Hello MrL***,Thank you for reaching out to us with your concernUnfortunately we do not regularly have earbud cases to send to customersHowever, I will look around the office to see if we can find a case for you, and I will get back to you as soon as I can.Please feel free to contact us again if you have further questions.Regards,Skullcandy Customer Support
Thank you for informing Astro/Skullcandy about this error We have issued a refund back to Mr [redacted] 's form of payment on 7/25/ This should reflect on his account within standard times his banking institution may take Please let us know if we can help in any other waySincerely,Astro Gaming
Complaint: [redacted] I am rejecting this response because: I was contacted however no resolution as of yet by UPS or Astro gamingI am having to wait up to another business days on the reopened case to be investigated AGAINWill post accordingly when I have more information from UPS or Astro gaming Sincerely, [redacted]
Skullcandy has issued a refund and has shipped a replacement as a one time courtesy We appreciate you as being one of our customers and the chance to make this right Please allow 7-business days for this to reflect through your banking institutionSincerely,Skullcandy CS
Jared P [redacted] - Skullcandy's Customer Experience Leader has spoken to [redacted] and have a solution to his concer [redacted] wants a older version of the product we carry and helped us to recognize and image on our site that had been overlooked for updates We have had our digital team review and correct any image issues with the Smokin Buds Jared P [redacted] is going to find and send out the old version of this product that has the old version of our mic [redacted] informed us that color and age is not an issue "I just want the mic that I have had." This will be in the mail by Wednesday 3/9/ Skullcandy will consider this issue solved and closed tot the customers satisfaction
Hello MrG***, Thank you for reaching out to us, and I apologize for anyinconvenienceI did a little research and it looks like everything has beenresolved.If you have any further questions or concerns, please let usknow! Regards,Skullcandy Customer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank you for your assistance in this matter and resolving the situationI greatly appreciate it and will continue to be a loyal customer and spread the good reviews about Skullcandy products and customer serviceThank you again!
Complaint: [redacted] I am rejecting this response because: The manufacturers website states, and I quote, USAAll of our products carry a one-year warranty on defective parts or faulty workmanship during the manufacturing processThe warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairsCustomers located in the United States will receive a pre-paid shipping label to be used to send in items for warranty evaluation and repairThe costs of warranty work and standard return shipping to our customers are also included in the coverage of the warranty.Based on this info, my part is eligible for replacementIt was purchase brand new in February and it has no damage Therefore, it should be replaced I have already sent ASTRO a receipt of purchase so I don't know what the issue is The store phone # is 1-888-800- Monday - Friday 10am-6pm If you use my email info, you can confirm it was new when I purchased They should replace the amp based on this info If they need anything else, I can provide Thanks Sincerely, [redacted]
After reviewing Ms [redacted] Skullcandy is processing a refund as requested This will appear back in Ms [redacted] 's account with in the time her bank may take to process this Skullcandy is processing this with out proof of return tracking or the address of where the product was shipped to We value Ms [redacted] as a Skullcandy customer and the chance to correct an unfortunate series of events
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We are sending Mr [redacted] and new pair of our current headphones They are called Ink'd wired and they are an upgrade from the Jiib headphones purchased Our business practices are honest and sound As technology advances and we produce better products a cost increase is not uncommon We appreciate Mr [redacted] being a Skullcandy customer These should arrive in 5-business days and will be shipped via UPS The coupon code issued on 10/07/for $is no longer active in lieu of an upgraded product being shipped Any future upgrades of price changes will be the responsibility of the warranting customerSincerely,Skullcandy Customer Experience
I have confirm with our CS manager Jackie that we will replace everything with new equipment He has communicated to Mr [redacted] outside of this ticket We hope this meets his request to have new equipment as a replacement.Sincerely,Astro Gaming
