Complaint: [redacted] I am rejecting this response because: Just for the record, my first contact regarding the problem with the drop shade, was in August I can verify that through phone recordsYes, when I phoned, he was in the area and did respond that same dayHis claim is he never encountered this problem before and stated he would have to contact his sales rep to determine what course of action should be takenWhat he isn't admitting is I called repeatedly the whole month of September for a status update and he NEVER respondedAgain I can verify that through phone recordsAs you know I filed a complaint with "Revdex.com" and didn't receive a response so I filed a complaint with the Washington State attorney generals officeHe contacted me a few weeks afterwards and wanted to ameliorate the situationI responded that I had sold my homeNow he claims to respond to the "Revdex.com" stating that he wanted to satisfy the complaint however this is subsequent to the house being sold! How magnanimous! He still has not addressed why I was not provided with an owner's manual and warranty information for the "Sunstopper" productIn truth the only reason he chose to respond is that the attorney generals office recommended I pursue the issue through the courtsHe has misrepresented himself as being responsive to a consumer's complaintI would never recommend him and feel in no way deserves an A+ rating from the "Revdex.com"Sincerely, [redacted]
We are sorry if we did not meet MR [redacted] 's expectationsOur customers satisfaction is always our top priorityHere is the information he asked forThe warranty is available upon requestIt is a generic manual and warrantyWe have been in business for over yearsTry as we might, we cannot make everyone happy Skip's Awnings
We did sell a Sun Stopper style retractable awning to Mr [redacted] 10/26/We gave him the choice to a Sun Setter or the upgrade to the Sun StopperWe did go out to the customers house last year to look at the drop shade on the front of the retractable awning it was having trouble coming down, I did tell Mr [redacted] I would have to get ahold of my representative from Sun Stopper to see if he had run into this problem beforeThe time between my visit with Mr [redacted] and my Rep.getting back to me i'm not sure why we did not get the problem resolved last yearI did give Mr [redacted] a call after receiving this complaint to set up a time to go out to take care of the drop shade, Mr [redacted] informed me that he had sold the house and no longer lived thereIf there is any more information you need please get back with me
Complaint: [redacted] I am rejecting this response because: Just for the record, my first contact regarding the problem with the drop shade, was in August I can verify that through phone recordsYes, when I phoned, he was in the area and did respond that same dayHis claim is he never encountered this problem before and stated he would have to contact his sales rep to determine what course of action should be takenWhat he isn't admitting is I called repeatedly the whole month of September for a status update and he NEVER respondedAgain I can verify that through phone recordsAs you know I filed a complaint with "Revdex.com" and didn't receive a response so I filed a complaint with the Washington State attorney generals officeHe contacted me a few weeks afterwards and wanted to ameliorate the situationI responded that I had sold my homeNow he claims to respond to the "Revdex.com" stating that he wanted to satisfy the complaint however this is subsequent to the house being sold! How magnanimous! He still has not addressed why I was not provided with an owner's manual and warranty information for the "Sunstopper" productIn truth the only reason he chose to respond is that the attorney generals office recommended I pursue the issue through the courtsHe has misrepresented himself as being responsive to a consumer's complaintI would never recommend him and feel in no way deserves an A+ rating from the "Revdex.com"Sincerely, [redacted]
We are sorry if we did not meet MR [redacted] 's expectationsOur customers satisfaction is always our top priorityHere is the information he asked forThe warranty is available upon requestIt is a generic manual and warrantyWe have been in business for over yearsTry as we might, we cannot make everyone happy Skip's Awnings
We did sell a Sun Stopper style retractable awning to Mr [redacted] 10/26/We gave him the choice to a Sun Setter or the upgrade to the Sun StopperWe did go out to the customers house last year to look at the drop shade on the front of the retractable awning it was having trouble coming down, I did tell Mr [redacted] I would have to get ahold of my representative from Sun Stopper to see if he had run into this problem beforeThe time between my visit with Mr [redacted] and my Rep.getting back to me i'm not sure why we did not get the problem resolved last yearI did give Mr [redacted] a call after receiving this complaint to set up a time to go out to take care of the drop shade, Mr [redacted] informed me that he had sold the house and no longer lived thereIf there is any more information you need please get back with me