We apologize for your experience this Saturday As we discussed, the auctioneer did not see your bid and had the other person Given that you both were standing close to each other it is easy to see why you would think you were the high bidder I can assure you this situation was not intentional and that we do our best to take every bid Unfortunately, I can not sell you a car that has already been sold We would be more than happy to assist you in purchasing a vehicle at our next auction this Saturday Please feel free to contact me directly with any further questions Thank you, [redacted] C.O.OSkipco Auto Auction 800-824- [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We very much appreciate you attending our auction and being the high bidder. Obviously, it is our goal to provide the best information and customer service possible. When you registered at Skipco you received a registration sheet that contains our policy regarding “if” or “on
approval” bids. All vehicles at Skipco are subject to a reserve or minimum bid that is determined by the seller. We do not disclose the sellers reserve. At the time of the sale, your $2,bid was on approval. Because your bid was below the reserve, it is up to the seller to either accept the bid, decline the bid, or make a counter offer. In this case, the seller countered at $2700. Your second offer of $was presented to the seller but they were firm at the $2700. You had the option at that point to accept the counter or decline, which you did. If a vehicle does not meet the reserve at auction, our job is to negotiate a sale price agreeable to both parties but this is not always possible As far as the deposit goes. The notes from your phone call indicate you requested the deposit be left at the counter for pickup, which was done. If that was not the case I apologize for the confusion. We are more than happy to do whatever is easiest for the customer. I truly apologize if you felt the communication was unclear. I will certainly review your concerns with my staff and make all possible efforts to improve communication. At this point you have received your deposit refund. If you have any other questions about the auction process please feel free to contact me directly. Thank You,***
In response to the above complaint where the claimant states that Source One Adjusters, INC. misplaced her key fob at time of repossession of her vehicle and that there was no follow-up done, we would like to respond the following:
The ignition key was given to the repossession agent...
at the time the claimant's vehicle was repossessed, however the key fob was not attached to the ignition key at this time. When the claimant contacted Source One Adjusters, INC., the employee that took the call verified that the key fob was not in our possession and the claimant was told this. There were follow up phone calls made by the claimant and she was told multiple times that we were never in possession of the key fob. This complaint was then turned over to a supervisor and an thorough investigation was done and the agent was contacted and again confirmed that at no time were we in possession of the key fob. The claimant was again advised of this.This complaint was considered closed until we received this [redacted] email advising us that this complaint had been filed.
Thank you for the opportunity to respond.
We apologize for your experience this Saturday. As we discussed, the auctioneer did not see your bid and had the other person. Given that you both were standing close to each other it is easy to see why you would think you were the high bidder. I can assure you this situation...
was not intentional and that we do our best to take every bid. Unfortunately, I can not sell you a car that has already been sold. We would be more than happy to assist you in purchasing a vehicle at our next auction this Saturday. Please feel free to contact me directly with any further questions.
Thank you,
[redacted]
C.O.O.
Skipco Auto Auction
800-824-7881
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
the vehicle was mistreated and they are stating they have a perfect record. Guess what people mess up. My vehicle was mistreated in many ways and I do not appreciate the fact that they took a working vehicle and now the vehicle is almost underivable and its my only vehicle. I'm not mad it was taken at all thats my own fault and admit my wrongs. I would appreciate an honest apology and a way to fix this issue. I know for a fact both vehicles were towed improperly because my 07' [redacted] was towed the same way on 2 wheels and they are almost the same exact vehicle. When the 03' was brought up to the front of the building the clutch pedal was to the floor with no fluid in the vehicle, clutch fluid doesn't disappear just my sitting for 23 days the hood was also open when it was brought to the front and we were not informed why
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
We apologize for your experience this Saturday As we discussed, the auctioneer did not see your bid and had the other person Given that you both were standing close to each other it is easy to see why you would think you were the high bidder I can assure you this situation was not intentional and that we do our best to take every bid Unfortunately, I can not sell you a car that has already been sold We would be more than happy to assist you in purchasing a vehicle at our next auction this Saturday Please feel free to contact me directly with any further questions Thank you, [redacted] C.O.OSkipco Auto Auction 800-824- [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We very much appreciate you attending our auction and being the high bidder. Obviously, it is our goal to provide the best information and customer service possible. When you registered at Skipco you received a registration sheet that contains our policy regarding “if” or “on
approval” bids. All vehicles at Skipco are subject to a reserve or minimum bid that is determined by the seller. We do not disclose the sellers reserve. At the time of the sale, your $2,bid was on approval. Because your bid was below the reserve, it is up to the seller to either accept the bid, decline the bid, or make a counter offer. In this case, the seller countered at $2700. Your second offer of $was presented to the seller but they were firm at the $2700. You had the option at that point to accept the counter or decline, which you did. If a vehicle does not meet the reserve at auction, our job is to negotiate a sale price agreeable to both parties but this is not always possible As far as the deposit goes. The notes from your phone call indicate you requested the deposit be left at the counter for pickup, which was done. If that was not the case I apologize for the confusion. We are more than happy to do whatever is easiest for the customer. I truly apologize if you felt the communication was unclear. I will certainly review your concerns with my staff and make all possible efforts to improve communication. At this point you have received your deposit refund. If you have any other questions about the auction process please feel free to contact me directly. Thank You,***
In response to the above complaint where the claimant states that Source One Adjusters, INC. misplaced her key fob at time of repossession of her vehicle and that there was no follow-up done, we would like to respond the following:
The ignition key was given to the repossession agent...
at the time the claimant's vehicle was repossessed, however the key fob was not attached to the ignition key at this time. When the claimant contacted Source One Adjusters, INC., the employee that took the call verified that the key fob was not in our possession and the claimant was told this. There were follow up phone calls made by the claimant and she was told multiple times that we were never in possession of the key fob. This complaint was then turned over to a supervisor and an thorough investigation was done and the agent was contacted and again confirmed that at no time were we in possession of the key fob. The claimant was again advised of this.This complaint was considered closed until we received this [redacted] email advising us that this complaint had been filed.
Thank you for the opportunity to respond.
We apologize for your experience this Saturday. As we discussed, the auctioneer did not see your bid and had the other person. Given that you both were standing close to each other it is easy to see why you would think you were the high bidder. I can assure you this situation...
was not intentional and that we do our best to take every bid. Unfortunately, I can not sell you a car that has already been sold. We would be more than happy to assist you in purchasing a vehicle at our next auction this Saturday. Please feel free to contact me directly with any further questions.
Thank you,
[redacted]
C.O.O.
Skipco Auto Auction
800-824-7881
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
the vehicle was mistreated and they are stating they have a perfect record. Guess what people mess up. My vehicle was mistreated in many ways and I do not appreciate the fact that they took a working vehicle and now the vehicle is almost underivable and its my only vehicle. I'm not mad it was taken at all thats my own fault and admit my wrongs. I would appreciate an honest apology and a way to fix this issue. I know for a fact both vehicles were towed improperly because my 07' [redacted] was towed the same way on 2 wheels and they are almost the same exact vehicle. When the 03' was brought up to the front of the building the clutch pedal was to the floor with no fluid in the vehicle, clutch fluid doesn't disappear just my sitting for 23 days the hood was also open when it was brought to the front and we were not informed why
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted]