MESSAGE FROM BUSINESS: class="" align="right">Complaint ID#: [redacted] Company Name: S K Lavery Appliance Company Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: This customer did indeed buy a washer and dryer from usWhere the story is different is that the customer's prior dryer was hardwired so there was no outletThe customer told the delivery team that he would handle the installationThe dryer apparently did in fact catch fire, however it was due to the customer putting the dryer cord on incorrectlyHe had an outlet installed, attached the cord incorrectly which is what caused the fireThen he wanted to say the unit was defective when it was actually his own faultWe went to pick up the dryer and would have gladly replaced it had it indeed been defective per the manufacturer's warrantyHowever the warranty doesn't cover a customer's error causing the unit to failWe have been through three rounds with [redacted] on this and they've sided with usIt's probable that in the initial conversation on the phone with the customer that we said we would issue a refund, because if it was defective we would have replaced it or refunded his moneyBut he didn't tell us what really happenedWe didn't ever agree to refund his money if he in fact caused the dryer to catch fire due to faulty installationWhile we sympathize with the customer that this was a costly error on his part, he needs to accept responsibility for his own actions Business ID: [redacted] Sent on: 3/7/10:11:AM
MESSAGE FROM BUSINESS: class="" align="right">Complaint ID#: [redacted] Company Name: S K Lavery Appliance Company Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: This customer did indeed buy a washer and dryer from usWhere the story is different is that the customer's prior dryer was hardwired so there was no outletThe customer told the delivery team that he would handle the installationThe dryer apparently did in fact catch fire, however it was due to the customer putting the dryer cord on incorrectlyHe had an outlet installed, attached the cord incorrectly which is what caused the fireThen he wanted to say the unit was defective when it was actually his own faultWe went to pick up the dryer and would have gladly replaced it had it indeed been defective per the manufacturer's warrantyHowever the warranty doesn't cover a customer's error causing the unit to failWe have been through three rounds with [redacted] on this and they've sided with usIt's probable that in the initial conversation on the phone with the customer that we said we would issue a refund, because if it was defective we would have replaced it or refunded his moneyBut he didn't tell us what really happenedWe didn't ever agree to refund his money if he in fact caused the dryer to catch fire due to faulty installationWhile we sympathize with the customer that this was a costly error on his part, he needs to accept responsibility for his own actions Business ID: [redacted] Sent on: 3/7/10:11:AM