Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I spoke with Mr [redacted] by phone the morning of May 6thI have agreed to lower the charge per pound of refrigerant as a bulk discountThe discount will be attributed to the fact that Mr [redacted] 's system takes more refrigerant than the averageI also agreed to return to put dye in the system if and when the refrigerant leaks againIf the leak is at the compressor joints I explained that we will fix and fill the system at no additional cost to Mr [redacted] If the leaks are in a different part of the system Mr [redacted] and I agreed that it was not the fault of our installation and we would still repair the leak if possible, though there would be a continuation time service charge for parts and laborOn a personal note I do want to state that our company is in no way price gouging our customersWe are a proud family owned business for over yearsWe stand behind our workI do not feel Mr [redacted] 's accusations have any factual backupSkokie valley Air Control was built on word of mouth recommendations over several decadesWe live and work in the neighborhoods that we service and we always strive to resolve any complaints that so rarely occurThank you, [redacted] V.PSkokie Valley Valley Air Control Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] is now using common sense in trying to resolve this freon leak that has occurred since the compressor replacementI can recognize the Skokie Valley I dealt with in the past namely a company you can trust
Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I spoke with Mr [redacted] by phone the morning of May 6thI have agreed to lower the charge per pound of refrigerant as a bulk discountThe discount will be attributed to the fact that Mr [redacted] 's system takes more refrigerant than the averageI also agreed to return to put dye in the system if and when the refrigerant leaks againIf the leak is at the compressor joints I explained that we will fix and fill the system at no additional cost to Mr [redacted] If the leaks are in a different part of the system Mr [redacted] and I agreed that it was not the fault of our installation and we would still repair the leak if possible, though there would be a continuation time service charge for parts and laborOn a personal note I do want to state that our company is in no way price gouging our customersWe are a proud family owned business for over yearsWe stand behind our workI do not feel Mr [redacted] 's accusations have any factual backupSkokie valley Air Control was built on word of mouth recommendations over several decadesWe live and work in the neighborhoods that we service and we always strive to resolve any complaints that so rarely occurThank you, [redacted] V.PSkokie Valley Valley Air Control Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] is now using common sense in trying to resolve this freon leak that has occurred since the compressor replacementI can recognize the Skokie Valley I dealt with in the past namely a company you can trust