned unopened to the company in early May.
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any misunderstanding. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Ms. account shows that she placed her first order with us on March 25, 2019 for $59.99 and her second shipment was sent out and processed on April 14th for $49.99. We greatly value customer satisfaction and as a result have refunded her account for all shipments. Her total reimbursement will be $109.98 and should reflect back into her account within the next 5-10 business days. Additionally, we can verify that her account was cancelled during her phone call to our company on April 25th. We would like to apologize again for the inconvenience and hope that this resolves Ms. problem with our company.
Best wishes,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund, and I thank the Revdex.com for their swift action. I hope this business solves their other corruptive practices for scamming people...many who don't go through the trouble of reporting them.
Thank you!
This is a scam. You think you are purchasing a product with a one time charge to your credit card. They charged my credit card $49.99 for an additional two months while I was on vacation. When I called them, they told me it was a monthly subscription.
Ta is by far the worst company I have ever dealt with. The product is *** and they just keep taking your money. How do these people get away with this???
The product doesn't work. Moreover, they charged my credit card and mailed the same product a month later, claiming I authorized a monthly charge.
Problem date is May 15 ( unauthorized charge ). Product is Skintology MD - Mole and Skin Tag Cream Pallet: XXXXXX. Customer PO# is XXXXX. Was charged on my VISA credit card.
Want the charge of $49.99 removed from my account
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any misunderstanding. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order. It appears there was a technical error with our website when you selected to decline our subscription program, and for this we offer our most sincere apology.
Mr. account shows that he placed his first order with us on April 14, 2019 for $59.99 and his second shipment was sent out and processed on May 14th for $49.99. Our records indicate that he was refunded in full for this second charge on May 21st. His total reimbursement is $49.99 and should reflect back into his account within 5-10 business days from the refund date. Additionally, we can verify that his account was cancelled on this date as well. We would like to apologize again for the inconvenience and hope that this resolves Mr. problem with our company.
Best wishes,
Customer support
doesn't work. overly expensive
Only wanted 30 day trial, they keep charging for more products. Would not buy a second product never worked for me.
Payment made by credit card. First charge April. May.june
Spoke to phone assist,may 15,6:30 pm. Was told June shipment was already made.
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any misunderstanding. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Ms. account shows that she placed her first order with us on March 11, 2019 for $59.99 and her second and third shipments were sent out and processed on April 12th and May 14th for $49.99 each. We greatly value customer satisfaction and as a result have refunded her account for her most recent shipment. Her total reimbursement will be $49.99 and should reflect back into her account within the next 5-10 business days. Additionally, we can verify that her account was cancelled during her phone call to our company on May 14th. We would like to apologize again for the inconvenience and hope that this resolves Ms. problem with our company.
Best wishes,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
After seeing other reports about skinology,they seem to switch the one buy to additional. Only wanted to try the product. I have two sealed bottles. Would like to send them back, for a refund for both. Like I said the first never worked,would never buy again. Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the refund of 99.98
We have reviewed Ms. account again and can confirm that she has been refunded for her most recent shipment, for $49.99. Seeing as she is still dissatisfied, we have issued a refund for her second shipment, which was sent out in April - there is no need to return any product. This makes her total reimbursement $99.98. Please allow an additional 5-10 business days for this second refund to reflect back into your account. Please allow this to rectify the problem.
Best wishes,
Customer support
I'm getting really tired of these scams where if you are willing to try something once, they sneakily get you to "agree" to buy more every month with automatic billing and shipping. Believe me, I had no idea I "agreed" to this. Yet this morning I receive a new order in the mail! Called customer service and complained for almost an hour before they agreed to refund me the charges. First it was "we'll give you 25% back". Ten minutes later it was "We'll give you 50% back". Ten minutes later it was "We'll give you 75% back". It's like their business model to snag as many unwitting suckers as they can, then, if they complain, at least get them to pay for 75% of the order they didn't want. Like a script. They told me I agreed to this when I ordered. But where can I find that out for myself? They had no answer. The confirmation emails I received said nothing of this agreement and they SHOULD! Also, no heads up email warning like "We're about to auto-bill you again" like legitimate companies do. Someone seriously needs to do something about this type of thing!!
I am demanding a full refund in the amount of $79.98. Skintology MD ad promises 100% money back guarantee.
While reading my email I saw a pop up ad for "Skin Tag Remover". I decided to try it based on their 100% money back guarantee. I received a tiny tube of their product for $59.99 with an additional $19.99 for shipping. Total charge $79.98. After two weeks my skin tags did not vanish. I called and they offered 50% refund and I should continue using for several more weeks to obtain results. I have not received any refund and after another week, still no results. I began researching Skintology MD and found many other complaints about this company. The complaints stated that the product was a waste of money and also that Skintology MD was auto shipping additional product without their knowledge or consent. Many of these consumers are elderly and are distressed that this company continues to bill their credit cards without their knowledge. I have contacted Skintology MD several times and am demanding a full refund of $79.98 that I have been charged thus far. In addition I have have had to CANCEL my credit card to prevent further shipments of this unwanted product.
Skintology MD promises 100% money back guarantee. I am demanding a full refund of $79.98, which is the entire amout that Skintology MD has collected from me.
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any trouble. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Mr. account shows that he placed his first order with us on April 10, 2019 for $59.99 plus $19.99 expedited shipping. As a result of his call on April 26th, Mr. was refunded 50% to continue trying the product out. We greatly value customer satisfaction and as a result of an email he sent us more recently, we have refunded his account for his shipment, with no need to return any products. His total reimbursement will be $79.98 and should reflect back into his account within 5-10 business days of the issue date, May 1st. Additionally, we can verify that his account was cancelled during his phone call to our company on April 26th and a confirmation email was sent that day to ***@frontier.com. We would like to apologize again for the inconvenience and hope that this resolves Mr. problem with our company.
Best wishes,
Customer support
Thank you...your assistance was successful and I have been refunded all my money. You consider the matter closed. Thank you very much.
This company does not make it clear that you are buying a subscription service and by the time your figure it out,you are past the return/guar period.
Order date 2/11/19
Contacted customer service 4/13/19
Email back and forth until 4/15/19
Phone call 4/24/19
Order #XXXXX
Payments deducted:
$99.98 on 2/11/19 (rec'd 1 bottle, not 2 and a free cream of some sort)
$2.99 on 2/11/2019 (not sure what this is)
$49.99 on 3/11/19 (rec'd 1 bottle that I thought was the backorder from the first shipment and didn't see charge)
$49.99 on 4/11/19 (this is when I figured out that I was being charged a monthly subscription and contacted them)
$202.95 total charges
One bottle of which I was charged for, I never even got...my first shipment only had one bottle and I wrongfully assumed it was backordered.
The product says to give it time to work. Their 'guarantee' should give you more time and when I asked for a refund they would only approve the latest shipment (that I didn't even have yet when I contacted them). They only approved a $49.99 refund after first telling me that they would let me keep it for a 25% refund, when I declined they said I could keep it for a 50% refund and then when explained that I didn't want to keep any of it they finally agreed to a $49.99 refund.
They wouldn't refund me for the bottle I never rec'd...so I was charged $49.99 for a bottle I never rec'd.
Even though I feel completely tricked into the subscription, (if it works like they say, why would I need it every month on a subscription which is why I was stupid and didn't think it was a subscription)I get that I would have some responsibility here, but I don't think others should continue to get tricked and have their money not refunded. IT SHOULD CLEARLY SAY THAT YOU ARE ENTERING INTO A SUBSCRIPTION ON YOUR EMAIL ORDER CONFIRMATION AND HOW TO CANCEL). At minimum, I want the refund they promised me on the phone today ($49,99) and a refund for the cream (not 2nd bottle) I didn't receive. I have an RMA # XXXXXXXXXXXXXX for one bottle. This company needs to be clear and not trick people. I have learned a lesson the hard way...*$202.95) about not ordering on a mobile device where fine print is illegible and the email doesn't confirm a 'subscription'.
I want a complete refund of the $202.95. I offered to send all the product received back, but was denied that resolution. They would only approve $49.99 if I spent money to ship back the last bottle. And they would not give me the additional $49.99 for a bottle that I didn't even receive. This is not acceptable for a guaranteed product that didn't even work when used according the product instructions.
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any misunderstanding. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Ms. account shows that she placed her first order with us on February 10, 2019 for $99.98 and her second and third shipments were sent out and processed on March 10th and April 12th for $49.99 each. We greatly value customer satisfaction and as a result have refunded her account for all shipments, including the $2.99 shipping insurance. Her total reimbursement will be $202.95 and should reflect back into her account within the next 5-10 business days. Additionally, we can verify that her account was cancelled during her phone call to our company on April 24th. We would like to apologize again for the inconvenience and hope that this resolves Ms. problem with our company.
Best wishes,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their resolution of refunding my money but have not received their refund as yet. They state 5-10 days...its been 8 days. I will reopen this case if my refund does not show up in 2 days.
I never received the refund promised and I am following up on Complaint #XXXXXXXX where the refund was promised by the company. $202.95
I had previously filed a complaint with the Bureau (Complaint # XXXXXXXX) and it was resolved with the company promising to send a refund for $202.95. I have never received the promised refund. This was their response to your Bureau:
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any misunderstanding. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Ms. account shows that she placed her first order with us on February 10, 2019 for $99.98 and her second and third shipments were sent out and processed on March 10th and April 12th for $49.99 each. We greatly value customer satisfaction and as a result have refunded her account for all shipments, including the $2.99 shipping insurance. Her total reimbursement will be $202.95 and should reflect back into her account within the next 5-10 business days. Additionally, we can verify that her account was cancelled during her phone call to our company on April 24th. We would like to apologize again for the inconvenience and hope that this resolves Ms. problem with our company.
Best wishes,
Customer support
I will would like the refund I am due immediately. Thank you.
The previous complaint was closed pending the refund. I would like it reopened until I receive the refund. I have checked all my bank statements but the refund was never credited back to my debit card. If the company wants to mail a check, that is acceptable to: *** Anaheim, CA 92806. Thank you.
