Skip Hop Inc.

Made an online purchase 11/**, never received shipping confirmation , called customer service line multiple times but no one ever answeredAfter multiple emails sent I was told they were running behind due to the Holidaysweeks after not receiving my order and unable to reach customer service I disputed the charge with my credit card companyWould have appreciated an order follow up or order cancellation if the item was no longer available

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Skip Hop has refunded the customer the full purchase price of this item Our system shows that the check that was mailed to the customer was cashed yesterday (June *** 2017) Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They called me to apologize directly.
Sincerely,
[redacted]

The customer's order was delivered on December **, 2016. We will accept a return on the order. We are also willing to offer the customer a credit on her order due to the inconvenience. We apologize for the delay in shipping her order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi, I appreciate Revdex.com's efforts to resolve the complaint. I saw the response from SkipHop saying they are in the process of issuing a refund. I have not heard from them yet, and thus it has not yet been resolved. I hope to hear from SkipHop soon.  Thank you for your help. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We shipped the customer's order via overnight mail and it was confirmed delivered on December **, 2016. We will be offering a credit to the consumer due to the inconvenience she experienced.Thanks,Kathleen W[redacted]Counsel- Intellectual PropertySkip Hop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Hello,     I am writing to ask if you could please reopen this complaint.  We are working on processing a payment to the complainant, [redacted], in the amount of $50.08.   Thank you,   Kathleen   _[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I contacted Skip Hop via emails, phone calls, and [redacted] messages. I always get sent to voicemail when I request to talk to a real person. And when I receive an automated response to my emails, it just says that they're working on my problem and will get back to me. I have waited 4 days and I haven't heard anything from them. I contacted them as soon as I noticed the product they sent me was defective and I wanted a replacement.Desired Settlement: I want a product that is in new condition and doesn't have stains all over the exterior.