Skip's Auto

When the customer brought the car in the diagnosis was determined.  The additional charge came up after skip tore down the motor and realized someone else had done some work on the car and it took him extra time to clean up their work. After repairing the car he also noticed that the customer...

needed a water pump; it was leaking. When the customer picked the car up he told them that they needed a water pump. He showed him where it was leaking at and told him if  he was going to drive it it was going to blow the heads again. The customer said they didn't have any more money to fix it so they were just going to drive it until they got the money. They were informed up front they could mess the car up again if they did not fix the water pump that was leaking and drove it.  When they called later and said that the car was messed up again they were told that skip was not going to fix it because he told them before they took the car from the shop that they should not be driving it without fixing the water pump. They still continue to call back almost everyday to be told the same thing. He told them he was not fixing the car for free again because of the water pump that they knew about before they left the shop. They chose to drive the car with the bad leaking water pump when they knew it would mess up the heads again. He said he will fix it again but it would not be for free. He didn't feel a need to have to keep returning their phone calls after he already told them once.

When [redacted] came to the shop to get an estimate on his transmission he explained what was wrong with his truck and [redacted] informed him that the reason he is having this problem is because he is driving the truck in overdrive when he is carrying a heavy load and he is not supposed to. He...

told him he should not be driving the truck in overdrive while carrying a heavy load or it will destroy the transmission. [redacted] informed [redacted] that it saves him gas by driving it in overdrive and that's why he does it. [redacted] informed him that if he keeps doing it he will always have problems. (This is in the owner’s manual of all vehicles. See the attached)[redacted] fixed the transmission and [redacted] called him a few weeks later saying he hears noises coming from the transmission. He asked him if he was still driving in overdrive with a full load and [redacted] said yes. He told him that he will not be warranting the transmission because he told him he was going to destroy the transmission if he didn’t start using it properly. Thank you,[redacted]Business Manager |Skip’s Auto[redacted] | [redacted] | [redacted]