Complaint: [redacted] I am rejecting this response because: First, I have posted a picture of the card insert that comes with the headphones specifically stating in all caps: "DO NOT RETURN YOUR GEAR TO THE STORE." You instruct your customers not to return the gear and the repair process is dragged out so the product cannot be returned Second, I was charged $for a replacement headset on 9/ As the second screenshot shows, the payment was made to Astro I'd like the fee refunded as well as my original headset returned to me (which is in your possession) We've spent nearly two months on this now Their repair team damaged the new headset A brand-new ATR headset will not work properly with a brand-new mod kit microphone out of the box without a repair from Astro and I'm a requesting a full refund due to this The headset has been in transit or in Astro's possession longer than I've had the chance to use it.I have already contacted a legal team with the facts of my case to see if any litigation can be pursued such as a class action lawsuit In the meantime, at least they are continuing to provide evidence of deflecting my request and misleading the general public Sincerely, [redacted] ***
Our customer service team is working to get Ms [redacted] the resolution she is requesting We are working to file a claim to UPS that will allow us to issue a credit to Ms*** We should hear back from UPS shortly and will follow up with her through our customer service channelSincerely,Astro Gaming
Astro's customer service manager has replied to Mr [redacted] a second time with a offer to allow him to purchase a headset at a price set for those customers who's products expiration has expired Those communication will continue and we inform the Revdex.com of any progress that is madeSincerely,Skullcandy Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Jon G***
Skullcandy appreciates Mr [redacted] and his years of being a great customer to us We apologize for any incontinence this may have caused and will be sending him a Coupon code for the amount of his purchase This code will allow him to go on to Skullcandy.com and use that coupon amount towards the purchase of any of our products This can only be used on Skullcansy.com and is not subject to any current or future promotion Skullcandy customer service will be reaching out to him for further instruction.Sincerely,Skullcandy.com
We are sorry to hear that our troubleshooting did not solve the issues with Ms [redacted] headphones We will be issuing a credit for $ Please allow 7-business days for this to reflect on the CC# usedSincerely,SKullcandy CS
Hello MrL***,Thank you for reaching out to us with your concernUnfortunately we do not regularly have earbud cases to send to customersHowever, I will look around the office to see if we can find a case for you, and I will get back to you as soon as I can.Please feel free to contact us again if you have further questions.Regards,Skullcandy Customer Support
Thank you for informing Astro/Skullcandy about this error We have issued a refund back to Mr [redacted] 's form of payment on 7/25/ This should reflect on his account within standard times his banking institution may take Please let us know if we can help in any other waySincerely,Astro Gaming
Complaint: [redacted] I am rejecting this response because: I was contacted however no resolution as of yet by UPS or Astro gamingI am having to wait up to another business days on the reopened case to be investigated AGAINWill post accordingly when I have more information from UPS or Astro gaming Sincerely, [redacted]
Skullcandy has issued a refund and has shipped a replacement as a one time courtesy We appreciate you as being one of our customers and the chance to make this right Please allow 7-business days for this to reflect through your banking institutionSincerely,Skullcandy CS
Jared P [redacted] - Skullcandy's Customer Experience Leader has spoken to [redacted] and have a solution to his concer [redacted] wants a older version of the product we carry and helped us to recognize and image on our site that had been overlooked for updates We have had our digital team review and correct any image issues with the Smokin Buds Jared P [redacted] is going to find and send out the old version of this product that has the old version of our mic [redacted] informed us that color and age is not an issue "I just want the mic that I have had." This will be in the mail by Wednesday 3/9/ Skullcandy will consider this issue solved and closed tot the customers satisfaction
Hello MrG***, Thank you for reaching out to us, and I apologize for anyinconvenienceI did a little research and it looks like everything has beenresolved.If you have any further questions or concerns, please let usknow! Regards,Skullcandy Customer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank you for your assistance in this matter and resolving the situationI greatly appreciate it and will continue to be a loyal customer and spread the good reviews about Skullcandy products and customer serviceThank you again!
