Initial Business Response /* (1000, 10, 2017/01/31) */
I am so sorry our patients mother is not happyWe had some patients voice there concerns with our previous orthodontist in regards to his personality and chair side manor, Upon reviewing their concerns we felt it necessary to bring in a
replacement orthodontistI do have the past orthodontics information and assure our patients that his title was / is trueI do know that some cases take longer than most and each doctor has their own technique, I am sorry if her ortho case has been extended and please know that we will never add any extra fees to any of our treatments and her ortho account will never increase
Initial Consumer Rebuttal /* (2000, 12, 2017/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I do not have any more expenses the treatment should already be paid in full
Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: ***, Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
Hello, After looking into this account I noticed that Mrs*** was seen in our office once on 8/14/The coupon
is still in her chart and clearly states, coupon is "non-applicable with exsiting patients, PPO insurance, Hoosier health and other discounts"Mrs*** also gave us her insurance informationBecause of the stipulations of our coupon Insurance was billed, Her insurance covered and a ppo adjustment was applied at Leaving a balance of to the patientThis was in and we sent years of statements, I have no document of any calls or response to our statements so unfortunately we had to turn this account to collectsWe at premier dental provide our patients with the best quality of care and I apologize for any miscommunicationWe strive to make our patients, past and present happyAt this time I have no problem writing off the amount of $and removing her from our collections department in hopes to put Mrs*** at easeHopefully that will resolve any ill will feelings she has against Premier Dental
Thanking you in advance,
***
Office Manager
OFFER:
Initial Business Response /* (1000, 5, 2017/04/03) */
Hello, I do apologize for any miss understanding that has incurred and can assure you, Premier Dental hold our patients with the utmost respectAfter reviewing the account I did notice the outstanding balance of *** for in which I
have adjusted to zeroAlso in response to the concern of our Orthodontist not taking photos, I have reviewed Amir's ortho documents and we in fact did take photos of his pre ortho treatment and will be more than happy to send Dunn Orthodontics any photos neededPlease email me the proper address / email and I will forward promptlyAgain we are sorry for any inconvenience that may have occurred
Initial Business Response /* (1000, 10, 2017/01/31) */
I am so sorry our patients mother is not happyWe had some patients voice there concerns with our previous orthodontist in regards to his personality and chair side manor, Upon reviewing their concerns we felt it necessary to bring in a
replacement orthodontistI do have the past orthodontics information and assure our patients that his title was / is trueI do know that some cases take longer than most and each doctor has their own technique, I am sorry if her ortho case has been extended and please know that we will never add any extra fees to any of our treatments and her ortho account will never increase
Initial Consumer Rebuttal /* (2000, 12, 2017/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I do not have any more expenses the treatment should already be paid in full
Initial Business Response /* (1000, 5, 2015/07/22) */
Contact Name and Title: ***, Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
Hello, After looking into this account I noticed that Mrs*** was seen in our office once on 8/14/The coupon
is still in her chart and clearly states, coupon is "non-applicable with exsiting patients, PPO insurance, Hoosier health and other discounts"Mrs*** also gave us her insurance informationBecause of the stipulations of our coupon Insurance was billed, Her insurance covered and a ppo adjustment was applied at Leaving a balance of to the patientThis was in and we sent years of statements, I have no document of any calls or response to our statements so unfortunately we had to turn this account to collectsWe at premier dental provide our patients with the best quality of care and I apologize for any miscommunicationWe strive to make our patients, past and present happyAt this time I have no problem writing off the amount of $and removing her from our collections department in hopes to put Mrs*** at easeHopefully that will resolve any ill will feelings she has against Premier Dental
Thanking you in advance,
***
Office Manager
OFFER:
Initial Business Response /* (1000, 5, 2017/04/03) */
Hello, I do apologize for any miss understanding that has incurred and can assure you, Premier Dental hold our patients with the utmost respectAfter reviewing the account I did notice the outstanding balance of *** for in which I
have adjusted to zeroAlso in response to the concern of our Orthodontist not taking photos, I have reviewed Amir's ortho documents and we in fact did take photos of his pre ortho treatment and will be more than happy to send Dunn Orthodontics any photos neededPlease email me the proper address / email and I will forward promptlyAgain we are sorry for any inconvenience that may have occurred