Concerning the status of *** *** daughter
*** *** is not due a $refund for her daughter withdrawing
from our program for the following reasons:
We make our prices and policies
very clear at the beginning of
the seasonThe competition fees
alone per athlete are $This covers the cost for them to compete
in their competitionsAlong with the competition fee is a monthly
fee that covers the cost of class instructionThese fees are broken
up into monthly payments to help our families budget the cost of
competitive cheerleadingOur monthly payments are due the first
week of each monthAfter the 5th of the month a late fee
of $is charged, and after the 15th of the month that
late fee becomes $This is clearly stated in our handbookOn
the 14th of August we had to email the *** family
reminding them that their payment was due and it was lateOn the
21st of August she wrote a check to cover the August
payment, but wrote the check to “*** ***” our boosters
organization, not “Skip ‘n’ Flip” as it should have been
writtenAt this time her daughter was still in our program, she did
not quit the first of August, *** *** is mistakenWe asked that
the check be re-written to the gym, but she never replaced this
check, therefore no payment for the month of August had been made to
usWe had already made competition payments and choreography
expenses assuming the fact that we would get that monthly payment
from her, however she did not make any further payment
On August 25th her daughter officially withdrew from
our programShe attended ALL but classes in August, yet still had
not paid any of her feesWe were able to cancel the uniform order
and at that time explained to *** *** since she had not paid her
August fee that the uniform money would be applied to cover that fee
What she fails to understand is that we paid competition fees for
her daughter and we cannot get that back, competition payments are
not refundable, therefore we do not give refunds for payment parents
makeAs they pay their competition fees to us, we pay them to the
cheerleading companiesSo the end result is that the *** family is
due a refund in the amount of $that they are free to come and
pick that up at their convenienceWe don’t give refunds to
athletes that have been in our program for two months and then decide
they don’t want to continueWe do still have the emails to prove
these statements if you require them
We were never made aware of any bulling
issues from her daughter or from our familyWe take bullying very
seriously and we have policies and procedure in place to prevent and
address any behavior that is considered to be bullyingWe have
multiple coaches and instructors with our students at all times and
we take this matter very seriouslyThe fact the *** family says
that this is the reason for their departure is unfounded, furthermore
if there was a problem we should have been made aware of itI can
attest that the only complaint from the family was about one of our
coaches correcting their daughter during practiceCheerleading is a
serious sport and can be very dangerous if not coached correctlyIt
is not uncommon for any of our athletes to be “corrected” for
not paying attention, or for behaving in a manner that is not safe
for them or others around themWe had been very pleased with ***
success in our program and were surprised when she was withdrawnWe
wish her and her family the best
Cheers,
*** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The uniform I canceled was $270. If the August tuition ($210) and late fee ($20) were deducted the left over amount would be $40. I would greatly appreciate if the check could be mailed to me. They could even deduct the stamp, but this would make it more convenient for my family at this time.
Also, I wanted to say we really enjoyed skip n flip gymnastics. And have had great experiences up until this point. I am hopeful that at some point they could consider allowing *** to participate in further gymnastics events such as birthday parties etc
Regards,
*** ***
Concerning the status of *** *** daughter
*** *** is not due a $refund for her daughter withdrawing
from our program for the following reasons:
We make our prices and policies
very clear at the beginning of
the seasonThe competition fees
alone per athlete are $This covers the cost for them to compete
in their competitionsAlong with the competition fee is a monthly
fee that covers the cost of class instructionThese fees are broken
up into monthly payments to help our families budget the cost of
competitive cheerleadingOur monthly payments are due the first
week of each monthAfter the 5th of the month a late fee
of $is charged, and after the 15th of the month that
late fee becomes $This is clearly stated in our handbookOn
the 14th of August we had to email the *** family
reminding them that their payment was due and it was lateOn the
21st of August she wrote a check to cover the August
payment, but wrote the check to “*** ***” our boosters
organization, not “Skip ‘n’ Flip” as it should have been
writtenAt this time her daughter was still in our program, she did
not quit the first of August, *** *** is mistakenWe asked that
the check be re-written to the gym, but she never replaced this
check, therefore no payment for the month of August had been made to
usWe had already made competition payments and choreography
expenses assuming the fact that we would get that monthly payment
from her, however she did not make any further payment
On August 25th her daughter officially withdrew from
our programShe attended ALL but classes in August, yet still had
not paid any of her feesWe were able to cancel the uniform order
and at that time explained to *** *** since she had not paid her
August fee that the uniform money would be applied to cover that fee
What she fails to understand is that we paid competition fees for
her daughter and we cannot get that back, competition payments are
not refundable, therefore we do not give refunds for payment parents
makeAs they pay their competition fees to us, we pay them to the
cheerleading companiesSo the end result is that the *** family is
due a refund in the amount of $that they are free to come and
pick that up at their convenienceWe don’t give refunds to
athletes that have been in our program for two months and then decide
they don’t want to continueWe do still have the emails to prove
these statements if you require them
We were never made aware of any bulling
issues from her daughter or from our familyWe take bullying very
seriously and we have policies and procedure in place to prevent and
address any behavior that is considered to be bullyingWe have
multiple coaches and instructors with our students at all times and
we take this matter very seriouslyThe fact the *** family says
that this is the reason for their departure is unfounded, furthermore
if there was a problem we should have been made aware of itI can
attest that the only complaint from the family was about one of our
coaches correcting their daughter during practiceCheerleading is a
serious sport and can be very dangerous if not coached correctlyIt
is not uncommon for any of our athletes to be “corrected” for
not paying attention, or for behaving in a manner that is not safe
for them or others around themWe had been very pleased with ***
success in our program and were surprised when she was withdrawnWe
wish her and her family the best
Cheers,
*** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The uniform I canceled was $270. If the August tuition ($210) and late fee ($20) were deducted the left over amount would be $40. I would greatly appreciate if the check could be mailed to me. They could even deduct the stamp, but this would make it more convenient for my family at this time.
Also, I wanted to say we really enjoyed skip n flip gymnastics. And have had great experiences up until this point. I am hopeful that at some point they could consider allowing *** to participate in further gymnastics events such as birthday parties etc
Regards,
*** ***