Complaint: [redacted] I am rejecting this response because: The manufacturers website states, and I quote, USAAll of our products carry a one-year warranty on defective parts or faulty workmanship during the manufacturing processThe warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairsCustomers located in the United States will receive a pre-paid shipping label to be used to send in items for warranty evaluation and repairThe costs of warranty work and standard return shipping to our customers are also included in the coverage of the warranty.Based on this info, my part is eligible for replacementIt was purchase brand new in February and it has no damage Therefore, it should be replaced I have already sent ASTRO a receipt of purchase so I don't know what the issue is The store phone # is 1-888-800- Monday - Friday 10am-6pm If you use my email info, you can confirm it was new when I purchased They should replace the amp based on this info If they need anything else, I can provide Thanks Sincerely, [redacted]
After reviewing Ms [redacted] Skullcandy is processing a refund as requested This will appear back in Ms [redacted] 's account with in the time her bank may take to process this Skullcandy is processing this with out proof of return tracking or the address of where the product was shipped to We value Ms [redacted] as a Skullcandy customer and the chance to correct an unfortunate series of events
If we could get the names of the headphones that Mr [redacted] sent in we are happy to replace themThanks,Skullcandy Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
After careful review Skullcandy has issue Mr [redacted] a $code to be used on Skullcandy.com only Thank you Mr [redacted] for rockin Skullcandy!
We are sending Mr [redacted] and new pair of our current headphones They are called Ink'd wired and they are an upgrade from the Jiib headphones purchased Our business practices are honest and sound As technology advances and we produce better products a cost increase is not uncommon We appreciate Mr [redacted] being a Skullcandy customer These should arrive in 5-business days and will be shipped via UPS The coupon code issued on 10/07/for $is no longer active in lieu of an upgraded product being shipped Any future upgrades of price changes will be the responsibility of the warranting customerSincerely,Skullcandy Customer Experience
I have confirm with our CS manager Jackie that we will replace everything with new equipment He has communicated to Mr [redacted] outside of this ticket We hope this meets his request to have new equipment as a replacement.Sincerely,Astro Gaming
Complaint: [redacted] I am rejecting this response because: First, I have posted a picture of the card insert that comes with the headphones specifically stating in all caps: "DO NOT RETURN YOUR GEAR TO THE STORE." You instruct your customers not to return the gear and the repair process is dragged out so the product cannot be returned Second, I was charged $for a replacement headset on 9/ As the second screenshot shows, the payment was made to Astro I'd like the fee refunded as well as my original headset returned to me (which is in your possession) We've spent nearly two months on this now Their repair team damaged the new headset A brand-new ATR headset will not work properly with a brand-new mod kit microphone out of the box without a repair from Astro and I'm a requesting a full refund due to this The headset has been in transit or in Astro's possession longer than I've had the chance to use it.I have already contacted a legal team with the facts of my case to see if any litigation can be pursued such as a class action lawsuit In the meantime, at least they are continuing to provide evidence of deflecting my request and misleading the general public Sincerely, [redacted] ***
Our customer service team is working to get Ms [redacted] the resolution she is requesting We are working to file a claim to UPS that will allow us to issue a credit to Ms*** We should hear back from UPS shortly and will follow up with her through our customer service channelSincerely,Astro Gaming
Astro's customer service manager has replied to Mr [redacted] a second time with a offer to allow him to purchase a headset at a price set for those customers who's products expiration has expired Those communication will continue and we inform the Revdex.com of any progress that is madeSincerely,Skullcandy Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Jon G***
Skullcandy appreciates Mr [redacted] and his years of being a great customer to us We apologize for any incontinence this may have caused and will be sending him a Coupon code for the amount of his purchase This code will allow him to go on to Skullcandy.com and use that coupon amount towards the purchase of any of our products This can only be used on Skullcansy.com and is not subject to any current or future promotion Skullcandy customer service will be reaching out to him for further instruction.Sincerely,Skullcandy.com
We are sorry to hear that our troubleshooting did not solve the issues with Ms [redacted] headphones We will be issuing a credit for $ Please allow 7-business days for this to reflect on the CC# usedSincerely,SKullcandy CS