To whom it may concern,
After reviewing Ms. ***'s complaint, we want to apologize for any confusion she may have had when she placed her order. Our records indicate that Ms. has been issued a total refund of $202.95.Ms. should contact her bank with any further issues. We apologize for any inconvenience. We hope this resolves Ms. concern.
Sincerely,
Customer support
Skintology MD continued to ship product to me and charge my credit card $49.99 for the product after I had sent a cancellation notice on April 2, 2019
Sent an email on 4/2/2019 cancelling any future orders of the product. When I called customer service on 4/23/2019 after receiving another envelope with the product, I contacted customer service and they confirmed receipt of my email on 4/2/2019 with instructions to: "Please cancel any additional shipments shipments." When I requested full credit for the recent charge on my credit card, they offered a 25% credit. I then requested to speak to a supervisor who after considerable discussion and notifying her that I was writing Revdex.com as we spoke, finally agreed to full credit for this recent charge.
Refund of the past charge of $49.99 on 3/22/2019 and the current charge of $49.99 on 4/22/2019.
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any misunderstanding. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Mr. account shows that he placed his first order with us on February 4, 2019 for $134.97 and his second shipment was sent out and processed on March 21 for $49.99. Our records show that when he called in on April 23, he was refunded for his third shipment for $49.99. We greatly value customer satisfaction and as a result have refunded his account for the second shipment. His total reimbursement is $99.98 and should reflect back into his account within the next 5-10 business days. Additionally, we can verify that his account was cancelled during his phone call to our company. We would like to apologize again for the inconvenience and hope that this resolves Mr. problem with our company.
Best wishes,
Customer support
My real rating is ZERO stars!
This is a scam!! Twice I tried to cancel my subscription and the company still sent me the product and refused to allow me to return it without fees!
Don't get sucked in!!
If I could leave a lower rating I would. Continued charges that were not what I signed up for and a refund of 25% which I will wait to see if it comes. Not a company I would ever do business with. Not sure why Amazon is selling the product.
As with others I found this product to be ineffective and was surprised to discover that my "sample bottle" turned into a subscription that I never signed up for. When I called customer service they cancelled the subscription but would not refund the cost ($50) for the additional bottle I never ordered. This product is a scam.
I ordered a product and declined auto shipping. This company automatically enrolled me in their auto ship and charged my account again.
I purchased the skin tag removal product online on 2-16-19 for $59.99 and declined auto shipping. The product was shipped on 2-18-19. This company changed my setting and enrolled me in their auto ship. They charged my account $49.99 today. I called them today and the agent stated since the product is set to ship today they cannot cancel it. They also would not tell me how I could return the item and if they would reimburse me. I have sent 2 emails asking for their return policy, but no response. The order number was ***.
The Agent I spoke with would not give a name only a number which was difficult to understand. Agent *** this could be incorrect as I do not believe they were truthful during our conversation.
I want to make sure they have cancelled the auto shipping on my account and I want reimbursed for the $49.99.
To whom it may concern,
We are sorry to hear about your dissatisfying customer service experience and would like to also apologize for any misunderstanding. In addition to a one-time purchase, we also offer a monthly subscription program which allows our customers to automatically receive our mole and skin tag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order. It appears there was a technical error with our website when you selected to decline our subscription program, and for this we offer our most sincere apology.
Ms. account shows that she placed her first order with us on February 16, 2019 for $59.99 and her second shipment was sent out and processed on March 18th for $49.99. We greatly value customer satisfaction and as a result have refunded her account for the accidental second shipment. Her total reimbursement will be $49.99 and should reflect back into her account within the next 5-10 business days. Additionally, we can verify that her account was cancelled during her phone call to our company on March 18th. We would like to apologize again for the inconvenience and hope that this resolves Ms. problem with our company.
Best wishes,
Customer support
(The consumer indicated he/she ACCEPTED the response from the business.)
I requested a confirmation of the cancellation and to be reimbursed for the second charge which they agreed to both. They also apologized for any inconvenience so that was helpful as well.
Purchased one time single bottle to try. Product does not work, virtually empty no product in bottle for $59.00 and was automatically entered in a subscription purchase plan payments deducted from credit card with on agreement or signature. Web sites are misleading and product is junk!
Product_Or_Service: Skintology Md mole and skin tag cream
Order_Number: XXXXX
Modification/discontinuance of I have resolved the issue. but will not get a refund of original purchase even with a money back guarantee. But have been able to cancel any future charges
To whom it may concern,
We are sorry that you are dissatisfied with our product and would like to also apologize for the misunderstanding. We have a monthly subscription program which allows our customers to automatically receive our mole and skintag removal products. We send out a 30 day supply of our product at a time and our subscribed customers receive a new shipment monthly to save them the hassle of placing a new order.
Mr. account shows that he placed his first order with us on February 8, 2019 for $59.99 and his second shipment was sent out and processed on March 12th for $49.99. We greatly value customer satisfaction and as a result have refunded his account for those two charges. His total reimbursement will be $109.98 and should reflect back into his account within the next 5-10 business days. Would like to apologize again for the inconvenience and hope that this resolves Mr. problem with our company.
Best wishes,
Customer support